Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** not liable for this debt with Rent Debt Automated Collect (The *******). I do not have a contract with Rent Debt Automated Collect (The *******) they did not provide me with the original contract as I requested over the phone. I have been calling since march and they told me they could not provide me with details about the debt with THE *******. Every time I would ask they told me the collection was under review. Now this is on my credit .

  Customer Answer

  Date: 07/14/2025

  ***** of letter to collection agency

  

  Business Response

  Date: 07/15/2025

  
  RentDebt Automated Collections, LLC (RDAC) is in receipt of ********************** complaint. RDAC has completed its investigation, and the results and our response follow.
  
  Ms. ********* account was placed with RDAC for collection on November 22, 2023, by RDACs client Preserve at Greison Trail,with a balance of $7,767.75. On November 27, 2023, RDAC mailed its initial collection letter to Ms. ******** at her last known address: ****************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the *******************.
  
  On April 1, 2025, RDAC received two phone calls from Ms. ********* however the representative was unable to speak to ger because her account was in a holding que based off her last BBB complaint ID ********.
  
  On July 10, 2025, RDAC reported Ms. ********* account to the three national consumer reporting agencies (Experian, *********** and *******) (****) with permission from our client, Preserve at **************RDAC has sent a request to delete this account from Ms. ********* tradeline. Please be advised, though RDAC has previously requested deletion of this trade line,it can take the **** up to 90 days to remove this trade line from their reports and this is outside of RDACs control.
  
  RDAC has attached a copy of Ms. ********* signed lease agreement and final account statement to this complaint response for her records.
  
  We welcome Ms. ******** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint. 

  Customer Answer

  Date: 07/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:07/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with RENTDEBT AUTOMATED C, I do not have a contract with RENTDEBT AUTOMATED COLLECTIONS, LLC, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 07/08/2025

  Thank you for your prompt response and the helpful information regarding the Fair Debt Collection Practices Act (FDCPA) and RentDebt Automated Collections, LLC.

  I appreciate the guidance on disputing the debt and the resources from the ************************************ and the FTC.

  I have already sent a letter to RentDebt Automated Collections, LLC, disputing the debt and requesting they cease communication and asked them to provide me with my contract with them.

  Furthermore, I understand that under the *****, a collection agency cannot report a debt on my credit report if I do not have a contractual agreement with them. Since I have no contract with RentDebt Automated Collections, LLC, their reporting of this alleged debt on my credit is in violation of federal law. I request that you investigate this aspect of their actions as well.

  Please let me know if any further information is needed to proceed with my complaint.

  

  Business Response

  Date: 07/11/2025

  ******* ******,
  
  Please be advised this account was closed and returned to our client ******* at ************************************** (RDAC) is no longer involved in the collection of this account. ******************** sent a request to the credit reporting agencies (****) to delete this trade line. Please be advised, though RDAC has already sent this request to the ****, it can take up to 90 days for them to actually remove the trade line and this is outside of our control.
  
  Thank you for the opportunity to respond to this complaint.

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding an inaccurate and inflated collection placed on my credit report by RentDebt Automated Collections for $17,803, supposedly from Wedgewood Apartments. I vacated the unit around Jan 3, 2023, returned my keys, and have documentation from the management confirming this. Additionally, I received rental assistance through the Our Florida program, with several months of payments directly deposited (proof attached).Also, the Our Florida program payments totaling $5,010 ($835 x 6) that doesnt align with the $17,803 theyre reporting. That makes it even clearer they price-gouged and inflated this. Despite this, RentDebt is reporting a completely inaccurate and exaggerated debt.The date of first delinquency should reflect when I actually moved out and stopped occupying the unit, which was around January 2023. However, the collector falsely reports the account as opened in February 2024, more than a year after I moved out this is re-aging, and it violates the **** (Section 605(c)).I never received a proper debt validation or breakdown of charges, and I believe this amount is fraudulently inflated. The balance appears to be re-aged, which violates **** reporting laws. I am requesting that this tradeline be removed from my credit report immediately due to the inaccuracies, unsupported charges, and failure to validate.Attached are payment proof, communication with the property, and screenshots of the reported tradeline and Experian reporting history. I am requesting deletion, not adjustment.

  Customer Answer

  Date: 06/05/2025

  Hello,
  I have already disputed this tradeline with the credit bureau through **********. Please see the attached proof from Credit Karma showing the dispute is active and under review.
  I am requesting that BBB continue to process this complaint due to the account being re-aged, inaccurately reported, and unsupported by documentation.
  Thank you,
  ******** *****
  
  

  Customer Answer

  Date: 06/05/2025

  Hello,
  
  
  I am submitting this additional follow-up under the Fair Debt Collection Practices Act (FDCPA 809(b)) and the Fair Credit Reporting Act (FCRA). I am formally requesting:
  
  
  A copy of the original contract or signed lease bearing my signature
  Documentation validating the full amount being claimed
  Proof that the company attempting to collect legally owns the debt or has been assigned rights by the original creditor
  
  
  
  
  To date, I have not received proper validation. If the above cannot be provided, the account must be removed from all consumer reporting agencies, and all collection activity must cease. Furnishing unverifiable or inaccurate information is a violation under federal law.
  
  
  I ask the BBB to continue to investigate this matter and escalate if necessary. Thank you.
  
  
  Sincerely,
  ******** *****
  
  

  

  Business Response

  Date: 06/16/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of ******************* complaint. RDAC has completed its investigation, and the results and our response follow.
  
  Ms. ****** account was placed with RDAC for collections, on February 1, 2024,by RDACs client Wedgewood Apartments with a balance of $17,803.32. On February 2, 2024, RDAC mailed its initial collection letter to Ms. ***** at her last known address: *****************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the ********************
  
  On March 25, 2024, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, Wedgewood Apartments. On June 5, 2025, RDAC received a dispute forwarded by the **** on Ms. ****** behalf. After conducting an investigation, RDAC responded to that dispute by marking her trade line as disputed and indicating the disputed information was correct.RDAC is unable to remove this trade line from Ms. ****** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the CRAs.
  
  RDAC contacted Wedgewood Apartments regarding this complaint and their response is as follows:
  
  Please see attachment for Past resident full ledger and final account statement. From looking at the ledger the past due balance is correct and that is what she owed.
  
  Please find copies of Ms. ****** final account statement and signed lease agreement provided by our client, ********************, attached to this complaint for her records.
  
  RDAC denies that it has violated any provisions of the Fair Credit Reporting Act (FCRA).
  
  
  We welcome Ms. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint. 

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23427872
  
  I do not accept RDACs response because the documentation they submitted is inaccurate and misleading. I vacated the property in January 2023, not in September as their report falsely states. There is no proof (photos, signed inspection, or timestamped documentation) of the charges listed. The balance forward of $15,371.72 is unexplained and bloated with arbitrary charges like a Florida financial penalty and cleaning fees without evidence. This violates FCRA 611 for unverifiable and inaccurate information. I am requesting deletion of this tradeline from all consumer reporting agencies.
  
  
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 06/20/2025

  To Whom It May Concern,
  
  
  I am submitting additional documentation to support my original BBB complaint regarding the inaccurate $17,803 collection claim reported by RentDebt Automated Collections on behalf of Wedgewood Apartments.
  
  
  
  
  1. Rental Assistance Was Approved and Paid
  
  
  
  
  I was approved for state rental assistance through the Our Florida program in 2022. Multiple payments were sent directly to Wedgewood Apartments three payments of $835.00 were deposited (FebApr 2022). Two additional payments ($835 each) were placed on hold due to Wedgewoods lack of cooperation. These payments are clearly documented in my attached screenshots.
  
  
  
  
  2. Wedgewood Failed to ********************* Checks
  
  
  
  
  Attached are photos of two physical government-issued checks made out to Wedgewood Apartments (both for $835.00), which were never cashed. Despite being valid payments, Wedgewood escalated the balance and charged late fees instead of applying these funds. This is an example of misapplied or rejected assistance, not valid unpaid rent.
  
  
  
  
  3. False Move-Out Date = Fraudulent Charges
  
  
  
  
  I vacated the unit and returned my keys in January 2023, not September as they claimed. Their records inaccurately include September rent, Florida financial penalty, and cleaning charges long after I left. Ive attached an email from their office (July 2023) confirming confusion over my move-out status further proving I had already vacated.
  
  
  
  
  4. Ledger and Charges Are Inflated and Unverifiable
  
  
  
  
  The ledger provided shows unexplained balance forwards, duplicate charges, and excessive late fees without transparency. There is no signed itemized agreement to justify over $17,000 in charges. Many of these stem directly from ignored payments and mishandled assistance.
  
  
  
  
  This tradeline is invalid and in violation of FCRA 611, and I am requesting:
  
  
  
  
  Immediate deletion of this account from my credit reports (Equifax, Experian, TransUnion)
  Cease collection activity
  A fair and thorough reconsideration of my dispute, now supported by documented proof
  
  
  
  
  Thank you for reviewing this. I am prepared to escalate further if necessary, but I trust BBB will help ensure fair treatment.
  
  
  Sincerely,
  ******** *****
  
  

  

  Business Response

  Date: 06/26/2025

   RentDebt Automated Collections, LLC (RDAC) is in receipt of ******************* complaint. RDAC has completed its investigation, and the results and our response follow.
  
  Ms. ****** account was placed with RDAC for collections, on February 1, 2024,by RDACs client Wedgewood Apartments with a balance of $17,803.32. On February 2, 2024, RDAC mailed its initial collection letter to Ms. ***** at her last known address: *****************************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the ********************
  
  On March 25, 2024, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, Wedgewood Apartments. On June 5, 2025, RDAC received a dispute forwarded by the **** on Ms. ****** behalf. After conducting an investigation, RDAC responded to that dispute by marking her trade line as disputed and indicating the disputed information was correct.RDAC is unable to remove this trade line from Ms. ****** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the CRAs.
  
  RDAC contacted Wedgewood Apartments regarding this complaint and their response is as follows:
  
  Attached is full ledger. It appears the balance and ledger are correct. The rental assistance payments where applied as received .  ON 9/13/2022  resident made a payment via ACH for ******* that was due and on 9/15/22 the check bounced back and from there resident didnt make any other payments and the balance continued going up until she vacated on 9/26/23 . No payments for a year , therefore the balance is due.
  
  
  Please find copies of Ms. ****** full payment ledger which breaks down the balance forwarded, signed lease agreement, and pictures provided by our client, Wedgewood Apartments, attached to this complaint for her records.
  
  RDAC denies that it has violated any provisions of the Fair Credit Reporting Act (FCRA).
  
  
  We welcome Ms. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint. 

  Customer Answer

  Date: 06/26/2025

  To Whom It May Concern,
  
  
  This is a formal response to RentDebt Automated Collections (RDAC) reply regarding my account allegedly placed by Wedgewood Apartments with a balance of $17,803.32.
  
  
  I dispute the accuracy of their response and am requesting further investigation and deletion of this tradeline for the following reasons:
  
  
  
  
  
  
  
  
  1. 
  I Was Not Living in ******* in September 2023
  
  
  
  
  RDACs claim that I vacated the apartment on September 26, 2023 is false. I was no longer residing in the state of ******* at that time. This timeline is entirely fabricated or misrepresented. I have documentation proving I was living elsewhere during this period and am happy to provide proof of address if needed.
  
  
  Because their claim is based on the assumption that I resided in the apartment through late 2023, any ledger, balance, or fees accrued during this period are invalid and not my legal responsibility.
  
  
  
  
  
  
  
  
  2. 
  Failure to Properly Verify Debt
  
  
  
  
  RDAC has not provided a signed agreement or proof of continued tenancy during the disputed period. They merely attached a ledger and claim a $4,000 ACH payment bounced in September 2022. This does not validate a debt owed through 2023. There has been no itemized calculation to explain how the balance increased, and the report contains unverifiable and misleading financial data.
  
  
  
  
  
  
  
  
  3. 
  Possible Re-Aging of the Debt
  
  
  
  
  The account was not placed with RDAC until February 1, 2024, yet it includes balances and rental charges allegedly accrued long before then. It appears this tradeline was re-aged in violation of the Fair Credit Reporting Act (FCRA), giving the false impression of a newer delinquency than actually exists.
  
  
  
  
  
  
  
  
  4. 
  Violation of FCRA Accuracy Standards
  
  
  
  
  Per 623 of the ***** data furnishers must ensure the maximum possible accuracy of the information they report. By submitting unverifiable, outdated, and factually inaccurate information (such as a false move-out date and inflated balance), RDAC is in direct violation of this requirement.
  
  
  
  
  
  
  
  
  Request for Resolution:
  
  
  
  
  Immediate deletion of this tradeline from all consumer reporting agencies (********, *******, and **********).
  Full validation of the alleged debt with a signed lease showing liability through September 2023if RDAC refuses deletion. 
  Investigation into RDACs practices for accuracy and proper reporting timelines.
  
  
  
  
  I ask that this matter be reviewed thoroughly and the inaccurate tradeline be removed from my credit reports immediately.
  
  
  Sincerely,
  ******** *****
  
  

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23427872
  
  I am rejecting this response because:
  To Whom It May Concern,
  
  
  This is a formal response to RentDebt Automated Collections (RDAC) reply regarding my account allegedly placed by Wedgewood Apartments with a balance of $17,803.32.
  
  
  I dispute the accuracy of their response and am requesting further investigation and deletion of this tradeline for the following reasons:
  
  
  
  
  
  
  
  
  1. 
  I Was Not Living in ******* in September 2023
  
  
  
  
  RDACs claim that I vacated the apartment on September 26, 2023 is false. I was no longer residing in the state of ******* at that time. This timeline is entirely fabricated or misrepresented. I have documentation proving I was living elsewhere during this period and am happy to provide proof of address if needed.
  
  
  Because their claim is based on the assumption that I resided in the apartment through late 2023, any ledger, balance, or fees accrued during this period are invalid and not my legal responsibility.
  
  
  
  
  
  
  
  
  2. 
  Failure to Properly Verify Debt
  
  
  
  
  RDAC has not provided a signed agreement or proof of continued tenancy during the disputed period. They merely attached a ledger and claim a $4,000 ACH payment bounced in September 2022. This does not validate a debt owed through 2023. There has been no itemized calculation to explain how the balance increased, and the report contains unverifiable and misleading financial data.
  
  
  
  
  
  
  
  
  3. 
  Possible Re-Aging of the Debt
  
  
  
  
  The account was not placed with RDAC until February 1, 2024, yet it includes balances and rental charges allegedly accrued long before then. It appears this tradeline was re-aged in violation of the Fair Credit Reporting Act (FCRA), giving the false impression of a newer delinquency than actually exists.
  
  
  
  
  
  
  
  
  4. 
  Violation of FCRA Accuracy Standards
  
  
  
  
  Per 623 of the ***** data furnishers must ensure the maximum possible accuracy of the information they report. By submitting unverifiable, outdated, and factually inaccurate information (such as a false move-out date and inflated balance), RDAC is in direct violation of this requirement.
  
  
  
  
  
  
  
  
  Request for Resolution:
  
  
  
  
  Immediate deletion of this tradeline from all consumer reporting agencies (********, *******, and **********).
  Full validation of the alleged debt with a signed lease showing liability through September 2023if RDAC refuses deletion.
  Investigation into RDACs practices for accuracy and proper reporting timelines.
  
  
  
  
  I ask that this matter be reviewed thoroughly and the inaccurate tradeline be removed from my credit reports immediately.
  
  
  Sincerely,
  ******** *****
  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with ********************. I don't have a contract with Rent Debt Automated Collections, They did not provide me with the original contract as I requested.

  Customer Answer

  Date: 05/20/2025

  I have no contract with the agency and they did not send me one upon request. I am not liable for this debt. 

  

  Business Response

  Date: 05/23/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of Ms. ******** ****** complaint. RDAC has completed its investigation, and the results and our response follow.
  Ms. ****** account was placed with RDAC for collections, on December 21, 2022, by RDACs client ******* Ranch with a balance of $22,650.12.On December 22, 2022, RDAC mailed its initial collection letter to Ms. ***** at her last known address: ********************************* That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the ********************
  On February 10, 2023, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, *********************
  On March 27, 2023, RDAC received an account adjustment from ******************** for $12,978.57 on Ms. ****** account, bringing the balance due to $9,671.55. On April 10, 2023, RDAC sent a request to the **** to update Ms.****** ********* to her correct balance.
  On May 4, 2023, RDAC received three disputes forwarded by the **** on Ms. ****** behalf. After investigating Ms. ****** claims, RDAC responded to each dispute by updating her ********* to disputed and indicating the disputed information was correct. RDAC is unable to remove this trade line from Ms. ****** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the CRAs.
  As of May 22, 2025, RDAC has not received a direct dispute from Ms. ****** Please find copies of Ms. ****** final account statement and signed lease agreement provided by our client, ********************, attached to this complaint for her records.
  We welcome Ms. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'am not liable for this debt with PATHLIGHT 20 C/O PATHLIGHT PM. I dont have a contract with this collecter agency Rentdebt Automated Collections.They did not prove me with original contract like requested.

  Customer Answer

  Date: 05/17/2025

  I don't have any association with or contact with rentdebt. I ask them to provide me with the contact and to verify this debt they are reporting that I'm responsible to pay. They have not send anything back or verify anything to me. I told them that I pay all my rent and finished my contract homepartners as shown in my report. I will like them to delete this as is affecting me get a home loan. 

  

  Business Response

  Date: 05/27/2025

  ******** ******,  
  
   
  
  Please be advised that this account was closed and returned to our client Pathlight and RentDebt Automated Collections, LLC (RDAC) is no longer involved in the collection of this account. On May 23, 2025, RDAC sent a request to the credit reporting agencies (****) to delete this trade line with AUD control number 12869539. 
  
   
  
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Crossings at ***********. I do not have a contract with RENTDEBT AUTOMATED COL, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 05/13/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of ********************* complaint. RDAC has completed its investigation, and the results and our response follow.
  
  Ms. ******** account was placed with RDAC for collections, on December *******, by RDACs client Crossings at ********** with a balance of $601.55. On December 30, 2020, RDAC mailed its initial collection letter to Ms. ******* at her last known address: ***************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  
  On February 25, 2021, RDAC reported Ms. ******** account to the three national consumer reporting agencies (********, **********, and *******) (CRAs) with permission from our client, Crossings at **********. On March 24 and 27, 2023,RDAC received disputes forwarded by the **** on Ms. ******** behalf. After conducting an investigation, RDAC responded to each dispute by marking her trade line as disputed and indicating the disputed information was correct.RDAC is unable to remove this trade line from Ms. ******** consumer ********** is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  
  Please find copies of Ms. ******** final account statement and signed lease agreement provided by our client, Crossings at **********, attached to this complaint for her records.
  
  We welcome Ms. ******* to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  
  Thank you for the opportunity to respond to this complaint.
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company, RENTDEBT COLL, placed a collection on my credit for rent in the amount of $380. I am a homeowner and their account is in a different name. I was told I needed to pay the collection in order to remove it. Then was told they would not remove it. I am so confused and feel as though I have been scammed.

  

  Business Response

  Date: 05/13/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of Ms. ****** ****** complaint. RDAC has completed its investigation, and the results and our response follow.
  Ms. ****** account was placed with RDAC for collections, on January 2, 2025, by RDACs client Powers Properties with a balance of $380.00.On January 3, 2025, RDAC mailed its initial collection letter to Ms. ***** at her last known address: ******************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  On April 25, 2025, RDAC reported Ms. ****** account to the three national consumer reporting agencies (Experian, **********, and Equifax)(CRAs) with permission from our client, Powers Properties. On May 5. 2025, RDAC received two disputes from Ms. ***** forwarded from the consumer reporting agencies, indicating. Ms. ***** believed this account was a result of fraud.After conducting an investigation, RDAC responded to those disputes by updating Ms. ****** tradeline to disputed and indicating that the disputed information was correct. RDAC also responded by mailing Ms. ***** an identity theft packet on May 06, 2025.
  On April 30, 2025, Ms. ****** authorized a payment of $380.00 on April 30, 2025, to pay the account in full. During that call Ms. ****** requested to have this trade line removed from her credit report, the Fair Credit Reporting Act (FCRA) requires that RDAC furnish both complete and accurate information to the credit reporting agencies. Therefore, RDAC is unable to delete this trade line at this time. On May 13, 2025, RDAC sent a request to update Ms. ****** trade line, to reflect a zero balance and it having been paid in full. Please be advised that even though this request has already been sent to the ****, it can take them up to ************************************************************* ****** consumer report and this is outside RDACs complaint.
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this creditor in full on 4/4/25. They refuse to report the account as paid in full to the creditor bureaus. They reported the account past due in the amount of $906 twice this month. I have called several times and requested that they fairly report the account as paid in full, but they are refusing to do so. The only thing that I was advised that they are willing to do is provide a pay off letter. I have disputed the account to the major credit bureaus and Im awaiting a resolution. Unfortunately Im going to have to seek litigation against the company for unfair practices.

  Customer Answer

  Date: 04/29/2025

  I paid this creditor in full on 4/4/25. They refuse to report the account as paid in full to the creditor bureaus. They reported the account past due in the amount of $906 twice this month(4/10/25 and 4/25/25). I have called several times and requested that they fairly report the account as paid in full, but they are refusing to do so. Before I paid the account in full I was advised that it would be reported to the credit bureaus as paid in full. However now Im being told that the only thing theyre required to do is provide a paid in full letter to me. They are now refusing to report the account as paid in full to the credit bureaus. I have disputed the account to the major credit bureaus and Im awaiting a resolution. Unfortunately Im going to have to seek litigation against the company for unfair practices.

  Customer Answer

  Date: 04/29/2025

  Please see attachment. This is the only proof they are willing to provide. Ive reached out several times and asked them to fairly report the paid in full status to the credit bureaus. However they refuse to do so. The account was paid in full on 4/4/25 and they are still reporting it to the credit bureaus as past due. They last reported it on 4/25/25. According to the **** they are required to report fairly but they have refused to do so. Please see the attachment as that is my proof that the account has been paid in full.

  0.00 remaining balance=Paid In Full 

  

  Business Response

  Date: 05/08/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of Ms. ****** ********* complaint. RDAC has completed its investigation, and the results and our response follow.
  Ms. ********* account was placed with RDAC for collections,on March 31, 2020, by RDACs client Beverlye Crossings II with a balance of $1,530.73.On April 1, 2020, RDAC mailed its initial collection letter to Ms. ******** at her last known address: ***************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  On May 26, 2020, RDAC reported Ms. ********* account to the three national consumer reporting agencies (Experian, **********, and Equifax)(CRAs) with permission from our client, Beverlye Crossings II.
  On January 15, 2024, Ms. ********* authorized payments of $25.00 to run biweekly stating on January 19, 2024, until the account was paid in full. On December 23, 2024, Ms. ********* called RDAC to cancel her payment plan. On April 2, 2025, Ms. ********* authorized a payment of $905.73 to run on April 4, 2025, to pay this account paid in full.
  RDAC updated Ms. ********* trade line on April 25, 2025, to reflect a zero balance and it having been paid in full. Please be advised that even though this request has already been sent to the ****, it can take them up to ************************************************************* ********* consumer report and this is outside RDACs complaint.
  Thank you for the opportunity to respond to this complaint.
  

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to reach out about having this removed and make a payment. I need it removed from my credit report as due to me never agreeing to anything or signed any paperwork stating this is my account.

  

  Business Response

  Date: 04/15/2025

  RentDebt Automated Collections, LLC (RDAC) is in receipt of Mr. ******* ****** complaint. RDAC has completed its investigation, and the results and our response follow.
  
  Mr. ****** account was placed with RDAC for collection by RDACs client, The Park at **********, on October 4, 2023, with a balance of $5,983.41. On July ******, RDAC mailed its initial collection letter to Mr. ***** at his last known address: ********************************************. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and was not returned as undeliverable to RDAC by the *******************.
  
  On November 25, 2023, RDAC reported ********** account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, The Park at **********. On July 24, 2024, and November 19, 2024, RDAC received a dispute forwarded by the **** on Mr. ****** behalf. After conducting an investigation, RDAC responded to those disputes by marking his trade line as disputed and indicating the disputed information was correct. RDAC is unable to remove this trade line from ********** consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (****) that RDAC report complete and accurate information to the ***** Additionally, because the **** requires RDAC report complete and accurate information, we are not able to accept Mr. ****** request for a pay for deletion. If Mr. ***** pays or settles this account in full, his trade line will be updated to accurately reflect the status of the account at that time.
  
  RDAC has attached copies of Mr. ****** signed lease agreement and final account statement to this response for his records.
  
  We welcome Mr. ***** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to him and to assist in resolving his account.
  
  Thank you for the opportunity to respond to this complaint. 

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up yesterday morning to a notification from experian that I have a new report on my credit. They reported to me to collections saying I owe an apartment $300. I am currently waiting on paperwork from them on this. They placed this on my credit without contacting me. It sure wouldve been nice if I was made aware of this at some point in time between 2022 until now 2025 before it was placed on my credit. Beware everyone, without verifying debt or even speaking to you about it, they just go ahead and place it on your credit.

  Customer Answer

  Date: 03/14/2025

  I dont know if I owe this debt. I am currently waiting on paperwork from them. The fact of the matter is, this shouldve been done before this debt was placed on my credit report. Verifying the debt should be done before a debt is placed on my credit. I am reporting that. 

  Customer Answer

  Date: 03/14/2025

  Not once did anyone from this company contact me about this. Almost three year, no communication about this, only to wake up one day, my credit dinged and now I collections account from almost three years ago, that I didnt know about. 

  

  Business Response

  Date: 03/20/2025

  My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************* complaint. RDAC has completed its investigation and the results are as follows.
  Ms. ********* account was placed with RDAC for collection on September 14, 2022, by RDACs client ******** (Foundation), with a balance of $300.00. On September 15, 2022, RDAC mailed its initial collection letter to Ms. ******** at her last known address, ****************************************That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
  On March 10, 2025, RDAC reported Ms. ********* account to the three national consumer reporting agencies (********, **********, and *******) (CRAs) with permission from our client, ******** (Foundation). RDAC is unable to remove this trade line from Ms. ********* consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  RDAC has attached copies of Ms. ********* final account statement and signed application provided by our client, ******** (Foundation).
  We welcome Ms. ******** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  Thank you for the opportunity to respond to this complaint.
  **** ******

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23065411
  
  I am rejecting this response because:
  You guys received something from them in September ****************************************************************** July 2022. There was no way I wouldve gotten that. Did anyone even attempt to pick up the phone and call me and maybe leave a voicemail or something? Or sent me an email? You sent one letter in the mail. To an address I no longer live at? There was no way I wouldve known about this. 
  Sincerely,
  
  Kashore ********

  Customer Answer

  Date: 03/21/2025

  RDAC please consider this my official request of me requesting a debt validation from you, with the ORIGINAL contract as well. Thank you. What you sent me doesnt show you owning this debt thanks. 

  Customer Answer

  Date: 03/21/2025

  RDAC I also require proof that this letter was sent out to me in September 2022. I dont see how it was marked undeliverable when I moved from that same apartment in July 2022, thats 2 months prior to. I tried calling and was told my account was in compliance. Please have this proof that this was sent out and not marked undeliverable and also the debt verification showing you owe this debt. Thanks. 

  Customer Answer

  Date: 03/21/2025

  RDAC I also require proof that this letter was sent out to me in September 2022. I dont see how it was not marked undeliverable when I moved from that same apartment in July 2022, thats 2 months prior to. I tried calling and was told my account was in compliance. Please have this proof that this was sent out and not marked undeliverable and also the debt verification and documents showing you own this debt. Thanks. 

  

  Business Response

  Date: 03/27/2025

  My name is **** ******. I am the Vice President of Compliance for RentDebt Automated Collections, LLC (RDAC) and I have been asked to respond to ********************* complaint. RDAC has completed its investigation and the results are as follows.
  Ms. ********* account was placed with RDAC for collection on September 14, 2022, by RDACs client ******** (Foundation), with a balance of $300.00. On September 15, 2022, RDAC mailed its initial collection letter to Ms. ******** at her last known address, ****************************************That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act and that letter was not returned as undeliverable to RDAC by the ********************
  On January 26, 2023, RDAC mailed Ms. ********* a settlement offer to ***************************************. That letter was also not returned as undeliverable to RDAC by the ********************
  RDAC called and left several voicemails at ************,starting on September 29, 2022. We have also sent several text messages to the same number starting on March 7, 2023.
  On March 10, 2025, RDAC reported Ms. ********* account to the three national consumer reporting agencies (Experian, **********, and Equifax) (CRAs) with permission from our client, ******** (Foundation). RDAC is unable to remove this trade line from Ms. ********* consumer reports. It is RDACs responsibility as a data furnisher under the Fair Credit Reporting Act (FCRA) that RDAC report complete and accurate information to the *****
  RDAC has attached copies of Ms. ********* final account statement and signed application provided by our client, ******** (Foundation).
  On March 13, 2025. RDAC spoke with Ms. ********* at ************ where she informed RDAC she believed this account was a result of fraud. On March 24, 2025, RDAC mailed Ms. ******** an identity theft packet.
  In order to complete the identity theft review, Ms. ******** must return the completed identity theft packet attached to this complaint along with the necessary supporting documentation: the signed and notarized identity theft affidavit, a copy of the police report of this identity theft and a color copy of her state-issued ID. Ms. ******** can either mail this information to: RDAC / ************************************** or email it to ***********************************************************************.
  We welcome Ms. ******** to contact our office at ************** Monday Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time, to discuss options that might be available to her and to assist in resolving her account.
  Thank you for the opportunity to respond to this complaint.
  **** ******

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23065411
  
  I am rejecting this response because:
  Again, I moved from that address in July 2022, so I would not have gotten that letter. When I called you, was it from that number? I no longer had that phone number. Again, I would like documentation mailed to me stating that you guys own this debt. Thanks. 
  Sincerely,
  
  Kashore ********