Reviews

Review Details

• Review fromKaren S

  Date: 06/20/2025

  1 star
  STAY AWAY! They are a scam company and use underhanded, non transparent tactics to lure you in..THEN IMPOSSIBLE to cancel! I went to them to get my ERTC over THREE years ago and I still dont have it. They ******* you with additonal items at an upcharge for e-sig, but then do not answer the phone to answer your questions. I have been trying to cancel for over TWO years and each time they come up with a bogus contract clause. Today they told me that I had to sign something 60 days in advance of June 20th (ten days away) so they are saying I am LOCKED into another full year at over $200/month. SNEAKY AND PREDITORY! I am turning over to my attorney.

• Review fromDanna S

  Date: 04/16/2025

  1 star
  Wish I had read these review prior ---- absolute NIGHTMARE to transfer to them. One of the worst decisions I have ever made.

• Review fromRandy V

  Date: 12/12/2024

  1 star
  ZERO STARS!! When I contacted a gentleman named C.h.-are-eye-s with this company to inquire about payroll services, he informed me that he could help us to get the **** (approx. $176K). After a little research I questioned him about the many bad reviews, to which he replied, "well, when you have helped thousands of companies, you're only going to see the bad reviews from the few that were unhappy". Then he said, "give me 1% of your trust and I will earn the other 99%". When I inquired what we would have to do he stated that we could sign-up for their HR plan (instead of paying a large fee) and pay $500 per month for 12 months or pay a one time fee of $6000. He also implied that we could cancel once we had satisfied the 12 month requirement, to which we did. On the day they drafted the final payment from our account ($500), I notified them of my intent to cancel their services as we had fulfilled the 12 months of payments. The reply was that we missed the deadline to cancel for the next (one year) term. Our contract began on December 2023 and I cancelled on December (11th) 2024 after the final draft was taken from our account. They then directed me to click on the link in the contract which took me to a 20 page contract that expounded on the terms and conditions, including cancellation. The way the cancellation policy read is very confusing and unclear about the time needed to cancel. It was also a policy that the sales person neglected to inform us about cancelling 30 days BEFORE the initial contracted date. Had I cancelled at that time they would not have received the final (12th) payment, thus also invoking an early cancellation. So either way I would have been SOL. I believe the way they are getting people to sign this contract and paying for one year under the guise of helping get the **** may be at best misleading if not illegal. We still have not received any $$. I am also surprised that a class action case has not yet been filed. Search your other options!!

• Review fromMansour A

  Date: 11/21/2024

  1 star
  DO NOT USE THEM.SCAMMERS and just ******** emails have been ignored for over a year, calls not answered. I received a demand letter for a service I never received. Yet no one is answering or ************* AWARE

• Review fromAmy K

  Date: 10/29/2024

  1 star
  We ended our contract with Asure as of June 30, 2022. Fast forward to August 2024, Asure drafted more than $700 from our business account without authorization. I have been in contact with Asure for two months asking for an accounting of the withdrawal. As of today, they have not been able to produce any documentation or detail of the fee. Their email correspondence has indicated only that it is a payroll tax owing from either 2021 or 2022. I have requested a full refund until such time as they can give a detail accounting of the funds we supposedly owe. It is, however, highly unusual that any service company would charge fees so long after termination of a contract, let alone without any documentation, and more than two years after their authorization to draft funds has ended.

• Review fromGerald D

  Date: 08/02/2024

  1 star
  I agree with many of the reviewers below. Scammers taking advantage of smaller businesses.Many of the reviews here mirror our experience.We were promised a reduction of the *** fee if we paid for a 1 year "consulting fee". We dutifully paid for 1 year for "services" that were just a token email every few weeks.They are attempting to extend the "services" for an additional year and say we are contractually obligated.To add insult to injury, it has been 15 months at this point and we have yet to see a single dollar of *** money.

  Asure

  Date: 08/07/2024

  We regret to hear that you did not find value in our HR services. Our records indicate that while you enrolled in our HR services as part of your ERTC filing, you elected not to utilize the HR services offered throughout your contract period. Our contract terms are clearly outlined and provided for review at the time of enrollment. These terms align with SaaS contract standards in the industry.

  We understand your frustration and would like to offer our assistance in making the most of the HR services available to you during the next contract period. Please reach out to our HR Services Team to discuss how we can better support your needs.

• Review fromKrissi C

  Date: 07/12/2024

  1 star
  No stars. We used this company to file our ERC credit and I was told we could pay $10k up front for them filing or could pay for their services for a year at $500 a month. Seemed like a no brainer. I SPECIFICALLY asked when and how to cancel and was told by the person filing for me as long as I did it before the year was up I was good. My only mistake in this is that yes I didnt read the 30 page contract (wont make that mistake again). Apparently, I needed to send in writing 60 days prior to my year ending, now I am renewed for an entire year and have to pay $500 a month again. Now I see why it seemed like such a good deal because this is where they got me. My services emended July 31st and I emailed June 27th. It also took them 3 weeks to even respond back to me (July 11th I heard back). Early termination fee is also just paying it all up front. I DO NOT recommend this company, they are crooks and they know that they are, taking advantage of small personally owned businesses.

  Asure

  Date: 07/18/2024

  Our services are provided in accordance with our contractual terms. The procedures for the cancellation of services, as well as the auto-renewal of service terms are clearly explained within the contract provided to you during the sales process. By signing the contract, you agreed to the terms and conditions contained therein.
  
  Our records reflect that our HR Services Team made multiple attempts to contact you and assist you with utilizing the services available to you during your initial contract period. We encourage you to utilize the HR Services available to you during the remainder of your contract period. 

• Review fromAm C

  Date: 06/12/2024

  1 star
  DO NOT, I REPEAT DO NOT EVER DO BUSINESS WITH THIS COMPANY! THEY WILL TALK YOU INTO SIGNING UP FOR THINGS THEY CANTT DELIVER AND THEY KNOW IT. THEY WILL STEAL YOUR MONEY AND NOT EVEN CARE. SMALL BUSINESS OWNERS DONT STAND A CHANCE! DONT ****** RESPONDING WITH ALL THE STUFF YOU HAVE SUPPOSEDLY DONE FOR ME, ALL YOU DID WAS READ OVER A HANDBOOK I WROTE AND ADD A BUNCH OF FORMS FROM THE ****** AND HARASS ME WITH A BUNCH OF STUPID USELESS EMAILS. I WENT 18 YEARS WITHOUT AN HR COMPANY, BEEN WORKING WITH **** FOR ONLY 6 MONTHS AND IT HAS BEEN A NIGHTMARE!!!

  Asure

  Date: 06/13/2024

  Thank you for your feedback. We understand your frustration and are sorry to hear about your experience. Your concern has been addressed, and we have ensured you will no longer be charged for HR services. ERTC has also been addressed and is pending IRS processing per transcripts & tracking number provided. If you have any further issues or questions, please reach out to our support team.

• Review fromBrian K

  Date: 04/21/2024

  1 star
  We were told we'd get an ERTC refund of over $160k. For their services all we'd have to do is sign on for their HR service. Fast forward 8 months....no ERTC refund, HR service is sham. DO NOT DO BUSINESS WITH THIS COMPANY! We're a small business that is out $12k with nothing to show for it!

  Asure

  Date: 05/01/2024

  Asure has provided you information and the status of your ERTC refund which is controlled by the IRS. We strive to ensure satisfaction and clarity in all our interactions. It's important to us that you received the HR support outlined in our agreement. Our records show that our HR team and your dedicated consultant have attempted to reach you on several occasions and have not received a response from you. We also show that we have delivered a draft employee handbook, an onboarding packet, several job descriptions, and compliance updates with limited or no feedback. We understand as a small company your time is often limited and in order to work on projects and have successful deliverables we need to work in partnership with you. We are committed to resolving any issues and invite you to contact us directly to discuss this matter further so we can address your concerns effectively.

• Review fromBrian M

  Date: 04/05/2024

  1 star
  Wow, seems to be a lot of the same issues below! ASURE helped with our ERTC Refund and we agreed to sign on for a one year contract of their HR services as payment. We have fulfilled our 1 yr on the program and are now getting the run around when trying to cancel services. I can't get through to anyone by phone and they are saying we did not cancel early enough so our contract has "auto-renewed" for another full year of their overpriced services! I have reviewed every document signed from ASURE and can't find an "official" contract. Our original "proposal" does not state term limits or cancellation periods. VERY SNEAKY and SHADY BUSINESS!

  Asure

  Date: 04/15/2024

  Thank you for bringing this to our attention. We will have a member of our HR management team reach out to you directly.