Complaints

This profile includes complaints for Wajda & Associates, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wajda & Associates, PC

  8117 Preston Rd Ste 300 Dallas, TX 75225-6347

  
• 

  Recovery Law Group AKA Wajda Law Group

  309 W 11th St Anderson, IN 46016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally attempting to retain legal services for a chapter 7 bankruptcy. I ended up canceling these services as I had never signed any documents agreeing to the retention of legal services but I did submit my card information in order to set up a payment plan. These services were supposed to be cancelled and my payment method should never have been attempted to be charged. They have attempted to charge my card for 2 months now. They also do not allow me to remove my payment method through the web portal.

  Business Response

  Date: 08/14/2024

  ******,

  You contacted the firm and requested bankruptcy assistance and put your billing information on file in the client portal but you were never charged or billed anything for services and the account was closed as you never executed the agreement with the firm.  You were never charged anything for service.  I f you need help in the future ever with accessing your rights please contact the firm with the information below. 

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ******************************************************

• Initial Complaint

  Date:08/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a bankruptcy two years ago. In August of 2022 and was told to stop paying my credit cards and submit all of my files pay stubs bank records Ids socials etc. I have since had to take 3 credit classes which is required before filing the bankruptcy with the court. They expire after 6 months and it is my time and money being wasted further because of the negligence on recovery law. I have been switched to numerous paralegals and filing attorneys but nothing ever goes forward. Im now going through a divorce and really need this done so I can move on with my life. It takes a lot of time to gather all of the documents required and it shouldnt take this long. I highly recommend never using this company. They know my name when I call they have no empathy toward a paying distraught customer and after two years I have every right to be distraught. I feel as if I was scammed.

  Business Response

  Date: 08/14/2024

  Hi *******,

  As you know the company is not a scam and we do stress that the credit counseling certificate will expire which is why we recommend to do this last once the documents are submitted. We understand the complexities and situation with your case.  We are working as quickly as possible to make sure the *** are crossed and I's are dotted.  Your legal team and filing attorney ********************* are working diligently to make sure we have everything in place for you bankruptcy and filing with the courts.  You are in the final stages before filing with the courts.  We know it is stressful and understand the personal situation that you and many are clients are dealing with. 

  You have excellent representation and we will get through the bankruptcy courts and system together. Please make sure to submit the requested and required documents from your attorney and legal team so we can get your case moved to the next steps.  We are here and will answer your calls anytime you have questions or need anything. 

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ******************************************************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/1/2022 ******* Filing Chapter 7 Bankruptcy They will not File my Document's Every time I call I get told that I have everything to file and to wait for the Attorney to summit my documents but it never happens.

  Business Response

  Date: 07/29/2024

  ***, 

  Thank you for reaching out as you have missed 3 paralegal prep appointments and we have been continuing to reach out to you and request updated financial statements and the final steps to get your case filed. We have been texting, calling and emailing you in order to move your case forward. Your case is assigned to ************************* (Director of Legal Operations and a Sr. ********* with the firm).  Please make sure that you call us and go through to finalize your case.  You missed your 3rd bankruptcy prep appointment on 5/15/24 and we have also emailed the final requirements to you as well on 5/15, 6/12, 6/19, 6/20, 6/25 and 6/27 but we need to connect so we can finalize your case and get you  with your bankruptcy filing attorney for your final review to file.    We are so close to the final steps and look forward to connecting with you. 

  lease reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ******************************************************

  Customer Answer

  Date: 07/29/2024

  I have reviewed the business response and accept this resolution. 

  Customer Answer

  Date: 07/29/2024

  I was notified by the director of legal operations and was given a date of august 6 at 10;30 am to follow up with my documents and proceed with filing. Thank you for helping me resolve this matter it was supper fast and more then I ever expected! I just hope that they follow up and do what thay told me.

                                                                 Sincerely *******************

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to file a Chapter 7 bankruptcy case in January 2024. I had my final review with the attorney on June 12, 2024. After that appointment my case was to be filed. I have been calling the company and either I am put on hold and my call dropped or I was connected to a case manager whom had no knowledge of my case. She informed me she would contact me on July 12, 2024 to let me know why my case had not been filed nothing. No call, no email. Today, July 19, 2024 I received a summons from a creditor that is on my creditors list. This company never contacted my creditors. They have done nothing on my case other than request documents.

  Business Response

  Date: 07/22/2024

  Hi *******,

  Thank you for reaching out and our team will be in touch with you shortly as we are in the final stages of filing your Chapter 7 case.  Your legal team and attorney(s) will be filing your case this month as discussed.  Please make sure that you continue to submit any new bank statements and paystubs as discussed.  Congratulations on the final stages to your filing.  Once we are in the courts due to the diligence and hard work on your case we should be smooth sailing and awaiting your 341 meeting and then discharge! 

  Please contact the firm with any questions or concerns at anytime.  

  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ******************************************************

  Customer Answer

  Date: 07/28/2024

  I am rejecting this response because:   I received a response immediately.  Actually I received an email from the attorney handling my case.  He said my case would be filed on that Monday last week.  He said he needed 4 paystubs which I sent, along with the summons I received.  Since Monday I have not heard anything from either the case manager or the attorney.  I received another copy of the summons via mail.  I sent an email Friday July 26, 2024 requesting information about whether my case was filed and whether they had reviewed the summons. Nothing from either the case manager or attorney.  

  I am going to respond to the summons because i have no faith that this attorney will take care of the matter.  I am a senior, whom works only 2 days per week.  They are suing me for over 24k that would destroy me financially.  It is hard enough trying to survive on 20 hours per week, if my wages were garnished I could not longer live.  I would like my case filed immediately so that I do not have to worry about this summons.  This has been so stressful knowing you paid an attorney to complete a job and nothing is being done.  

  Nothing more is left to do but to file my case and if it has been filed no one is letting me know.  Very rude professionals.  They treat you like trash when you phone the office and I do not have faith in their work because, no one will speak to or let me know what is going on with my case.

  Business Response

  Date: 07/28/2024

  Hi *******, 

  Thank you for reaching out and our team will be in touch with you shortly as we are in the final stages of filing your Chapter 7 case. Your legal team and attorney(s) will be filing your case this month as discussed. Please make sure that you continue to submit any new bank statements and paystubs as discussed. Congratulations on the final stages to your filing.  Please make sure that you submit the requested bank statements from *************************** on our team so we can get your case filed and you debt free! Woo hoo! 

  Once we are in the courts due to the diligence and hard work on your case we should be smooth sailing and awaiting your 341 meeting and then discharge!Please contact the firm with any questions or concerns at anytime.

  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!Please contact us at ************ anytime Monday - Friday 9:00 AM - 9:00 PM Eastern or contact us at ******************************************************

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to file bankruptcy.. I talked to this group.. I DID sign a retainer and paid $1100 of the $1950 fees.. upon getting emails, they are items that I cant obtain in the time frame so, I can no longer move fwd with this.. I paid maybe weds last week, thurs was holiday and I started traveling from ** to ** over the weekend.. BUT from the get go I asked about 1 item in particualr I was worried about getting in time etc... Now bc I want to cx and look at other routes, they want to keep my money! THEY DIDNT DO ANYTHING TOWARDS THIS CASE; besides some emails and I called in.. Id be ok if they kept maybe some of it but, $1100 what did they do for my case to keep this money?

  Business Response

  Date: 07/11/2024

  We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case.  Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.

  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs).  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.

  Please let us know and reach out to the operations manager with the firm so we can discuss options and the ability to assist further at any time. The client services line is ************.  We are in the office from 9:00 AM - 9:00 PM EST Monday through Friday.  

  Thank you for contacting us regarding this matter and we would like to figure out a way to work together and achieve the goal that we started from the beginning.

  It is just very challenging as we don't have a tangible product like say a tv (or some physical product) that could be returned and resold which I think we are all used to in consumer returns and refunds. With legal services and representation this is not the case.  We are here to help you and want to make sure that we achieve a fresh start and financial future for you and your family.  If you would still like to cancel you will need to speak with your lawyer **** Wajda at ************.  

  
  

  Customer Answer

  Date: 07/12/2024

  I am rejecting this response because:   once I paid there was 2 business days due to holiday.  You did NOT do "extensive work" on my case/file in 2 days & that 2nd day.. I cxd

  I had reservations from day 1 n expressed them....

  In NO way r u entities to my 1100..

  Half sure 1100 NO

  U r straight up STEALING $ from ppl already in a tough time!!!!

  Business Response

  Date: 07/12/2024

  We are sorry that is your opinion of what you believe costs of a business and overhead to be, however, anytime a case and client file is opened there is extensive work and costs as a law firm with licensed professionals, paralegal staff, administrative staff, software, merchant processing payment fees and much more. Sorry you don't feel that the services provided match the presumption of cost you think the business endured. 

  We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case. Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.  Again, If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs).

  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.Please let us know and reach out to the operations manager with the firm so we can discuss options and the ability to assist further at any time. The client services line is ************. We are in the office from 9:00 AM - 9:00 PM EST Monday through Friday.

  Thank you for contacting us regarding this matter and we would like to figure out a way to work together and achieve the goal that we started from the beginning.It is just very challenging as we don't have a tangible product like say a tv (or some physical product) that could be returned and resold which I think we are all used to in consumer returns and refunds. With legal services and representation this is not the case. We are here to help you and want to make sure that we achieve a fresh start and financial future for you and your family.

  Customer Answer

  Date: 07/12/2024

  I am rejecting this response because:   u did NOT perform nor did it cost $1100 worth of work exsp w thurs being a holiday 

   

  The HUMANE thing to do is offer something back considering you know situation.. but u r down right STEALING $

  Take half but you're NOT entitled nor did u WORK for that amount!!

• Initial Complaint

  Date:07/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the law firm to file bankruptcy for me, I paid the firm over a year ago, in the meantime my case was referred to one of their partners in February of this year, I made several inquiries about the status of my case no response, today I receive an email that the attorney is transitioning out of bankruptcy law.

  Business Response

  Date: 07/02/2024

  Hi ******, 

  We have been trying to reach you and just sent another text, email and left a voicemail in regards to your reaching out through the BBB. Your attorney *********************** is and has been prepping your case to be filed but we need to reach you for your final review.  Please make sure you contact the firm as soon as you get this so we can move your case forward.   

  Business Response

  Date: 07/15/2024

  ******, 

  We continued to coordinate with you and refunded the money back for the case per the cancellation you requested on 7/2/24.  Your file is closed with the firm at this time and you received a refund. 

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services for bankruptcy filing paid in amount of 1980 prior to June 17.Documents sent and approved were past 3 years taxes. Identity and agreement. Requested to cancel after credit report was pulled and they declined to include the 3 debts that were owed to cause the need for bankruptcy. I was told to wait for preparation call to cancel. For that call they wanted bank statements, which were sent but not approved or posted and title to my car and a divorce decree from 1991. I declined to submit the divorce decree and the call was canceled.Now they will only refund the filing fee of 363. There was no action taken by the firm that would result in removal of the 3 debts and feel as though this was a bait and switch effort to prey upon people with limited resources.

  Business Response

  Date: 07/02/2024

  I am sorry you feel this way but this is simply not the truth or situation that happened with your case.  We do keep track and detail every case and client interaction.  You hired the firm to file a bankruptcy and retained services, executed a retainer agreement and then changed your mind to filing.  You stated you would not submit the documents requested per the legal team and attorneys working on your case and you stated you wanted to cancel the case out completely.  We attempted to explain that  significant work had been on your case and all that is left is to submit the requested documents that the courts and trustee will be requesting.  

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.  

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.
  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs).  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.

  Please let us know and reach out to the operations manager with the firm so we can discuss options and the ability to assist further at any time. The client services line is ************.  We are in the office from 9:00 AM - 9:00 PM Eastern Monday through Friday.  
  
  

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The generic response does not include any specific information as to why they excluded the debts I requested. Which is why I cancelled. The cookie cutter approach should have been disclosed when they said they could help me.
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 07/03/2024

  ***** that is just not the case and you go over every debt included in your petition at the final review with your attorney prior to filing.  We also pull all 3 credit reports and list every debt possible to discharge on the petition and schedules to file with the courts. 

  I am sorry you feel this way but this is simply not the truth or situation that happened with your case. We do keep track and detail every case and client interaction. You hired the firm to file a bankruptcy and retained services, executed a retainer agreement and then changed your mind to filing. You stated you would not submit the documents requested per the legal team and attorneys working on your case and you stated you wanted to cancel the case out completely. We attempted to explain that significant work had been on your case and all that is left is to submit the requested documents that the courts and trustee will be requesting.There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs).

  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.Please let us know and reach out to the operations manager with the firm so we can discuss options and the ability to assist further at any time. The client services line is ************. We are in the office from 9:00 AM - 9:00 PM Eastern Monday through Friday.

  Customer Answer

  Date: 07/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  the generic answer reflects their indifference. The have excluded the 3 debts I have after stating at intake and in their response above that they can help. How does excluding the 3 debts I have help me? Also, they claim to have worked on the case, however they have not addressed the 3 debts in any of the work and will not proceed without a divorce decree from 1991 that is clearly not relevant in 2024. 
  

  the actions referenced above do not provide value to me. 
  Regards,
  
  ***********************

  
  

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Recovery Law group to file bankruptcy on my behalf. I started the process in January 2023, I made payments to them and completed paying them off in March 2023. I have contacted them multiple times with no answers, when I finely got ahold of them, they requested documents. I sent everything that they needed but still no word from them. On July 3rd, 2023, they set me up for my 1st prep with a paralegal she then asks for more information which I did provide. I contacted them after the documents were send and I was told that my ****** would be file. This was on July 6 2023. I heard nothing from them. Today is October 5, 2023, I spoke to a paralegal today and they are requesting more information. I did send all the documents. I feel like waiting 10 months is much too long when I paid them in full

  Business Response

  Date: 07/02/2024

  Hi *******, 

  I want to make sure that we are all on the same page as your case is filed and successfully completed and just awaiting discharge from the courts.  Congratulations on the fresh start and should you need anything or have questions in the future please feel free to reach out.  Also, your  Case Number, Date Filed: 03/30/2024 - 1:2024bk11222.  We understand that we are thorough in our cases and make sure that we have everything necessary and required by the courts to successfully complete your case and receive the optimal discharge and opportunity for a fresh start.  

  Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.
  
  We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!
  
  Please contact us at ************ anytime Monday - Friday 9:0 AM - 9:00 PM Eastern or contact us at ******************************************************

  Business Response

  Date: 07/15/2024

  Again ******* - I want to make sure we are on the same page for your case.  

  You are awaiting discharge in your case from the trustee and the bankruptcy courts at this time. Your case is filed, **************************************************************** the case. Please see the initial response below:

  Hi *******,I want to make sure that we are all on the same page as your case is filed and successfully completed and just awaiting discharge from the courts. Congratulations on the fresh start and should you need anything or have questions in the future please feel free to reach out. Also, your Case Number, Date Filed: 03/30/2024 - 1:2024bk11222. We understand that we are thorough in our cases and make sure that we have everything necessary and required by the courts to successfully complete your case and receive the optimal discharge and opportunity for a fresh start.Please reach out to us with any questions or concerns regarding your case and situation. We love our clients and hearing back from them about their experience with our firm.We are here to help you achieve financial freedom and success through the bankruptcy court code and system and protect your federal rights!Please contact us at ************ anytime Monday - Friday 9:0 AM - 9:00 PM Eastern or contact us at ******************************************************

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially started with Recovery Group which is ******* Wajdas bankruptcy firm, I had the free consultation and **** ran my credit report. I then reached out because i had questions regarding my account and was told by another attorney that nothing would be done on my account until all fees were paid in full. I reached out to **** in February of this year and informed him I was being sued by **** of America and asked for help. I was informed that I would need to answer the suit myself. Ive also recently been served with another suit from another creditor. I requested the fees Ive paid so far around $500 in a refund because Im answering my own suits and Im unable to pay the $1813 in fees. I am unable to pull the document that I signed initially regarding the retainer and unfortunately since Im answering my own suits and not being protected under bankruptcy by my attorney, I feel it is my right as a consumer to request what Ive paid back. Although **** informs that he has done a lot of work on my account, *** included an email from one of the other attorneys that informs nothing will be done until the fees have been paid. I just want my money back. Thank you!

  Business Response

  Date: 08/16/2023

  Hi *****,

  I want to clarify a few points for you in regards to the bankruptcy filing and process.  You hired the firm to file a chapter 7 bankruptcy (not litigation defense against creditor lawsuits, however, as discussed with your attorney during the consultation the bankruptcy would eliminate these debts and the lawsuits once the bankruptcy case is completed) which we advised and discussed at the time of the consultation that all fees need to be paid in full to file with the courts.

    We do have a process in which we pull the credit report and start the process of filing.

  We understand the situation and wish there was more that we could do in this instance as a refund but substantial work and costs have been performed for your case.  Legal counsel's job and role is to interpret the law and report the best possible outcome and solution to our clients.

  There is considerable work that is done for every case and file that is opened which is why, it is fine, if you decide not to continue with the bankruptcy and move forward, however, for work completed and performed it is billed at the hourly rate and outlined in the retainer agreement for all clients.

  We have costs to pull credit reports, notify creditors, send certified letters(on behalf of clients) , pay staff and open the case file and documents in the office per the legal process with software and physical overhead.

  If you would like to continue the process we are here to assist and help but our staff has to be compensated for their time and we must make sure to cover costs for cases and clients when we open a case file and have a signed retainer agreement and contract outlining the fees and process. In your case we have opened the file, started the petition, documented creditors, filed the retainer agreement internally and begun the legal protection process internally (all of which requires human capital, time, software and overhead costs).  That said, we have performed the work and have your case and files prepared so that if you decide to move forward we can finish the case requirements and documents to be filed with the bankruptcy court if you decide to finish paying the fees and move forward.

  Please let us know and reach out to the operations manager with the firm so we can discuss options and the ability to assist further at any time. The client services line is ************.  We are in the office from 9:00 AM - 9:00 PM EST Monday through Friday.  

  Thank you for contacting us regarding this matter and we would like to figure out a way to work together and achieve the goal that we started from the beginning.