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Business Profile

Towing Company

Rapid Recovery & Towing dba Rapid Recovery of TX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Rapid Recovery & Towing dba Rapid Recovery of TX's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rapid Recovery & Towing dba Rapid Recovery of TX has 3 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wrongfully towed repeatedly from my complex, refused to bring car back when they were supposed to, didn't leave 24 hour notice as legally required and admitted they knew they towed us wrongfully and still did. Purposefully leave spots unpainted to later tow people who couldn't see it. Predatory practices and refusal to admit wrong. I've asked to have the spots repainted half a dozen times and they don't. Friends have been towed I have spent over 1k getting my car back this year.

      Business Response

      Date: 01/25/2023

      Rapid Recovery is contracted with several properties, and follow all rules and guidelines.  When our company is contracted we do random patrols for private properties, there are not certain times or days, we do not use a predatorial practices.  We are a towing company, painting is contracted out to a different source other than Rapid Recovery. You unfortunately did not say why or where you vehicle was picked up from for me to know why the vehicle was towed.  

    • Initial Complaint

      Date:01/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My vehicle was towed and upon retrieving the vehicle I noticed extensive damage to my vehicle. One of their employees and I compared the pictures to my vehicle. He then agreed that damage to my vehicle was done under their care. Even before i retrieved my vehicle, the conversation assistant manager told me the tow truck driver told him he damaged my vehicle. So once pictures were compared with the company employee he stated that someone would get back with me for the next steps to repair. No one did contact me so I called back and keep getting the run around. The employees at the company now treat me bad and very aggressive towards me. So finally had someone call me and tell me they arent paying for the damages

    Rapid Recovery & Towing dba Rapid Recovery of TX is NOT a BBB Accredited Business.

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