ComplaintsforJefferson Dental Clinics ( JDC Healthcare) Corp.
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Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Jefferson Dental is a in network provider and they balance billed me. They charged me over the agreed amount with Delta Dental. Jefferson dental has charged me for the portion they are supposed to write off. I have contacted my insurance on this. Delta Dental is operating outside of the agreement with my insurance provider. I questioned all charges but once I received the *** was when it was clear that Jefferson dental was balance billing. It is my belief they are doing this to all patients. The wxact location is located on *****************, *********, **Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went in Jan 2024 for a new patient consult they took X-ray in the chair and nothing else but later they billed my insurance for a full mouth X-ray in the chair plus a panoramic X-ray which was never done that is fraud they know it they couldnt prove it. Now they want me to pay for something that wasnt done. I didnt like them so I left without any further care. Office dirty, staff is unprofessional uneducated.Business response
04/04/2024
Dear *****,
Thank you for reaching out to us with your request for an explanation of your recent dental charges. We appreciate your proactive approach in seeking clarity regarding your billing statement.
We completely understand the importance of transparency in our billing practices, and we are committed to providing you with a clear understanding of the services you received and the associated charges.
To ensure that we address your request accurately, we will be more than happy to provide you with a detailed breakdown of the charges on your billing statement. Our billing department will review your account and prepare a comprehensive explanation of each itemized charge, including the dates of service, descriptions of the procedures, and corresponding fees.
Please allow us some time to gather the necessary information and prepare the explanation for you. We will prioritize this request to ensure that you receive the clarification you need as soon as possible.
If you have any specific questions or concerns in the meantime, please feel free to contact our billing department directly at *************] or email us at ********************* We are here to assist you and address any additional inquiries you may have.
Once again, we appreciate your patience and understanding as we work to provide you with the requested information. Thank you for entrusting us with your dental care, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Jefferson Dental!Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Myself and my daughter went to the Jefferson dental/ Smile centers location on **************************** in *********** ***** (62-WW) on 9/23/2023. I have still been waiting on a refund of $154 ,due to being over charged at time of payment. A refund request was made to a ***************************, supposedly the person who handles refunds, did hear back for a few months, went back to the *************** location and spoke to ******, who stated the refunded request has been submitted and there was nothing else she could do. She gave me all copies of emails sent to refund department. A few more months pass by and I call requesting an area managers number for the *********** ***** region. I was given a name by *************************, who has of yet cannot find an answer for me regarding my refund. I did get an email back stating sorry to hear this, I'll check into it. It has been 7 months with refund requests submitted, emails sent and not one person can give me an answer . Chart#BL002572Business response
04/04/2024
Dear *******,
Thank you for reaching out to us with your request for an explanation of your recent dental charges. We appreciate your proactive approach in seeking clarity regarding your billing statement.
We completely understand the importance of transparency in our billing practices, and we are committed to providing you with a clear understanding of the services you received and the associated charges.
To ensure that we address your request accurately, we will be more than happy to provide you with a detailed breakdown of the charges on your billing statement. Our billing department will review your account and prepare a comprehensive explanation of each itemized charge, including the dates of service, descriptions of the procedures, and corresponding fees.
Please allow us some time to gather the necessary information and prepare the explanation for you. We will prioritize this request to ensure that you receive the clarification you need as soon as possible.
If you have any specific questions or concerns in the meantime, please feel free to contact our billing department directly at *************] or email us at ********************* We are here to assist you and address any additional inquiries you may have.
Once again, we appreciate your patience and understanding as we work to provide you with the requested information. Thank you for entrusting us with your dental care, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Jefferson Dental!Initial Complaint
03/25/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a series of issues with this dental clinic leading up to my actual appointment on 2/28/2024. I was seen in the ***************** clinic.On this day, I was provided with a treatment plan of a long list of paperwork and I agreed to pay and get it done same day ($1,500 with my insurance deductible, $1,000 financed, and I paid $876.52). I was able to get everything done except two fillings and those two fillings were a total of $287.70. This was paid , but I was told they could not be done the same day and I had to make another appointment to get them done. On my next appointment on 3/5, I was seen by a different dentist who told me the fillings were not needed because one had already been included in my treatment plan for a bridge and the other may need to be covered by a bridge also. This would mean the doctor failed to uphold the ***** Administrative Code RULE *****. I was also convinced to by an $18 fluoride rinse to help the office met their quotas for selling products. They did not inform me that this fluoride rinse would break down my temporary bridge (I don't think they even knew it would happen. They just wanted to sell it.). I brought the rinse back and explained what happened- they tried to get me to hold it until I got my permanent crowns, but at that point I was so ***et with the deception that I requested a refund and was told I would get it.I have since had multiple follow *** to fix my temporary crowns that break constantly. I was first told they may be able to change the loan agreement, then they told me it was too late. My visit on 3/16 I was told I would get a refund to my card, but I have not gotten anything yet.I just want my refund for what I paid out of pocket for my fillings and the fluoride rinse ($287.70 +$18).Business response
04/04/2024
Dear *******,
Thank you for reaching out to us with your request for an explanation of your recent dental charges. We appreciate your proactive approach in seeking clarity regarding your billing statement.
We completely understand the importance of transparency in our billing practices, and we are committed to providing you with a clear understanding of the services you received and the associated charges.
To ensure that we address your request accurately, we will be more than happy to provide you with a detailed breakdown of the charges on your billing statement. Our billing department will review your account and prepare a comprehensive explanation of each itemized charge, including the dates of service, descriptions of the procedures, and corresponding fees.
Please allow us some time to gather the necessary information and prepare the explanation for you. We will prioritize this request to ensure that you receive the clarification you need as soon as possible.
If you have any specific questions or concerns in the meantime, please feel free to contact our billing department directly at *************] or email us at ********************* We are here to assist you and address any additional inquiries you may have.
Once again, we appreciate your patience and understanding as we work to provide you with the requested information. Thank you for entrusting us with your dental care, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Jefferson Dental!Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to Jefferson Dental on 11/16/23 for the first time because I couldnt get into my regular dentist. Upon examination they immediately told me I would need 7 filings which I should have question that due to I had just saw a ********* months prior and had no issues other than needing a cleaning. It was discussed with me the estimated charges $1,063.00 and that I would be responsible for $359.60 of that on the day of service base on $458.40 was only available on my insurance for remaining of the fiscal year which would have left balance of $245.00. When I received a bill stating I owed more than the initial statement it prompt me to call insurance. Turns out my insurance payed $813.58 although they were unaware of what I had payed but showed me owing even more of *******. I was told that a claim for ******** was submitted by Jefferson Dental which was not what I agreed to and was not aware of such charges. After looking over my paperwork, I noticed they charged me for 8 filings. Base on the itemized statement I have the bill should be satisfied with what I payed and my insurance. My insurance and I have been trying to get this matter resolved since January. The first contact I received was from a ******* @ ********** about the bill. When I questioned her about the claim she admitted not knowing anything about it and stated that my insurance was incorrect but yet she still couldnt explain charges. My most recent contact was on 2/26/24 from a Lele @ ********** in regards to unpaid balance. When i explained the discrepancies to her she agreed to report the matter to higher up and have someone contact me. On 3/14/24 I reached back out to **** after I hadnt heard from no one and again I was told she would report the matter to her supervisor.Business response
04/04/2024
Dear *******,
Thank you for reaching out to us with your request for an explanation of your recent dental charges. We appreciate your proactive approach in seeking clarity regarding your billing statement.
We completely understand the importance of transparency in our billing practices, and we are committed to providing you with a clear understanding of the services you received and the associated charges.
To ensure that we address your request accurately, we will be more than happy to provide you with a detailed breakdown of the charges on your billing statement. Our billing department will review your account and prepare a comprehensive explanation of each itemized charge, including the dates of service, descriptions of the procedures, and corresponding fees.
Please allow us some time to gather the necessary information and prepare the explanation for you. We will prioritize this request to ensure that you receive the clarification you need as soon as possible.
If you have any specific questions or concerns in the meantime, please feel free to contact our billing department directly at *************] or email us at ********************* We are here to assist you and address any additional inquiries you may have.
Once again, we appreciate your patience and understanding as we work to provide you with the requested information. Thank you for entrusting us with your dental care, and we look forward to resolving this matter to your satisfaction.
Sincerely,Jefferson Dental!
Initial Complaint
03/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My daughter *************************** received braces at Jefferson Dental and Orthodontist and at the time of treatment my daughter informed the Dr of her condition which was the cause for needing braces clicking in her jaw, biting inside of my cheeks, teeth grinding and speech impediment. My daughter is covered by ***** ******** dental insurance and at the time from my understanding the clinic was going to submit a claim with her insurance to see if it could be covered instead I was set up for a payment arrangement at the time I was able to afford. Now that I cant afford the payments and her account is in default my daughter cant get treatment for her braces I contacted ******** and was informed that they never even submitted any paperwork to see if ******** can cover the treatment.Initial Complaint
03/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Their hygienist said she had to do work on eight teeth. The day of the appointment I paid for the work on 8 teeth, when she did the job she said she only had to do 4 of them. I paid them over ****** for the work to be done before they started. So the cost was a little over ****** and first I was told they would send me a check for the over payment. That never happened and next time I went there they said I had a general dentistry credit. This last month or so they sent me a bill for over ****** and said they had no record of a credit. The only documentation I can supply is the record with care credit for what they paid them and the hygienist and their billing at that office if they tell the trurth.Business response
03/21/2024
Dear [*******],
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at ************ or email us at ****************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,Jefferson Dental
Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I been waiting for a refund from Jefferson because the work was never done and they keep giving me the runaround that the check is in the mail that the office is gonna approve it that h*** be out in five days they come out with many excuses the ladies in the office dont know anything, please help me get my money back I need to get my implant done someplace else, but I need the money. Thank you.as u could see the date, its been longBusiness response
03/19/2024
Dear ******,
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at [ ************] or email us at ******************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,Jefferson Dental
Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Back in March 28, 2023 I was a new patient at Jefferson dental they took X-rays and diagnosed me with periodontal they reported this back to my insurance and from that day forward I was being treated for periodontal and the dentist who signed off on it was ***************************. I then had another appointment with the *********** at a sister location, he and his dental hygienist told me that I was misdiagnosed. I had never shown signs of periodontal disease in the first place from the first X-rays taken.I went in person February 28, 2024 to get my dental records and receipts told them the news that had been brought up to my attention. As I was getting my records they disclaimed the hygienist was terminated and the dentist was retired *************************** . I felt like they had scammed me and my insurance company . Not only did they ruin the trust but it was a very low blow to my confidence and I was paranoid of the cleanliness of my oral hygiene. They offered me my refund but what about making this right with my insurance company? The emotional aftermath I had to endure.Business response
03/19/2024
Dear *******,
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at [ ************] or email us at ******************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went for a simple cleaning, but of course they required x-rays, thats OK as insureance pays for annual x-ray. Then I was billed $47 for a procedure that WAS NOT covered by insureance, done without my approval or consultation. This procedure was done at *****************************************************************. Complaining to this office was pretty much "too bad", we dont do that procedure here???Business response
03/08/2024
Dear [******],
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at [ ************] or email us at ******************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,
Jefferson Dental
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Contact Information
Customer Complaints Summary
212 total complaints in the last 3 years.
160 complaints closed in the last 12 months.