Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ARS/Rescue Rooter has 58 locations, listed below.

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• 

  ARS/Rescue Rooter

  965 Ridge Lake Blvd Ste 201 Memphis, TN 38120

  
• 

  ARS / Rescue Rooter Houston

  10515 Okanella St Ste 100 Houston, TX 77041-5349

  
• 

  Conway Services Heating, Cooling & Plumbing

  1220 Big Orange Rd Cordova, TN 38018-6576

  
• 

  Rescue Rooter

  7890 Corporate Blvd. Suite A Plain City, OH 43064

  
• 

  ARS/Rescue Rooter

  4505 Industrial Pkwy Cleveland, OH 44135

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive robo dial calls every week from Will *** It. I previously called and asked to no longer receive the robo dial calls as I was getting them daily for a short while due to a system glitch. I was told there was nothing they could do. I then blocked the number so these calls go straight to voicemail. I continue to receive calls. I called a few days ago and removed my number from our account and ***laced it with my husband's number. I continued to receive robo dial calls sent to my voicemail. I called yesterday to put my number on a do not call list and the customer service *** assure me it was taken care of. I just received yet another robo dialed voicemail.

  

  Business Response

  Date: 08/01/2025

  
  American Residential Services, LLC D/B/A Will *** It ("ARS")has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have added the customers number to our do not call list. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *******

  , TX 78249

  
  

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attached Word Document titled "ARS BBB" outlines the issue. Repeated service calls, wrongly charged $800+ and wasted days off from work.I repeatedly asked to speak with managers and even a main complaint line with ARS but was always told my "request has been escalated and a manager will call you back within the hour" which never happened. That line was repeated verbatim numerous times on different calls/days.

  

  Business Response

  Date: 07/22/2025

  American Residential Services, LLC D/B/A  ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the complaint and hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23635444
  
  I am rejecting this response because it is merely a response that ARS has acknowledged the complaint. When, IF, they provide a resolution I will review. 
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 07/22/2025

  American Residential Services, LLC D/B/A  ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the complaint and hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.
  

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ARS $265.00 on June 19, 2025, at the recommendation of a **********, for a part to repair an A/C unit. On June 20, 2025 a second ********** came to my home to install the part. The second ********** decided that the Fuse Replacement was unnecessary to repair the A/C unit. Since June 20th I have reached out to ARS on several occasions regarding the unnecessary payment. I have received no indication that ARS intends to refund the money. 1.June 19, 2025 ARS Technician ***** ***** inspects non-working A/C unit and concludes that it requires a Fuse Replacement to fix. A receipt is attached for $265 paid for a S-EL-F1000 Fuse Replacement, paid by credit card. The ********** indicated that the part was being ordered and someone would return in the next day or two to install the part.2.June 20, 2025 ARS Technician **** ******-***** comes to repair the A/C unit. After inspection Exal indicates that a fuse replacement will not fix the A/C unit. Exal did not replace the fuse nor did he leave the S-EL-F1000 Fuse with me. The fuse we paid for was never installed or present to me. In fact I never even saw it. Exal concluded that the A/C unit needed a motor and compressor replacement. He stated that it was a warranty issue which would have to be verified by a Master Technician and that ARS would schedule the same as soon as possible.3. June 23, 2025 After several calls to ARS, a Master Technician arrived to inspect the A/C unit. He agreed that the issue was not related to the fuse. He confirmed that the motor required replacement. He stated that the compressor was fine and did not require replacing. 4.I subsequently contacted ARS no less than 8 times between June 30 and July 7 to refund the $265 without success - including speaking to service manager ******* ***** and leaving several unreturned messages to his successor, **** *******.

  

  Business Response

  Date: 07/22/2025

  American Residential Services, LLC D/B/A("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the complaint and hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  The business, ARS, has refunded the money, as requested in the BBB complaint I filed.  This resolves complaint ID ********.

  
  Sincerely,
  
  *** *****

  *******************

  *******, ** 20148

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told by Tory, *********** Spoke to *****, ****** and accounting never received a promised call its been a month

  

  Business Response

  Date: 07/22/2025

  American Residential Services, LLC D/B/A ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the complaint and hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23633143
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Customer Answer

  Date: 07/23/2025

  I have not received my credit of $650

  And until I see the credit on my mastercard 

  im not satisfied with any response

  Customer Answer

  Date: 07/28/2025

  I have not received my credit of $650
  
  And until I see the credit on my mastercard 
  
  im not satisfied with any response

  

  Business Response

  Date: 07/28/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The credit for Mr. ********* has been processed. We spoke with Mr. ********* and emailed him a copy of the refund receipt..
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* *********

  5149 Aster Bend

  ******, GA 30114

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 13, 2024, we purchased a new HVAC system and ductwork from *******************. Installation went well and the system worked properly at first. In May 2025, we scheduled a tune-up. Afterward, the system would not shut off. I called multiple times but was told no one could come until later. A supervisor (*****) came the next day and fixed it.On June 24, 2025, a technician said our coil was only half-cool and needed replacement, but the part was backordered. I was told Id get updates, but I had to call repeatedly over two weeks before anyone responded. I was constantly told dispatch will call back, but they rarely did. Even posting on ******** was needed just to get someone to reply.I was finally told the part would arrive July 11. I heard nothing and called again on July 13 and 15more delays. On July 17, a tech arrived late and said it wasnt the coil but a TXV part, which he replaced, but the system still doesnt cool properly. I called again on July 19 and a tech was scheduled for July 21 (124 PM). Its now 4:30 PM and no one has shown up or contacted us.Weve dealt with this for nearly a month. The system is under a year old and now may have undue wear. Emails to corporate have gone unanswered.Desired Resolution: Prompt and complete repair under warranty, a system inspection for damage, and an explanation/apology for poor service and communication.

  

  Business Response

  Date: 07/22/2025

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have reached out to Mr. ***** and offered a discount. When a refund is given the warranty with ARS is removed.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  

  Business Response

  Date: 07/28/2025

  
  American Residential Services, LLC D/B/A ** ******* ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Our supervisory service technician is scheduled to go out, 7/29/2025, to perform an overall Q/A inspection on the customers HVAC system, as per the customers request. We hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** *****

  ************************

  **************, VA 23454

  
  

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A technician came to our house on 7-11-25 to provide a "tune-up" service for 3 AC/HVAC systems. The evaluation found the top floor unit needed some parts replaced. The other two units were not diagnosed with any performance problems. As soon as within a day, the top and mid- units were failing to operate. I left on a business trip on 7-12, it was once I was already out of town my family was texting me that the house was hot (AC not working). The bottom unit was ok, but once I came back (7-17), I spent two days trying to figure out how to get the other two running; mind you, the mid-level unit was fine prior to the tech visit. The top unit was able to turn on, but it's been struggling to cool the floor since (today is 7-21). I called the call center (**) on 7-20 and described the problems. The ** said they would dispatch a senior tech that day to come between 2-6pm. By 6:10pm, nobody came nor communicated an ETA. I called the ** and demanded an update, the ** said they'd get one. I called the ** three more times (last one at 9:30pm) because nobody ever called/texted. The ** said they'd reschedule for tomorrow (7-21) between 10-2. At 10:30, I proactively call to get an ETA and the ** said that dispatch "could not handle that service" and nobody was coming. So, ARS' technician was the ONLY person who touched our systems and almost immediately two units were failing to function. ARS is accountable for their technician's work (which left 2 units not running properly). I lost time from work on 7-21 to discover nobody is coming and our mid-level AC unit needs servicing to get it running again (for whatever is wrong because it was operating prior to the visit). To make me whole again, I want compensation for my lost time (a day's work, $650) AND, either you fix the units to operate as functionally as it was before the visit or compensation to have it serviced by someone else.

  

  Business Response

  Date: 07/22/2025

  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have reached out to Mr. ***** and offered a discount. When a refund is given the warranty with ARS is removed.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23632217
  
  I am rejecting this response because the response is confusing as well as lacking in acknowledgement and addressing to the matter at hand. Your response states that you, "...have reached out to Mr. ***** and offered a discount." I don't know who **** *****" is, are you thinking that *I* am Mr. ****** You are mistaken if that is the case. I also have *never* been contacted by ARS since the visit on 7-11 with the exception of a text message on 7-20 saying that a technician will come between 2 and 6pm and another text also on the evening of 7-20 where a technician was rescheduled to come on 7-21 between 10am and 2pm. Otherwise, ALL communications have been initiated by myself, a human from ARS has never reached out and communicated with me, excluding the in-person visit on 7-11.

  Your response also states, "When a refund is given the warranty with ARS is removed." This statement makes no sense as a refund was never offered to me and a refund would not remedy the harm/damage that we have sustained.

  The response in its entirety fails to address that the condition of all three units were functional PRIOR to the visit. It is not clear to me, the specific technical actions per the trade, what the technician would do for the "tune-up" service. I am not an expert with AC/HVAC and I was not hovering over his shoulder during the visit, thus I would have no idea if he was doing something wrong (or failing to do something right, for that matter) apart from the simple fact that one unit is (at this present time) still not functioning since the visit and a second unit is barely functioning. This would be like taking my car to a mechanic complaining that I suspect there's a problem with the brakes with one of the wheels. The mechanic would evaluate the car and confirm that there are issues with the one wheel, and just that one wheel, and suggests a few, specific parts to replace. I decline the work at the time. But as soon as I part ways with the mechanic, there are new, obvious problems not just with the original wheel, but now another wheel, which did not have prior problems, fails to brake. So in this metaphorical example, the mechanic is completely liable for the detriment of quality to the car because there is every expectation that the vehicle would be returned in the condition that it was given. As with the AC/HVAC, the technician is completely liable for any damage or malfunctions he may cause regardless of intention. He may have very well messed something up because of something wrong he did or something that he failed to do. ARS is responsible for their technicians, especially for any actions they negligently perform or omissions they negligently fail to do. You failed to address that accountability and that's also why I reject your response.
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 07/23/2025

  American Residential Services, LLC D/B/A  ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the complaint and hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23632217
  
  I am rejecting this response. Based on the company's response to my rebuttal, they say, "American Residential Services, LLC D/B/A  ("ARS") has received your
  email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are reviewing the complaint and hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute."

  Beyond "reviewing the complaint", this response says NOTHING about what actions they will take and when they will take them in remedying my injuries. This is the equivalent of masking inaction and avoidance. I appreciate Ms. *********** (from BBB) for the opportunity to be specific, measurable, achievable, and relevant with my demand towards ARS, I now follow that by demanding action by ARS to be within 2 business days of today.
  
  Not happy,
  
  **** ********

  

  Business Response

  Date: 07/24/2025

  American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the complaint and hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased two HVAC units from ARS and have a maintenance agreement with ARS (renewed on 11/22/24 $300). 7/3/25 - My upstairs AC was leaking and water was coming through the ceiling. I called for a technician and I was given an appointment for 7/6/25.7/6/25 - Technician came and indicated that he needs a part.7/9/25- Received an e-mail from ARS confirming the next appointment for 7/14/25.7/8/25-7/10/25 - Called ARS ****** to find out the status of the part and to communicate the need to fix this asap. No update or solution was provided. Also called ARS TN head office - indicated management will call within 72 hours. No one called.7/14/2025- No one showed up for the above scheduled appointment. Called ARS ****** who indicated someone will call back. No one called or communicated regarding no show/ outstanding work.Request the business repair the unit asap and if the part is not available, replace the unit which was bought from ARS

  

  Business Response

  Date: 07/28/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Technician replaced the evaporator coil and tested the system. The ** is cooling and working to factory specs.  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  I thank BBB for helping me resolve this issue fast.
  Sincerely,
  
  ******* *****

  ******************

  ************, ********

  
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was experiencing a blockage in my main sewer line. ARS came out was unsuccessful with clearing the blockage and said the clay **** had collapsed and created the blockage. Was quoted ***** dollars to replace 10feet of **** located 4 feet down. And the used a camera as well for determining the cause. I reached out to another company recommend by several coworkers by the of Ridge Plumbing. After Joes camera inspection it was determined and you could clearly see the roots. Joes clear the roots and had the **** cleared without an issue. Stay away from this company, misleading reports and unfair business practices.

  

  Business Response

  Date: 07/15/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We will honor the desired settlement and not contact the customer. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 7/5/25 Date of Installation: 7/9/25 Work Order: ******** Paid $12,000.00 ARS Rescue Rooter committed to provide us with a working new unit not a defective unit and have great customer service which we are still waiting to receive a call back from a manager after multiple tickets were issued requesting a manager to call us. We have a unit that has not stopped running for days a board that flickers it lights and makes clicking noise. A total of 3 technicians have come out to try and diagnose the issue and each one has a different opinion. The last technician actually showed us the board flickering and the ticking noise and stated we needed a new motor and board. We will not pay for a new unit that needs parts already! We would like a new unit replaced or our money back completely. We would like a call from the General Manager or *****************

  

  Business Response

  Date: 07/15/2025

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are scheduled to swap the system Friday 7/18. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON May 14th we bought a 18 Seer Rheem Air Conditioner. We were having problems with one of the rooms in our house being 2 degrees above set temperature for the house. We explained this to sales agent he stated he would make it right. We have had Florida Home ** out to the house several times. The system worked good for a while and then all of the sudden the temp was 2-3 degrees above set temperature for the entire house. I called them again, they came out and stated that the ** was low on freon. How could this be? This is a brand new system. They charged it back up and stated we should be good to go but the back room still had issues. They came again and looked at the ducts and said no leaks, talked about replacing the return vent with a larger one but haven't fixed. 7/12/2025 my wife stated that the ** wasn't working properly again. My thought is the ** System may have a freon leak. If that is the case I want a replacement, I don't want the old one fixed, I want an entire new unit. I called this AM set up an appointment between the hours of 10am to 2pm. They called and texted me and asked if I was home, I was working on the lawn so I missed it? I set up an appointment, of course I'm home. So they sent the guy to a different job. So here we are 4:15 and still nothing. House is set to 75 degrees, ** running full force and the temp in the house is 77 degrees through the whole house and the one room is 80 degrees and that is my grandaughter's room. What I want is what I paid an enormous amount of money for, a working ** System throughout the entire house. I have already taken at least 5 days of work off and burned my vacation time for ** repairs for a brand new system. Also, my electric bill for the first whole month of owning the system was well over 500 dollars when it is normally around 300 dollars. I'm sure this next bill will be high as well with the ** system running at full capacity to try to keep up.

  

  Business Response

  Date: 07/14/2025

  
  American Residential Services, LLC D/B/A Florida Homes ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The install manager has spoken with Mr. ********* We will be sending a team out to address the concerns. We hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.