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Business Profile

Computer Software Developers

WebApp Vault

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for WebApp Vault's headquarters and its corporate-owned locations. To view all corporate locations, see

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WebApp Vault has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a website created from this company and because I dont want them to host it they are refusing to release my website that I paid for up front

    • Initial Complaint

      Date:01/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was searching online for a company to do a website for a very small business. Within a few minutes I received a phone call (REMOVED) from Web App Vault. I am not sure how they got my number. I asked for previous websites and I was impressed. I had to pay over $1K to be in touch with a "project manager".The way they spoke it sounded like the company was huge. It is not. It is made up of a few late twenties early thirty year olds. There is no one in charge, so there was no structure, no recourse and no accountability from anyone. They make up their titles as they go along. Whomever you want to speak with will be someone pretending to be in that role. After requesting several times for common revisions, I took upon myself and burned an entire day to make all the corrections, and they STILL got it wrong! (Content was written in another language, sentences and paragraphs were repeated over and over, content I had requested needed to be reworded so it would make sense).They make you pay thousands of dollars before they barely get started and quite frankly, I felt vulnerable and bullied with the lack of knowledge I had with web design.The offices they have listed in the states are registered agents. This company is a joke. Its a foreign entity letting some young kids run the asylum. I would like to see this company shut down, so other people do not have to suffer the financial burden. I did receive a $2,800 refund after much complaining. The payment came from a Dr., not web app vault. I was so exhausted towards the end, I had no more fight in me. I began this process May 19, 2023 and it (I) ended November, 2023

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 1 year dedicated hosting on 3/22/23. I requested REMOVEDwho was working on the maintenance of the website to change the address and add an additional topic to the drop down menu on my website 1 week which was on 12/8/23. Also, this company made my business cards. I had requested that they made the currently business card file editable so I can make changes as needed for the future. I requested that he provide me the REMOVEDcode or login information to allow me to make changes to the website myself in the future. He stated to me that he will complete the changes within 48 hours. On December 14, I texted him to inquire about the changes he told me he will send the business cards the next morning. I never received it. I also made another statement about providing me the REMOVEDcode so I can make changes to the website myself. I emailed him on 12/14/23 the same requests as stated above. He texted me and told me he received my email and he will get everything ready tomorrow. On December 12/15/23, I emailed him again to inquire about the same items above, he emailed me back to tell me to give him 1 hour and he will deliver everything today. I never receive any of the requested items as of yet. I am asking that this company provide me with the login information so I can update and maintain my own website from this point on. Side note: I purchased the website from this company as well.

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $2162.40 for REMOVED360 and ORM - REMOVEDWas told I would be assisted with writing and submitting grants to receive $50,000 with prep and press release. They have not fulfilled this commitment and are no longer responding to requests for updates

    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grossly misrepresented their capabilities in the sales pitch. Very little knowledge of social media platform alogorithms that they claim to be experts in. Paid $500 for 30 days of their services. The agreement was to create 3 ads per day and post them. They posted 12 total ads in 30 days. They boast a 100% money back guarantee if not completely satisfied. I asked for them to make good on this commitment 4 times. They will no longer return my calls or emails.

    • Initial Complaint

      Date:05/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started working with this company on 01/22/2023 was told it was 100% refund generated. It was for a website and for a logo. Nothing really stood out to me so I started asking for a refund and was told I couldnt get one. I asked again on today for a refund and was told the same thing. An they told me they cant give me one because I got everything but I do not have anything. I have the text with the lady still asking if REMOVEDready to move forward but I dont any my money back because none of their work is really what I want but now they are trying to act like I received my stuff and I didnt. I dont even want anything from them at this point since they will lie. I just want my money back. Their basically trying to force me to accept things I dont want.

    WebApp Vault is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.