Complaints

This profile includes complaints for Gehan Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gehan Homes

  15725 Dallas Pkwy Ste 300 Addison, TX 75001-3850

• 

  Brightland Homes, Ltd.

  9601 Mcallister Fwy Ste 600 San Antonio, TX 78216-4618

  
• 

  Gehan Homes, LTD.

  6104 Hubbell Drive Pearland, TX 77584

• 

  Gehan Homes, LTD.

  9700 Richmond Ave, Suite 270 Houston, TX 77042

• 

  Gehan Homes, LTD.

  Houston, TX 77042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  will never purchase another home from ********** Homes again. Their warranty department has been completely unhelpful and defensive any time we raise an issue that needs to be addressed.We have a drainage problem that was identified in the inspection report before we moved in, yet nothing was done about it. The issue persists on the side of the house, causing ongoing problems. I've spoken with Deve multiple times, but instead of offering a solution, she repeatedly blames us for "overwatering the grass." I've used sprinkler systems for yearsthis isnt user error. The real issue is that the property lacks proper drainage ************* beyond frustrated with this builder. Brightland Homes clearly has no intention of standing behind their work or fixing the problems homeowners are left to deal with.

  Business Response

  Date: 07/15/2025

  We have reviewed the homeowners complaint, the history of warranty calls, the grading survey, and homeowners 3rd party inspection report from prior to closing. 
  
  Our previous inspection of the irrigation system does show that the homeowner is watering 4 times a week, for longer periods than is recommended.  The ideal amount of time can certainly vary depending on the grading, space between properties, direction of home and sunlight access, type of grass, etc., so we wont be able to make a definite determination until we inspect the property again with a landscape professional.
  
  We will make arrangements with the homeowner to inspect the property again and then determine if there is any type of defect, and if we need to take any actions.
  
  We will schedule that for the week of July 21st if the homeowner is agreeable.
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new build in September 2020. Had problem with AC this week & just found out that Gehan didnt register our system with ****** so it is not covered under warranty. Looking to Gehan to pay the costs of repairs.

  Business Response

  Date: 06/30/2025

  In response to this BBB complaint from June 10th, I have reached out to Ms. ****** regarding her request for reimbursement for her HVAC repairs. When we conduct an orientation with our homeowners prior to closing, we provide them all of the appliance and mechanical registrations cards. Any extended warranties are initiated by the homeowner after closing and their submittal. This extended warranty is between the homeowner and the manufacturer (just like appliances). The builder carries a 2-year workmanship warranty on mechanical systems. After that point, the builder provides no extended warranty. We also lose visibility to any repair calls once the system is out of our warranty. Below are some specific dates and warranty records that ********** has on this particular home.
  
  Home closed 9/25/20.
  60 Day warranty request submitted by homeowner on 12/3/20. Signed off on 5/6/21 (only HVAC item mentioned was front bedroom sensor).
  11 Month warranty request was submitted on 11/30/21. The homeowner also submitted their third-party home inspection report. There were no HVAC related items listed.
  Received email from homeowner on 2/3/22 that everything was completed. Same homeowner that submitted this BBB complaint.
  After the 2-year warranty period, we no longer have access to **** ******* warranty files for our homeowners. They are out of warranty at that point.
  Only specific parts are included on the extended warranty. All labor is payable.

  Based on our warranty records, all work that was requested during this 2-year warranty period has been completed and signed off by the homeowner. To date, this home is coming up on 5 years from the closing date. There are no further warranties available for this home under the Limited 2 *********************** warranty. 

  Please let me know if you need any additional information.

  Thanks,

  **** ******

  V.P. Of Operations

  Brightland Homes

  Phoenix Division.

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 2 deposits, $4,000 of ******* and $4,200 for the lot and build totaling $8,200 to Brightland Homes. My job was eliminated and my loan was denied so I will not be relocating to ***** for work. The lot was not touched, nothing was even prepared to be built, we did not finish the design process. Brightland Homes is refusing to refund our deposits.

  Business Response

  Date: 06/16/2025

  This has been received. Thank you.

  Business Response

  Date: 06/18/2025

  We have refunded the $4,000 Earnest Money to the customer, as she is no longer relocating to Texas. In accordance with the contract she signed on April 30th, 2025, all option deposits are non-refundable. As such, we will be retaining the $4,200 in option deposits.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Brightland Homes Mockingbird Estates, ****** Nature of Complaint: Warranty Neglect, Poor Communication, Potential Safety Issue I am filing this complaint regarding unresolved warranty issues with my new home built by Brightland Homes in Mockingbird Estates, ******. There is a significant drainage problem in the yard and an unstable retaining wall, both of which fall under the builders 12-month warranty.Despite multiple attempts to contact the company, Brightland Homes has refused to communicate effectively or take responsibility for the repairs. The retaining wall poses a serious safety risk if it fails, and the drainage issue renders our yard unusablethis is unacceptable for a newly constructed home.We are now facing potential financial loss in home value and possible out-of-pocket repair expenses for issues that are clearly within the builder's warranty responsibilities. We simply want Brightland Homes to honor their warranty and repair the issues they are obligated to fix.We are requesting immediate intervention to ensure Brightland Homes:Inspects the drainage and retaining wall immediately Provides a written plan and timeline for repairs Resolves this matter without further delay or avoidance Thank you for your help in holding Brightland Homes accountable and protecting consumers.

  Business Response

  Date: 05/12/2025

  Good afternoon,
  We are currently working with the homeowner to resolve the issue.

• Initial Complaint

  Date:04/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had HVAC, plumbing, Electrical and Pest Control examine an unusual sound in my house that occurs during the day and night. No one has been able to find the cause of the strange sounds. Ive contacted Brightland Homes and they were supposed to to send individuals to look at the issue. Not have arrived.

  Customer Answer

  Date: 05/08/2025

  Date: Wed, May 7, 2025 at 3:36 PM
  Subject: Message from ************************
  I need to retract my complaint against Brightland Homes. They have recently dealt with my work request to significantly examine my rafters .

  Sent from **** ******** (********************************************************************************)

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report complaint against Brightland Homes (was doing business as Gehan Homes) an ongoing issue regarding the improper yard grading and drainage conditions at my home, which was completed and closed on December 18, 2023.Since taking possession of the property, I have experienced consistent water pooling in the yard, which I believe is due to an excessively steep slope and improper grading. As a result, there was no sod growth in the affected area despite taking several measures. I first raised this concern in my initial warranty ticket shortly after closing and have continued to raise the issue since then. Despite these efforts, the problem remains unresolved.While I understand that the grading may have been approved by the city at the time of completion, city approval does not release the builder from responsibility for delivering a properly functioning and livable property. The current yard conditions present potential risks to the property, including foundation damage, soil erosion, and long-term drainage concerns. I have already shared the enclosed pictures of soil erosion in the affected area along with the exposed irrigation pipes and other underground cables to ********** per my understanding of the warranty coverage and builder obligations, I respectfully request that this issue be properly assessed and corrected.

  Business Response

  Date: 04/29/2025

  Good afternoon,

  We are currently working with the homeowner to resolve the issue.

  Customer Answer

  Date: 04/30/2025

  Dear BBB Represenatative,

  I appreciate your mediation in resolving the complaint and hoping for a permanent resolution for the reported issue from my builder.

  However, I would like to notify you that I have not received any communication from my builder on this complaint yet, although the response indicates they are working on the issue with me. Hoping they are going to reach out soon.

  With the current weather of heavy rains I see the erosion is causing too much damage to my sideyard though.

  Customer Answer

  Date: 05/04/2025

  I am rejecting this response because: My sideyard has not been in a livable condition. Despite I raised several concerns the issue is becoming worse due to continuous soil erosion and this could also lead to potential foundational issues for my house.

  I have shown the representative that the grass and landscape has been perfect in all other areas of my house except the affected steep area. I have been going through lot of trauma due to my builder reckless response to the same.

  I kindly request this to be addressed through your mediation.

  Customer Answer

  Date: 05/09/2025

  Dear BBB Representative,

  I would like to follow up and seek you guidnace as I do not see any update on this complaint.  Does it mean this will be closed? or would you like me to provide any specific details?

  As I mentioned in my previous comments the issue has neither been resolved nor my builder agrees to provide some sort of remedy for the soil erosion, and steep yard which is not in livable condition. I am more worried as the soil erosion is causing the irrigation pipes, and internet cables being exposed to weather. This could further damange my foundation as well if not resolved soon.

   

  Thanks,

  ********

   

  Business Response

  Date: 05/15/2025

  We are actively working with the homeowner to explain that these items fall under homeowner maintenance. As noted in the warranty booklet that is provided to all homeowners, Section 5:Homeowner Duties & Responsibilities states: Such ongoing maintenance responsibilities include, but are not limited to: (5)Cleaning and proper preservation of grading around the Home and drainage systems to allow for the proper drainage of water away from the Home.

  additionally, the side yard has been observed as unmaintained which is no the responsibility of Brightland Homes. 

  Customer Answer

  Date: 05/18/2025

  I am rejecting this response because: While I understand and respect the responsibilities outlined in the homeowner maintenance section of the warranty booklet, I must reiterate that this particular issue stems from original construction and design deficiencies not neglect or lack of maintenance on my part.
  Specifically:
  1) The steep grade of the side yard was part of the original lot design and left unaddressed with appropriate erosion control measures.
  2) Downspouts installed by the builder are directly channeling large volumes of water during rainstorms, which has repeatedly displaced sod and eroded soil despite my ongoing attempts to maintain and stabilize the area (including fertilization, reseeding, and soil support).
  3) The erosion has now reached a point where irrigation pipes and other underground utilities are exposed, raising serious concerns about long-term stability and potential risks to my home's foundation.
  To characterize this as a simple maintenance oversight ignores the root cause and shifts blame unfairly. Proper water management and functional grading are builder responsibilities, particularly within the first year of occupancy, when construction-related settlement and drainage issues often emerge. I had been complaining about this since my pre-occupancy check list, 60 day and 11 month warranty ticket without a proper support from the builder.
  I have lived in the home only since December 18, 2023, and have been proactive in maintaining my property. I urge Brightland Homes to re-evaluate this matter with the seriousness it deserves and take corrective action to address both the drainage design flaw and resulting erosion before the damage worsens.
  I hope we can resolve this amicably and avoid further escalation, but I am prepared to pursue additional steps if needed to protect my property.

  Business Response

  Date: 06/10/2025

  Customer's Attorney contacted Business. Attorneys will continue discussion directly between them.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved in ********** Homes Casinas at ******. ********** is still building many homes. They have built 4 new homes around us over the last 6 months. The ************ has this large 3' by 4' Karaoke speaker with 12"+ base speaker. My wife and I have complained over 10 times in person, via multiple texts and calls to **********. When I went to the ****************** the office manager, ****** (sp) said she could do nothing about this. This was the sub contractors fault So I was forced to talk to the project manager in person. I was not well received. A few times they have turned the music down for a few hours then we get blasted with Tejano music for weeks at a non-time, non-stop during their long work hours. Btw: ****** lied to me. ********** hires and pays the sub contractors. ********** does have domain over the subs.The music is so loud, I cannot conduct business via Goto Meetings in 5 of the rooms of our home. That Karaoke speaker blasts so loud base we can hear it throughout the house and when they blast the base, we actually feel it. Glasses on our kitchen cabinet will literally move from the base.After 5 calls in the last 24 hours, they turned it down, but I can still hear and feel base in the 3 of our rooms. Below is the noise ordinance in ************* and we are definitely beyond the 50 ft.Public Spaces:It is unlawful to operate sound-producing devices, such as radios or musical instruments, in public areas if the sound is audible from 50 feet or more away. This applies to public streets, parks, and other public properties. ********************* Very few of the workers speak English. The workers have always been nice and respectful, except for the framer team. They are very hard and highly skilled. But it seems the the project manager of the sub contractor has no respect for the neighbors. It's gotten to the point where my wife and I fear about physical or property damage retaliation. PLEASE HELP US! Thank you very much - *** *******

  Business Response

  Date: 02/19/2025

  Brightland Homes representatives met with the ************* police. It was confirmed that there were no noise infractions according to decibel level or distance. On that side of the street, Brightland Home will enforce a "no loud music" policy.

  Customer Answer

  Date: 03/13/2025

  I also have 3 decibel readings considerably over the city regulations. However, I very much appreciate your attention to this matter. I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for a *************** on 3/28/2024, expecting completion by November. However, the home is approaching February with no closing date. The builder claims theyre waiting on an electric meter, but communication has been lacking. As a veteran and Federal employee, Im dissatisfied with the services and treatment. Theyve been opaque about funding allocation and advance payments. I was informed the home isnt in a flood zone, but a paperwork error led to the requirement of flood insurance, which the builder didnt disclose upfront. Months of inaction without A/C raised concerns about mold growth. A ********** employee advised a mold inspection, which revealed extensive mold throughout the home. The inspector suggested a reassessment after closing, but the builder refused to address the issue despite my $500 payment. The lack of understanding and disregard for my concerns are unacceptable. As a federal employee required to return to the office full-time in the next 30 days, Im facing relocation. I requested a refund and was informed Id only receive a small portion. Despite twice requesting to speak to a manager, Ive yet to receive a callback. This unprofessional behavior prompts me to hire an attorney to recover the funds.

  Business Response

  Date: 02/13/2025

  This customer purchased a home in a community that was delayed in getting power and gas services delivered by the utility provider.  This is not something that we have any control over.  We have done our best to keep everyone informed. 
  
  The home is not in a flood zone.  The flood insurance is temporarily required due to the government having not yet recorded the documents provided by the developer.  We have agreed to compensate each buyer for that expense, so they dont have a financial hardship due to this.
  
  We agreed to refund the buyer their ******* money deposit, exactly according to the Purchase Agreement. Any option deposits made are not eligible for refund.  The buyer recently signed the refund document, agreeing to this EM refund only.
  
  Were sorry that they wont be able to move into the home which we were building, due to work requirements,but the terms of the Purchase Agreement are clear on deposits in the event of a termination.
  
  ****** ********

  Customer Answer

  Date: 02/19/2025

  I am rejecting this response because:   
  

  I requested to speak with a manager personally several times and still have not received a call. The builder has not only refused to come to some form of agreement about the deposits, but also still didnt address the lack of consideration and understanding of the situation. In addition to the money they will not refund, I spent an additional $500 on a mold inspection that came back needing remediation for the home that was still not properly addressed. 

  Business Response

  Date: 02/28/2025

  We certainly understand this customers frustration with the situation and having to make the decision to terminate the Purchase Agreement due to a job requirement.  Once we verified that the job transfer was valid, and impacted their loan situation, we refunded the ******* Money. 
  
  Our sales management team did speak with the customers realtor representative.  We are not aware of any requests from the customer to speak with a manager.  In these circumstances we are certainly willing to if its necessary, and we are available,but typically our Sales Representative is the person who communicates with the customers.
  
  The buyer did contract with a 3rd party for a mold inspection to be done on the home.  We have reviewed the results of that inspection, and there is no need for any type of remediation.  The inspection stated that no visible signs of mold were present at the time of inspection.  Also, at the time of the inspection there was no operating HVAC system in the home yet, so the air samples would not be representative of a finished, functioning home, with a conditioned environment.   
  
  I will agree to reimburse the customer for the cost of that mold inspection, if theyll provide us with a copy of a paid invoice.  The other options deposits are not refundable, as is clearly outlined in the Purchase Agreement and as stated on the Cancellation of Contract document that the customer signed.
  
  
  ****** ********

  Customer Answer

  Date: 03/04/2025

  I have reviewed the business response and accept this resolution. Attached is the information requested for a refund to be processed.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, please if you come to fix the edges of the windows at the back of the ***********, the wood is opening up.

  Business Response

  Date: 12/17/2024

  The work has been completed and the homeowner has signed off on the work.  Thank you. 

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have bought a home from ********** Homes (*********) in Feb 2024. I recently noticed what I think to be sewer smell coming from the master bedroom closet. I noticed this smell after returning from a 1-month vacation. I used to leave the door open most of the time, but this time I closed the door of the closet when I went for vacation. After coming back I got the strange smell from the room, which I had only sparingly used. I first contacted the warranty number for Mustang Plumbing and they did a few tests (smoke tests and camera tests). They couldn't find the issue. They asked me to refer the matter to the builder. I have been in touch with someone from the ********** warranty team in ******. He did not offer any additional help even though my home is under warranty. His responses are unsatisfactory and shows that he had no intentions of taking care of my warranty even though the smell persists. He made references to indicate that I am imagining the smell and they don't warranty smells, which shows unprofessionalism rather than finding the source of the smell, which is warranty-able. I would like to escalate this matter to the complaints department of **********, ****** and get somebody to look at it. Here are some details about the smell 1. The smell goes away if I leave the door open to the master bedroom closet and vents periodically (exhaust fans, a/c etc). But the smell comes back stronger when I leave the door closed for 2-3 days.3. Instead of fining the root cause, the warrantly person tried to deflect the issue on dry P-traps and water softener (preplumbing was already done by builder).5. I am not sure if the smell is sewer gas or not. I am not experienced in smelling sewer gas. I am also not sure if the smell is harmful to humans. The negligence from this warranty person is astounding. I asked for his manager's phone number, but he refused to share it.Please escalate this matter to the Brightland homes complaints department.

  Business Response

  Date: 11/18/2024

  Dear BBB,
  Thank you for the opportunity to respond, our homeowner has also reached out to us directly. We currently have management in discussion about the concern and we'll reach out asap.
  And in response to this BBB inquiry, we've immediately emailed the homeowner back to expect contact soon and coverages were also provided, as unfortunately, there are no warranty coverages available for smells, odors or seeking them out - per the guidelines (attached proof of email response and the actual warranty coverages).
  Thank you very much for reaching out!
  BHWD