ComplaintsforProCollect, Inc.

• Initial Complaint

  08/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was living in an apartment complex around 2016 and had to move due to a protection order that was issued by the sheriffs department in Jackson, MS. I was told by my apartment manager it was okay and then I received a letter in 2018 informing me that I owed a debt. I tried settling with the company even though I was clear for the move due to my life being in danger. I don't understand why this company has such rude employees, managers and supervisors. They don't respond to you unless they are trying to collect money. They don't respond to pay to delete letter, validation letters or anything. Honestly they don't even respond to you trying to pay them. I just want to settle the debt and have it removed IMMEDIATELY.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/05) */ The consumer was sent to collections on 07/24/2018 from ******* Grove Apartments. The balance due is $962.60 for rent, holes in the wall, towel bar. The consumer was mailed a letter on 07/24/2018 notifying the consumer of the debt due. The consumer may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX showing she is not responsible for the debt. The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill. Thank you for your time and patience in this matter.

• Initial Complaint

  07/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I spoke with a representative at Procollect by the name of Ms.E****** through chat July2021. I was offered a 66%settlement for deletion with a payment plan back in March for my outstanding debit. When contacting Ms. E****** she was very rude and refused to offer any settlement our resolution. She had a very rude and demeaning tone. I would like the settlement offer back in March to be offered again so I can clear this debit as soon as Possible. I also have screenshots of the chat communication. If settlement is reinstated would like proof emailed to me.

  Business response

  10/29/2021

  Business Response /* (1000, 5, 2021/08/05) */ The consumer was sent to collections on 06/19/2017 from Trails at lake apartments and Sure Deposit. The balance due for Trails at lake apartments is for $3,341.69 and Sure Deposit balance is $1,000.00. The balances is for rent, late fee, utility bill, insufficient notice, reletting fee. A letter was mailed on 06/20/2017 notifying the consumer of the debt due. The settlement letter in question expired. There is no settlement offer at this time. As a solution the consumer may call the office at *********************** Ms. ***** to pay both balances in full. Within 24-48 hours of the payment posting Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter. Consumer Response /* (3000, 7, 2021/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like the original owners of the property information. Business Response /* (4000, 9, 2021/08/12) */ The consumer owes Sure Deposit for $1,000.00. The consumer purchased the sure deposit bond through the apartment complex Trails at lake houston apartments. The consumer may provide proof she is not responsible for the debt by emailing ****************************** or fax ************. The consumers dipsute was reported and proof of debt was mailed to the consumers mailing address. As a solution the consumer may call the office at *********************** Ms. ***** to pay the balance in full. Within 24-48 hours of the payment posting Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter. Consumer Response /* (4200, 11, 2021/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid the Trails of lake Houston balance of 3349 off in full on 8/10/21. Procollect has given me the run arounds on getting a paid in full letter. I won't be willing to discuss payment on this debit until my first letter is received. At this point I have no faith in Procollect business practices. The sure deposit is a debit I do want to resolve, but not until the company do right by solving the Trails of lake Houston debit.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company had by far been the absolute worst company to deal with. They say that they are collecting on behalf of ******** Apartments. I've never received a letter from this company but I noticed that it was on my credit. I called them to come up with a resolution just so that it can be removed from my credit report and they offered me a courtesy deletion if it was paid in full. During a pandemic they expect me to come up wit $2499? This company has been very unreasonable and unrealistic. They would not offer any settlement and said that it wasn't an option. Upon me speaking with the leasing manager from ******** apt, all of a sudden I could get a settlement. Now that I can pay it, they are saying that they no longer do courtesy deletes. I just dont think that a collection company who I never signed a contract with should allow a debt to stay on my credit. I am demanding a courtesy delete once I pay the settlement.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/03) */ The consumer was sent to collections on 01/10/2019 from ********* apartments and ************. The balance due for ********* apartments is $1,755.00 and for ************ it is $750.00. On January 11, 2019 a letter was mailed to the consumers mailing address notifying the consumer of the debts due. As a solution Procollect extended the consumer a settlement of $1,755.00 for the ********* apartments. She paid the balance via money gram. Procollect reported to the credit bureaus as paid in full. On the second account for ************ she owes the balance in full of $750.00. She refused to pay the bill. She may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill. Thank you for your time and patience in this matter.

• Initial Complaint

  07/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ** RISE ON ****** APARTMENTS CA and I do not have a contract with PRO COLLECT plus they did not provide me with the original application like I asked. Account No: XXXXXXXXXXX**** Amount Disputed: $1,275.00 I demand this account to be deleted on my credit report.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/07/30) */ The consumer was sent to collections on 01/16/2019 from ************** Apartments. The consumer was mailed a letter on 01/18/2019 notifying the consumer of the debt due. The balance due is $1,274.95 for couch, cleaning, paint, keys, and garage gate. On 04/02/2021 the consumer mailed a cease and desist letter. On May 18,2021 the consumer requested proof of debt. Procollect updated the account. The consumers dispute was reported and proof of debt was mailed to the consumer. If the consumer has proof she is not responsible for the debt she may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office to pay the balance due of $1,274.95 by calling X-XXX-XXX-XXXX ext. *** Mrs. *****. Within 24-48 hours of the payment posting Procollect will furnish a paid in full letter via email or fax. Thank you for your time and patience in this matter.

• Initial Complaint

  07/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of claim is July 2021. Creditor I've never had any business with ********** Insurance Group for $1,357.50. I've had excellent credit since 2007, I pay my bills every month on time. Clearly this has to be some type of mistake. I would like to know where and when this come from. Please stop harassing for something that don't belongs to me. Is this some type of scam fraud to collect money from hard working citizens?

  Business response

  08/25/2021

  Business Response /* (1000, 6, 2021/08/03) */ The consumer was sent to collections from The ********* apartments on 01/22/2021. The consumer was mailed a letter on 01/22/2021 notifying the consumer of the debt due. The balance due is for termination fee and utility bill. The consumer mailed correspondence to Procollect showing she paid the balance in full to our client. Procollect updated the account as paid in full. The consumer was emailed a paid in full letter to email ***********@yahoo.com. Procollect notified the credit bureaus on August 1,2021 as paid in full. If the consumer has futher questions she may call the office at X-XXX-XXX-XXXX ext. *** Ms. *****. Thank you for your time and patience in this matter.

• Initial Complaint

  07/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The basis for my dispute ProCollect, Inc.,Ms. Lisa *****, Collection Manager,PROCOLLECT,INC ,XXXXXXXXXXXXXXX,$2,875 - was required to notify me prior to 07/21/2020, or no later than 30 days after. PROCOLLECT,INC failed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); "The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 07/21/2020, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),' 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. I will if the account is not taken back and removed from any and all credit bureau reports, I will turn this over to Gary N. FDCPA, TDCPA, and FCRA national Attorney to look over this complaint.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/07/22) */ The consumer was sent to collections on 07/21/2020 from ************ Apartments. The balance due is $2,875.00 for accelerated rent. The consumer was mailed a letter on 07/21/2020 notifying the consumer of the debt due. The consumer disputed the debt on 01/25/2021 through Transunioun. Procollect responded to the dispute. Procollect reported the dispute and mailed proof of debt to the consumers mailing address. On 06/11/2021 the consumer disputed the debt through experian and Procollect responded to the dispute. The consumer may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As as solution the consumer may call the office to pay the balance in full at X-XXX-XXX-XXXX ext. *** Ms. *****. Within 24-48 hours of the payment posting procollect will furnish a paid in full letter via email. Thank you for your time and patience in this matter. Consumer Response /* (3000, 7, 2021/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received all the docs and required FDCPA notices that Procollect" Company allege they sent with no proof , no one said they're to send certified mail, but courts have held that: A "strong presumption" of receipt applies when notice is sent by certified mail, because it creates actual evidence of delivery in the form of a receipt. ******* ******** v. Att'y Gen., 506 F.3d 274, 279 (3d Cir. 2007) (emphasis added). A "weaker presumption" arises where delivery is sent via regular mail, for which no receipt, or other proof of delivery, is generated. Also, I have no agreement or sign contract with Procollect under Texas contract law, but continue collection action which is a $1000 violation: 1. The Debt Collector must offer proof of the debt as owed by providing copies of the signed intrument from the original creditor. LeFevre, FTC informal staff opinion letter, May 17, 1993. See Ost v. Collection Bureau, Inc. 493 F. Supp. 701 (D.N.D. 1980); gRAZIANO V. HARRISON, 950 f.2D 107 3D cIR. 1991); Miller v. Payco General American Credits, Inc. 943 F.2d 482 (4th Cir 1991), et seq. 2. So, Procollect" violation of continuing collection activity and no proof that I was served with my "Mini-Mirandi" rights, neither shown to the BBB or me, I will go forward with my legal action, as well as turn this over to the proper governmental agencies and Gary Nitzkin Business Response /* (4000, 9, 2021/08/02) */ Proof of debt was mailed to the consumers mailing address **** River Rock Trail ****** ******** TX XXXXX. As of today no proof was returned. If the consumer has proof she/he is not responsible for the debt she may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office to pay the balance in full at X-XXX-XXX-XXXX ext. *** Ms. *****. Within 24-48 hours of the payment posting procollect will furnish a paid in full letter via email. Thank you for your time and patience in this matter.

• Initial Complaint

  07/19/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for the debt with ******** Park and i do not have a contract with Pro Collect plus they did not provide me with the original application like i asked

  Business response

  08/24/2021

  Business Response /* (1000, 5, 2021/07/20) */ The consumer was sent to collections on 11/06/2015 from **** on ************** W/ ******** apartments. The balance due was $10,694.05 and it was reduced to $2,369.05 for electricity bill, legal fee, eviction fee and late fee. The consumer was mailed a letter on 11/09/2015 notifying the consumer of the debt due. Procollect disputed the debt through Transunioun and Procollect responded to the dispute. Procollect reported the consumers dispute and proof will be mailed to the consumers mailing address. If the consumer has proof she is not responsible for the debt she may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the bill via phone. Thank you for your time and patience in this matter.

• Initial Complaint

  07/16/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  If I could give them no stars I would, This company is the worst they will not negotiate with you they want the full balance they are rude as heck! People are trying to fix their credit and they will not work with you are even attempt too they want the full balance up front, that's not happening none has money laying around like that if that's the case we wouldn't be in collections, they need to be shut down and the BBB isn't doing anything about it.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/07/20) */ The consumer was sent to collections on 08/15/2019 from View at Lake Highlands apartments. The consumer was mailed a letter on 08/16/2019 notifying the consumer of the debt due. The balance due is $4,043.74 for rent, late fee, reletting fee, and utility bill. On 11/8/2019 the consumer disputed the debt through Transunioun. Procollect responded to the dispute as valid and due. On 01/28/2020 the consumer was extended a payment plan. She refused payment.On July 17,2021 the consumer called the office and refused payment. Procollect reached out to the consumer on 07/20/2021 and she used vulgar language and refused to pay the bill. As a solution the consumer may call the office at X-XXX-XXX-XXXX ext. *** Ms. ***** to pay the balance in full via phone. Within 24-48 hours Procollect will furnish a paid in full letter. Thank you for your time and patience in this matter. Consumer Response /* (3000, 7, 2021/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from pro collect and when Miss ***** called me with the nasty attitude talking over me raising her voice being rude not letting me explain that I never received a settlement letter at that point she yelled at me that I knew I had this bill and I should have paid it very unprofessional and yes it ****** me off and I went off on her because they're not trying to help people clear their credit the reason why my bill was unpaid was because I had a sister in the hospital who has passed *** now that my head is clear and I'm trying to clear my credit I lost my job and everything behind this and my apartment it's not like I don't want to pay it I'm just trying to get a decent settlement for I can pay it go ahead and pay it but they won't even give you the opportunity to pay it I reached out to them they didn't reach out to me until I caught them then they told me that they would give me a call on Monday again I don't have $4,000 just laying around and I don't appreciate the way they just put your business out there like that about your balance and who you owe that's unprofessional and I will be contacting my lawyer todayI'm very upset about this situation and about the way that they're handling it this company needs to be shut down but one thing for sure pro collect you will be hearing from my lawyer who is way cheaper than this balance that you all say that I owe you guys are ripping people off and not giving them a chance to clear their credit because you want to meet a quota all you guys are concerned about is a paycheck not people's well-being things happen in life that put people in these situations and as soon as your company realize that better off you guys will be and won't have so many bad reviews Business Response /* (4000, 9, 2021/07/22) */ The consumers dispute was reported and proof of debt was mailed to the consumers mailing address. If the consumer has proof she is not responsible for the debt she may provide proof via email ***************@procollect.com or fax XXX-XXX-XXXX. AS a solution the consumer may call the office to pay the balance in full at X-XXX-XXX-XXXX ******* Ms. *****. Procollect will extend a courtesy deletion. within 24-48 hours Procollect will furnish a deletion letter.Thank you for your time and patience in this matter. Consumer Response /* (4200, 11, 2021/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) My question is this how did you mail me a settlement letter to the address with the complaint was filed, come on let's be realistic here I wasn't even living there anymore but you sent the letter to address that I wasn't living at that's not very smart and then what I reached out to you all about the situation immediately I was told that there was no settlement or I could not get on a payment plan I called about a payment plan and you all denied me of a payment plan again still you're still refusing to put me on a payment plan or do a settlement we can go all day come in and back and forth but it's not doing me nor anyone else that has filed a complaint against you all the 289 complaints that you all have against your company pro collect everyone is not lying on this company something needs to be done again we can go back and forth everyday I have time for it I also have time to bring down a company like pro collect because this is not fair to people who are attempting to fix their credit to be constantly denied of that because all you guys are worried about is a paycheck again and not the well-being of a person. Again I'm going to say this this company needs to be closed down and someone that's fair needs to take over this company for people can correct their credit and correct their mistake not someone to keep on trying to hold them down just to get a paycheck

• Initial Complaint

  07/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The creditor pro collect is stating I owe them money for an apartment complex that took me to court for rent dues. I expressed to Pro collect that this was due to hurricane Harvey and it was dismissed in court. I provided them with the documentation showing this is accurate and they still refused to settle or even look into it. They were very rude and speaking to me in a loud tone of voice. They were not trying to hear anything I had to say. I have been trying to request for them to remove it off my credit. But they won't.

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/07/21) */ The consumer was sent to collections on 05/18/2018 from ******** Apartments. The balance due is $3,318.11 for rent, late fees, reletting fee, damages, cleaning, and eviction fee. The consumer was mailed a letter on 05/18/2018 notifying the consumer of the debt due. The consumers dispute was reported and proof of debt was mailed. The consumer may provide proof she is not responsible for the debt via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office and pay the bill at X-XXX-XXX-XXXX ext. *** Ms. *****. Thank your for your time and patience in this matter. Consumer Response /* (3000, 7, 2021/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The case was dismissed in court and I provided proof that it was dismissed. I had to move after hurricane Harvey. Plus I was in the hospital for months. The judge dismissed the case. Business Response /* (4000, 9, 2021/07/23) */ The consumers judgement was dismissed through the courts. When the consumer gets sent to a third party collection agency the consumer is billed for the violations of the contract. The consumers balance due is $3,318.11 for rent, late fee, reletting fee, damages, cleaning, and eviction fee. The consumers dispute was reported and proof of debt was mailed. The consumer may provide proof she is not responsible for the debt via email ***************@procollect.com or fax XXX-XXX-XXXX. As a solution the consumer may call the office and pay the bill at X-XXX-XXX-XXXX ext. *** Ms. *****. Within 24-48 hours Procollect will furnish a paid in full letter via email or fax. Thank your for your time and patience in this matter.

• Initial Complaint

  07/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son in law and 2 grandchildren rented an apartment at ******* exchange. I never lived there. Rent was never paid late. They moved back to Wilmington before lease was up so apartment was empty, but he continued to pay rent in full each and every month until end of lease it never being late. The kids spilled Kool-Aid on the carpet in the hallway. He said he offered to pay a carpet installer to replace the area which was 1-2 ft. square. Office stated ENTIRE one piece would have to be entirely replaced (which was Livingroom/diningroom/hallway) I just yesterday, July 5, 2021, received an email from Credit Karma saying a collection was added to my account. I have an 800+ credit score and am in the middle of a refinance on my home. I saw it was from a ProCollect. I immediately Googled and found a phone number and called. It was already paid in full and would like it to be removed from my credit. Thank You I have never heard from ******* Exchange or ProCollect before about any of this.

  Business response

  08/24/2021

  Business Response /* (1000, 5, 2021/07/09) */ The consumer was sent to collections on 05/27/2021 from ******* Exchange Apartments. The balance due was utility bill, walls, carpet. Te consumer was mailed a letter on 05/27/2021 notifying the consumer of the debt due. The consumer called the office on 05/28/2021 and refused to pay the bill. On June 8,2021 the consumer went online and paid the balance in full. As a solution Procollect will extend a courtesy deletion. Procollect will furnish a deletion letter via email. Procollect will notify the credit bureaus to delete the account. The consumer must allow 30-90 days from August 1st for the account to be deleted. If the consumer has further questions she may call the office at 1-800-732-3799 ext. *** Ms. *****. Thank you for your time and patience in this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩