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Business Profile

Collections Agencies

Collins Asset Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were contacted by jc collins and asked if we had any one not paying us . We responded yes and the started the collection process for 30% of the debt. A month or so later they said they needed 50% to collect and I said no and to drop it . A few months later a Attorny for the company that owed us money set us a email saying they paid the out standing balance . So I contacted jc collins and they were rude and put me on hold and said I would have to talk to accounting and I have never talked to them again they dont answer the phones or call back this company is a complete scam and rip off do not use them they took ********* dollars and never tried to pay us even with a contract signed . Stay away from them

    Business Response

    Date: 09/19/2022


    September 19, 2022

    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re:  ID:  # ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is not affiliated with the company named in your complaint, JCC & Associates/JC Collins.

    Respectfully,

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:09/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 14 USA AUTO SALES ** and I do not have a contract with COLLINS ASSET GROUP LLC plus they did not provide me with the original application like I asked.account number: *********amount disputed: $752

    Business Response

    Date: 09/02/2022

    September 2, 2022

    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re: Complaint ID ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:08/25/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COLLINS ASSET GROUP - Acct#:********** have violated my rights:[15 U.S.C. ****c] (a) - (a) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt [15 U.S.C. ****b] (4) - (4) not communicate by post card [15 U.S.C. ****b] (2) - (2) not state that such consumer owes any debt;[15 U.S.C. ****b] (5) - (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; [15 U.S.C. ****f] (8) - (8) Using any language or symbol, other than the debt collector's address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business.

    Business Response

    Date: 08/25/2022

    August 25, 2022


    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re: Complaint ID ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully

    Collins Asset Group, LLC
    *******************************

Collins Asset Group, LLC is NOT a BBB Accredited Business.

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