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Business Profile

Elementary School

Code Galaxy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We joined Code Galaxy several years ago. My son did well with Code Galaxy and worked hard. He particularly enjoyed saving up his "badges" to earn prizes. We decided at the beginning of the school year that we needed to quit Code Galaxy, as he now has coding classes at his school and we need to save money due to rising prices of everything... starting in the fall, I emailed and texted asking to "cash in" our badges before we canceled our membership--my son had been saving up his badges for the last several months. I heard nothing from Code Galaxy. I called, I emailed, I left messages, I submitted comments, and I heard nothing. I continued to request that fulfill the badges and then cancel our membership. Finally, after months, I heard that they would cancel our membership, but I heard nothing about the renewal of prizes. Now, our membership is canceled (several months after my initial request), but I have heard nothing about the prizes. I have continued to write them and finally resorted to posting to reviews on REMOVEDand REMOVED. After taking our money for several months without us receiving any services, I am adamant that, at the very least, our son should be able to get something from his years of membership with Code Galaxy. They are effectively ignoring us at this point. Please help.

Code Galaxy is NOT a BBB Accredited Business.

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