Complaints

This profile includes complaints for All My Sons Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All My Sons Moving & Storage

  2400 Old Mill Rd Carrollton, TX 75007-5900

  
• 

  All My Sons Moving & Storage

  2216 Airway Ave Fort Collins, CO 80524-2714

  
• 

  All My Sons Moving, LLC

  1015 W Nursery Rd. Suite 100 Baltimore, MD 21290-0001

  
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  All My Sons Moving & Storage of Rhode Island, LLC

  7 Adam Rd Stoneham, MA 02180

  
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  All My Sons - Atlanta

  2960 Olympic Industrial Dr SE Ste 210 Sandy Springs, GA 30339-1909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired *********** to move us out of our apartment on June 28, 2025. When we agreed to pay $229 per hour for three movers, part of what made this worthwhile was their promise to pack our kitchen for free, including providing all necessary packing materials. Unfortunately, this promise was not fulfilled.Their team did not bring the packing materials, forcing us to urgently go out and purchase boxes and wrapping materials ourselves at additional cost and ********* a result, one of the three movers we paid for spent over three hours packing the kitchen instead of helping with the rest of the move which defeats the purpose of it being free. Effectively, we paid hundreds of dollars for a service that was supposed to be **************** the time of payment, when we raised this issue, your worker claimed we were saving money by not bringing materials. However, the document we signed listed the packing materials you were supposedly providing at a total value of $150 materials that were listed for free but never actually *********** addition, I was deeply concerned by the lack of professionalism observed during the move:Movers not having the right equipment and therefore cutting tape with their mouths, which is unprofessional.Slow pace when loading items, unnecessarily prolonging the move time and costs.Larger furniture was not properly wrapped or protected despite having moving blankets in the truck, putting our belongings at risk.

  

  Business Response

  Date: 07/21/2025

  We do sincerely apologize for the confusion and for falling short of exceeding your expectations. We've reached out to you directly to review the experience and work towards a resolution. Please reach out to us at ************. Moreover, please accept our apology. We look forward to connecting with you.

  Customer Answer

  Date: 07/22/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. *********** All my Sons charged me for materials not listed in the contract.2. They upselled me on the number of people needed for my move when it was not necessary. I had 3 movers when 2 would have been enough. I was charged more for three and they were slow. They did not break a sweat on a 90 plus degree day. 3. They broke two large furniture items. They broke a dresser and a bed frame. They damaged a TV. They are not responding to my complaints about this damage. 4. I have spent hours trying to set up a claim. They dont answer the phones in the first place until I have been on hold for an extended period. They promise to call back but do not. They have promised to address this claim 3 times and have not done so. No action has been taken and no claim has been filed because they do not respond. They have said they will call or email and they dont. My claim is still not been made or addressed. 5. Today, July 7th 2025 all phone numbers disconnected when I tried to call their customer service numbers. There doesnt appear to be any way to contact them by phone.

  

  Business Response

  Date: 07/18/2025

  We do apologize for the inconvenience! Unfortunately, we were not able to locate your file within our system database. Please provide your customer ID (CID) reference number, or the phone number associated with your move. Once your file is located, we will investigate further. Thank you!

  Customer Answer

  Date: 07/19/2025

  My customer number is 1541. Order ID number IS *************

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this company for a move on June *******. I was quoted a price of $530 before the move. One worker was on his phone and he was only able to use one hand. He was incredibly slow at moving stuff. My move was less than 30 miles away. It took them an hour and a half to drive there. These two things made the time longer which increased the price. I was charged $129 for packing and all they did was put a cloth over my glass table. I was told that I needed to pay not the $530 that I was told in the beginning but $1007 or my stuff would not be removed from the truck. I literally had no choice but to pay it. When I went through my belongings I found that I have things that are missing. This was the absolute worst experience Ive ever had with a moving company. They should be investigated for their actions.

  Customer Answer

  Date: 07/07/2025

  I have previously filed a complaint against this company. I wanted to add that Im a senior citizen and the fact that they gave me one price in the beginning and doubled it is appalling. I am also missing some items. To take advantage of anyone is disappointing but a senior citizen is disgusting. Something must be done to prevent this from happening again. Also they charged me for services not rendered.

  

  Business Response

  Date: 07/18/2025

  We do apologize for falling short of exceeding your expectations. A claim form will be emailed to you immediately with next steps regarding missing items and service issues. Please do not hesitate to reach out to our corporate ************* claims department. You may reach them at ************ or ****************************** Once your claim is submitted, next steps towards a resolution will begin.

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled move on 6/18/25. I was quoted $1485 - $1980 to move my 3bdrm house 11-miles away (about 5 - 6 hours). I was told that any additional wrapping/boxes would be an additional charge. After 6 hours, furniture delivered and the cost was $2600 before unpacking the delivery truck. at 5pm informed there was still about 1/4 load left at the original address and they would come back on day 2 to finish. I paid a $100 deposit to reserve my movers which would be credited. I never received that credit. I was charged over $400 in wrapping supplies and wardrobe boxes that were not needed. I supplied 3 rolls of wrapping that I paid for in advance that were not used. I was charged for wardrobe boxes they used to take smaller boxes and pack in larger boxes to reduce trips to the truck. When I asked the lead mover to use my supplies he told me not to worry it was included. I contacted ****** the office manager and they were going to refund me $256.10 towards materials but 17-days later, 4 voicemails left they have not refunded, nor will they return my calls. I also asked for a receipt to show where the $100 deposit went but they have not sent me anything. They are avoiding me. I believe I have at minimal $356.10 that should be returned. This move ended up costing me $3K when it should have been about $1980. They spent nearly 3 hours of my time wrapping couches, ottomans, dressers that didn't need wrapping. This should not be allowed.

  Customer Answer

  Date: 07/15/2025

  The corporate office for All My Son's Moving has reached out and we have reached a settlement agreement. Thank you. 

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this vendor for the past 5 days to get a more verification and more clear understanding of what to expect on my move day. I have yet to be able to get in contact with anyone. I have been calling multiple numbers. None of them are currently active and they time out. I don't believe this is what I signed up for nor what I was told After reading reviews this is an ongoing situation that goes on with a lot of other customers. What I am seeking is my refund I'm currently going with another company before. I am disappointed by this company but it's no one to speak to on that behalf. I have been calling for like I said 5 days knowing yesterday was and holiday. I was expecting to get a call back this morning after I left multiple voicemails at multiple numbers. The customer service is poor and very underwhelming. They were telling me I was going to be booked for 3 hours and then I'll look at the quote. It's only for 2 hours and then any additional times unknown they don't. Let me know what that looks like. I would just like a little more clarity and giving more priority when consulted with transactions and transportation of my stuff

  

  Business Response

  Date: 07/14/2025

  Thank you for the opportunity to address your concerns, *****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per our review of your file, it was found that your deposit was refunded back to the credit card on file on 7/9/2025. We sincerely apologize for the inconvenience this has caused, *****.

• Initial Complaint

  Date:07/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter and her fiance hired this company to move their two bedroom townhouse into a home two miles away. They showed up this morning and said the third guy didnt show up and this is a three person job. They also refused to give my daughter back her $100 deposit. My daughter had to be out of their townhouse today

  

  Business Response

  Date: 07/11/2025

  Thank you for the opportunity to address your concerns, ******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Unfortunately, we were unable to locate your file within our system database. Please provide your customer ID (CID) reference number, or the phone number used to book your move.Upon locating your file, we will investigate further. We sincerely apologize for the inconvenience this has caused, ******.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this moving company and I also got their Full Value Protection coverage which offers repair or replacement. Two of my items were damaged. One of those now has broken drawers. I contacted that company directly, and they informed me by email that the replacement drawers are out of stock, and my only option is to replace the entire unit. When I submitted the claim form I provided proof that repair is not an option for either item and included an attachment of the email thread for my drawers as proof. The total replacement value of the damaged items was $675 at the time of the claim. Despite this, on a weekend, the company sent me a settlement offer of $250 via DocuSign well below what I expected after my deductible. I was expecting no less than $375. The settlement agreement stated I had seven days to accept the offer or it would expire. I immediately emailed the company asking for clarification and requesting a better offer, since this amount is a lowball. I have not received any response by email as of now. I took the additional step of calling them after no responses. I was transferred to someone named ***, who transferred me to a non-working voicemail box. I had to call again and to reach this *** again. He told me that they were only going to consider the repair value. I asked him how is it repair since I submitted proof that it cannot be. *** ignored this and continued to say that the drawers are absolutely repairable. He then said he would transfer me to my claims specialist, but I do not believe that happened. Once again, I was sent to a random line with a voicemail box and a dead-end. I did not cause this damage. I should not be penalized for it. At the very least, they should stop giving me the runaround and follow up on my emails and calls especially when theyre the ones putting a deadline on a settlement offer. All they are doing is dodging me as a way to beat the clock on the settlement offer. Terrible company do not hire them.

  Customer Answer

  Date: 07/05/2025

  I have contacted their states attorney general about this issue as they are clearly ignoring my attempts to contact them as a way to not pay me what I am owed for the items their workers broke. What a shameful business. You cannot offer a protection plan that states repair or replacement and then when proof is provided that a repair cannot be done you ghost the customer so you dont have to pay the full replacement value. What a terrible way to run a business. If I do not reach a resolution submitting a complaint here I plan to sue them in court. 

  

  Business Response

  Date: 07/18/2025

  We do apologize for the need to file a claim. An additional review of your claim will be conducted promptly. Your assigned claim specialist will reach out to you with next steps towards a final resolution. Please do not hesitate to reach out with any questions. Moreover, we do sincerely apologize.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired *********** on 6/28/25 to move my furniture into a storage unit at U-Haul. They were 1/1/2 hours late from the time frame they gave me. By the time we got to U-HAUL THEY WERE CLOSED.They had to come back the next day and charged me the minimum of 2 hours $378.00. Had they been on time the day before it would have taken 1 hours. The cocky, arrogant man didn't care. I lost it. They also have not returned my ****** for the 2nd move on 7-15-25, which I cancelled due to this horrible treatment.

  

  Business Response

  Date: 07/11/2025

  Thank you for the opportunity to address your concerns, *******. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. Per review of your file in our internal database system it was found that your deposit for your cancelled move scheduled for 7/15/2025 has been refunded back to the credit card on file on 7/11/2025. Please allow 3-5 business days for your card issuer to post the transaction. A settlement agreement will be sent to the email address we have on file for you via DocuSign. Contact information for our corporate ************* team will be located on the agreement should you have any questions. We sincerely apologize for the inconvenience this has caused, *******.

• Initial Complaint

  Date:07/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 06/30/25 All my sons moving company was 6 hours late.I had to call off from work.I had to cancel a service for that day. I was quoted $817, I understand maybe a 10%, but a 75% increase in price is insane. I paid over $1400. This was after they told me they would not unload my furniture until I paid.The dispatch person, ********, actively lied to me on the phone saying that they called me in the morning. That never happened. What should have been a move that was completed by 1pm, did not finish until 7pm.I also want to call out that Ive never had someone in customer service be so rude to me on the phone. He actively gaslit me into thinking that it was somehow my fault that his delivery team was late by 6 hours.I had to call off from work.I had to cancel a service for that day.This is by far the worst experience Ive had with ANY business my entire life. When I tried to reach out / voice my concerns via social media, they blocked **** cannot think of a more poorly run company in ***********.

  

  Business Response

  Date: 07/11/2025

  Thank you for the opportunity to address your concerns, Naima. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. After reviewing your file, it was found that all charges were accurately taken. Confirmation emails were sent to you prior to your move regarding how *** charges for services rendered. An agent has reached out to you on 7/11/2025 to fully understand and address these concerns. Please do reach back out to that agent. Our sincere apologies again for the negative experience, Naima.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/28/25 Movers spent 30 mins waiting on supplies from manager, 15 mins obtaining tools left at other location, ~60 minutes in lunch break. Employees were cussing, using racial slurs, and verbally fighting. Damages property includes couch (201 lbs), bed (123 lbs), cabinet (44 lbs), coffee table (58 lbs), and buffet cabinet (91 lbs). Time 3:15-7:45 = 4.5 hrs Minus 30 min waiting, 15 min tool retrieval, 60 min lunch = 2.75+1 hour driving =3.75+14% fuel roughly $800 Subtract damaged items at $0.60 per pound (310) Total adjusted roughly $500

  

  Business Response

  Date: 07/10/2025

  Thank you for the opportunity to address your concerns, *****. Our sincere apologies for not meeting your expectation, as this is never the commitment we make. A claim form will be emailed to the email address we have on file with instructions for filing a claim for damages and service issues. Contact information for our corporate ************* team will be located on the claim form should you have any questions. Please do not hesitate to reach out. We sincerely apologize for the inconvenience this has caused, *****.