Business ProfileforHorchow Mail Order, Inc.

We ordered several pieces of furniture from the Horchow website on 8/2/23 - order #WH00000627151 - I ordered 6 side dining chairs (3 sets of two chairs), 2 "head of table" dining chairs, and 1 side chair for our living room - total of this order was $16,892.63. In the interim, I received my dining table, and realized that I would only need FOUR side chairs, rather than six. I called Horchow customer service, and was assured that I could cancel the order for one pair of the remaining side chairs, but it would in no way affect the rest of my existing order. However, when I got the "change to order" email, I noticed that they had cancelled both sets of side dining chairs. I called customer service again, and explained what had happened, and we decided that I would just do a new order for the two side chairs that had "accidentally" been deleted from my order. So I placed order #******** for another pair of chairs (total $2846.20, including tax and shipping) and, per the confirmation email, was given an "expected to arrive" date of 11/8/23. I then received an email on 9/20/23, changing the "expected to arrive" date to 11/1/23. I then received an email on 10/12/23, telling me that order #******** had shipped. However, when it was delivered, I only received one chair (not the **** I had ordered). So, on 12/1/23, I was forced to place ANOTHER order (#******** ) for the remaining chair. Then, on 1/5/24, I received an email that my chair had shipped. Since then, despite NUMEROUS phone calls to Horchow, I have been unable to find out where my chair is (it's currently March 19th). Their customer service keeps telling me that they are sending a message to the "transportation department," and it will take 48 hours for a response, but I never get a response. Every time I call, it's the same thing. I have called AT LEAST 10 times, and still nothing. This is completely ridiculous, and I want my chair (THAT I PAID FOR IN DECEMBER)!!