Business ProfileforGehan Homes

BUYER BEWARE; it will cancel your contract if you ask too many questions. My co-purchaser and I put money down on a lot. ********** Homes denied our request to use discontinued product, and we emailed to appeal. The ******* area manager, *************************, called me (in the middle of my workday), not to smooth things over. ***** took an immediately combative tone with me, using the phrase, "we absolutely DO NOT allow it," to respond to our email. ***** refused to answer my questions. Instead, he stated this was due to "customer satisfaction" reasons, which I responded was counterintuitive, as it was not giving customers a choice. The conversation continued in circles. ***** escalated the situation by stating, "It's not like I have a personal vendetta against you" - as if he did have a personal vendetta against me. At that point, I said, "This conversation is over," and hung up the phone. I felt threatened by *****'s use of "personal vendetta" and tone of voice and did not wish to engage with him further. Imagine our surprise when ***** sent an email as "notice of termination" of the purchase agreement without speaking to my co-purchaser. I never expressed that I wished to terminate the contract. It would seem that ***** had a personal vendetta against me and was terminating the agreement based on his feelings. Further, we received a Cancellation to sign that falsely stated we were not satisfied with the design center selections. When I emailed ***********************, the ** of Sales for **********, he punted it to *****************************, the president of the ******* ******** of ********** Homes. ****** emailed me, blaming ME for canceling the contract and absolving ***** of fault. He emailed my co-purchaser that he did not believe that ***** was anything but professional on the call. I don't know in what world using "personal vendetta" and yelling at a customer is considered professional, but perhaps that's how ********** prefers to treat all its customers.