Complaints

This profile includes complaints for All My Sons Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All My Sons Moving & Storage

  2400 Old Mill Rd Carrollton, TX 75007-5900

  
• 

  All My Sons Moving & Storage

  2216 Airway Ave Fort Collins, CO 80524-2714

  
• 

  All My Sons Moving & Storage of Rhode Island, LLC

  7 Adam Rd Stoneham, MA 02180

  
• 

  All My Sons Moving & Storage of Hilton Head

  102 Bluffton Rd Highway 46 Bluffton, SC 29910-6212

  
• 

  All My Sons - Atlanta

  2960 Olympic Industrial Dr SE Ste 210 Sandy Springs, GA 30339-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided a contract at an hourly rate I accepted. Called another day to inquire about splitting the move upon which the telephone operator canceled my move entirely, that I requested he not do. I called back and received a higher hourly rated quote which I accepted. Before I was able to receive my items they made me pay an inaccurate amount for a much higher flat rated contract. I called the office to complain and was told information I provided for the hourly rate was seemingly added to a binding agreement instead of an hourly job which is different figure. They also brought 3 men when I expected 2 and was told that was for help I wouldnt have to pay for but the binding contract I had to sign under duress showed 3 men. They also added additonal fees for supplies, time (while I waited for a resolution), and gas. This final payment was inaccurate. Items were also damaged but I was told to sign anyway. When I refused the mover took a picture of 1 item and said it was cheap and ineligible for refund. There was another item that was damaged when 2 of the movers dropped one drawer on concrete. My 73y.o. mother saw this and they told her they weren't responsible. I realized today, less than 24hrs later 24MAR23, the mover kept a piece of the wood required to fix the bottom drawer. The movers also laid clothing on top of this dresser hiding several scratches and chips. The mover manipulated the drawer so it would appear undamaged. I should be compensated for the damages to both dressers and inaccurate final payment.

  Customer Answer

  Date: 03/29/2023

  Please also understand,  the movers always had all three addresses. I provided all information to the company. The only change was the dates. When the drivers arrived, they told me the next stops. 

  

  Business Response

  Date: 04/07/2023

  
  Thank you for taking the time to share your experience,******. We are investigating your complaint. Our Resolution Specialist will contact you in the next 5 business days. Thank you for your patience, ******

  Customer Answer

  Date: 04/14/2023

  I am rejecting this response because:   business responded requesting a week to gather information and reply.  No other action was taken. 

  

  Business Response

  Date: 04/24/2023

  Thank you for the opportunity to address your concerns. Our sincere apologies for the negative experience. This is never the commitment we make. Per our review of your file, it was found that all charges were appropriately taken. You were charged a two man rate of $164.00/hr, one additional hour for travel time, packing materials used, and a flat rate of $134.00 for fuel. Per our system records, you were charged for nine ours of labor. Please see attached invoice of your move. A third mover was placed of your job, at no additional cost, to help move a Golds Home Gym. We are so sorry to see that damages occurred during your move with us. We do have a claims process and will be more than willing to assist you through that process. A claim form will be sent to the email address we have on file. Please do not hesitate to reach out with any questions. Contact information will be found of the claim form. Once your claim information has been submitted, we will proceed accordingly. Moreover, our apologies for the negative experience. Thank you for your time, ******.

  Customer Answer

  Date: 04/27/2023

  I am rejecting this response because:   To Whom It May ************* have attached a signed copy of 3 pdf pages provided. To note, I'm only claiming for damages to the Chest of Drawers and Dresser. There were other damages noticed after the initial claim. The Chest of Drawers picture was the initial picture from the day. I have since had to unwrap it, upon which it completely fell apart. The Dresser is still in the same condition.  They did not wrap it which is why I think there are so many scratches. They also dropped it which is when the bottom drawer cracked. There was also a bottom wood piece that the main driver had in his hand and showed me that came off which would help balance it. That piece is now missing and I'm unclear why the driver would take it because to fix besides sanding, I have to get the same dimensions of wood to fit the underside.
       The years of age are also listed. Unfortunately, I do not know the age of the Dresser as it is a family heirloom handed down to me. I had never used it and there were no scratches or broken pieces when they had it in the truck which is why now that underside broken piece was taken by the driver. The Chest of Drawers was also a gift. There are no receipts I can provide.
      It is also important to state, I was charged for packing materials that they didn't entirely use. They wrapped the Chest of Drawers in the picture and another Dresser which was not damaged. Nothing else was wrapped at all. Also they would not take the weight machine upstairs like I requested. It is sitting in my garage with stabilizing pieces missing (unable to claim unless it can be amended).
       Lastly, the time of move isn't correct.  9hrs is accounted with the time of delay while they were not unloading items. There was 1.5hrs while the office had to check on the three contracts and call back. Two were provided to me and one was provided to the driver with the highest price that I was told I had to pay while my items were held hostage on the truck. During the last conversation I was told they would not charge the flat rate but then added additional time to the hourly rate and other charges including gas, and packing supplies which was not previously stated anywhere.  I never had a breakdown of charges or receipt from them but was verbally told they were adding $200 for gas.  I never complained or mentioned the additional 1.5hrs it took for them to get to the destinations while I sat. We would leave at the same time and they would arrive over 30mins later. I forgave that time. I must finally say, I provided food to these men and treated them with kindness unknowingly before I realized the written contract was changed unbeknownst to me. 

  

  Business Response

  Date: 05/31/2023

  Thank you for this information. Your claim information has been received and processed. A settlement agreement has been sent to you via DocuSign. Please review and do not hesitate to reach out with any questions. Again, we do most sincerely apologize for the negative experience. 

  Customer Answer

  Date: 06/01/2023

  I am rejecting this response because:   the settlement request is minimal with cost to now repair 1 dresser and replace another. This also doesn't account for other items in complaint with regard to overcharges in time.  I do believe we can come to a resolution however.

  Customer Answer

  Date: 07/31/2023

  Today I received news that my complaint was closed and the company made a good faith effort to settle. The company initally stated the bill was fair. Once I replied with more information, they sent one offer that was less than either of the 2 issues within the complaint which excludes the deduction after acceptance. If they had even offered $500, I would've taken that loss with acceptance. I am not satisfied of either efforts.

  

  Business Response

  Date: 08/08/2023

  Thank you for bringing this to our attention, ******. Per our review of your file, we found that a settlement offer was made per contractual liability to address all issues pertaining to your move. Forgive us, but the offer amount of $375.00 will remain as full and final. We apologize for the inconvenience, *****. 

  Customer Answer

  Date: 08/09/2023

  I am rejecting this response because:   I did not receive an offer of $375. If I had, i would've accepted it. I just tried to get the copies of what they sent to my personal email but it has expired. They were sending me those through Docusign.  If I receive something legitimate through BBB from them for $375 I would accept that as damages. However,  I'm unsure if that will be reopened. 

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The way your quote reads, $179 is the hourly rate for the travel and the 3 movers. It does not read as separate charges. So the $179 for the travel fee was totally unexpected and was not explained. As an English teacher I can say your quote is worded poorly.I asked for 3 movers because there was a bunch of stairs involved in the pick up location. There are no stairs at the drop off location. It took 2 hours to load the truck and under an hour to unload it. The last 45 minutes or so was the movers laughing and joking and playing around outside while pretending to clean the truck out. I was charged for a 4 hour move, although the quote says it will be pro rated.The movers stated that the move started at 815. I got a call at 757 am that they were on their way. They pulled up at 820. They did not knock on my door until 830am. They moved so slowly, I had to stop them from loading the truck. So after they left, I had to go get a u haul and move the rest of the stuff they did not have time to get.$143 in gas. The move was less than 10 miles total so $143 in gas may have been because your drivers left the truck running for the full 4hours of the move. That was bad for the environment and seems like it was done to run up the fuel charges.$50 for bubble wrap. I bought everything I would need for the move including bubble wrap and tape. The mover was in another room when he started bubble wrapping the tv, when I heard him say bubble wrap I went to the room and he had already started to wrap the tv. I asked if I was paying $50 for the bubble wrap, his response was "probably". I asked him to stop then because I had wrap, and I was told that it was too late. I am expected to pay $50 for bubble wrap and literally the only thing they wrapped was a tv that wasn't worth the $50 that the wrap cost me. I talked to the manager about this he said, I should have said something. I did and was still charged. I feel my move price was intentionally inflated.

  

  Business Response

  Date: 03/30/2023

  Thank you for taking the time to share your experience, *************Our aim is to always deliver an exceptional experience. Please accept our sincere apology for not meeting that expectation. After reviewing your file, it was found that your bank has filed a chargeback on your behalf. Unfortunately,we must wait until a resolution is reached with your bank before we can proceed to address the same complaint. We will comply with the process. We apologize for any inconvenience this may have caused, ************* 

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and fiance contracted All My Sons Moving to move us from ***** to ********* and were given a quote of ****** by *********************. We secured the move date of -24-23 with ****** deposit. In between that time we decided to move only 2 miles away to another building in *****. We packed 4 cars with personal items, packed our bathrooms and removed all items from cabinets and drawers in the kitchen to save time and money. We were expecting to pay approximately ****** AT the point of sale/move and were charged ******* for a total of *******. We were quoted ****** per hr labor by ********************* on 1st contact with supplies included. This call was witnessed and notes taken by my daughter. 2nd contact by ***************************** we were told ****** per hour. When my final questioned ********************** he denied speaking with me at all stating he had been out of the office for two weeks. At which time my fiance handed me the phone and he had to admit that he did speak with me. Truck driver on day of move said ****** per hour. We were told by ********************* that all supplies were included in the quote and our clothing would be moved. They refused to move our clothes. We supplied crew with food and water. Subsequently on another day after being told ********************** was not working that day my fiance contacted them via website and asked for a quote of an exact same spec move, same address, size of apartment, items etc. She was given a quote of ****** at ****** hr. by ******** and was later texted by ********************** on his purported "day off" We would have expected to pay a little more even a few hundred by not over 60% of original quote to the tune of ****** in excess. The driverr nor the movers kept track of supplies used and made a guesstimation when preparing our receipt that we were never given. We finally received two conflicting receipts yesterday 3-21-23 after 3 attempts with the corporate office. We are seeking this amount off ****** (even though it is really ******) debited back.

  

  Business Response

  Date: 03/28/2023

  
  Thank you for taking the time to share your experience, ***************Our most sincere apologies for falling short of exceeding your expectations.This is never the commitment we make.  After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how AMS charges for services rendered. However, it was found that you offered $150.00 discount, but you declined that offer. We apologize for any inconvenience this may have caused, *************** 

  Customer Answer

  Date: 03/28/2023

  I am rejecting this response because: 

  ********************* quotes ****** with supplies included at ****** hr. Day of move we were quoted ****** hr and charged for supplies.  ****** is ****** less than what we are due and seeking. A small claims file will be pursued. 

  

  Business Response

  Date: 04/20/2023

  Thank you for your feedback. Our corporate office will investigate matters and contact you directly. 

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was paid to assist moving furniture from one house to our next house on 3/14. It was learned following the move that an engagement ring, which was in the master bedroom in a nightstand, was stolen. The bag that it was in was left behind in the nightstand but the ring is gone. It was there minutes before the move and gone following the move. Company accepts zero responsibility. We paid $989 for this move & a $2,000 ring was stolen - a refund should be the minimum to make things right. Claim has been filed with insurance, PR & suit pending.

  Customer Answer

  Date: 03/22/2023

  I have two phone numbers & a name of the guys that moved us in if needed as well - more relevant for the business probably, as they will need to contact these three movers directly.
  
  *********************** was one of the movers on 3/14. I don't have the names of the other two.

  

  Business Response

  Date: 03/28/2023

  
  Thank you for taking the time to share your experience,*****. Unfortunately, we were unable to locate your file within our systems database. Please provide your customer ID (CID) reference number, or the phone number used to book your move. Upon locating your file, we will investigate further. 

  Customer Answer

  Date: 03/28/2023

  I am rejecting this response because:   
  

  The phone number used to book the move was: ***************** 

  I can provide two of the guys phone numbers & a name of one guy who moved our stuff. I'm sure the ring is long gone at this point but there needs to be an attempt to confront these guys / attempt to get the item back + there needs to be a refund, at a minimum. 
  

  Please let me know what else is needed for me. Thanks. 

  

  Business Response

  Date: 04/20/2023

  Thank you for your feedback. Our corporate office will investigate matters and contact you directly. 

  Customer Answer

  Date: 04/20/2023

  I am rejecting this response because:   
  

  pending direct response from the business

  Customer Answer

  Date: 05/26/2023

  Zero communication from the company at this point. Will continue following up until we are fully compensated. 

  

  Business Response

  Date: 06/02/2023

  Per our review of your file, you have retained an attorney. Unfortunately, we cannot comminute through this forum. Please have your legal representative contact our legal team. Thank you. 

  Customer Answer

  Date: 07/03/2023

  I have not retained an attorney at this time - the goal is to settle without it coming to that. Please re-open the complaint and have this addressed. 

  Customer Answer

  Date: 07/03/2023

  I expect to be fully compensated for the stolen jewelry and the embarrassment of a move that we paid $900+ for. Please contact me, ***********************, or ******************************* directly to resolve. Thanks. 
  

  Please note, I have not retained legal council at this time. Please re-open the case. It has not been settled. 

  

  Business Response

  Date: 07/11/2023

  Thank you for your feedback, *****. Our corporate office will investigate matters and contact you directly. 

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An All My Sons moving truck was blocking the roadway into an apartment complex and would not move. I went around and honked and they honked back but didn't move. When I went back to get a picture of the truck information, I hit the side of my car against the truck going around the 2nd time. I have spoken with All My Sons - they take no responsibility for the incident or the behavior of their drivers.

  

  Business Response

  Date: 03/28/2023

  We appreciate the constructive feedback, *****. We are saddened to hear about his incident. However, we are not responsible or liable for you hitting our truck with your car. We apologize for the inconvenience, this has caused,*********** 

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in shock. We moved on March 18 and experienced significant damage to several pieces of furniture, including a sectional couch, solid wood dresser, platform bed, antique rocking chair and office chair. The movers tried to scam us in labor charges, showcased extreme unprofessional behavior and even tried to bargain their tip. They threw our furniture around, did not properly wrap it and did not inform us of the significant and noticeable damages they caused. Not to mention I'm five months pregnant and did not deserve that type of behavior. They are sexist and scammers. This business needs to be shut down.They are only trying to offer us $274.

  

  Business Response

  Date: 03/28/2023

  Thank you for taking the time to share your experience, *************Weve set high standards for our teams and are so sorry to hear that they were not met during your move with us.  After reviewing your file, it was found that a settlement offer was made to address the damages, service issues, and all supplemental matters relating to your move experience. On 3/24/23. your offer was revised and signed into an agreement in the amount of $438.90. We have uploaded a copy of that agreement for your BBB records. Additional compensation cannot be granted. Moreover, the reported issues were addressed internally and immediately. We apologize for any inconvenience this may have caused,Lauren. 

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company twice and got a quote the first quote was in the seven hundred range And the second quote was in the five hundred range if I moved all the boxes and they only had to move the furniture. They only moved furniture and maybe 4 boxes and they. Charged me $991 you have to pay it or they won't move it out of the truck.

  

  Business Response

  Date: 03/28/2023

  Thank you for taking the time to share your experience, *****.  Our aim is to always deliver an exceptional experience.
  Please accept our sincere apology for not meeting that expectation.  After reviewing your file, it was found that
  all charges were accurately taken. Confirmation emails were sent to you explaining
  how AMS charges for services rendered, including how AMS bill in 15-minute increments after the 2-hour "minimum" move requirement. We also found that you were refunded
  $131.00 on 3/21/23 for time unused.  A refund
  cannot be justified. We apologize for the inconvenience this has caused, *****.
   

  Customer Answer

  Date: 04/05/2023

  I am rejecting this response because:  I was given a quote of $700 then when I called back and asked if I moved all the boxes would it be less, the woman in their office said $500.

  I moved boxes, and they charged me $991, minus $131 because they finished sooner than they thought.

  Charged $860.

  So NO not acceptable, Corey at the office in Savannah was rude, sarcastic, defensive, insisting no one gave me a quote. Also made a statement to attempt to intimidate me into accepting this situation that is unacceptable to me.

  All of this was thru Corey and Warren in Savannah.

  I will be pursuing this further if this is not resolved.

  Customer Answer

  Date: 04/17/2023

  THIS TRANSACTION OCCURED ON MARCH 20,2023.

  I AM NOT LOOKING FOR A FULL REFUND. BUT I WAS QUOTED $500, AND CHARGED( WITH THE REFUND OF $131), A TOTAL OF $860.

  A DIFFERENCE OF $360. I MOVED BOXES TWICE A DAY FOR 6 DAYS TO HAVE IT BE $500.

  SOME OFFER OF COMPENSATION/REFUND MUST BE MADE. 

  I EXPECT SOME SORT OF RESPONSE IN A MORE TIMELY MANNER.

   

  

  Business Response

  Date: 04/19/2023

  Thank you for the feedback, *****.   As we've indicated before, it was found that all charges were accurately taken. Confirmation emails were sent to you explaining how AMS charges for services rendered, including how AMS bill in 15-minute increments after the 2-hour "minimum" move requirement. We also found that you were refunded $131.00 on 3/21/23 for time unused.  A refund cannot be justified. We apologize for the inconvenience this has caused, *****.  

  Customer Answer

  Date: 04/19/2023

  I am rejecting this response because:  I was given a quote from the female at their office of $500 if I moved all the boxes, $700 if I didn't. 

  I made 12 trips moving boxes.

  I was charged $860 after the $131 refund for it taking less time.

  The difference being $360.

  Corey the manager was rude, unprofessional, sarcastic, and threatening to me on the phone.

  What a poorly run company.

  You all should be ashamed.

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $600 for theses movers. They damaged property. I contacted the business and submitted a claim for walls damaged. I ended up noticing after I filed the claim that they damaged and broke my sofa. I immediately contacted the claims department by email. They stated send those photos. I called the ** location asking for an additional blank claim form. Upon my request for that I was informed that I could not file a claim because a claim was settled. I am a renter and I shared this information with the landlord and she is not satisficed with the $150 amount for her walls being repaired. That means that I will have to pay out of pocket for the damage- not fair.My sofa is not useable so basically I am out of a sofa. This is unacceptable. I am uploading the wall damage. I can add the sofa damage

  

  Business Response

  Date: 03/23/2023

  Thank you for the opportunity to address your concerns, ****. Our aim is to always deliver an exceptional experience. Please accept our sincere apology for not meeting that expectation. After reviewing your claim file, it was found that you have accepted the settlement offer relating to the damages reported. Unfortunately, you can only file one claim per move. We have attached the signed settlement agreement for your records. Additional compensation cannot be granted. We apologize for any inconvenience this may have caused, ****.
  See Attachment/File: settlement offer *******.pdf

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/5/23, All My Sons Moving in Denton, Texas damaged multiple pieces of furniture. I was sent a link to complete and was to receive a claims form online within 24 hours. Once I did not receive the form I called and was finally emailed the form (see attached).
  During the move, the movers were careless when moving my items. They attempted to move an intact queen bed frame through an "L" shaped door. We had removed the drawers underneath so it would be easy for them to take apart. Instead, the forcefully tried to move the bed out of the room - damaged the wall and doorframe and broke the bed in multiple areas. I was told by the lead not to worry their insurance would take care of it. They also damaged several other pieces.
  Today when I called them to follow up, I was told they could give me $150 now. I said that was not acceptable and I was told I would receive a phone call by the end of next week since they process claims in the order they are received. This afternoon I received a settlement offer of $300 which does not even begin to cover the damages to my items. They explained it was based on weight - weight of what?? Also, why am I to add a dollar value to the claims form if that doesn't matter anyways?
  To me when they intentionally failed to remove the screws in the bed to safely move the bed out they should be held responsible. As a professional mover they knew that this is not a safe practice.
  I tried to call the office earlier today and spoke to the receptionist mainly due to the fact that no one was addressing my claim and I was being transferred from one person to another. I was told the manager would call me back in 10 mins. Its been hours and I have not heard from them.
  If they can not give me the money based on weight back then they should refund some of my moving fees due to their negligence. They should also educate and train their employees on how to safely move items.

  

  Business Response

  Date: 03/28/2023

  Our corporate office has reached a resolution with the customer. 

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted company to move me 12 minutes away . I paid them ****** for 2 hours and when they get to my drop off location they riipped me off. They stated they could not unload my furniture unless I give them my c card number to bill me for additional ****** dollars . They kept stalling trying to make the cost go up I had to ask them several times to take my things off that truck they were picking up blankets and boxes off the ground putting back in their truck trying to stall for time They lost my remotes to my tv's and firestick remotes They removed my handles off my brand new refrigerator and have not sent them to me told me weeks ago they had them in their truck and they would mail them. I do not recommend them they are a dishonest company and shady company.

  

  Business Response

  Date: 03/23/2023

  Thank you for taking the time to share your experience, *******. Our most sincere apologies for falling short of exceeding your expectations. This is never the commitment we make. After reviewing your file, it was found that you have filed a chargeback with your banking institution relating to your moving experience. At this time, we will comply with this process, accordingly. Once a resolution has been reached, we will be more than happy to revisit your complaint, if necessary. We apologize for any inconvenience this may have caused, *******.