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Business Profile

Dentist

Jefferson Dental Clinics ( JDC Healthcare) Corp.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jefferson Dental Clinics ( JDC Healthcare) Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Jefferson Dental Clinics ( JDC Healthcare) Corp. has 45 locations, listed below.

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    Customer Complaints Summary

    • 235 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against ************************************* and its parent company, ***************, ****, for severe medical negligence, unethical business practices, and prolonged patient abandonment resulting in long-term physical, emotional, and financial harm.This complaint reflects not only gross negligence but a complete failure of ethical standards and patient respect. I respectfully ask the BBB to step in and help facilitate a resolution.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issues is with Jefferdon Dental on ****** ** orthodontia service that is provided to my son. I quit my job in January and there was an issue with my insurance but it was in the process of getting resolved and as of today is still active. I had some extra money in April and wanted to pay off the amount of the braces that I financed, so I called Jefferson dental to do so and they transferred me to the company the insurance was supposed to be paying the portion of (OrthoFi) and not Healthcare Finance Direct (HFD), who I financed with. A few days later when they called and told me I had a past due balance, I questioned them and they said I need to file an reimbursement with my insurance. When I attempted this, my insurance told me Jefferson Dental needed to refund me. I contacted Jefferson dental again she the manager said she was sending an email to the business department, but that was more than a month ago and I have yet to receive a resolution after repeatedly calling and being left on hold for long amounts of time. I have attached the receipt of my payment and the **** for where my insurance has been paying for the services, which means I should have a credit for those amounts which has not been refunded to me after I have asked a number of times.

    • Initial Complaint

      Date:06/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 85 years old and I paid for dentures to be made back in July 2024. I had a secondary insurance that paid the whole amount. Jefferson Dental owes me $1200 and they will not release my funds. They keep giving me the run around because of my age. They told me they would release the money in 30 days and it's been over 8 months. Nobody will help me. They won't return my calls. The office manager won't talk to me. They are very rude to me and my granddaughter and I feel they are taking advantage of me because I am a senior citizen. They have the credit on my account but instead of releasing my money so that I can move on to an different provider, they keep trying to schedule me for more appointments so that they don't have to return my money. I need help.

      Customer Answer

      Date: 06/27/2025

      I called the office on 6/24 and spoke to ******. She then spoke to the manager whose name is *****. ***** stated that the refund has been approved and she will follow up with the refund department on the status. I informed her this was the same exact thing she told me over 6 months ago. Her response was well that is what they told her and that she would ask again. This refund has been approved since last year and they are aware of this money is owed to me, but have still not released it.

    • Initial Complaint

      Date:06/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a patient of Jefferson Dental for over 20 years. Each time a lady from finance comes to show me what my insurance will pay. I expect this lady to be a trained professional and I am forced to rely on her statements. I always explain that I only want treatment my insurer will cover. They always say ok, then they have me sign a unilateral contract. This paperwork ccontains a Major flaw. It states "Dentistry is not a science". Several times over the years Jefferson hasent me bills for service. In the past they have found their mistake and reached an agreement with me to end the matter. This time they called and sent an invocie for $2858.50. I told them it was a mistake and threatened to turn it over to their counsel to retrieve payment. Shortly thereafter they made contactd with me again and explained the amount due was only $993.80. Then they contacted me for $50. The $50 has been turned over to a collections company. Jefferson has done this repeatedly over 20 years. It has become obvious that they do not train their employeees in their positions in finance. Further evidence of this is the fact the finance department employee at each office is seldom the same person. A very high turnover. Yet a patient my rely on Jefferson emplyees to be trained professionals.If I owe Jeferson any money how can I rely on their changing numbers. They never explain exactly what procedures they are taling about or what happened. IN an efort to copromise I have made a conditional offer to pay $400 for full and final payment of any and all bills. They refused.Jefferson has a long history of treatment patients in this manner. Jefferson Dental Clinics has received numerous complaints on platforms like the Better Business Bureau and Yelp. These complaints often involve issues with billing, quality of service, and customer service. I would like to resolve this with Jefferson.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This office has poor management and unethical practices and did not properly go over a treatment plan or follow up. They could not track my records and attempted to extort additional monies.

    • Initial Complaint

      Date:05/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10-21-2024 I had an appointment at Jefferson Dental in *********, ** @ 2:00pm. I was there to get a tooth implant that was priced at $1,800 after the dental insurance was charged. I paid for the service upon arrival. The doctor called me back and examined my teeth and said that I would need a second implant along with the one that I had just paid for. He said that he would give me a few days to try to get the funds together. I requested a refund a few days later since I could not come up with the money. I have been up there numerous time speaking to them about returning my money and I was told that a refund could take up to a year to get back to me. Numerous refund requests were said to be put in and it was still not returned. I requested a copy of the latest request and I have been calling every week for an update. I was told that I could not use the money for something else, could not transfer it to my child's account, and could not speak to and upper manager to expedite the process. I have numerous voicemails and emails saying that the refund was approved but nothing has been given so far. I cannot get further dental care because they have not returned my funds. Any attempt to contact someone has lead to a brick wall. They keep giving me a corporate number that goes straight to a voicemail box. When I ask for names and numbers to contact someone higher up they refuse to give it to me saying its against their policy to provide any information. I have three different refunds that I am waiting on from this company totaling close to $5,000 and no way to get the money back.

    • Initial Complaint

      Date:05/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received services on May 13th from Jefferson Dental Clinic , I began having pain and other issues, I went in to the office whatever they did , did not work, I went back to no avail and now they are not answering the phone nor returning my calls.

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On [04.22.2025], I purchased a dental treatment from Jefferson Dental and was charged $699 for the service. On the same day, I decided to cancel the treatment and notified the clinic promptly of my decision. Despite canceling before any services were rendered, the clinic has refused to issue a refund. I have attempted to communicate multiple times with both the dental clinic and my financial institution to resolve the issue. Unfortunately, my efforts have been met with either no response or refusal to address my concerns.

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have filed several complaints with several managers I have even filed complaints with the corporate office this complaint has been filed over a year ago and still hasnt been resolved its in regards to my daughters ortho treatment and the fact that the office is not willing to see my daughter due to there mistake

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract dated August ****** Amount paid $5,357.00 for maxilliary complete dentures, mandibular complete dentures (full set) and 10 semi precision attachments. I was initially told from beginning to completion the whole process would take only two months. However, after many return visits, it was eight months. I was charged for services not done and the teeth are of poor quality and do not fit correctly, they are disproportionate, crooked, ill fitting and the molars (that should be flat) are tilted inward. This is not my first set of false teeth so I know how they should fit. I have explained these problems at lengthy detail and my dissatisfaction with the product and services rendered. I would just like my teeth to be fixed properly.. but the dentist refused to even discuss a possible resolution. (Dr. ****** ****** Jefferson Dental ************************************** )

    Jefferson Dental Clinics ( JDC Healthcare) Corp. is NOT a BBB Accredited Business.

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