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Business Profile

Auto Manufacturers

Tesla, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tesla, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tesla, Inc. has 156 locations, listed below.

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    Customer Complaints Summary

    • 3,336 total complaints in the last 3 years.
    • 1,022 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/24/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I refer serval client to become as a new ***** for tesla! Which at that time Tesla encourage all the currently customer refer more and more friend and relatives purchase Tesla and become a new client to rich their community. I would receive ***** refer points and that's what I should get, cause I'm like a saleman work for Tesla, and I give a generous back to each of my friend, I use ****pts to redeem a wall connector and give them at free of charge!Everything runs pretty well, all party get the benefit until Tesla increase their wall connector from ****pts to ****pts! I think because of I redeem two wall connector before, Tesla might also block me cuz I don't even see any option for Wall connector now!Their is no notice to all client when Tesla increase their rate and no window period to let customer use the points where they get from before!!!I referred 4 of my friend and sent two of them before, but now I need two pay by myself to give the rest two of my friend whom I promise they will receive it!It's like a contact when I promise my friend and meanwhile it's the point why they purchase their Tesla!I ask Tesla to give these two Wall connectors at ****pts which I should get at these rate instead of ****pts and I even can't see it from points store currently!!!They break the contract and ******** consumer Law!

      Business Response

      Date: 09/27/2023

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has been in contact with the customer to accept their feedback regarding the refer and earn program within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed. 

      Customer Answer

      Date: 09/27/2023

      Complaint: 20649859

      I am rejecting this response because: There is not yet a solution they provide me at this minute! I need them to listen and provide me a solution!~

      Regards,

      *********************
    • Initial Complaint

      Date:09/22/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The vehicle that I leased in July, 2021 - has had numerous issues ranging from battery, interior, trunk/frunk, etc. After researching the ** lemon law, I reached out to Tesla directly to discuss. I had been contacted by *********************************, Tesla General Manager, on 9/1/23 indicating that I would hear from him within two weeks. In addition, each Thursday by 5pm, I would receive an update. I have not heard from Tesla. I have emailed 9/13, 9/20, and 9/22 - no response.

      Business Response

      Date: 10/02/2023

      A Service Manager has been in contact with the customer to address their concern regarding their service repairs within the past 5 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 10/02/2023

      Complaint: 20643307

      I am rejecting this response because: I contacted the NCDS/CDSP, who decided that there is a case and asked for documentation. I am pursuing my case with them because I do not feel safe in my vehicle. 

      Regards,

      *******************************
    • Initial Complaint

      Date:09/22/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered (Order#RN119355868) Model Tesla 3 on June 22, 2023 at Tesla ********* (*************************************************************). ***y told me that there was a promotion of 3 months of Free Supercharger miles. I took delivery of the vehicle on June 24, 2023. I was told that I will be seeing my 3 months of free Supercharger Miles in "Loot Box" on the Tesla app on my phone. Nothing showed up. First week of July, I called Tesla ********* ************** to enquire about the super charger miles. *** Tesla staff told me that the free miles will show up on July 21 in Loot box. I waited until then and I called again on July 23rd. On that day the staff told me that I will be seeing those free super charger miles in three days. Next day I got a text stating that the miles haves been applied in the app under **************** and they only allocated 2 months of free super charging miles expiring on Sep 23. ***y sold me lies and cheated me of 1 month of free super charger miles. I made several calls and also visited in person at Tesla ********* dealer. ***, *****, ****,a nd ******* were the people whom I spoke with. ***y said they will help but no action has been taken. Now they blame the Tesla HQ and say that they cannot help me get my 1 month of free super charger miles. Tesla Team sold me lies to get my business. At times they threatened to disconnect the call when I asked them about my lost 1 month of free miles. ********* I call, I am told that the team is in a meeting and they will call me back, but they never did. ***y basically are bullying me and openly cheating me. I attached my chats with Tesla staff. I need my lost 1 month of free charging that they promised.

      Business Response

      Date: 09/27/2023

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Corporate agent has been in contact with the customer to address their Supercharging incentive within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed. 
    • Initial Complaint

      Date:09/22/2023

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bad quality and worse services, overall terrible experience learnt. i bought a new tesla 3 on June 26, 2023, but 1 of the tires brown out on highway on Sept 8. App and call for Tesla Roadside assistant do NOT work at all that night, which Tesla promises for 24 hours services if in need. I had to wait hours but no choose asking for CAA help to towing my car back to my home. Until next day, i contacted Roadside assistance again. it works this time and Telsa ****** gave me a quote for C$375 to replace a tire if can't repair it for same brand tire, but I did tell the agent I wanted better tires and warranty for the new tires Tesla is going to put on. Tesla sent a serviceman as usual and he replaced the broken tire and checked all 4 tires' condition with an air pumper at my home. afterwards he texted me an invoice for C$503. I replied him right away that invoice is wrong. and I also requested for reimbursement of CAA towing charge I paid. he told me that tesla quoted in USD the day instead! Also tesla forgot to add the labor cost on top. overall I got wrong quota he said. what a good excuse! I asked him again to honour the quota, and he eventually corrected it as quoted, but no reimbursement for CAA charge, as he asked me to contact Tesla support, who never replies my request at all. so when I review the invoice Tesla sent to me by email that day and ask for pay, I have chosen to reject that with tons of reasons: 1. that the roadside assistance does not work, so that ***** has to pay for the towing . 2. 4 tires after services are not in same gauges, 3. there is no warranty for new tire just installed by Tesla, which indeed the manufacturer does provide warranty to consumers! 4. price was wrong if I do not contest with the initial invoice tesla sent. 5.bad services. 6. no support at all once you placed an online order. Yet, Tesla charged my **** card without my approval, as I have rejected that invoice online after I reviewed and input a reason why I did that!!!

      Business Response

      Date: 10/10/2023

      A Service Manager has been in contact with the customer to address their concern regarding their repair estimates within the past 7 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:

      I did receive the call from service manager, Tesla ******, and a full payment has been refunded in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***************************
    • Initial Complaint

      Date:09/22/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received an email from tesla saying that our car payment with the check has bounced. Vin of the car is VIN: ***************** Tesla said that the check was initially posted to the account on 7/21/23 and rejected on 9/19/23. The check from my bank had a date of July 11, 2023 and is voided after 30 days. So it sounds like tesla is trying to cash the check past the void date and trying to charge us fees claiming that our check has bounced.

      Business Response

      Date: 09/29/2023

      A Finance Manager has been in contact with the customer to address their concern regarding their vehicle payment within the past 2 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 09/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      Wing Tsubasa **
    • Initial Complaint

      Date:09/22/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 2023 notified Tesla of severe noise and vibration coming from back of vehicle.In Tesla message app they advise this was a common issue and to keep driving the vehicle. Video was sent to Tesla of issue,We felt it was not. Not much we can do. any appointment or service takes weeks if not months.In August 2023 noise and vibration happened again. We did not notify Tesla this time figuring we would b told the same thing as before.On Sept 17th We broke down due to a lost power issue. It was pouring rain. The car was Towed by Tesla. Told on Monday Sept 18th. Issue with back of the vehicle, possible due to same issues in *******. No one can tell me. Vehicle was suppose to be ready this week. Sept 22nd. All under warranty. Got a call today for a payment of $2500 for damage they say I caused due to something other than manufacture issues. We need this resolved as Tesla does as they please with everyone.Have proof of videos and issues we have had since we got the vehicle.This is just the most major issue.

      Business Response

      Date: 10/16/2023

      This customer has started arbitration and we encourage them to work with Tesla through that channel.
    • Initial Complaint

      Date:09/21/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tesla Insurance **************************** odsprStnoe5lu0a1fm5ga7l7t 1 uh967m557t1taih341i26 h 012fh0fm9t42 I purchased a Tesla Insurance policy because the quotes I got from traditional insurers here in California were outrageously high. The rate I am paying on my 2023 Model 3 is comparable to what I was paying for my previous, non-electric vehicle. The problem is there is no customer service. At all. Right now I am trying to get a physical proof of insurance card. They don't send you one. There is no website you can go to and download it. And the app freezes when I try to access the documents on the app on my phone. I called the customer service number. The shortest waiting time is an hour. When it gets to that point, the call drops. I emailed them at the address they used to confirm my first payment ****************************************************** No response. So I have no proof of insurance and no way to get it.

      Business Response

      Date: 09/27/2023

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla Insurance Manager has reached out to the customer via phone and email and has been unable to connect with the customer. We have provided direct contact info and have attempted to address their concerns. Should the customer have any follow-up questions or concerns, we encourage them to contact Tesla directly.

      Customer Answer

      Date: 09/28/2023

      Complaint: 20633592

      I am rejecting this response because:

      it's a lie. 

      I responded to the email and, as usual, received no response from them. I have spent many hours on the phone, almost all of them on hold. I have been promised the issues would be resolved. They have done nothing to resolve them. 

      Regards,

      *************************

      Business Response

      Date: 09/29/2023

      A Tesla Insurance Manager has been in contact with the customer to address their concern regarding their insurance card within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
    • Initial Complaint

      Date:09/21/2023

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In mid July I spoke to a Tesla representative in person. They convinced me to trade in my current Tesla for a new Tesla. In doing so I would be able to transfer a software feature called Full-Self Driving (FSD) and receive ****** referral credits that I could use towards another software feature, acceleration boost, which would make my new car just as fast as my current car. I picked up my new car on 8/22. The rep said referral credits usually take over night to post then I could redeem them for the software acceleration boost. On 8/30 I contacted Tesla Support informing them the credits still said "Pending" on my account. The rep asked me to email proof that it said it was pending, I did. After reviewing the email the rep said the credits will be released in a few more days. On 9/5 I contacted Tesla Support again informing them the credits were still pending. The rep assured me it was going to through, just to give it more time. On 9/21 I reached out to Tesla Support for a third time, about my credits pending. This time they changed their story and said it was not going to be released from pending. I purchased a new vehicle based on two reason the rep told me; FSD would transfer AND that I would receive credits to be able to get acceleration boost at no cost. Only one of those two things has happened. To be told during a sales pitch, then assured twice after purchase that I was going to receive a referral credits then being denied that is false advertisement, misleading, and wrong.

      Business Response

      Date: 09/28/2023

      A Customer Experience Manager has been in contact with the customer to address their concern regarding their referral credits within the past 24 hours. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.

      Customer Answer

      Date: 10/02/2023

      Complaint: 20638454

      I am rejecting this response because: I am rejecting this response because: they still have not provided a solution or proper communication. I spoke to the Manager from the *********** Location, ******, on 9/27 at 4:40pm. He stated he should be able to get this resolved pretty quickly and that he would call you back the next morning (9/28) with more information. I did not receive a call back. I provided a follow up call on 9/29 at 3:22pm and left ****** a voicemail. After not hearing back I called Tesla KC on Monday 10/2 at 11:43am and spoke representative that said ****** was in a meeting and he would call back in about 20 min. After 2 hours with no call, I called back again at 1:59pm and was routed to online support. The representative said they would pass along the message to ******. As of end of day 10/2 I have not been contacted. 

      Regards,

      *************************

      Business Response

      Date: 10/04/2023

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Customer Experience Manager has been in contact with the customer to address their referral credit concerns within the past 24 hours. Tesla has provided our position to the customer and considers this matter closed. 
    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchase Dt: 09/30/2017 Amount Paid: $3000 in 2017, with the current value being $15K Commitment: Provide FSD Features delivered via OTA updates.Dispute:Tesla is not delivering any OTA Updates to my car, while several updated have been made available to FSD Features to other cars from Tesla.Resolve:Tesla is unable to provide any update or unable to communicate with Tesla for an update Account:Issue Advertising:The FSD Feature was advertised heaving by the Company including videos of such feature existing; still undelivered and updated. Recently they even removed a NHTSA recall number without actually updating the release number that was advertised with NHTSA as fixing the issue.

      Business Response

      Date: 09/29/2023

      A Service Manager has been in contact with the customer to address their concern regarding their autopilot within the past 3 days. Should the customer have any follow-up questions or concerns, we encourage them to contact our representative directly. Tesla has provided our position to the customer and considers the matter closed.
    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inoperable service for 3 months. I was promised by a Tesla employee financial help 30% to pay electric company while Tesla product was out of service. When calling Tesla for the financial help. Was told that I was given false information and could not help to remedy my burden.

      Business Response

      Date: 10/12/2023

      We thank the customer for bringing this to our attention and apologize for any inconvenience. A Tesla employee will be reviewing the issue raised in this complaint. 

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