ComplaintsforProCollect, Inc.

• Initial Complaint

  08/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The basis for my dispute PRO COLLECT (Original Creditor: 09 ******* ** APARTMENTS FAIRFI), Date: March 01, 2016, Account#: XXXXXXXXXXX****, Amount: $973.00, ,Date: March 29, 2016, Account#: XXXXXXXXXXX****, Amount: $600.00, - was required to notify me prior to 03/01/2016,03/29/2016 or no later than 30 days after. PRO COLLECT (Original Creditor: 09 ******* ** APARTMENTS FAIRFI)failed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); "The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 03/01/2016, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),' 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/12) */ The consumer was sent to collections on 03/29/2016 from ******* ** Apartments for $973.00 and ***** Term Insurance Group for $600.00. The balance is for eviction, rent, late fee, write off, keys, utility bill, cleaning. The consumer was mailed a letter on 03/29/2016 notifying the consumer of the debts due. The consumer disputed the debts and procollect responded to the dispute as the balance in full is due for both accounts. Procollect mailed proof of debt to the consumers mailing address. If the consumer has proof she is not responsible for the debt she may email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill via credit card or debit card. Thank you for your time and patience in this matter.

• Initial Complaint

  08/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to reach this company for the past few months to settle a debt . I was told to reach out to Mr *** and I did immediately and he told me that the account number was incorrect. Once I confirmed the account number with another agent which was correct I reached back out to Mr. *** and have yet to received a response . I have called on numerous times to try and pay and was told that I would have to go through this same Mr . *** who will not email or response back . This is the worse debt collection company ever . I will be forwarding to an Attorney to take care of this matter .

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/05) */ The consumer was sent to collections on 08/04/2017 from ***** Point Apartments. The original balance due was $3,777.15. However the consumer was extended a special reduction. The new balance due is $999.00 for rent, late fee, utility bill, carpet cleaning, reletting fee, cleaning, insufficient notice. The consumer was mailed a letter on 08/08/2017 notifying the consumer of the debt due. The consumer mailed correspondence to procollect on 06/26/2020 requesting proof of debt and disputing the debt. Procollect mailed proof of debt and reported the dispute. If the consumer has proof she is not responsible for the debt she may email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill. Thank you for your time and patience in this matter.

• Initial Complaint

  08/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable nor do I owe this alleged debt that you are saying I owe. I'm confused about how you even have my information to contact me, I know that you can purchase alleged debts from other companies, but you must first have my permission to obtain any type of information on me. I never gave you any type of permissible purpose to obtain my information I have never done business with you nor can you produce a contract or written agreement between me and you that gives you permission to have this information. Pursuant to 15 USC 1681a(4) you are infringing upon my consumer right to privacy by having this information and are in violation of 15 USC 1681n for willful noncompliance. Lastly, I, the consumer am the only one who can validate this debt pursuant to 15 USC 1692a(5) and I do not owe this alleged debt I've never done business with you at all. I am a federally protected consumer under title 15 chapter 41 and my consumer rights are being violated.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/05) */ The consumer was sent to collections on 07/20/2018 from ****** at blackhawk apartments. The balance due is $5,100.00 for eviction fee, accelerated rent, reservation fee, and application fee. The consumer was mailed a letter on 07/20/2018 notifying the consumer of the debt due. The consumer disputed the debt through experian, transunioun and equifax. Procollect responded to the dispute. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof she/he is not responsible for the debt she/he may email ***************@procollect.com or fax XXX-XXX-XXXX As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill. Thank you for your time and patience in this matter.

• Initial Complaint

  08/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was living in an apartment complex around 2016 and had to move due to a protection order that was issued by the sheriffs department in Jackson, MS. I was told by my apartment manager it was okay and then I received a letter in 2018 informing me that I owed a debt. I tried settling with the company even though I was clear for the move due to my life being in danger. I don't understand why this company has such rude employees, managers and supervisors. They don't respond to you unless they are trying to collect money. They don't respond to pay to delete letter, validation letters or anything. Honestly they don't even respond to you trying to pay them. I just want to settle the debt and have it removed IMMEDIATELY.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/05) */ The consumer was sent to collections on 07/24/2018 from ******* Grove Apartments. The balance due is $962.60 for rent, holes in the wall, towel bar. The consumer was mailed a letter on 07/24/2018 notifying the consumer of the debt due. The consumer may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX showing she is not responsible for the debt. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill. Thank you for your time and patience in this matter.

• Initial Complaint

  07/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I spoke with a representative at Procollect by the name of Ms.E****** through chat July2021. I was offered a 66%settlement for deletion with a payment plan back in March for my outstanding debit. When contacting Ms. E****** she was very rude and refused to offer any settlement our resolution. She had a very rude and demeaning tone. I would like the settlement offer back in March to be offered again so I can clear this debit as soon as Possible. I also have screenshots of the chat communication. If settlement is reinstated would like proof emailed to me.

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/08/05) */ The consumer was sent to collections on 06/19/2017 from Trails at lake apartments and Sure Deposit. The balance due for Trails at lake apartments is for $3,341.69 and Sure Deposit balance is $1,000.00. The balances is for rent, late fee, utility bill, insufficient notice, reletting fee. A letter was mailed on 06/20/2017 notifying the consumer of the debt due. The settlement letter in question expired. There is no settlement offer at this time. As a solution the consumer may call the office at *********************** Ms. ***** to pay both balances in full. Within 24-48 hours of the payment posting Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter. Consumer Response /* (3000, 7, 2021/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like the original owners of the property information. Business Response /* (4000, 9, 2021/08/12) */ The consumer owes Sure Deposit for $1,000.00. The consumer purchased the sure deposit bond through the apartment complex Trails at lake houston apartments. The consumer may provide proof she is not responsible for the debt by emailing ****************************** or fax ************. The consumers dipsute was reported and proof of debt was mailed to the consumers mailing address. As a solution the consumer may call the office at *********************** Ms. ***** to pay the balance in full. Within 24-48 hours of the payment posting Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter. Consumer Response /* (4200, 11, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid the Trails of lake Houston balance of 3349 off in full on 8/10/21. Procollect has given me the run arounds on getting a paid in full letter. I won't be willing to discuss payment on this debit until my first letter is received. At this point I have no faith in Procollect business practices. The sure deposit is a debit I do want to resolve, but not until the company do right by solving the Trails of lake Houston debit.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company had by far been the absolute worst company to deal with. They say that they are collecting on behalf of ******** Apartments. I've never received a letter from this company but I noticed that it was on my credit. I called them to come up with a resolution just so that it can be removed from my credit report and they offered me a courtesy deletion if it was paid in full. During a pandemic they expect me to come up wit $2499? This company has been very unreasonable and unrealistic. They would not offer any settlement and said that it wasn't an option. Upon me speaking with the leasing manager from ******** apt, all of a sudden I could get a settlement. Now that I can pay it, they are saying that they no longer do courtesy deletes. I just dont think that a collection company who I never signed a contract with should allow a debt to stay on my credit. I am demanding a courtesy delete once I pay the settlement.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/03) */ The consumer was sent to collections on 01/10/2019 from ********* apartments and ************. The balance due for ********* apartments is $1,755.00 and for ************ it is $750.00. On January 11, 2019 a letter was mailed to the consumers mailing address notifying the consumer of the debts due. As a solution Procollect extended the consumer a settlement of $1,755.00 for the ********* apartments. She paid the balance via money gram. Procollect reported to the credit bureaus as paid in full. On the second account for ************ she owes the balance in full of $750.00. She refused to pay the bill. She may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill. Thank you for your time and patience in this matter.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ** RISE ON ****** APARTMENTS CA and I do not have a contract with PRO COLLECT plus they did not provide me with the original application like I asked. Account No: XXXXXXXXXXX**** Amount Disputed: $1,275.00 I demand this account to be deleted on my credit report.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/07/30) */ The consumer was sent to collections on 01/16/2019 from ************** Apartments. The consumer was mailed a letter on 01/18/2019 notifying the consumer of the debt due. The balance due is $1,274.95 for couch, cleaning, paint, keys, and garage gate. On 04/02/2021 the consumer mailed a cease and desist letter. On May 18,2021 the consumer requested proof of debt. Procollect updated the account. The consumers dispute was reported and proof of debt was mailed to the consumer. If the consumer has proof she is not responsible for the debt she may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office to pay the balance due of $1,274.95 by calling X-XXX-XXX-XXXX ext. *** Mrs. *****. Within 24-48 hours of the payment posting Procollect will furnish a paid in full letter via email or fax. Thank you for your time and patience in this matter.

• Initial Complaint

  07/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of claim is July 2021. Creditor I've never had any business with ********** Insurance Group for $1,357.50. I've had excellent credit since 2007, I pay my bills every month on time. Clearly this has to be some type of mistake. I would like to know where and when this come from. Please stop harassing for something that don't belongs to me. Is this some type of scam fraud to collect money from hard working citizens?

  Business response

  08/25/2021

  Business Response /* (1000, 6, 2021/08/03) */ The consumer was sent to collections from The ********* apartments on 01/22/2021. The consumer was mailed a letter on 01/22/2021 notifying the consumer of the debt due. The balance due is for termination fee and utility bill. The consumer mailed correspondence to Procollect showing she paid the balance in full to our client. Procollect updated the account as paid in full. The consumer was emailed a paid in full letter to email ***********@yahoo.com. Procollect notified the credit bureaus on August 1,2021 as paid in full. If the consumer has futher questions she may call the office at X-XXX-XXX-XXXX ext. *** Ms. *****. Thank you for your time and patience in this matter.

• Initial Complaint

  07/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The basis for my dispute ProCollect, Inc.,Ms. Lisa *****, Collection Manager,PROCOLLECT,INC ,XXXXXXXXXXXXXXX,$2,875 - was required to notify me prior to 07/21/2020, or no later than 30 days after. PROCOLLECT,INC failed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); "The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 07/21/2020, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),' 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. I will if the account is not taken back and removed from any and all credit bureau reports, I will turn this over to Gary N. FDCPA, TDCPA, and FCRA national Attorney to look over this complaint.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/07/22) */ The consumer was sent to collections on 07/21/2020 from ************ Apartments. The balance due is $2,875.00 for accelerated rent. The consumer was mailed a letter on 07/21/2020 notifying the consumer of the debt due. The consumer disputed the debt on 01/25/2021 through Transunioun. Procollect responded to the dispute. Procollect reported the dispute and mailed proof of debt to the consumers mailing address. On 06/11/2021 the consumer disputed the debt through experian and Procollect responded to the dispute. The consumer may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As as solution the consumer may call the office to pay the balance in full at X-XXX-XXX-XXXX ext. *** Ms. *****. Within 24-48 hours of the payment posting procollect will furnish a paid in full letter via email. Thank you for your time and patience in this matter. Consumer Response /* (3000, 7, 2021/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received all the docs and required FDCPA notices that Procollect" Company allege they sent with no proof , no one said they're to send certified mail, but courts have held that: A "strong presumption" of receipt applies when notice is sent by certified mail, because it creates actual evidence of delivery in the form of a receipt. ******* ******** v. Att'y Gen., 506 F.3d 274, 279 (3d Cir. 2007) (emphasis added). A "weaker presumption" arises where delivery is sent via regular mail, for which no receipt, or other proof of delivery, is generated. Also, I have no agreement or sign contract with Procollect under Texas contract law, but continue collection action which is a $1000 violation: 1. The Debt Collector must offer proof of the debt as owed by providing copies of the signed intrument from the original creditor. LeFevre, FTC informal staff opinion letter, May 17, 1993. See Ost v. Collection Bureau, Inc. 493 F. Supp. 701 (D.N.D. 1980); gRAZIANO V. HARRISON, 950 f.2D 107 3D cIR. 1991); Miller v. Payco General American Credits, Inc. 943 F.2d 482 (4th Cir 1991), et seq. 2. So, Procollect" violation of continuing collection activity and no proof that I was served with my "Mini-Mirandi" rights, neither shown to the BBB or me, I will go forward with my legal action, as well as turn this over to the proper governmental agencies and Gary Nitzkin Business Response /* (4000, 9, 2021/08/02) */ Proof of debt was mailed to the consumers mailing address **** River Rock Trail ****** ******** TX XXXXX. As of today no proof was returned. If the consumer has proof she/he is not responsible for the debt she may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office to pay the balance in full at X-XXX-XXX-XXXX ext. *** Ms. *****. Within 24-48 hours of the payment posting procollect will furnish a paid in full letter via email. Thank you for your time and patience in this matter.

• Initial Complaint

  07/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for the debt with ******** Park and i do not have a contract with Pro Collect plus they did not provide me with the original application like i asked

  Business response

  08/24/2021

  Business Response /* (1000, 5, 2021/07/20) */ The consumer was sent to collections on 11/06/2015 from **** on ************** W/ ******** apartments. The balance due was $10,694.05 and it was reduced to $2,369.05 for electricity bill, legal fee, eviction fee and late fee. The consumer was mailed a letter on 11/09/2015 notifying the consumer of the debt due. Procollect disputed the debt through Transunioun and Procollect responded to the dispute. Procollect reported the consumers dispute and proof will be mailed to the consumers mailing address. If the consumer has proof she is not responsible for the debt she may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill via phone. Thank you for your time and patience in this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩