ComplaintsforJefferson Dental Clinics ( JDC Healthcare) Corp.
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Back in March 28, 2023 I was a new patient at Jefferson dental they took X-rays and diagnosed me with periodontal they reported this back to my insurance and from that day forward I was being treated for periodontal and the dentist who signed off on it was ***************************. I then had another appointment with the *********** at a sister location, he and his dental hygienist told me that I was misdiagnosed. I had never shown signs of periodontal disease in the first place from the first X-rays taken.I went in person February 28, 2024 to get my dental records and receipts told them the news that had been brought up to my attention. As I was getting my records they disclaimed the hygienist was terminated and the dentist was retired *************************** . I felt like they had scammed me and my insurance company . Not only did they ruin the trust but it was a very low blow to my confidence and I was paranoid of the cleanliness of my oral hygiene. They offered me my refund but what about making this right with my insurance company? The emotional aftermath I had to endure.Business response
03/19/2024
Dear *******,
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at [ ************] or email us at ******************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went for a simple cleaning, but of course they required x-rays, thats OK as insureance pays for annual x-ray. Then I was billed $47 for a procedure that WAS NOT covered by insureance, done without my approval or consultation. This procedure was done at *****************************************************************. Complaining to this office was pretty much "too bad", we dont do that procedure here???Business response
03/08/2024
Dear [******],
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at [ ************] or email us at ******************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,
Jefferson DentalInitial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 2/14/2024 I went to Jefferson Dental to have my teeth scanned for a new retainer . I the medical assistant that I had dental insurance and the insurance company stated that I was covered . The dental office signed me up to finance the retainers without my permission. I signed no paperwork saying I wanted my credit to be ran for the retainers.Business response
03/08/2024
Dear [******],
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at [ ************] or email us at ******************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,
Jefferson DentalInitial Complaint
02/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had work done at Jefferson Dental on 09/21/2022. My out-of-pocket portion would be $378.00 on the first visit 09/21/2022 and $65.00 on 10/30/2022 on the second visit and my insurance would cover the rest. I paid them a total. They completed the work and I went on with my life. 12/2023 I received a bill, a total of ****** owed. I called and was told that my insurance did not pay, I owed the balance. I called my insurance company. My insurance company said the dentist's information was incorrect. I called the office back. I told them that my insurance company would pay if they submitted the correct information. I asked why was i just receiving more than a year later. The office told me that the company had a new billing company and they were going over the books and collecting payments. Then I was told I needed to speak with the billing company. I gave the billing company a callback and explained to them what my insurance company told me. They told me they were incorrect and that I needed to settle the bill. I told them I would call my insurance company back and then call them back. She was very rude and I hung up. I called my insurance company and explained to the third person what was going on and what had been told to me. This time they said that they would call the office on a 3-way call. My insurance company told her what was missing and asked her at the office did they had the correct information. She said no because the provider on that day no longer worked at the company. She asked if could she look back over the time she was there and get it. She said no, she could not. My insurance company even suggested she go to some dental provider listings and retrieve the information. She said ok to my insurance company but then said to me ******************** all other bills were paid on that day. I said you all entered the information incorrectly and I should not be responsible. I thought they were working on it until I recieved another bill. My Account# ********Initial Complaint
02/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In September 2023 I got a crown done, not being aware that I had active insurance at the time I paid out of pocket. 2 weeks later from the the date of procedure I found out my insurance was still active, I then reached out to Jefferson dental to do a back dated claim and get my refund for the amount of $572 which is what the insurance had paid. The office manager had told me she would send the information over to get it corrected and refunded. I called several times to follow up with her, all she could tell me was that it was being processed and such that she would email them again. December was the last time I spoke with her she said the refund had been approved and I would receive an immediate refund. It is now February I can no longer get a hold of anyone that knows what is going on with the refund, everytime I call directly to the office No one answers the phone and last time I spoke to customer relations they said they would return my call immediately with an answer it is now two weeks from that and have heard nothing.Business response
02/29/2024
Dear ********,
Thank you for reaching out to us regarding your recent concern about billing. We understand the importance of addressing such matters promptly and appreciate you bringing it to our attention.
To better assist you and initiate the refund process, we kindly request more details about the specific charges or procedures you are inquiring about. Additionally, any supporting documentation or information you can provide will help us review your case more thoroughly.
You can submit the relevant details through ******************* Our billing department is committed to a prompt and accurate resolution.
If you have any questions or need further assistance during this process, feel free to contact our billing department directly at *************].
We are dedicated to ensuring our patients' satisfaction and appreciate your patience as we work towards resolving this matter.
Best regards,
Jefferson DentalInitial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
About two years ago, I prepaid for some Dental work that was unable to be completed..In November 2023 I went to the office of Jefferson Dental at *************************** in ****** and discussed this issues with the office manager. She verified that I had a credit for this amount and told me she would process the request for refund but that it would take 3 months. I was expecting the refund in early February 2024 but as yet have not received it. I have made numerous attempts to contact the office manager but she will not return my calls.When I do make contact with someone in the office, they promise to call me back but I never hear from them. I feel I have been patient and reasonable but I want my money refunded.Business response
02/29/2024
Dear ****,
Thank you for reaching out to us regarding your recent concern about billing. We understand the importance of addressing such matters promptly and appreciate you bringing it to our attention.
To better assist you and initiate the refund process, we kindly request more details about the specific charges or procedures you are inquiring about. Additionally, any supporting documentation or information you can provide will help us review your case more thoroughly.
You can submit the relevant details through ******************* Our billing department is committed to a prompt and accurate resolution.
If you have any questions or need further assistance during this process, feel free to contact our billing department directly at *************].
We are dedicated to ensuring our patients' satisfaction and appreciate your patience as we work towards resolving this matter.
Best regards,Jefferson Dental
Initial Complaint
02/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was charged and they didnt contact the finance department or myself now have charged off not calling me etc for billing etc thanks I need my retainer worst treatment ever experienced plus teeth not straight at allBusiness response
03/08/2024
Dear [*****],
Thank you for reaching out to us regarding your billing. We appreciate your openness in discussing this matter. Our priority is to ensure that our patients have a clear understanding of their bills and are satisfied with their overall experience.
We understand that billing concerns can be frustrating, and we apologize for any inconvenience this may have caused. Our team is committed to resolving this issue promptly and fairly.
In order to assist you better, could you please provide us with more details about the specific billing adjustment you are requesting? Any additional information you can provide will help us thoroughly investigate the matter and find a suitable solution.
Once we have a complete understanding of the situation, we will review your request and work towards a resolution that aligns with our commitment to excellent patient care.
Please feel free to contact our billing department at [ ************] or email us at ******************** with any pertinent information or questions you may have.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.
Sincerely,Jefferson Dental
Customer response
03/08/2024
I have reviewed the business response and accept this resolution. I was billed at full price originally $4100, I have been making payments for 3 years and no balance decrease. I do need the balance adjusted to reduce to less than half of that from my payments as I paid it. Also need my follow up to remove the attachments, included in what I already paid to make this fair, as well as retainer so the thousands of dollars isnt going down the drain. Not a single person has followed up ********** for my orthodontist treatments, and I have no RETAINER. Was not asked if I am happy with my teeth either. Also still are not straight because I do have an over bite.
Initial Complaint
01/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was diagnosed for a crown. Paid $ for it in full. Over the next weeks, i would call to report pain. No one returns call. I walked in 2 different times and the would grind on the temporary crown. Still in pain.Permanent Crown took 4 weeks to arrive. I go in and I tell them I'm in pain...they determine I need a root canal..they want more money. I call and call and cannot get through to discuss. That office will not eliminate the cost. They mis diagnosed my situation. I paid for a procedure I didn't need...I was in pain for a month waiting on the crown. Now, they want more money for a second procedure on the same tooth. The first procedure took place about mid December 2023. I have tried for 9 days to tried and speak to a "******* Manager" that is not returning my calls. First procedure cost about 200 out of pocket. they want 200 more out of pocket for the second procedure.I want the tooth fixed without more out of pocket. I should have never been put through the first procedure and a month of pain..When I first went here, I had no pain but I left with a month's worth of it and I walked in there twice about the pain, because they won't return phone calls, and they said my temporary crown must be high, grind on it.....Business response
02/03/2024
Dear ****,
Thank you for reaching out to us regarding your recent concern about billing. We understand the importance of addressing such matters promptly and appreciate you bringing it to our attention.
To better assist you and initiate the refund process, we kindly request more details about the specific charges or procedures you are inquiring about. Additionally, any supporting documentation or information you can provide will help us review your case more thoroughly.
You can submit the relevant details through ********************* Our billing department is committed to a prompt and accurate resolution.
If you have any questions or need further assistance during this process, feel free to contact our billing department directly at *************].
We are dedicated to ensuring our patients' satisfaction and appreciate your patience as we work towards resolving this matter.
Best regards,
Jefferson Dental!Initial Complaint
01/26/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On September 28, 2023 I visited Jefferson Dental with my daughter for a new patient appointment. My daughter and I both had: X-Rays, Teeth Cleaning, and Ortho Exam. I also had a periodontal cleaning and some other services. I was told the amount was going to be $1800 and I had insurance and that to proceed with the services I could setup a payment plan to receive the services that day. I signed an agreement and paid $74.44 to ********************* to start the payment plan. I went back in October to get a 3D impression of my mouth for ****** Retainers. I wanted to utilize their finance company ******* to finance my retainers and was told that it would only cover braces. After speaking with ******* they stated that I could finance my retainers the staff at Jefferson would just need to put it in the notes that it was for retainers and it would be approved.In January I returned to the office and was told that I needed to pay $300 for the retainers and that since I didn't get braces in their office that I would not be able to get retainers. I checked my insurance and noticed that I was not charged for the impression of my teeth for the retainers either.Today January 26, 2023 I have checked my insurance and realized that a claim was filed on 9/28/23 for $833 and $522 and that I am only responsible for $266. So, I am currently being charged for services that have already been paid for by MetLife. I would like the ********************* contract canceled and all money refunded and I would like my retainers as I should've had them back in November of 2023.Business response
02/03/2024
Dear *******,
Thank you for reaching out to us regarding your recent concern about billing. We understand the importance of addressing such matters promptly and appreciate you bringing it to our attention.
To better assist you and initiate the refund process, we kindly request more details about the specific charges or procedures you are inquiring about. Additionally, any supporting documentation or information you can provide will help us review your case more thoroughly.
You can submit the relevant details through ********************* Our billing department is committed to a prompt and accurate resolution.
If you have any questions or need further assistance during this process, feel free to contact our billing department directly at *************].
We are dedicated to ensuring our patients' satisfaction and appreciate your patience as we work towards resolving this matter.
Best regards,
Jefferson Dental!Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The entire process took about 7 hrs rotating between dentists/ Assistants in February of 2023. I did a cleaning, fillings and impressions for partial implant. Followup visit, I did the fitting of the partial it was a complete mess. The doctor who was there at the time agree with me that it wasn't properly done but told me to see if the original doctor can adjust it (there is no way I wanted that metal thing in my mouth)******** is a 45 minute drive and there is always traffic so rescheduling an appointment was not easy.. I called in, was kept on hold for over 10 minutes hung up and called back. Finally asked if they could use the original impressions since no form of adjusting would have made me want the already created partial. ******* said she would speak with the doctor 3/27 and she'd call back in 10 minutes to which I responded no worries take your time. Today is Wednesday and no one has called back. Not only did Jefferson dental not remove the horrible partial that they created, the proceeded to submit a claim for the item now I have to dispute it and also over charge me in the process. When I spoke to the *****, I explained several times that "I" needed a bill to submit for my FSA to when she responded that it was not submitted on their end because the job was not complete. My response was please remove the partial as I will not be proceeding with job and send me the email, something I have yet to recieve.I spoke with them again in Nov 2023 and scheduled an appointment for another option again the partial made was not good and opted for to be refunded, that was on the 1st of December. I was told it would take three weeks. Its been 6 weeks and no one has reached out to me. I again called Jefferson dental and was transferred to the billing department who informed me that the refund can be provided only by the ******** location. *** called and left messages for the manager but no one has called me back. Its been over a week now since my last messageBusiness response
01/31/2024
Dear *******,
Thank you for reaching out to us regarding your recent concern about billing. We understand the importance of addressing such matters promptly and appreciate you bringing it to our attention.
To better assist you and initiate the refund process, we kindly request more details about the specific charges or procedures you are inquiring about. Additionally, any supporting documentation or information you can provide will help us review your case more thoroughly.
You can submit the relevant details through ********************* Our billing department is committed to a prompt and accurate resolution.
If you have any questions or need further assistance during this process, feel free to contact our billing department directly at [ ************].
We are dedicated to ensuring our patients' satisfaction and appreciate your patience as we work towards resolving this matter.
Best regards,Jefferson Dental
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Contact Information
Customer Complaints Summary
217 total complaints in the last 3 years.
115 complaints closed in the last 12 months.