Business ProfileforCreative Website Studios

I am writing to file a complaint against Creative Website Studios, from which I purchased a website package (paid in full) that included a 3-year hosting plan. Unfortunately, my experience has been marred by unacceptable practices that warrant immediate intervention.Details of the complaint:1) Unilateral Website Shutdown:Approximately one year into the 3-year hosting plan, Creative Website Studios abruptly shut down my website without any prior notice. This unexpected action has caused substantial disruption to my online presence and adversely impacted my business operations.2) **************************************** the sudden website shutdown, Creative Website Studios is demanding an additional $600 for ADA ********** upgrades. To get clarification, I contacted the ADA *********** line. The ADA agent informed me that there is no explicit timeline mandated by *** for ensuring website **********. Therefore, there should be no necessity to bring the website down. Furthermore, there is no stipulation or restriction preventing a hosting company from providing data or files of a website to the client.3) Refusal to Provide Backend Login Credentials:Despite my request, Creative Website Studios is refusing to provide the backend login credentials necessary for me to move the hosting of my website to another company and do necessary for **** Request for BBB Intervention:Given the circumstances, I am seeking BBB's assistance to urgently address this matter. I request that Creative Website Studios be compelled to reactivate my website for a minimum of 15 days and provide backend login credentials. This will allow me to migrate my website to another hosting company without undue delay.I have attempted to resolve this issue directly with Creative Website Studios, but their uncooperative behavior leaves me with no other option but to seek your intervention.I trust that the BBB will investigate and facilitate a fair and swift resolution. Thank you.