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Business Profile

Event Ticket Sales

TicketSales.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

This business has 1 alert

Complaints

This profile includes complaints for TicketSales.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,231 total complaints in the last 3 years.
    • 335 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is for TicketSales.com. On September 12, 2024, My daughter and I went online to purchase tickets at the ************** in ******** to see the musical Lion King. Thinking we were ordering tickets on the theater's website, we ordered two tickets for $224 each. Before my daughter realized it, the order went through for a total of $$645.34. Never was there any indication that there were fees which would result in almost $200 more than the purchase price. I immediately contacted TicketSales.com to cancel the purchase using the "Contact Us" button and it did not work. I then called the customer service number and explained what just had happened. Since the show is not until January I didn't think there would be a problem. I was told that there are no refunds and all sales are final. I explained once again that we were not aware of all the fees and we did not see a final price until my husband received a possible fraud notice on his phone for our card. I was told I could try to resell the tickets but I would not be receiving them until one (1) day prior to the show. In my opinion this business practice is unacceptable. After reading the other complaints, clearly this is unethical business practices and theft. I would like my purchase cancelled/refunded immediatey. Thank you

      Business Response

      Date: 09/23/2024

      Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.

      Regards,

      TicketSales.com

    • Initial Complaint

      Date:09/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 2, 2024, I tried to purchase 3 tickets for the musical Scrooge for December 14, 2024, from the ******************** located in **********, *******. Per the website of the ********************, the cost should have been $25 per ticket for the main floor and $50 for the loge, with a small service.I went to a website that I thought was the ********************. Since the ticket price indicated $25, I chose 3 tickets from the drop-down menu. I was told to click "Next" and the amount came up as $84 dollars, which I assumed was the total cost of the tickets and a reasonable service fee. I thus filled in my credit card information.I was told to click Next. The next screen charged me $ ******. It said that all sales were final and did not provide a breakdown of the charges.I immediately tried to call the at ************** but could not reach anyone. I then called ******** to dispute the charge. ******** investigated it and said that I had not proven that I was charged the wrong amount.I was finally able to contact TicketSales.com and they gave me a breakdown of the charges as follows:Price per Ticket - $ ***** Total Price for 3 $252.00 Delivery Charge$ 6.95 Service Charge$ ***** TOTAL CHARGE $****** I had sent them an email on August 2, 2024, requesting a cancellation but received no response. When I last talked to them on August 19th, I requested a refund, but they refused. The total amount was of the sale was not revealed to me until after the purchase. The site did not indicate that they were a third-party seller and that all sales were final until after the purchase.The total reasonable price for the 3 tickets and a reasonable service charge which the Memorial Opera charges would be approximately $84. Thus, I request a refund of the difference or approximately $256.

      Business Response

      Date: 09/20/2024

      Thank you for reaching out to us. At TicketSales.com, we value our customers and appreciate the opportunity to address our customers concerns. We would like to provide our customer with a positive resolution; however, we have been unable to contact the customer directly. As such, request that they contact our customer service team to further address this matter.  

      Regards,
      TicketSales.com 

      Customer Answer

      Date: 09/27/2024

      I have reviewed the business response and accept this resolution. 

      On September 27, 2024, TicketSales.com offered me a full refund of $340.85 in 3 to 5 business days.

      I accepted their offer.

      However, I am concerned that TicketSales.com will continue their deceptive practices. Numerous complaints have been made to the BBB about them.

       

      Thank you, BBB,

      ***** ******

      .

    • Initial Complaint

      Date:09/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 tickets to a concert at the ******************************, WI *****. My invoice claims I ordered 6 tickets. I only want 2 tickets please.

      Business Response

      Date: 09/20/2024

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
       
      Regards, 
      TicketSales.com 

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/11/24 I thought I was dealing with The Lensic to get tickets; I was offered 2 seats at $88 each but when I reviewed the transaction, I was actually charged $240.15. I tried to call customer service at ********************** and never got to a person. I called The Lensic box office and was told that they hear about this business scamming customers frequently, and that the seats I had been sold (Balcony Left Row K) were still available (at a price of $45), revealing that this is a scam; I was advised to call my ******* and contest the charges. My husband reported the problem to the credit card company and we were told to keep calling; that they could do nothing until the charges were actually collected (we will do this).

      Business Response

      Date: 09/19/2024

      Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.

      Regards,

      TicketSales.com

      Customer Answer

      Date: 09/19/2024

      I have reviewed the business response and accept this resolution.  They have refunded my money.

    • Initial Complaint

      Date:09/11/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 10th I placed an order for a ticket to an event. (Order #********)Within 15 mins I realized it was not the correct event and the event I was seeking to get tickets for wasnt even on sale yet. I needed to cancel and attempted to do so prior to the ticket confirmation-which per their only terms is their policy-but I was automatically rejected. At no point did I receive notification that the transaction was final. Additionally, this company does not present itself as a 3rd, price gouging scalper. It was selling tickets that werent even available yet. It is effectively a scam.

      Customer Answer

      Date: 09/11/2024

      Thanks to the BBB complaint and BBB the business responded and kindly refunded the transaction.

      I therefore wish to close the case as resolved. 

      THANK YOU SO MUCH BBB!

      Business Response

      Date: 09/13/2024

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 

      Regards, 
      TicketSales.com 

    • Initial Complaint

      Date:09/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our 53rd anniversary is the first week in October and my wife wanted to see *********************** at ********************* in *******, ** so last night (Sep 5) I googled ************* Tickets and, unbeknownst to me I was directed to the ticketsales.com site instead of the official "*************" site. (They obviously pay ****** to be first on the list). It asked how many tickets I wanted, and I said two, so the prices they quoted appeared to be for two tickets. Even for two tickets, the price seemed exorbitant, but because it was our anniversary and the site stated there were only 10 tickets left, I went ahead and entered my credit card. There wasnt a summary page stating the total amount I would be charged until after I entered my credit card then I was shocked to find that I had been charged twice the price I thought I was being charged. Apparently, the price which I considered exorbitant for two tickets was only for one ticket. I then found the official ************* website and learned that they listed the same tickets for $64 each I'm now being charged a total of $764.85 for two tickets which is SIX TIMES THE OFFICIAL TICKET PRICE!!!! -- and there are over ***** seats available for the date we are going, not 10 as they claimed. Immediately this morning (Sep 6) I called and tried to cancel the sale, but was only given computer generated responses stating that they dont cancel and dont give refunds. Now Im being charged $764.85 for two $64 tickets!! They LIE, CHEAT, and STEAL. Since this was just last night, they have not sent me tickets and the event is nearly a month away, so there is no reason they shouldnt cancel my purchase except for GREED! I will try to challenge the charge on my credit card, but Im not holding out much hope.

      Business Response

      Date: 09/16/2024

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 

      Regards, 
      TicketSales.com 

      Customer Answer

      Date: 09/17/2024

      I have reviewed the business response and accept this resolution.  I appreciate the quick response and resolution from TicketSales.com.  I also appreciate that the Better Business Bureau interceded for me which made this resolution possible.

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 tickets on the site for $88 each, and then saw that I was charged a total of $240.70. There was no notice of the additional fees in the purchase screens on my phone. I called them and asked to cancel and get a refund but they refused.

      Business Response

      Date: 09/12/2024

      Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has provided a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.

      Regards,

      TicketSales.com

      Business Response

      Date: 09/12/2024

      Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has provided a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.

      Regards,

      TicketSales.com

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tickets from this site - trying for resell the same tickets on this site. **************** suggest reselling on social media - pretty sure this is a scam

      Business Response

      Date: 09/12/2024

      Thank you for reaching out to us at TicketSales.com, we appreciate this opportunity to address our customer's concerns. However, upon further review it appears the information provided on this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 

      Regards,
      TicketSales.com 

      Customer Answer

      Date: 09/12/2024

      I am rejecting this response because:  

      Order #********

      email: ****************************************

      I have attached the receipt from ticketsales.com

      Business Response

      Date: 09/20/2024

      Thank you for reaching out to us. At TicketSales.com, we value our customers and would like to take the time to address our customers concerns. It should be noted that TicketSales.com is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. We understand that since the customer's order does not qualify for compensation they would like to resell their tickets. Please note that we can only facilitates fan seller transactions for customers who are eligible under our published seller terms. Restrictions to a customer's reselling eligibility are enforced to ensure our marketplace 100% Buyer Guarantee can be maintained for all purchasing customers. If the customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.

      Regards,
      TicketSales.com 

    • Initial Complaint

      Date:09/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called to cancell do to covid and wanted to reschedule or credit for another date..they said no way to do other I was stuck with the tickets, then I realized my ticket that I bought was for quality of 2, but when printed it said for quantity 8, they couldn't explain the difference in price I was charged and refused to help at all. They just wanted us to go to the show with covid....

      Business Response

      Date: 09/12/2024

      Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. Ticket Sales has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer service. Our customer has accepted this as an amicable resolution; as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.

      Regards,

      TicketSales.com

      Customer Answer

      Date: 09/12/2024

      I have reviewed the business response and accept this resolution. Ticket sales responded to my complaint in a timely manner and offered me a full refund which I happily excepted. I'm very pleased that they overturned their original response of no refund to a full refund which I have just seen credit to my card. Thank you

    • Initial Complaint

      Date:09/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased third party tickets unknowingly through ticketsales.com. After receiving the e-tickets in an email link they had someone else's name on them and said right on the ticket no third party sales or resale, so I called the actual event venue to validate and confirm that they were legit, and I wasn't being scammed and the said they were valid tickets, so I thought everything was fine just pricey. Not only was I overcharged, and deceived the night of the event, I was told my tickets were cancelled because they were part of a group of tickets that had been resold multiple times. I called the number for customer support, and they said they would email me to fill out a form that must be returned within 3 days. Well it's day three, I cannot get a straight response from them if the timeframe is from the night of the event or when I receive the form. I know they are aware of the situation because the event **** told me others earlier had the same tickets and same issue. They offer a 100% guarantee, but it doesn't seem that way. I will update with conclusion and outcome.

      Customer Answer

      Date: 09/04/2024

      The ticket company emailed me the form to fill out and i sent it back with all the requested information, including a letter from the venue for proof.

      Business Response

      Date: 09/10/2024

      Thank you for reaching out to us. At Ticket Sales, we value our customers and would like to take the time to address our customers concerns. It should be noted that Ticket Sales is an online resale marketplace, which means we do not own or generate ticketsinstead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, TicketSales.com is a trusted secondary marketplace. Prices set by sellers may be above or below face value. 

      As a secondary marketplace, Ticket Sales is not affiliated with any artist or venue; rather, we act as an intermediary between fans and ticket holders. And yet while Ticket Sales does not own or generate tickets, we do process thousands of successful orders each dayand each order is given the full protection of our 100% Buyer Guarantee. This guarantee promises that any tickets customers purchase on our marketplace will be valid for entry to their eventand that if tickets are deemed invalid, the customer will receive a full refund. In our measures to maintain this high standard, we carefully screen each seller to ensure that their listings are legitimate and distributed properly.   

      In the highly rare event that we receive a report of tickets being invalid, Ticket Sales acts quickly to conduct a detailed investigation into the matter. If the customer's claim is substantiated, our 100% Money Back Guarantee ensures that the customer will receive a full refund for their order. In the case of our customer, we were able to conclude our investigation and a full refund was issued to their original form of payment. We appreciate the customer's understanding throughout the matter and if they have any further questions regarding their order, we encourage them to contact our customer care team.

      Regards, 
      TicketSales.com

      Customer Answer

      Date: 09/11/2024

      I have reviewed the business response and accept this resolution. 

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