Complaints
This profile includes complaints for Dollar General's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 517 total complaints in the last 3 years.
- 143 complaints closed in the last 12 months.
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Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/5/25 I purchased strawberry hostess cupcakes that were 2 months old and I spoke with the ** in 6/13 and she was going to compensate me with purchase refund and $ ***** gift card. I last spoke with her on 6/30 ??? and she was going to call me back and now she is ignoring my call.
Business Response
Date: 07/12/2025
July 13, 2025
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************
Case # ******** Customer: ****** ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding the delayed resolution an expired product complaint connected to a product purchased at one of our locations in **********, **.
Upon receipt of this complaint, we partnered with our respective district manager who confirmed she spoke with our customer who confirmed she received her gift card July 12, 2025.
We apologize to our customer for the length of time resolving this complaint and for her inconvenience. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** ******* *************************************,, ************ VS Dollar General #***** **********************************************************************,, ************ On June 14th, 11:35am I purchased a Spendwell reloadable ***** debit card from the above retailer and had the clerk load $25.00 on it. at home I proceeded to activate the card, I drove back to DG so they can cancel this card and issue me another card, the store said he's never done this action before and that i would have to call Spendwell customer service, I called Spendwell they said that Dollar General can cancel and transfer funds to a new card, very easy and said some stores don't like to do it, The Spendwell **** offer another option, which was to send foto ID, Name, Address, SS number to "*****************************" and would taken ***** business days for a positive or negative resolution, this option is unacceptable,, I've called DG customer service ************ every day since last Friday 14th, and everday DG customer service said the district manager, **** *********, for ** will contact me within 24 to 48 hrs. Well it's been 11 days.I value my time and have spent way too much time on this, Thank you BBB for your attention Best regards FjacksonBusiness Response
Date: 07/10/2025
July 10, 2025
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************
Case # ******** Customer: ***** *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a card purchased at one of our stores in ******, **.
Upon receipt of this complaint, we were informed by our regional director that our customer was refunded for his purchase.
We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to resolve this directly with the business; however, after 3 weeks I still have no resolution. On 6/2/2025 I purchased items in which the sale price was not honored. This happened to me again on the following weekend but I was able to catch it before I left. Regardless, I should not have to micromanage how the system rings prices on products. I am requesting a refund on the overcharge. Receipts and other documentation is attached.Business Response
Date: 07/07/2025
July 7, 2025
Better Business Bureau of ****************
Attn:******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding pricing at one of our stores in ****,**.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, she was unable to reach her, but she was able to leave his name and number and when our customer returns her call, she hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************Initial Complaint
Date:06/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to their store on June 14th during an additional 50% off clearance sale. I purchased several items that scanned at the regular clearance price. I contacted their 800 number that afternoon and explained what happened. They said the district manager would call within 24 hours. No call. I call on Wednesday the 18th and again I'm told I will have a call within 24 hours. I call yet again today!! The customer service *** stated the district manager had already put notes on the case. I asked "I don't have access to your system so how am I supposed to know the notes are there??? " Total silence and then the *** said "I'll send them a message to call you." What an absurd response and even worse way to deal with an upset customer. ******** has a scanner law that entitles the customerCustomer Answer
Date: 06/30/2025
It's the location on ******* in **********, **. I have called SEVERAL times. I was told the district manager would call me; no phone call. I was then told the regional manager would call me; no phone call. Since they clearly refuse to contact me, my next step is to contact the State of Michigan as there is a scanner law in ******** that charges five times the overage charged PER ITEM.Business Response
Date: 07/12/2025
July 12, 2025
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************
Case # ******** Customer: ******** ***
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a purchase she made during a clearance event at our store in **********, **.
Upon receipt of this complaint, we partnered with our respective district manager who confirmed he spoke with our customer on July 10, 2025, and confirmed she was reimbursed for her overcharge.
We apologize to our customer for any inconvenience and believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ***Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6-22-2025, I visited the Dollar General location at ************************************************************************************. I spent a total of $56.99. After checking my receipt, I realized that the employee, Yashana, had charged me twice for one item. When I brought this to her attention, she had an immediate attitude and was extremely unprofessional while supposedly refunding the extra amount I was charged. I have yet to see the refund reflected in my account. My issue is more so with her poor attitude and complete lack of customer service. People make mistakes, but an employee shouldn't have an attitude with a paying customer because THEY made the mistake. A simple apology would've been appreciated. During the transaction, Yashana rudely yanked my receipt out of my hand, then threw it back at me. I remained calm during this interaction, but I seriously doubt I'll ever patronize this business again. They seem to thrive off bad behavior and unprofessionalism. It's no wonder so many of these types of stores go out of business. I want my money back for the item I was charged twice for. I was also overcharged for two bags of potatoe chips too. When Yashana was ringing me up, I specfically asked her if the chips would be 2 for $6 as it was advertised in the store. She said yes. I was then charged $4.95 for one bag, and $3.95 for the second bag, so she lied. This business has in no way tried to rectify the problem of overcharging me for multiple items.Business Response
Date: 07/10/2025
July 10,2025
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ****** ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding being double charged for an item and her in-store experience she had at one of our locations in ********, **.
Upon receipt of this complaint, I partnered with our district manager who was able to speak with our customer, apologize for her inconvenience and address and resolve her concerns.
We are confident this complaint has been appropriately resolved. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Store address is, ************************************************** number is ***** Cashier was ***** (though it is not her fault!)Date of transaction was, 6/21/2025, at 3:57pm.I purchased multiple items that were on sale, buy one get one free. Upon looking at receipt once home, I noticed the amount taken off for the free item was not correct. I also noticed, one of the items I was charged $1 more than what the price said on bottle. I tried to make it very simple, all but two of the items were same price, so one of them should have just been canceled out. For instance, the chairs were $10, buy one get one. I bought 4 of them. So, it should have been $10 taken off twice. I also got some fairy garden figurines. Each were $3. Should have had $3 taken off. I did have two items that were different prices. One was $7.50 and one was $8.00. So, the $7.50 should have been taken off. None of the amounts taken off add up or make sense. I've had similar pricing issues before, but it's usually just a dollar or two and not worth my time to argue over it. I've been noticing it more though, so this time I took receipt and went over it. I had another issue about them refunding money, or lack there of, and when I went in to ask why it had not been put back in my account, I was given the run around and eventually just given cash. Which seemed weird to me. I got it back though, so didn't complain. I will upload the receipt and the item I was over charged for and would just like to make sense of it. I have been reading reviews from other customers and it seems like I'm not the only one to notice higher prices at the register from what is shown on shelf or product. So, overall I would like a breakdown of my receipt and how those numbers add up, but I would also like the store to charge correctly on every item, every time. Even though it's not a large amount of money, if it is agreed the amount on receipt doesn't make sense, I would like the difference back, based on principle. Thank you!Business Response
Date: 07/21/2025
July 21, 2025
Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ***** ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a purchase made at our store in *********, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, she was unable to reach her by phone and no voicemail was set up, but she did reach out via email and once our customer responds our district manager hopes to resolve her complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | Customer Care
**********************Initial Complaint
Date:06/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought some sale items and when I went to the register almost nothing rang up correctly. This is an extremely bad repeated issue for this location. Prices NEVER match when it's a sale item. Also the coupons are a hit or miss every time. The cashier was trying to fix the issue on pricing but she couldn't get everything correct so I just dealt with it and purchased the items. (Note: The manager was at the other check out station.) When I got to my car, I noticed that the cereal that I repeatedly said was a curtain price was still incorrect. So I walked right back into the building, only being gone no more than 2 minutes. When I got to the checkout, the cashier said the manager needed to help. She went into the break room close by and the manager said she was on her "lunch" break. It was 8PM. The manager just didn't want to help. They told me to come back the next morning. They still had an hour til closing! These people here are so lazy and the worse workers I have ever seen. So I immediately called corporate number and received a case #*******. This all happened on May 24, 2025. It is June 21, ********************************************************************************** within 24 hours. It's almost a month. I have called 8 times since then. It's not getting resolved and I need my return of $35.09. At this point they are stealing my money and treating me like no customer at ANY store should be treated. At this point I would like way more money than the $35.09 because I have been repeatedly ignored and I've spent too much time and angry energy on this issue. (By the way, the regional manager was supposed to contact me too. Her name is apparently ****** *.) I never heard from her. This place should be shut down because the prices never match at the register, coupons don't work, and they ignore you when you need to return items.Customer Answer
Date: 06/30/2025
This Dollar General store location number is 8723.
The address is **********************************************************************.Customer Answer
Date: 07/07/2025
I was able to resolve the issue. A district manager finally reached out to me and gave me my refund. Thank you for helping me out!Initial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I purchased a $40.00 gift card to ****** at my local Dollar General store on 5-10-25. This was a gift for my 79 year old mother, who inadvertently threw the gift card in the trash and realized it too late. I contacted both Dollar General and ****** customer service the next day, as well as additional phone calls in the days following. Each referred me to the other, and each claimed they couldn't help **** have both the transaction receipt and the activation receipt from Dollar General. It is this store's policy that gift cards be paid for with cash, so I don't have a credit card number to trace it with. I find it difficult to believe that no one on either end can trace the transaction with the information from the receipts. I have no expectation based on conversations with the DG store manager and the *** from ** that they will offer any help. Also, I filed a complaint with Dollar General 3 weeks ago after speaking to a CSR by phone and being told they couldn't do anything. I haven't received a reply.Both the transaction receipt and the card activation receipt are attached. I find it difficult to believe that in this day and age no one can track down any information. I would expect that Dollar General's system has to provide information either to ****** or their gift card vendor.Thank you for any assistance you can provide through this complaint.Sincerely,***** ***** ************************ ************Business Response
Date: 06/19/2025
June 19, 2025
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************
Case # ******** Customer: ***** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a lost card that was purchased from our store in *****,**.
Upon receipt of this complaint, we partnered with our third-party vendor who because our customer was able to provide a copy of the receipt, was able to determine the card had not been redeemed and therefore we were able to arrange a refund for our customer. Our district manager has since shared this information with our customer who expressed her satisfaction with this resolution.
We this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Customer Answer
Date: 07/05/2025
I'm completely satisfied with the way Dollar General handled my complaint. All employees involved were respectful and helpful. I appreciate the assistance of the BBB.Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business offers 11% off total bill and none of the employees or managers know how to offer this. Trying to contact their complaint department and there is no site available.Customer Answer
Date: 06/14/2025
Store number 9703
***********************;
***************
*******
Business Response
Date: 06/21/2025
June 21, 2025
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
******************
Case # ******** Customer: ***** *******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding an 11% off total bill concern.
Upon receipt of this complaint, to get details of and to better understand this complaint I called our customer directly. Unfortunately, he did not answer my calls, but I was able to leave my name and number and when he returns my call, I hope to be able to address and resolve his complaint.
We believe at this time we have done our best to address this issue and we thank you for bringing this to matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************Initial Complaint
Date:06/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The store location of store number #**** located at ******************************************* has been without air conditioning and inside store location for nearly 18 months conceptually without any effort of repair or resolving this issue. Not only is this a hazard to customers who shop their daily, but most importantly, the employees who are their 8+ hours a day.. this is a workers comp case just waiting to happen. I am seven months pregnant and nearly passed out while shopping there for only 30 minutes. I could imagine what the employees feel on a day-to-day basis the only type of resolving action theyve taken to fix or try and lighten. The issue is getting a box fan behind the counter for their employees. I proceeded to ask the cashier why or how has it not been fixed yet and she replied with I dont know its been like this forever.Business Response
Date: 06/10/2025
June 10, 2025
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box ******
*******************
Case # ******** Customer: ****** *****
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding the lack of air conditioning at one of our locations in *********, **
Upon receipt of this complaint, we contacted our maintenance team who responded this issue has been resolved, at which time we contacted our district manager who verified four brand new units were being installed on Saturday, all work has been completed and building temperatures are back to normal.
We apologize to our customer as well as our associates for any discomfort and inconvenience and we believe this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
End User Support Supervisor | *************
**********************
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