Complaints

This profile includes complaints for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
• 

  MAA Southwind

  8345 Championship Dr Memphis, TN 38125

  
• 

  MAA Dexter Lake

  1505 Dexter Lake Dr Cordova, TN 38016-8699

  
• 

  MAA Fallsgrove

  102 Fallsgrove Boulevard Rockville, MD 20850

• 

  MAA Carlyle Square

  501 Holland Lane Alexandria, VA 22314

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on ***, April 10, 2024, and the apartment was in horrible condition. I have called several times and no one has returned my phone call.The second bathroom sink was dirty and there are black sewer flys in that bathroom.Also, there was no lock on the outside storage unit, it was placed on the door a couple of days after moving in.The tub in the master was dirty and the drain was sitting on the side of the tub.Crack in the sink, Faucet was broken when I moved in the water poured on the floor when I turned it on. If maintenance did a check on the apartment how was all of these things wrong when I moved in?seal needed to be changed on the refrigerator, the kitchen sink has no stopper that will fit and the black thing inside is rotted, the toilet fixtures have rust on them in both bathrooms,black sewer flys in the second bathroom, killed a c*** ***** that came through the crack on the floor in the bathroom If maintenance did a check on the apartment how was all of these things wrong when I moved in?The sum of the matter is no checklist had to be completed, which would have outlined all of these problems. This apartment is horrible and despite my complaints to upper management, no one returned my call. (*******************)

  Business Response

  Date: 04/16/2024

  Greetings, 

  We apologize that you are dissatisfied with your apartment. The move in inspection we completed and provided to you did not show issues with any of the items you mentioned. We have sent our service team to your apartment multiple times to address your concerns. They are often not granted access to the apartment or do not have enough space to complete their work. Please understand our maintenance team can not always arrive at specific times since we often have emergencies that pop up throughout the day. Our Property Manager has contacted you multiple times since you moved in to discuss resolutions to your issues. The entire MAA Brookwood team will continue working to resolve your maintenance service requests as they arise. 

  Customer Answer

  Date: 04/16/2024

  No one has addressed my issues.  If there was a inspection done before I moved in, there would be nothing in the way.  This is a big inconvenience and all property management due is go over the work orders and no one comes back to fix it.  I have been sitting here since 1200 and now it is 430.  No one has showed up.  No resolution has been offered by the local property manager.  Regional has not called me either.  

  Customer Answer

  Date: 04/16/2024

   
  Complaint: 21576487
  
  I am rejecting this response because: the local property manager is not fixing the issues and not offered resolution.  I am in my apartment all day and moving heavy boxes despite my medical condition.  This place is horrible and instead of fixing things the blame is being put on me.  One should consider, if the apartment was in order there would not be 26 work orders.  MAA needs to be inspected and *************** needs to be visible to the public instead of the property manager telling you that he does not have the number to contact regional management.  We both know that is not true.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/26/2024

  We have received a detailed listing of all maintenance requests for this home and as of 4/26/24, all items are confirmed to have been resolved. If there are further concerns, please reach out to the onsite manager *********************** for assistance. 

  Thank you, 

  ****************

  MAA - Regional Vice President

   

   

  Customer Answer

  Date: 04/26/2024

  I was told by the assistant property manager that I was to receive *** rent free and now she is stating that she didnt tell me that! She did my lease and she said that my lease qualified for the free month.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paper Thin Walls and Failure to Address Issues by Management Let me start by saying the only positive thing about living here is the maintenance. **** is great. Aside from that, I have lived here since November and like many of the other reviews, it gets progressively worse almost immediately after you move in. I absolutely loved it at first and then I began hearing what sounded like heavy vibrations about a month or so in. A few months later, I finally realized that it was my downstairs neighbor blasting their TV stereo to the point it is shaking the foundation and my oven. I haven't sleep properly for about the past 2 weeks straight because of it. When I brought the issue up to the leasing office, I genuinely thought they were going to do something about it. They sent out an email reminding everyone of the "quiet hours". After I followed up with ****** and ******, I was told that they couldn't "substantiate" the tenant (who is not on the lease) was making the noise. The time stamp on the video is 12:36 AM on a Tuesday. The only solutions I was offered was to either move down the hallway to another unit (next to yet another neighbor that is playing loud music during the week) that was smaller, the cabinets in disrepair, and the floor was outdated (unlike my unit). They said it would be the SAME PRICE as the unit I'm in now. As if they were doing me a favor. I asked if they could at least fix the cabinets to make it comparable to the unit i've been in that ive taken care of and kept in great condition for the past 4 months for them. The response I got was if you don't want the other unit, then "you can still move out in 45 days with no penalty". Rather than addressing the issues with the tenants making the noise past the "quiet hours", as per our lease and Florida Law, as well as the Orlando **** ordinance, their "solution" was move me to a smaller, lesser quality unit and pay the same price as what I'm paying now for the newer unit. They have gone radio silent.

  Business Response

  Date: 04/23/2024

  We have received several complaints from ********************** regarding unreasonable noise from a neighboring apartment.  It is our position that the complaints were addressed consistent with our obligations under the lease agreement and applicable law.  On each occasion, the complaints were investigated and could not be substantiated.  We have not been presented with police reports, local noise ordinance violations, or any other evidence that would support our taking action against any other residents for unreasonable noise.
  
  We do not intend to be dismissive of these concerns and have had multiple discussion with the alleged offending apartment about the noise complaints.  Additionally, as an alternative, we offered to transfer ********************** to another apartment home. He identified some areas of concern in the proposed apartment which we have been working to address. We have remained in contact with him regarding the status of these repairs.   
  
  Unfortunately, we are unable to take any further action based on the information that has been provided to us to date.  We will continue to remain in touch with the resident about future concerns and the proposed transfer.
  

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I properly gave my 60 day notice to move out. I paid $361.50 for 5 days of rent (end of lease was on April 5th & rent due on the 1st). They stated I can pay a fee of $150 to have the apartment cleaned, which I paid to save me time. There were 2 blinds messed up which they charged me $90 to replace and I paid. I was charged $87.13 for water/sewer covering 16FEB24 - 05APR24. My pet deposit of over $400 was non-refundable. Before the carpet was cleaned or the apt cleaned I was sent photos and stated I owe them an additional $482.80 to replace the carpet due the carpet smells like smoke odor. I have witnesses that can state that my apartment never smelled of smoke. I own a professional carpet cleaning machine, but was told I had to have a company to do it so they have a receipt. On top of raising my rent over $200 every year as I always sign 1-year leases. My electric was over $200 a month on top of that. The fee of $482.80 to replace the carpet is totally ridiculous. Properties like this company are s******* good hardworking people out of money they/I don't have. I will be more than happy to go over there and have the carpet cleaned as the only thing wrong is just wear & tear.

  Business Response

  Date: 04/24/2024

  ***********************

  Business Response

  Date: 04/24/2024

  The Final Account Statement has been revised and communicated with ************. 

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Management has not upheld their landlord duties stated in the lease, they have gave me incorrect information that was agreed upon and signed off on, they are trying to blame tenant for their lack of.

  Business Response

  Date: 04/04/2024

  MAA Brookwood requires 60 days written notice to vacate. Without 60 days written notice, the lease will automatically renew at a month-to-month rate. If a resident fails to provide a proper 60 daysnotice, they are subject to insufficient notice fees. MAA Brookwood reminds residents of their lease expiration date as a courtesy, but it is not required. 

  Customer Answer

  Date: 04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***********************

  4005 *****************

  *********, ** 30294

  
  

• Initial Complaint

  Date:03/27/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toured an apartment at Tattersall on 1/21/2024 and applied same day. **** was the Leasing agent that assisted me with the tour and application process. He only stated a $60 Application Fee will be charged to hold the unit. The move in time frame was around April. When I applied, I was charged an additional $250 Admin fee that was not explained to me. After receiving my approval right after I applied. I called **** to let him know I was charged this fee. **** stated he had no knowledge of that charge would take place. He then stated he would speak to the manager (******) on Monday. During that weekend I noticed all the negative reviews on this property. I decided that this was not the place for me to move to. From complaints of an ongoing issue since last year of fire alarms going off for hours at a time causing residents to sleep in their cars. I decided to cancel my application on Monday. I did speak with a ******* about my cancellation and requested her to advise on my refund. She stated ****** was not in and she will get back to me. After this call, I did not receive any updates. I made plenty of calls throughout the week asking about my refund and no one had answers. I finally spoke with ****, he stated a check was mailed out to an unknown address in error. I provided **** the correct address which was the address on my application. I do not understand how the check was sent to the wrong address when I did receive the move out statement to the correct address showing refund was in process. I attached all of the emails showing the responses I was getting. I received a check around 2/25 and deposited on 2/26/24, 2 days later bank tells me check was no good and had stop payment. This caused bank fees. ********** had no answers and stated they would reach out to Corp. I called almost ***** other day and no answer. I'm tired of having to chase my own money. It's now 3/27/24 still no check. ********** has not returned my calls/emails. This is very unprofessional.

  Business Response

  Date: 04/08/2024

  We have successfully resolved the issue you raised in your recent complaint. After thorough investigation and careful consideration of your concerns, we have taken proactive steps to address the situation. We are pleased to confirm that we have provided you with a full refund.

  We understand the importance of delivering excellent customer service and maintaining high standards in all aspects of our business operations. Your feedback is invaluable to us, and we appreciate the opportunity to rectify the situation. 

  Please feel free to reach out to us if you have any further questions or concerns. We are committed to ensuring that your experience with us remains positive, and we look forward to serving you in the future. 

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ended on February 28, 2024 and I moved out of ******* where I had rented an apartment from MAA. *********************** from the leasing office reached out to me March 2, 2024 to request my mailing address for a move out statement and deposit, and I provided my new address in *********. ******* told me Id receive a deposit refund of $1,329. 78. I heard nothing else from ******* for a week and I still had not received my deposit check or move out statement. ******* then called me to verify my address and said the move out statement had been returned to the office. We verified that she had the right address for me and she told me to wait a week and then reach out if I still didnt receive the deposit or statement. Fast forward a week, I still did not have my statement or deposit. ******* then tells me I must wait until April 4, 2024 before they will stop the deposit check that supposedly could not be delivered. Since living at my new address in *********, I have received mail and multiple packages with no issues so I know it cannot be a problem with my address. I have never heard of needing to wait 22 days to stop a check as ******* told me in an email. I have emailed ******* multiple times kindly requesting a number to corporate so I can speak with someone there directly but she has only given me incorrect numbers. It has been almost 30 days since my lease ended and I still do not have my deposit check back and am receiving no real help from the leasing office or *******. I emailed Phaedra for help as well and she has never responded. I have been very nice through all of my interactions with *******, but it does not make sense why I am being told they must wait ***************************************************** a number to corporate or someone higher up to help me understand what is happening to my deposit check of $1,329. I am reaching out to the BBB for help in getting my money returned to me.

  Business Response

  Date: 03/28/2024

  Greetings,

  A ticket was submitted to corporate regarding *******'s inquiry. Her refund check has not been cleared nor returned to sender, once we receive the retuned check, we need to wait 22 working days to process a new check. This information was communicated to ******* VIA email. Please let me know if you need any additinal information. 

   

  Thank you, 

   

  *************************

  Senior Property Manager

  Maa MAndarin Lakes I Maa Mandarin North

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21495343
  
  I am rejecting this response because it does not make sense why we are waiting 22 days to stop the current check and send a new one. I had a deposit refund from my electric company (JEA) as well and they mailed it to the wrong address, but when I contacted them over the phone they immediately stopped the other check (which had not been cleared nor returned either) and issued a new one to my correct address. I have not received any explanations as to why having me wait 22 days before youll even send a new check as the only option. 

  Business Response

  Date: 04/05/2024

  Hello, 

  The refund check was mailed overnight through ***** yesterday 4/4/24 and expected to arrive today. Tracking number was provided to resident. 

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********* am writing to express my grievance with MAA regarding the unfulfilled promise of *** Fiber internet at my apartment located at *************************************************, essential for my sales management and content creation work. Despite assurances of fiber availabilitya critical decision factorprovided before my lease signing on November 16, 2023, the service has not been delivered.The issue was first identified by a *** technician on my move-in date, who discovered that the buildings fiber infrastructure was compromised. This infrastructure problem, indicative of a pre-existing condition possibly known to MAA, has prevented internet installation. Despite this, my efforts to resolve the situation with MAA have been met with repetitive apologies and unfulfilled promises of repair. Notably:Initial discovery and failed installation attempt on November 16, 2023.Multiple follow-*** with the leasing office led to a promise of seeking repair quotes; however, actual progress was negligible.On December 9, I was informed a contractor had evaluated the issue, yet subsequent updates have been non-existent or vague, often blaming contractor delays.This chain of events and lack of a reliable internet service has severely impacted my work efficiency and personal life.Desired Resolution: I request MAA to either expedite the repair of the fiber infrastructure, providing a clear timeline and regular updates, or to offer relocation to a unit with functional fiber internet. It is imperative that this matter is resolved swiftly to prevent further disruption to my work and well-being.Enclosed are all relevant communications and documentation regarding this matter, evidencing my proactive attempts to seek a resolution and the critical need for action.Sincerely,************************* ************ ******************

  Business Response

  Date: 04/05/2024

  MAA Fountainhead does not provide cable or internet and it is up to the resident to find a provider. 
  
  When we were told by the resident that *** was unable to set up Fiber in the apartment, in good customer service we started to look for other options for the resident while also contacting the representative from *** to try and figure out the issue (as the previous resident did not notify us of any issue). 
  
  Dec 19th Resident called and said *** was unable to help however *** showed back up to the resident apartment to fix the issue, we believed, and we did not hear back from the resident until mid-January letting us know the issue was not fixed. 
  
  
  
  We did provide the resident a flyer from ******* who offers internet service and emailed regarding ******* on Jan 23rd.
  
  Next communication from the resident was on March 1st letting us know there was still an issue, I responded back on the 4th letting them know we were unaware there was still an issue, and could they let me know if ******* gave them a reason, they could not provide service.
  
  We did not hear back from the resident until March 22nd, simply stating that we have not responded or offered resolution. 
  
  
  
  March 25th, I responded back however it looks like now our messages have been blocked and will not deliver.  

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21474321
  
  I am rejecting this response because: there were  never any mentions or  options for another internet provider. Ive never had any conversations with your team about alternate options. Ive not only communicated via text Ive also, along with my girlfriend have visited the office in person as well. We are totally jumping over the fact that every time I communicated the responses before I started getting ignored was about the project to fix the fiber line. So which one is it, were you actually planning to go forward with the project of fixing the line or pushing it off. There was never a mention to me that the project was off. Is it so you dont have to pay the money. . I have never blocked anyone at the company i have only expressed my concerns. To clarify I am rejecting this response because I was told constantly that there would be a project to fix the line. This is a very dishonest business practice, to tell me the provider there is *** fiber(which is why I made decision to move) gave me information for a personal *** representative, your team apologizing to me and saying you hired contractors to fix it, even did an estimate which you texted me, I waited months, and when I finally decide to reply, you respond with look at other providers. 

  Business Response

  Date: 04/12/2024

  Property Manager spoke with resident on 4/5 when resident phoned the office regarding the comments on the BBB reply.
  
  It was discussed that the resident currently has ******* set up in the home however they want faster speeds.  It was also discussed that unfortunately *** made some business decisions regarding coaxial/fiber in the area, and they are unable to provide service in this apartment. 
  
  The resident was given the below three options..
  
  1. Continue to stay in the current apartment home with ******* service
  2. Transfer to a new apartment home with no fees, that we can test *** in prior to the move or
  3. Break the lease agreement with no fees
  
  Property was told resident would speak with co-applicant regarding the transfer and get back to the property. 
  
  Property has not heard back from resident. 

  Customer Answer

  Date: 04/12/2024

   
  Better Business Bureau:
  Hello, I am still weighing my options. When I make a decision I will communicate with property.  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  *************************

  *****, ** 85282

  
  

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This community has been maintained beautifully over the years and **** is an amazing leasing agent however, application screening process is extremely faulty and apparently leasing staff isnt aware of the parameters set by MAA too warrant an approval. I have never been evicted, never filed bankruptcy, I pay bills on time, I work a federal government ******* just relocated from a luxury apartment community in *******, ** paying over $2,000 in rent but My application was denied & the only thing staff at the property could tell me was that it was due to credit & I could call the third party screening company they used for more information on my consumer report. I contacted Safe-Rent solutions & was informed that they pulled my Experian credit report & found 2 collection accounts, but I also have 9 other open accounts in good standing. I go to check my credit report via Experian.com and it shows I have no reported collection accounts. I reach back out to Lincoln on the Green via e-mail & get a response from an application processing specialist named ****** I explain that according to my report there arent any collection accounts and I strongly feel this denial should be investigated more. ***** states that he could investigate the collection accounts and rescreen my *************** asked if he could move forward but I didnt get a response back for 2 days. I contact the property via phone where I speak to ***** and explain that I wanted my application to be rescreened. ***** then tells me if collection accounts arent being paid on or closed out, he wont be able to rescreen my application. I dont understand why that wasnt expressed at first via email when he knew he wasnt going to offer any assistance. ***** gave false info and didnt keep his ******** feel that my time and money have been wasted with no regard for customer respect as my email went ignored. I will be sure to steer my family and friends who are seeking apartments AWAY from Lincoln on the Green.

  Business Response

  Date: 03/27/2024

  Thank you for sharing your concerns with the application screening process at Lincoln on the Green. I apologize that you feel you were given false information.
  I reviewed the communication between you & *****, and it appears he was looking into rescreening your application. However, we can only rescreen if you were able to have corrections made to your credit. For example, if you were able to have a collection account removed from your credit. Since this was not the case, he was unable to process the rescreening. ***** also gave you the option to reapply with a guarantor (co -signer). Is this something you would be interested in doing? We would be happy to assist you if you decide to go this route.

   

  
  

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21465351
  
  I am rejecting this response because: according to my credit report directly from experian, I have zero reported collection accounts.   
  
  Sincerely,
  
  Saint *****

  Business Response

  Date: 04/01/2024

  I understand your concern, but your application has been declined. This decision is based on many factors not just whether or not you have any collection accounts. The screening results come from a mathematical analysis of information found in your consumer credit report, application, and previous rental history. The consumer credit report *** include payment history, number and type of accounts, collection activity, outstanding debt, and inquiries. In addition, the rental scoring process *** consider information such as income to rent ratio, previous eviction and subprime credit records. At this point, the only option for rescreening is if you chose to reapply with a guarantor. Please let us know if you would like to move forward with this option. 

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apt complex is not willing to let me obtain a rental unit explaining excuses as to why I cannot obtain a rental unit I have paid several times to obtain between ************ and *********************** in ***********, **.

  Business Response

  Date: 03/18/2024

  We apologize for the delay in processing the application.  Our applications are screened by 3rd party vendor, Corelogic. Across the ******************, there was a know issue related to an abnormally high number of applications pending criminal screening results.  Corelogic confirmed there was a system issues with an external vendor that compromised the timeliness of the criminal screening process.  That problem was resolved last Thursday, March 14, 2024, however, there was a backlog of criminal screenings the vendor needed to complete in order to become current.  We requested our pending applicants to be expedited and expected all to be complete by today, Monday, March 18th.  

  Is it my understanding that this application was approved and ***** is scheduled to move in tomorrow, March 19th. 

  Thank you

  Customer Answer

  Date: 03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  , ** 37407

  
  

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gone 2 months now with no dishwasher in my apartment simply because the complex won't repair a very minor and inexpensive part. When I call the officed they are rude and hang up on me. I feel trapped in terrible conditions.

  Business Response

  Date: 03/21/2024

  Good Afternoon,

   

  **************** Dishwasher has been replaced since the concern was submitted. Please let me know if there are any further questions.

   

  Thank you,

  *******************************

  Senior Property Manager