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Business Profile

Collections Agencies

Collins Asset Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has sent a supposedly court ordered document to my bank putting a hold on my account using my social security number to find me. They took $13400.00 out of my account so I was negative that amount, my bank said they had put a hold on my account until I signed an agreement to pay them back in 4 years. I feel like they are not allowed to do this because I use my bank to pay bills and I now have no way to pay bills, now ********** shouldnt have even done this. But are they even allowed to do this or is this even legal? I want to know, they sent me a court document but people can make that stuff up too. Please help me with this. I was never served any paperwork to go to court or anything, I didnt even see any of the documents until this incident, they are saying its from 2018 and I just dont understand how they are even able to do this. I dont trust them at all. I am so mad right now. Please help me. I have all the information that they sent me and I will put it out there too.

    Business Response

    Date: 03/11/2025

    Tell us why here...March 11, 2025

    Better Business Bureau

    Re: ID:  # ********

    To Whom It May Concern,

    We have received information from the Better Business Bureau that a complaint against our company, Collins Asset Group, LLC.

    Due to the nature of the complaint, we will respond directly to Ms. ******** through the existing account servicer and will provide her with all the available information about the account in question. In addition, Ms. ******** can contact our office at any time should she need immediate assistance by reaching us via telephone at ************ and or via email at *********************************************************.

    Respectfully
    Collins Asset Group, LLC
    *********************************************************

    Customer Answer

    Date: 03/12/2025

    Complaint: 22914900

    I am rejecting this response because:

    You need to explain to me why you think you can illegally take my money out of my account when I didnt even see this attached document until a month ago, I was never served papers. I will be coming after you though. Also, the time that it says the judge signed this is at 9:00pm, that is a scam! So explain that to me. I will not communicate with you since you did this to me. Why would I give you the time of day when you didnt even give me any type notice.

    Regards,

    ***** ********

    Business Response

    Date: 03/17/2025

    March 17, 2025

    Better Business Bureau

    Re: ID:  # ********

    To Whom It May Concern,

    We are in receipt of Ms. ********* response regarding BBB complaint #********. Unfortunately, our office does not have any additional information to provide at this time. However, we will have the servicer of the account communicate with her directly.

    Respectfully
    Collins Asset Group, LLC
    *********************************************************

    Customer Answer

    Date: 03/19/2025

    Complaint: 22914900


    I am rejecting this response because:  

    I sent over the supposedly legal document with your name on it so explain that to me? I know you know what is going on.

    Regards,

    ***** ********

  • Initial Complaint

    Date:10/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Collins Asset Group, LLC. I do not have a contract with Collins Asset Group, LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 10/03/2023

    October 3, 2023

    Better Business Bureau
    **************************************************************************************; 78754

    Re: #********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully,

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an attorney and represent ********, ****************** As per the attached emails and documentation, JC Collins successfully collected $24,000 to settle an outstanding debt owed to my client, the last payment of which was received in approximately October 2022. My client was entitled to 80% of these monies pursuant to an agreement with JC Collins. To date, however, my client has not received any of these funds due to it. I have sent three emails directly to their legal department and the attorney who settled the claim, but have still NOT received a response. I have called countless times and left voicemails. Nobody has returned or will take my call.

    Business Response

    Date: 03/30/2023

    March 30, 2023

    Better Business Bureau
    **************************************************************************************; 78754

    Re:  ID:  # ********
    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is not affiliated with the company mentioned in your complaint,JC Collins, nor do we have any information pertaining to the consumer mentioned in your complaint.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully,

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I declare under penalty of perjury (under the laws of *****************, if executed outside of *****************) that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAW to file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 U.S.C. ****. Additionally, these misstatements are punishable as perjury under 18 U.S.C. ****. This item found within my credit report is not related to any transaction that I made. I am alleging that a person or company - without my authorization- used my personal identifying information to apply for goods, services, or money; and was successful in creating this account. This debt collector is in violation for putting this unknown account on my credit report. This has caused me to suffer and its defamation of my character.Moving forward I would like you to stop reporting to all credit reporting agencies that I owe any amount to your company. Remove all false debts from my reports ASAP. I will also like your company to mail me via postal mail all the changes have been made or attempted to be made within 10 days of this complaint.

    Business Response

    Date: 02/17/2023

    February 17, 2023

    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re:  ID:  # ********
    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully,

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:12/14/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is reporting an incorrect debt. I do not owe this company any money and I do not have any account with this company I would like for this company to provide a signed contract that I have with them or remove this date immediately this erroneous account is affecting my credit profile tremendously. Please provide documentation showing how I owe what you say I owe. Please provide documentation that you are licensed in my state. Please show documentation of the original creditor. Continuing to attempt to collect this this debt is in direct violation of the ****** Please provide validation of this debt or removed from my credit report immediately.

    Business Response

    Date: 12/19/2022

    December 19, 2022

    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re:  ID:  # ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully,

    Collins Asset Group, LLC
    *******************************

    Customer Answer

    Date: 12/19/2022

    Complaint: 18570861

    I am rejecting this response because:Mo information has to be shared to BBB. I ask that validation of the debt in question be mailed to my address. I ask that it include the alleged amount owed and how this amount was determined. I also ask that a signed contract is provided. 

    Regards,

    ***************************

    Business Response

    Date: 12/22/2022


    December 22, 2022

    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re:  ID:  #********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you rejected our previous response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information. Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully

    Collins Asset Group, LLC
    *******************************

    Customer Answer

    Date: 12/22/2022

    Complaint: 18570861

    I am rejecting this response because:I dont want you to give BBB any information. You may simply state that you will contact me directly with my requested information. All I request is for you to send me validation of the debt and the amount that I allegedly owe to your company with the signed contract you do not have to give BBB any response except that you will contact me.  

    Regards,

    ***************************

  • Initial Complaint

    Date:11/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice that I have a collection from COLLINSASSET on my credit report. It says it was opened on 11/19/2022 for $12,032 with account number starting in ************ that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

    Business Response

    Date: 12/01/2022

    December 1, 2022


    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re: Complaint ID ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It pays my attention that the following accounts are inaccurate. I am a consumer by law. I am not happy about what I saw. This hurt my credentials as a consumer. I am not aware from those account. Here are the listed details of the account with discrepancies:Account Name COLLINSASSET Balance $10,018 Account Number ***********

    Business Response

    Date: 11/11/2022

    November 11, 2022


    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re: Complaint ID ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for these corrections to be made on my credit report

    Business Response

    Date: 11/11/2022

    November 11, 2022


    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re: Complaint ID ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for these corrections to be made on my credit report

    Business Response

    Date: 11/09/2022

    November 9, 2022


    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re: Complaint ID ********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose. We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully,

    Collins Asset Group, LLC
    *******************************

  • Initial Complaint

    Date:09/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for these corrections to be made on my credit report

    Business Response

    Date: 10/05/2022

    October 5, 2022

    Better Business Bureau
    1805 *********************************************************************************; 78754

    Re:  ID:  #********

    To Whom It May ****************** have received information from the Better Business Bureau (BBB herein) that you filed a complaint against our company, Collins Asset Group, LLC.  Please consider this as our response.

    Collins Asset Group, LLC is bound by State and Federal laws that restrict us from releasing any confidential information, including your social security number and date of birth, to third parties let alone allow such information to be posted publicly on websites such as the BBB.  Unless you have given BBB legal authority to the contrary, we are prohibited by Federal and State Statutes and cannot release or disclose any information to them.

    If you are interested in the BBB acting as your attorney-in-fact, you will have to sign an attorney-in-fact form, or a form similar in nature, granting the BBB permission to obtain your personal information and giving us permission to discuss your account with them, within the confines of all laws regulating our industry.  Until that time, we remain committed to continue being a law-abiding organization and refuse to disclose your information.

    If you would like to discuss your account directly with our office, please contact us at **************.

    Please believe us when we say that we are not trying to make things difficult on purpose.We are a huge advocate for great customer service and compliance. We simply need to follow the laws exactly as they are laid out to us.

    Respectfully

    Collins Asset Group, LLC
    *******************************

Collins Asset Group, LLC is NOT a BBB Accredited Business.

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