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Business Profile

Heating and Air Conditioning

ARS/Rescue Rooter

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ARS/Rescue Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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ARS/Rescue Rooter has 58 locations, listed below.

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    Customer Complaints Summary

    • 1,459 total complaints in the last 3 years.
    • 524 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AR Rescue Rooter provides several guarantees to their service to include writing out a check for $555 if they are not able to resolve the problem. I called the Columbia South Carolina office about a dozen times and was always forwarded to the National call center which is apparently in *****. The call center told me every time either that they would escalate the call to the right channels or that management would call me back. Not once have they called me back. I also was able to get a hold of sales manager ***** ******* from the Columbia South ******** ****** who by his word said he personally spoke to his boss who would expedite the check to have it delivered by make in 5 to 10 business days. I have a cell phone record that shows that we spoke on May 22nd, over 2 months ago.

      Business Response

      Date: 07/25/2025

      American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** ***** installed my boiler about 8 years ago and they said parts and labor were under warranty.I have a leak in the boiler and I called them. Their tech misdiagnosed that the leak was not coming from the boiler and therefore charged me $****** for the visit on 7/17/2025. I called another reputable plumbing company and they said the problem was dripping from the boiler's relieve value.I called ******* and told them and they sent another person to my residence and they confirmed that water was from the boiler. They owe me the ****** and has not addressed the issue or sent it back to me. This tech made an appointment for today to have the relieve value changed this morning. The Tech informed me that the part was $****** and not under the boiler's warranty because it was not a part under warranty. He said it was only one year warranty on this part. I was not given this information when I purchased the boiler. I refused to pay the ****** before the Tech began. I believe this job should be under warranty and I should not have to pay to have it changed. I have mold in the area where the water has been leaking and it is holding up the ******************* from working tomorrow because of the leak in the relieve value. I am a senior citizen and have a young baby and young adult in the house. I cannot afford this price. I believe I am being scammed.

      Business Response

      Date: 07/24/2025


      American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On a Sunday, I contacted ******** Services for an urgent HVAC issue at my home. They sent a technician the same day, which I initially appreciated. However, the service I received was highly concerning.The technician briefly inspected the system, told me there was a mold infestation, and then disconnected the fuse from the interior HVAC unit without my permission. He then told me the entire system was dead and needed to be fully replaced.Shortly after his visit, ******** Services sent a salesperson to my home to give me a quote. The first estimate was $17,000, which was quickly lowered to $15,000, and then to $12,000 all in one visit. These drastic price drops were a red flag. I also asked for a detailed report with pictures of the supposed damage, but I never received it.I decided to get a second opinion from a trusted HVAC professional. That technician performed a proper diagnostic and discovered the real issue: a faulty capacitor, which he replaced for $150. The system has been working perfectly since.This experience left me feeling misled and pressured. I believe McCarthys diagnosis was incorrect, the actions taken by the technician were inappropriate, and the sales tactics were aggressive and inconsistent. Im submitting this complaint to ensure the business is held accountable and to help protect other consumers from similar experiences.

      Business Response

      Date: 07/23/2025

      American Residential Services, LLC D/B/A  ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive robo dial calls every week from Will *** It. I previously called and asked to no longer receive the robo dial calls as I was getting them daily for a short while due to a system glitch. I was told there was nothing they could do. I then blocked the number so these calls go straight to voicemail. I continue to receive calls. I called a few days ago and removed my number from our account and ***laced it with my husband's number. I continued to receive robo dial calls sent to my voicemail. I called yesterday to put my number on a do not call list and the customer service *** assure me it was taken care of. I just received yet another robo dialed voicemail.

      Business Response

      Date: 08/01/2025


      American Residential Services, LLC D/B/A Will *** It ("ARS")has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We have added the customers number to our do not call list. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

      Customer Answer

      Date: 08/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      ***** *******
      , TX 78249

    • Initial Complaint

      Date:07/22/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A statement!I called these folks 2 weeks ago regarding a $29 tune up special they ran. Agreed for July 22, 10am-2pm window. I called on 7/21 to verify, which they did. After wasting my morning waiting I called at 1:30pm to verify again. Was told they werent coming. Said they messaged me. Ive received texts from them over the 2 week span between first call and appointment, so I know I would have received it. Alasno text canceling my appointment. Lousy way to do business!!!!

      Business Response

      Date: 07/23/2025

      American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against ARS/Rescue Rooter regarding the negligent installation of my HVAC system in 2023, which led to system underperformance, additional costs, and an unnecessary repair ***************** August 2023, ARS installed a Rheem 2.0 Ton ************************************* ******, **. Less than two years later, in July 2025, the system was underperforming and not cooling properly. When ARS came to assess the issue, they diagnosed a failed evaporator coil and TXV, quoting me $3,500 or more for repair.Given the age of the system, I sought a second opinion from ********************* and Cooling. ************* thoroughly inspected the system and determined the real cause of the issue: ARS failed to install caps on the refrigerant service ports during the original installation. This basic oversight allowed refrigerant to leak slowly over time, leading to the performance issues I experienced.Additionally, ************* found no evidence of coil or TXV failure, contradicting ARS's diagnosis. After replacing the missing port caps and topping off the refrigerant, the system is now operating properly. The total cost for the accurate diagnosis and repair was $396.80, a fraction of ARSs quote for an unnecessary ********* a result, I am requesting the following:A refund of $396.80 to cover the cost I paid to correct ARSs original installation error.A formal acknowledgment of the installation negligence that directly caused my systems performance problems.A review of ARSs installation and quality control procedures to ensure such oversights are not repeated with other customers.Clarification on why the recent technician recommended costly repairs without identifying the installation flaw.I have invoices and documentation from ********************* and Cooling confirming these findings. I believe it is unacceptable for a national company like ARS to install a system improperly and then misdiagnose the consequences of their own errors.

      Business Response

      Date: 07/23/2025

      American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called ARS to return on a previous repair that did not resolve my AC problem. After several cancelations by ARS without any notice for days and my air-condition still not working In 90 plus degree temperature. I asked ARS for a refund. which they decline. I had to contact another ********** that showed In one day and fix the problem. Also the new company had a difference diagnoses and fixed the problem. I Will never do business with ARS again or ever refer them to anyone else.

      Business Response

      Date: 07/23/2025

      Tell us why here...American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against *********** NJ for my elderly parents with health issues as this company has cancelled their appointment for annual maintenance service on 6/10/25,6/25/25 and 7/16/25 My parents were told the company could not come out each of those dates due to being busy with other ********* concern is we have not have our service call the healthcare aides are saying home feels warm and I am concerned for my parents health and also concerned that if the air conditioner stops working they wont be prompt at fixing ************ has been bought out from Original and not honoring their Service contract that they automatically take out from bank My concern is they have not enough employees and that they wont show on our next Appointment aug 12th

      Business Response

      Date: 07/23/2025

      American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When the company installed a new AC unit in my home, they cut the wire from the thermostat to the furnace, turning off heat to the second floor. They sent two technicians to my home who determined that a new line would need to be run which will require cutting a hole in my wall. I have been contacting the company for 5 weeks to get the repair scheduled and they will not return my calls.

      Business Response

      Date: 07/23/2025

      American Residential Services, LLC D/B/A ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    • Initial Complaint

      Date:07/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Attached Word Document titled "ARS BBB" outlines the issue. Repeated service calls, wrongly charged $800+ and wasted days off from work.I repeatedly asked to speak with managers and even a main complaint line with ARS but was always told my "request has been escalated and a manager will call you back within the hour" which never happened. That line was repeated verbatim numerous times on different calls/days.

      Business Response

      Date: 07/22/2025

      American Residential Services, LLC D/B/A  ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

      Customer Answer

      Date: 07/22/2025

       
      Complaint: 23635444

      I am rejecting this response because it is merely a response that ARS has acknowledged the complaint. When, IF, they provide a resolution I will review. 

      Sincerely,

      *** ********

      Business Response

      Date: 07/22/2025

      American Residential Services, LLC D/B/A  ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
      We are reviewing the complaint and hope to reach an amicable resolution.
      ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

    ARS/Rescue Rooter is BBB Accredited.

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