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Business Profile

Computer Software Developers

Zoho

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

F

Reasons for Rating

  • Failure to respond to 9 complaint(s) filed against business
  • 55 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Service Area

  • Travis County, TX

Alert Details

This business has 1 alert.

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints alleging difficulty obtaining timely customer service and technical support. Consumers frequently report delayed or ineffective responses to support requests, particularly regarding account access, technical issues, and product functionality.


BBB also notes a recurring pattern of complaints concerning billing and subscription management. Consumers allege difficulty canceling services, unauthorized or recurring charges after cancellation requests, challenges obtaining refunds, and issues modifying or downgrading subscriptions.


Additionally, BBB has received multiple complaints from consumers who report being unable to regain access to their accounts after account lockouts or two-factor authentication issues, with some alleging extended delays in receiving assistance despite repeated contact attempts.


The business has responded to many complaints and, in some cases, provided refunds, technical assistance, or explanations regarding its policies. However, BBB continues to receive complaints alleging similar concerns involving customer support responsiveness, billing practices, account management, and resolution of technical issues.


BBB has informed the business of these recurring concerns and encourages it to review its customer service, billing, and account support practices to help reduce future complaints.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.