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Business Profile

Movers

PackPro Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Movers.

Complaints

This profile includes complaints for PackPro Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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PackPro Movers has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will Charger you double what they quote you.I had an awful experience and would not recommend. Not only did I have to hire other mover to finish the work they did not do with there slow moving unorganized team with no sense of urgency. They showed up late did not bring the right amount of movers.Also, they were more concerned about their playlist on their iPhone and they were about moving.The damaged my walls and instead of telling me they hid the damage with a blanket and tried to say it was not them.After complaining the manager / owner/ mover I cant tell because the people I tried to complain to kept lying to me about there roll With the company.They sent someone to fix it who did a terrible job and ended up coasting me more money to have a professional come fix the damage.Most importantly, I gave the ownership several chances to try to make it right and they were very unprofessional. Im posting this review so that other people going threw the stress of moving not adding a moving company that part of there strategy to make money is to under quote in order to Get a client Then charge them lists more because they take there time, damage your property and then treat you poorly when you ask them to make It right.Worst experience with a moving company ever!

      Customer Answer

      Date: 06/02/2025

      REMOVEDwas the first guy who called me and did no follow up on my complaint. REMOVEDwas the second guy who says he is not the owner then REMOVEDtells me He and REMOVEDeach own the company. 

      My invoice number is 15016 

       

      The phon number used was 

      REMOVED

      Also REMOVEDnumber

      REMOVED 

       

      They Might try to say I am not a costumer because My wife booked the appointment REMOVEDbut they had no trouble taking my money.   I also had to pay over 1700 in moving and repairs on top of the over $3100.00 I paid them to now move my 2 bedroom condo. 

    BBB Accreditation: None

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.