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Business Profile

Credit Repair Services

Self Financial, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

This business has 2 alerts

Complaints

This profile includes complaints for Self Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Self Financial, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1,411 total complaints in the last 3 years.
    • 339 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account matured and I waited over 14 business days for my payout only to have not received it. I have been calling several days only to get an error message when I call from the number associated with my account and its says technical difficulties. If I call from a number not associated with my account it lets me put my information in but then once I do that it says technical difficulties again. My fianc just started an account so I put his information in and waited on hold for a rep for an hour. Only to be told they dont know why my payout is froze and they couldnt help me that I had to send an email and that it takes 2-3 business days to speak with a supervisor. I sent an email 2 help and disputes and no responded. I commented on their fb post and they told me to DM them. I DMd them and no one responded.

      Business Response

      Date: 08/24/2022

      Thank you for your recent inquiry addressed to Self Financial, **** which was forwarded to ** from the Better Business Bureau of Central *****. To ensure the most efficient handling, this correspondence was forwarded to Self Financials Customer Satisfaction team to investigate and respond. We responded to the customer via email and advised to respond to us directly if they experience any further issues with getting their payout. 

      Kind regards,
      Self Financial Team

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a personal loan through self in August of 2020. I even spoke with a customer service representative before starting to make sure it was legitimate. Things went fine all the way up until this morning, 2 years later when my payout is due. There is a large amount of my savings in the cars deposit, which means my payout is about 30 percent of what it was supposed to be! They never told me about this and I'm a single mother who depended on that whole amount! Im livid and confused as to how a company can scam people like this! They don't tell you everytime you increase your credit card limit, your savings decreases and you can never get it back. I'm at a loss here.

      Business Response

      Date: 08/24/2022

      Thank you for your recent inquiry addressed to Self Financial, **** which was forwarded to ** from the Better Business Bureau of Central *****. To ensure the most efficient handling, this correspondence was forwarded to Self Financials Customer Satisfaction team to investigate and respond. Upon receipt of your complaint a thorough investigation was completed into this matter. Please see attached a summary of what transpired and our findings regarding your account. 

      Kind regards,
      Self Financial Team

      Customer Answer

      Date: 08/24/2022

      Complaint: 17691565

      I am rejecting this response because:
       I was filing the complaint because of their loopholes and lack of communication with customers. Reviews on Self can confirm this company does scam people into increasing their limit to reduce amount of payout at the end of term. When I had my credit card closed, the woman did not tell me I couldn't make payments on the balance. Instead they still took $200 off my payout to satisfy the balance on the credit card. Again the lack of communication. Very unprofessional and a blow to my savings as well as others who anticipate a larger amount at the end of their 2 year term. 
      Regards,

      *************************

      Business Response

      Date: 08/30/2022

      Please see attached our response to the complaint rejection.

      Kind Regards,

      Self Financial Tam

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Self **************** and do not have a contract with them. They did not provide me with a copy of the original contract like I asked.

      Business Response

      Date: 08/24/2022

      Thank you for your recent inquiry addressed to Self Financial, **** which was forwarded to ** from the Better Business Bureau of Central *****. To ensure the most efficient handling, this correspondence was forwarded to Self Financials Customer Satisfaction team to investigate and respond. Upon receipt of your complaint a thorough investigation was completed into this matter. Please see attached a summary of what transpired and our findings regarding your account. 

      Kind regards,
      Self Financial Team

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SBNASELFNDR and do not have a contract with them. They did not provide the original application like I asked.

      Business Response

      Date: 08/26/2022

      Thank you for your recent inquiry addressed to Self Financial, **** which was forwarded to ** from the Better Business Bureau of Central *****. To ensure the most efficient handling, this correspondence was forwarded to Self Financials Customer Satisfaction team to investigate and respond. We responded to the customer via email and advised to respond to us directly if they experience any further issues with getting their payout. 

      Kind regards,
      Self Financial Team

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported identity theft to this company, sent an identity affidavit and they still refused to accept it. Tranalsaction dates March 9,2022 $399.56 Jan 27,2022 $270.79 Feb 18,2022 $299.95 March 22, 2022 $464.41

      Business Response

      Date: 08/24/2022

      Thank you for your recent inquiry addressed to Self Financial, **** which was forwarded to ** from the Better Business Bureau of Central *****. To ensure the most efficient handling, this correspondence was forwarded to Self Financials Customer Satisfaction team to investigate and respond. Upon receipt of your complaint a thorough investigation was completed into this matter. Please see attached a summary of what transpired and our findings regarding your account. 

      Kind regards,
      Self Financial Team

    • Initial Complaint

      Date:08/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SELF FINANCIAL *** / *** is reporting late payments to my credit report even though it has already been paid in full. I have the right to privacy. Please delete this account from my credit report. D0000000065247XXXX You all have reported multiple accounts on my credit report in error.

      Business Response

      Date: 08/23/2022

      Thank you for your recent inquiry addressed to Self Financial, **** which was forwarded to ** from the Better Business Bureau of Central *****. To ensure the most efficient handling, this correspondence was forwarded to Self Financials Customer Satisfaction team to investigate and respond. Upon receipt of your complaint a thorough investigation was completed into this matter. Please see attached a summary of what transpired and our findings regarding your account. 

      Kind regards,
      Self Financial Team

    Self Financial, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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