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Business Profile

Computer Software

Upland Software

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From July REMOVED, 2025, we experienced major issues with our email provider, Upland Software (REMOVED). For five days, we were unable to send our newsletter to subscribers, which caused us to fail to meet guaranteed placement obligations for our advertisers.On July 28, 2025, we attempted to send an email launching one of our Best Of contests, but due to issues with their system, the contest link was broken. This resulted in calls from confused recipients and a measurable decrease in participation numbers.Despite repeated attempts to resolve these issues, Second Street has been unhelpful. I requested to cancel our contract under Section 8.4 of our agreement, which allows termination if the application fails to meet warranty standards and is not corrected within 30 days of written notice. However, the General Manager informed me there is no way to cancel, despite the contracts explicit remedy clause.When I call their corporate number, I am trapped in an endless phone prompt system and must leave voicemails that are never returned. Email support has been slow or unresponsive. These failures have directly impacted our business, advertiser relationships and audience engagement.I am seeking to terminate our contract under Section 8.4 and receive a pro-rata refund for the unused portion of our subscription, as stipulated in the agreement.

BBB Accreditation: None

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.