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Business Profile

Event Ticket Sales

TicketsonSale.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

Customer Complaints Summary

  • 147 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased tickets from a online seller who posed a site similar to the site the official website. Seller offered multiple different price points for different seating options. When the ticket arrived, it had someone else name on it with General Admission only. Nothing to specify seating like advertised on the website.

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased tickets to The Lion King in March of 2020 and the show was rescheduled due to COVID. The show has been rescheduled several times since. The original date was 03/31/2020 then rescheduled for 6/22/2021 and then 09/21/2022 and now 04/25/2023. We paid $328.23 for the tickets and would like some short of confirmation that we will be honored for the tickets. We have tried calling, no answer. We have tried emailing the company and there is no response. We did not know about the Class Action suit until it was too late to file. We are not sure we will ever see the show and just like some sort of confirmation concerning the price of the tickets. If they are not going to honor the tickets I want it in writing. If not, then send the money back.

  • Initial Complaint

    Date:10/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction of $2,046.01 made February 25th, 2022 for 4GA tickets to 4 day festival at*********** 2022.
    Got a confirmation email that tickets would be shipped 9/28/2022, never shipped, called and chat with them to keep changing the shipping date saying they are having problems locating our concert tickets. Saying we cannot have a refund if we don't receive them in time (which we won't, they haven't shipped and we leave in 2 days to the event) therefore they committed fraud for charging us without providing the tickets promised, also was told we purchased insurance and have screen shots being told about refunds and then they tell us there is no such thing as a refund in the end after being told we won't receive tickets In time and that they can send us the tickets in the city we are traveling to. asked about possible will call pickup and they say they don't affiliate with the festival box office, therefore we have purchased tickets to an event and will never receive them

  • Initial Complaint

    Date:08/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 26, 2021 I purchased tickets from ticketsonsale.com for a Broadway show in NYC ********** ****** for December 18, 2021. When we arrived to the theater at show time on 12/18/21, we were told that the show had been cancelled due to Covid. The man standing out in front of the theater said we should have received an email the day before, but we did not. We had driven all the way into the city and paid to park, only to find out there was no show. If that wasn't bad enough, it has now been 8 months and Ticketsonsale.com will not refund me my $569.81. In January of 2022, we read in the paper and heard on the news that *************************** had closed its curtains for good and would not return. I have made numerous calls and the answer is always the same, they are waiting for "official word" that the show has been cancelled. Please help me get my money back, it's not right. My order number is: ********. Thank you.

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