Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tesla, Inc.

  1 Tesla Rd Austin, TX 78725-4400

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  Tesla Gigafactory 2

  1339 South Park Ave Buffalo, NY 14220

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  Tesla Dallas- Northpark Center

  8687 N Central Expy Dallas, TX 75225-4427

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  Tesla, Inc.

  3605 S Padre Island Dr Corpus Christi, TX 78415

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  Tesla, Inc.

  1 Goat Is Newport, RI 02840-1559

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been 35 days since I took delivery of my Model 3 and Tesla has not registered the vehicle with the Georgia ****I took delivery of a Tesla Model 3 on August 19, 2023 in *******************. During the pre-delivery process, I informed the dealership that I live in ******** ******* and would require the vehicle be registered in *******. The team informed me that this was not an issue and provided assistance in changing the registration location in the delivery portion of the Tesla app. I also submitted a Title Ad Valorem Tax (****) exemption to the dealership as I was under the impression that I qualified for the **** exemption. The dealership sent the documents to their registration team and, after review, had the **** tax removed. On delivery day the team made no mention of any issues with my registration paperwork. After asking the delivery specialist for a temporary plate, I was provided a 7-day *********** tag. The week of August 28th, Tesla mailed additional registration paperwork to my home address. I completed the paperwork and mailed it with the pre-addressed label on September 5th. I received no follow-up from Tesla after mailing. On September 18th I visited the ************************** in an attempt to resolve the issue myself. The tag clerk requested the tracking number associated with the registration packet that Tesla mailed. In an attempt to get this information and resolve the situation, I contacted Tesla in ******************* every day, multiple times, between September 15th and September 21st. When Tesla finally answered the phone I was informed that the ******* based team was difficult to work with and they were the reason for the delay in my registration. At this point, the registration paperwork had still not been completed. I informed the advisor I am fully prepared to pay the **** fees by check or card, either to Tesla, or the **** Tesla has yet to resolve the issue and remains extremely difficult to contact.

  Business Response

  Date: 10/03/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased this car back in October 2022 and in July 2023, the car all of a sudden went offline and would not start and doors would not open. I had it towed back to Tesla and went down the next day to pick up my courtesy car and hoping to retrieve my things in my car but they still were not able to open my door. A week later, they told me that the car is finished repairing and just when I was about to head down, the car went offline again. Over the past two months, they have had multiple teams diagnose the car and have not been able to figure out where the issue is. Even when they have stated that they have found the issue and replaced the parts last week and said they will keep testing to make sure the car doesn't shut down again, they have not updated me since. My family and I would not feel comfortable and safe driving this specific car again even if Tesla was to repair it now and we get it back because who knows when it will break down on us again when this car is not even a year old as it has happened even within the period that they were trying to fix the car. We would like to have the amount we have paid for this car back and compensation on top for the trouble and inconvenience that this issue has caused my family.

  Business Response

  Date: 09/28/2023

  A Service Supervisor has been in contact with the customer to address their concern regarding their buyback request within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

  Customer Answer

  Date: 09/28/2023

  Complaint: 20652151
  
  I am rejecting this response because this is not addressing what I was originally requesting for.

  I requested for a full refund of the vehicle with additional compensation on top to compensate for this inconvenience and stress that it has caused for me and my family. I would not even be able to purchase another vehicle of the same model or grade if I were to receive the buy back amount for another vehicle.
  
  Regards,
  
  *******************

  Business Response

  Date: 10/02/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Service Manager has been in contact with the customer to address their repurchase request within the past 48 hours. Tesla has provided our position to the customer and considers this matter closed. 

  Customer Answer

  Date: 10/03/2023

  Complaint: 20652151
  
  I am rejecting this response because the business still has not address my initial concerns for the matter.

  The business is not considering what if another issue arise again after I pick up the car. The business is not considering the safety of my family and how this car has gone through a number of issues within one year.

  Even with the repurchase option, the business is not going to compensate enough for me to repurchase another car.

  
  Regards,
  
  *******************

• Initial Complaint

  Date:09/25/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During time of purchase, Tesla offered loyalty benefits to buyers who already own Tesla products. Benefits are $500 discount and 3 months access to Tesla's Full Self Driving feature (software enabled feature). Since my new car already includes the *** feature, I requested that my 3 free months be applied to the other Tesla car under the same account (VIN ending in ******), initially I was told by the sales support team that my request will be granted at a later date, but both following inquiries from my side went unanswered.

  Business Response

  Date: 09/27/2023

  A General Manager has been in contact with the customer to address their concern regarding their FSD loyalty benefit within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/23, I scheduled a test drive for my grandparents at the ******* Self Test Drive location (*************************) at 5:00 PM. After the Model 3 test drive, I faced an issue with returning the vehicle. Tesla security personnel, ***************, questioned our authorization. After confirming our reservation with the Tesla rep ******* ************) and providing my driver's license, Cha went away.However, we encountered difficulties when attempting to start the vehicle, receiving a "no key" message. We contacted the same Tesla rep, who had me search throughout the car (under/between seats, glove box, mats, trunk...etc) for a key, to no avail. She then attempted to call back the previous driver of the vehicle to inquire about the key's location, she instructed me to keep looking for the key. After awhile, she called back and then informed us that no key was required and provided a PIN to start the Model Y.As we began our test drive in the Model Y by backing up, Cha from Tesla security once again intervened, claiming we lacked auth for the test drive despite showing our appointment on the app. The Tesla rep couldn't resolve the issue as I passed messages back & forth from the Tesla rep to Cha via my phone for 10 minutes.Cha escalated to his manager, ***********************, at Tesla Security, while our rep contacted her manager, "******." ****** promised to contact ****** directly, extending our wait by 15 minutes. When ****** arrived onsite, I wasn't able to reach ****** until later. Then, *** asked for my license again and began recording information. ***************************** connect on phone, they decided to discuss the matter through internally thru Tesla Teams.After almost an hour since entering the Model Y, me and my Grandparents abandoned the test drive. This test drive was our most unpleasant experience ever, wasting our time and treating us unfairly under the hot ********** sun. We felt unjustly treated, especially for a test drive arranged by Tesla itself.

  Customer Answer

  Date: 09/25/2023

  I would Tesla to respond clarifying what resulted in ** not being able to do the test drive at that location.

  The next time I go do a test drive at the location I do not want to waste an hour being stopped by their security staff.

  Business Response

  Date: 10/02/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Sales Manager has reached out to the customer via phone and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed on my home by Tesla (FKA SolarCity) in 2014. A portion of my roof is leaking and needs to be replaced. The panels will need to be removed and replaced which is where I am having issues with Tesla. The system is leased.I signed an econtract with Tesla in 2013 (v5 of Tesla's contract) but installation did not happen until 2014. In 2014, I received a hard copy of the contract (v7 of Tesla's contract) which differs from the econtract executed in 2013. Tesla's Resolution Dpt has indicated they have no record of the 2014 contract. I have since provided copies.The design and pricing of the system ultimately installed on my home is based on the v7 of the contract and is not consistent with the v5 econtract Tesla has on file. In addition to the difference in the system/pricing, one additional difference in the contracts is the responsibility for the cost of removing and replacing the solar panels in the event of roof repair and replacement.v5 of the contract, has responsibility of the full cost of the removal and replacement of the system on the homeowner; v7 of the contract, has Tesla responsible for the cost of the removal and replacement of the system for payment of $499.Tesla's Resolution Dpt has acknowledged that the system installed on my home is the system as described in v7 of the contract - not the v5 of the contract - and that Tesla has been receiving monthly payments on the system via direct debit since the system was installed based on the payment schedule detailed in the ******************************************************************************** the 2014 contract, which was acknowledged by Tesla's Resolution Dpt, they insist that the section of the contract related to responsibility for the removal and replacement of the solar panels should be governed by the 2013 contract. The Resolution Dpt agreed to review the issue but will now not return calls.

  Business Response

  Date: 10/02/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

  Customer Answer

  Date: 10/18/2023

  Complaint: 20647463
  
  I am rejecting this response because: No communication has been received from SolarCity/Tesla (Tesla). Tesla ***************** will not answer or return messages and I can't move forward with removing the solar panels without coordination from Tesla or I risk violating my warranty. Tesla doesn't provide contact numbers, email addresses, or physical address for communication. My only option for contact was to restart the process through the Tesla website. The removal and replacement specialist that most recently responded indicated she can't help with the specific issue of financial responsibility for the removal and replacement work, only coordinate the work and provide me with the cost for me to pay. 

  
  When I last spoke with the ***************** (************,************) Ms. ***** said she would review the documentation again and I would receive a call back. I have not received any communication back and I've left 8 messages since our conversation. Prior to actually speaking with Ms.*****, I had left seven messages before she answered on the eighth call (Tuesday, August 22, 2023 10:14 AM PST).
  

  I've attached the documentation I received from Tesla in hard copy - this contract supports the system that was actually installed on my roof and the payment Tesla has been deducting monthly from my bank account. This contract is also a more recent version of the contract than the econtract Tesla has (which relates to a system that wasn't ultimately installed on my home).Ms. ***** concurred that the documentation I provided refers to the system installed on my home and that the econtract Tesla has on file relates to a system that was not installed. She also agrees that the monthly payment deducted from my bank account is based on the contract I provided and not the econtract Tesla has on file.
  

  However, Ms. ***** thinks financial responsibility for the removal and replacement of the solar panels should be determined based on the econtract Tesla has, not the contract supporting the system actually installed on my home. 
  
  Regards,
  
  *********************

  Business Response

  Date: 10/26/2023

  A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution. 

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Tesla model X (9/11/2023) after getting assurance from advisor that the new car will not hit garage door opener.. Did had some concerns so I went back and asked the same questions on 9/20/2023. Talked to 3 Tesla employees 2 said the door will hit the chain and one said it would not. They suggested to make appointment with the advisor and comeback. I came back on 9/21 /2023 with an inch tape to measure the hight of the falcon door my self since none of the Tesla employees knew that. After discussing the matter with two employees the advisor told me that Model X will hit the drive chain and suggested to buy Model Y instead of X. I bought the model Y but the advisor would not give credit for $250 which was reservation fee for Model X even though he is the one who told me that the door will not hit the drive chain and then told me that it would do so and not to buy model X. I have a witness for every time I went there. Want an apology and refund of $250 and cancel Order for model X.I would have complained to higher up in Tesla first but I can't figure it out. Everything is automated.

  Business Response

  Date: 10/02/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Customer Experience Manager has been in contact with the customer to address their request to have *********************** nonrefundable order fee refunded within the past 3 days. Tesla has presented our position to the customer and stands firm on its decision.

  Customer Answer

  Date: 10/02/2023

  Complaint: 20646768
  
  I am rejecting this response because: It is their wrong information that lead me to order. Later when they reversed their position I ended up buying an alternative.  5 different people I talked to did not give me the right answer and differed among themselves on the information.

  
  Regards,
  
  ***********************

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a few appointments with the service center in ******** **. I had previously on another visit complained about a rattling. The technician drove it 3 miles on back roads and said he found nothing. I had advised the advisor it was over 55 mph. He never even went in the highway. I took my car in this last time with the same noise and a smell from the ** system. They tried charging me to clean my ** system (I had already replaced the cabin air filter ). After I asked 2 different technicians why they would charge me for a sealed system their only response was it was a service and that Tesla had a problem with that and they couldnt tell me why. I believe ****** got involved and fixed that issue for free. Then I was charged a 200 fee for not finding the rattle. I did make ****** put it in writing that they will reimburse me when the sound is duplicated. Now I will admit I went up there and drove with 1 new technician and we heard nothing at that time. I told them I would come back when it was doing that. I picked up my car and they didnt leave the key card in the vehicle like I asked so when I called they advised me I could pick it up. I explained to them I lived 30 monied from there. I asked for the general manager to call me twice. When my wife drove there on the 20th to get the key card which they refused to mail she left a note for the general manager to call me and of course they still have not. Apparently the customer service at that location truly didnt care about the consumers. I am going to go back up there next week and demand a technician to drive with me when I know its rattling. We were looking at upgrading to a higher end EV over the next 3 months but with your lack of consumer skills we will be looking at all our options. And once they hear that noise if Its not fixed properly and Im refunded within 30 days I will file a claim in small claim court. I would rather spend $1000 than have someone rip me off for $200

  Business Response

  Date: 10/03/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A  Service Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly. 
  
  

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My current car, a 2013 Tesla Model S broke down and was towed to the Tesla service center. The day it arrived, I was told that water had leaked into the battery, it was not repairable, and was quoted $15,200 to replace the battery. I was at this point offered a trade in value for my current car for $8,500. A day or two later, I ordered a Model Y for $46,960. As I was beginning to prepare for delivery, I was informed from the service department that the battery was repairable and after about 4 more days, the car was done and ready to be picked up. I was still considering purchasing the Model Y and asked if there would be a revised trade in value, since the vehicle was repaired. I was told that it most likely would be increased, but they would not know until the repair was compete and paid for. I paid approximately $785 for the repairs and it wasn't until after I paid for the repair, that I learned that the trade in value was still $8,500. In the meantime, my order for a Model Y was canceled by Tesla. I have since, several times attempted to place another order for a similar vehicle at the same or similar price, but was never able to do so. Tesla has now placed my order with another vehicle with the same configuration but a price of $50,400.

  Business Response

  Date: 10/03/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
  
  

  Customer Answer

  Date: 10/13/2023

  Complaint: 20645062
  
  I am rejecting this response because: The Tesla representative (*******) reached out to me to discuss this matter. We discussed my concerns and she informed me that she would attempt to resolve my two primary complaints - 1.) I was charged for a second $250 order fee and 2.) I paid for nearly $800 in repairs, which were not approved by me at the time and resulted in no adjustment to my vehicle's trade-in value.

  After several days, I reached out to ******* to find out if these concerns were resolved and she informed me that she had approval to refund the $250 order fee but not the unauthorized repairs. We further discussed these concerns and she said that she would look into it further and get back to me in a day or two.

  After several more days, I contacted ******* again to find out whether these concerns had been resolved. She informed me that the $250 order fee refund was rejected, but she was again trying to get that refund processed. She also informed me that the refund for the unauthorized repairs was rejected. 

  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a Tesla Model 3 on July 1, 2023. I traded in a vehicle to apply some of that value to the lease agreement, and another portion of the remaining value ($12,107.50) was to be returned to me. I left the dealership with a temporary ******* tag with the instructions that I would be mailed paperwork to complete the registration in my new home **************. After nearly 3 months, not only have I not received the remaining money due to me, but I haven't received any paperwork to complete my registration.I now have an unregistered vehicle that I cannot legally drive despite paying monthly lease payments. I call Tesla several times a week to follow up on the registration. The customer service representatives contact the Tesla DMV team each time only to be told that "it's being worked on", but no concrete details of that are given. I also email Tesla Finance about the remaining balance I'm owed and get a similar response (e.g. "a case has been opened, they will contact you"). They do not return my calls, emails are responded to with vague responses, and even Tesla's own customer service people have expressed frustration at the lack of progress.At this point, I've gone as far as I can on my own and contacting them repeatedly has not made any progress. I'd either like to have the documents and check I'm owed or I'd like for them to let me out of the lease agreement with my money back. Any help would be much appreciated!

  Business Response

  Date: 10/04/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint.
  
  

  Customer Answer

  Date: 10/04/2023

  Complaint: 20654178
  
  I am rejecting this response because: This is the response from the company I typically receive (i.e. someone will look into this and get back to you) with no resolution. I will only consider this case closed when I have the check for the amount I'm owed and when I have a legal registration and license plates on my vehicle. 
  
  Regards,
  
  **************************************

  Business Response

  Date: 10/10/2023

  A Sales Manager has been in contact with the customer to address their concern regarding their registration within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed. 
  
  

  Customer Answer

  Date: 10/11/2023

  Complaint: 20654178
  
  I am rejecting this response because: I have not been contacted by a service representative regarding this issue within the last two days. Please provide evidence of when this contact occurred and with whom. I do not have a registration for my vehicle nor the money I'm owed so this matter cannot be closed. 
  
  Regards,
  
  **************************************

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Tesla solar installed 4/2021. Worked great. I pay a monthly payment for the installation ownership.July 2022, company notified me of mandatory maintenance. I complied with future appt, took off work nobody showed up. This happen 3 times until Oct 2022. Nobody ever showed. I gave up.Apr 2023, unbeknown to me, solar was out. The only reason I knew was because I had signed on to my SCE ad saw my bills were close to $500, normally $0-$18. I immediately signed on to Tesla Ap and got instructions. Followed troubleshooting, to no avail. From there did "chat" and phone calls, several times. Got an appt for 3 months out. Took that. Aug 25, techs ( 4 men) came out. Said originally installed wrong and would fix today. They left and I got home from work. Per the original troubleshooting instructions that I followed in Apr, the light was blinking the same, meaning it isn't working. Signed on to my Ap and saw nothing was being generated. From there did "chat" and phone calls, several times. Never heard back. Checked every day on Ap. 2 weeks later , Sept 9 it showed that it had been working since tech appt - Aug 25. How were we supposed to know? Nobody contact you whether system is down or back up and working. This company is virtually impossible to contact. Now I am seeking a $2000 SCE bill that incurred while solar was out. I have followed the instructions that I was told. Have contacted them 3 times since Sept 13 and have heard nothing. I am so unhappy with Tesla. They are supposed to be reputable. How can ********** the world when he can't even power my house correctly? Customer Service is terrible. I need help seeking this reimbursement of incurred costs. I hope you can help out with this.

  Business Response

  Date: 10/02/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

  Customer Answer

  Date: 10/03/2023

  Complaint: 20652653
  
  I am rejecting this response because:
  I have yet to hear back by phone or text or email, other than it has been expedited. It has been almost 6 months and no resolution. 
  Regards,
  
  *********************

  Business Response

  Date: 10/12/2023

  We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

  Customer Answer

  Date: 10/13/2023

  Complaint: 20652653
  
  I am rejecting this response because:
  They continue to give the same automated response. I have yet to hear from anyone. They apologize and say its been expedited. 6 no and have not heard any resolution. 
  Regards,
  
  *********************

  Business Response

  Date: 10/20/2023

  A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution. 

  Customer Answer

  Date: 10/20/2023

  Complaint: 20652653
  
  I am rejecting this response because: once again it is the same automated response. Sorry its taking so longwe are making necessary steps to make this right. The system has been working but now they give me run around about reimbursement for 6 months that it wasnt working; no help or response from Tesla was given. I have reached out and troubleshot exactly how they told me numerous times and still no response. 
  Regards,
  *********************

  Business Response

  Date: 10/30/2023

  A Tesla employee has been in contact with the customer to address their concerns. We encourage the customer to continue working directly with the Tesla employee to achieve an amicable resolution. 

  Customer Answer

  Date: 10/30/2023

  Complaint: 20652653
  I am rejecting this response because: NOBODY from Tesla has been in contact with me. When is this going to get resolved? This is maddening and absolutely ridiculous. Instead of going back n forth through BBB,  why cant someone just call me and resolve ASAP? Stop the false statements and get this done. This is so unfair.
  Regards,
  
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