Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDTax Withholding Asure Payroll confirmed that they had been withholding REMOVEDtaxes on behalf of my company. After learning this, I established the required REMOVEDtax account and provided REMOVEDwith the account information so the previously withheld funds could be properly remitted.Since then, I have repeatedly requested confirmation that the funds have actually been submitted to the District of Columbia. Each time, I receive essentially the same responsethat they will contact or follow up with their tax department. Despite months of requests, I have never received confirmation that the funds were remitted, an explanation for the delay, or any documentation showing where the withheld tax money currently resides.Asure has had possession of these tax withholdings, yet after several months I still do not know whether the funds have been properly transmitted to the taxing authority.Issue 2 Maryland Unemployment Tax Errors I also received a notice from the REMOVEDindicating a balance due, along with interest, for unemployment taxes.Asure explained that part of the balance was related to a 2024 unemployment insurance rate change. While I understand that rate changes can occur, the Maryland notice also included 2023a period during which there was no rate change.During that time, my payroll was processed by SHS, the payroll company that was later acquired by Asure. Since acquiring SHS, Asure has assumed responsibility for servicing these accounts. However, each time I ask for an explanation regarding the 2023 discrepancy, I am simply told that they will "send another email to SHS."This response is unacceptable. REMOVEDis no longer an independent company from my perspective as a customer. REMOVEDacquired the company and should be responsible for investigating and resolving issues arising from the services SHS provided.

  

  Business Response

  Date: 09/02/2026

  Hi REMOVED,
  
  We appreciate you bringing this to our attention. We're looking into this and will reach out with more information as soon as we're able to do so.
  
  Thank you,
  Asure
  
  

• Initial Complaint

  Date:07/10/2026

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted REMOVEDat asure and set up to do a payroll when I was ready. I told several times I wasn't ready to start yet as I am a new company and am just trying to get everything setup to start. I had missed one phone from them and I had forgotten to call back. After that they charged my account $840 which put me in the negative. I called and complained, had my money returned to my account and told them I no longer required there services if that's how that do business with people. Which they agreed and returned my money. Now I'm getting a demand payment email for $840 for services I never received. When asure returned the money to my account I assumed we were done with it. I feel if they were going to charge me they should've kept the money when they had it and not returned it. I made it very clear on the phone with REMOVEDthat I didn't want anything to do with asure or there services. And they still refunded my money. So I should not be receiving an invoice of any kind

  

  Business Response

  Date: 08/06/2026

  Thank you for bringing this matter to our attention. We understand your concerns and are currently reviewing the details of this situation. Our team is looking into the matter and will follow up directly as appropriate. We appreciate your patience while we complete our review.

  Customer Answer

  Date: 08/10/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Regards,
  
  REMOVED

• Initial Complaint

  Date:06/23/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asure was handling my REMOVEDclaim with the REMOVEDfor my company. I agreed to let them submit documents on my behalf to the REMOVEDin exchange for a percentage of what I would receive from the REMOVED. I submitted everything in 2023 and never heard back from them other than to be informed that the REMOVEDhad suspended the program but in March 2026 they withdrew $15,000 from my checking account the fee they would have received if I was compensated from the REMOVED. I was never informed this was happening nor did I received any ERTC money from the REMOVEDbut they debited my account for the 15K. I have called numerous times and cant get anyone to help me. I have been told there is no phone number to call anymore for that division and they just give me an email that no one replies to. I am a small business and need this money back and feel I should be compensated interest on this money since it was wrongfully taken. Please help!

  

  Business Response

  Date: 07/30/2026

  Thank you for bringing this matter to our attention. We understand your concerns and are currently reviewing the details of this situation. Our team is looking into the matter and will follow up as appropriate. We appreciate your patience while we complete our review.

• Initial Complaint

  Date:02/12/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is to be used for my employment paychecks. I've attempted 9 times to correct my inaccurate address to no avail. Missed an entire paycheck being deposited to my bank due to there errors. I have several auto pay set up in which all have failed to being paid causing late fee and penalties. So fat I have lost 975 dollars due to asure pays faults

  

  Business Response

  Date: 03/16/2026

  I shared this with our Payroll Supervisor responsible for the client account and she replied as follows:
  
  Data such as address and direct deposit updates are provided from this client, in which the requested changes are made.
  
  To date, I have not located any request for address or direct deposit updates for this employee. I am unable to correspond directly with the employee to resolve the matter due to security restraints, but I have reached out to the client contact to inform her of the complaint and am awaiting response to address and resolve.

• Initial Complaint

  Date:12/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started using Asure payroll services a couple of months ago, Worked Directly with REMOVED. She setup the welcome call and it was a disaster. Fast forward three days later i had random REMOVEDpulls from my business account ( REMOVEDdid not know what they were. So i called my bank and disputed these. The description said "Impound". Couple days later REMOVEDtold me it was asure Payroll. I was unable to Unblock the REMOVEDtransfer to let the funds go through. REMOVEDcreated an email chain with the head of the company and admitted the welcome call did not go over the specifics of the charges and admitted fault on Asure's end. 1 Month later they dropped me because i could not get my bank to unblock the charge for $172.00 after i attempted to pay it another way. Two months later i woke up to a -$3200 charge on my business account from REMOVED. DO NOT DO BUSINESS WITH THIS COMPANY FULL OF THEIVES.

  

  Business Response

  Date: 03/13/2026

  Working primarily with small businesses, it is Asures policy to terminate a client relationship if the first payroll cannot be funded. We make every attempt to collaborate with the client and complete the payroll before choosing to terminate the relationship and charge them according to contract fees.
  Asure repeatedly encountered issues trying to process this new clients payroll. The client was blocked the REMOVEDdebit that was an attempt to cover the payroll they requested. More details below:
  
  The first payroll was processed on 10/2/25. There was a return from the bank stating that the payment was stopped. The email sent from our cash management team on 10/6/25 gave the client two options to pay; by submitting the $222.69 via wire or if we can resubmit the funds to the bank. A reminder email was sent on 10/8/25, 10/14/25, 10/16/25. On 10/21/25, REMOVEDsent a notice to pay by 10/24/25 or the account will move to collections.
  
  On 10/21/25, the client emailed REMOVEDstating his bank lifted the hold. REMOVEDtried to pull the amount, and it was returned again and the client was notified by cash management stating they will not try to re-debit again. The client still had the option to wire the amount.
  
  10/30/25, cash management sent an additional email asking the client if he was going to pay or if we should term the account. Additional follow-ups to the client were sent on 11/4/25 and 11/7/25. REMOVEDtried to re-debit, according to a reply email and it failed.
  
  The client replied on 11/7/25 saying he did not know we were going to debit the account. This is for the payroll he requested.
  It was determined by cash management to term the account and the client notified on 12/15/25. The REMOVEDfee was also applied.

• Initial Complaint

  Date:10/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spoke to the salesperson from Asure in REMOVED, TX about their payroll services/options two or three times. He referred us to an onboarder based in REMOVED, REMOVED. We had a scheduled call with him and reviewed our questions and concerns. After that conversation and per his suggestion, we decided to put off starting payrolls services at that time. Fast forward 6 months and we see that Asure used our banking details to charge us a contract cancel fee of $11,000.00. No contract was signed. We were certainly never told about any fee associated with a contract or services not started. Now they do not answer calls or emails. This has been ongoing since October 8, 2025. We are left with this hanging in limbo with no response. This has been devastating to our small business. We will now speak to our attorney.

  

  Business Response

  Date: 03/13/2026

  City of Columbus 4Q24 Filing Notice
  The City of Columbus advised that page two of the 4Q24 return was missing. We retrieved and provided the missing page to the agency through their secure portal document exchange process. No further action is pending on this item.
  
  Ohio Withholding Payments (Nov/Dec 2024) Notice
  This notice stemmed from a known statewide issue in November/December 2024, during the REMOVEDsystem migration. Several employers withholding payments did not post, including yours.
  We supplied the agency with proof of payment from the REMOVEDaccount to support their internal trace. The Ohio DOR confirmed that the payments were located and posted on March 26, 2025, and this matter is now fully resolved.
  
  City of Columbus 4Q24 Underpayment Notice
  
  This appears to be the notice referenced in BBB.
  After reviewing the 4Q24 payroll records, we identified that City of Columbus tax was under-collected for six employees (Bilka, REMOVED, Cush, Manley, REMOVEDand REMOVED). The 2024 Columbus tax rate was 2.5%, and the total under-withheld amount for the quarter was $883.80.
  To resolve this:
  We provided a detailed taxable wage report showing the tax collected vs. required.
  An ATD was requested, signed, and returned by client, REMOVED.
  Asure submitted the payment April 14, resulting in full resolution of the tax balance and associated penalties/interest.
  
  It is important to note that payrolls in Q4 2024 were reviewed and approved prior to processing, consistent with your standard workflow. The system calculated taxes based on the information entered and approved by our client. If any municipality coding needed to be updated based on specific job locations, payroll corrections and an amended return would have been required.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company hit my corporate card with two separate $99.00 charges and was not authorized to do so! I have never done business with them and do not ever intend to! This is a credit card/stealing scam!

  

  Business Response

  Date: 03/13/2026

  We believe REMOVEDsimply was not aware that REMOVEDwas acquired by Asure, which made the billing name appear different. There's a note in our system (see attached) that messages her by name, stating that she's a "cheerleader" for our organization. 
  
  In addition, two other divisions of the same company contracted with Asure separately for the REMOVEDthough we confirmed they used a different card.
  
  ND Paper Rumford Division:
  $99 on 2/13/2025; 
  CC Ending 3792 - REMOVED
  
  ND Paper REMOVEDDivisoin
  $99 on 2/12/25, 3/12/25, 4/12/25
  CC Ending 0910 - REMOVEDVibaum
  

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accurately provided specific tax information for certain cities. However, Asure failed to collect the appropriate taxes from the individual employees and then advised me that I was responsible for paying both the tax and the penalty. A consultation with an HR attorney confirmed that the payroll company is responsible for collecting the correct tax based on the information provided. When Asure failed to fulfill its obligatory responsibility of collecting the proper tax, the unpaid tax and penalty would be the responsibility of Asure, not the company. Asure deducted the funds for the taxes and penalty from my account. I did approve based on their unwillingness to assume responsibility, knowing that the tax had to be paid to avoid further penalties. It is important to note that my contact with Asure advised that the tax was paid, and the error is in Asure's software. She told me to disregard the notices I received and that the issues were being corrected. This is not what happened; the funds were taken from my account.

  

  Business Response

  Date: 06/03/2026

  We have located the historical case related to this matter and confirmed it was closed at the time it was reviewed in our support system.
  

  Based on current records, there are no active or open issues associated with this case. If any discrepancies are identified during our review of the historical account activity and case notes, we will address them directly with the customer.

  
  We remain available to discuss the account history further if needed and will provide any additional clarification once our review is complete.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item 1-REMOVEDdid not pay APEX's 2022 940 tax. It was sent to a collection agency who contacted us 11/24. We have paid the tax, interest and penalties and would like to be reimbursed for the interest and penalties in the amount of $98.08. We have made 3 requests which have been ignored.Item 2-We terminated our contract with REMOVEDon 1/24/25 due to service issues and have not received the funds withheld for January 2025 P/R taxes in the amount of $1,460.72 which was to be returned within 10 business days of contract cancellation.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our daycare business did not authorize 2 separate $99 charges onto our business account. No business was done with this company and it is an absolute scam. This compony is to be immediately reported and/or investigated.

  

  Business Response

  Date: 02/26/2025

  We appreciate you bringing this to our attention and understand your concern. The charges you referenced are related to HIRECLICK'S services, as Asure recently acquired REMOVED. As a result, billing now reflects the Asure name. Our REMOVEDteam has attempted to reach out to you to clarify this matter and assist with any necessary adjustments, but we have not yet received a response. Please let us know a convenient time to connect so we can resolve this issue as soon as possible.