Complaints

This profile includes complaints for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
• 

  MAA Park Estate

  960 Catbird Ct Memphis, TN 38119

  
• 

  Post Park Apartments

  3300 East West Hwy Hyattsville, MD 20782

• 

  MAA Centreville

  5804 Post Corners Trail Centreville, VA 20120

• 

  MAA Fleming Island

  2285 Marsh Hawk Ln Fleming Island, FL 32003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my wife have lived at the complex for 3 years and never once had an issue. We recently moved into a two bedroom unit from our previous unit about a week and half ago. The first day we noticed a wet, musty smell which we assumed was from cleaning the carpets. I notified maintenance and they came to check it out and sprayed something to quell the smell. The carpets were still damp so we had to use our own fans to dry it out prior to moving anything in which they did eventually dry. Several days later after getting everything in and settled, my family returned to the apartment after I set it all up. Within a day or two we noticed dirt getting onto our clothes and my toddlers feet. I attempted to vacuum with a good vacuum to see if that helped but it did not. By this point, it was past the office closing and I had to work. So I cleaned the carpets myself and was appalled by what I found. These carpets are not clean. I notified management via phone the next day about it and all I was told was that they could come and clean it again. Given how bad it went for them previously, I had little confidence they could do it right, especially since I did it myself. I told them that it was already clean and that I worked and had to be there to assist in moving furniture if they did come. It could not wait given it posed a sanitary risk to my daughter. Afterwards, all they said was we can take a $100 off the first rent for the inconvenience. Then they have the audacity to send me an 82 dollar bill for the cleaning of the previous apartment. The manager told me, there will always be dirt in carpet, which I agreed with, but not to this level. They dismissed my claims, offered a subpar resolution, and generally seemed not to care. After three years of being here and always being a good tenant. They should waive the other cleaning fee and offer me a more fair compensation for the issue at hand. Management is poor and there responses are not practical.

  Business Response

  Date: 05/21/2024

  We truly want you to enjoy the apartment that you transferred to, like you enjoyed the other two apartments in our community that you lived in previously. We offered to have the carpet in your apartment professionally re-cleaned however, you declined our offer and decided to clean the carpet yourself; therefore, we gave you a credit of $100 for your carpet cleaning expense. We will not be issuing you a $300 credit as we have already issued a $100 credit to your account. The $82.94 amount is not related to the current apartment that you reside in. It is from the previous apartment that you transferred from. That amount includes your final utility bill charge balance of $37.94 and $45 dollar charge for carpet cleaning as outlined in your lease agreement. A credit will not be issued for those charges either.

• Initial Complaint

  Date:05/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend and I applied and were approved for an apartment owned by this company. The leasing office told us they would honor the rent for the unit we applied. However, once we were approved, our lease agreement showed an increased rent. I was told this was due to some amenities not being included in the original rent. Since we were not comfortable paying the increased rent, I asked for my application to be cancelled and our application fees refunded. They stated their fees were non-refundable. While I understand this, we were given inaccurate terms and conditions, and we wouldn't have paid these fees ($60 each; $120 total) under accurate terms and conditions. Therefore, the contract should be null and void.The leasing consultant then told me that this amount of money was small anyways and shouldn't be worried about. Not only was this statement ignorant and rude, it also ignores the dishonesty on their end. We would consider their actions false advertising and solicitous. If I did this, I could be charged with a crime. This is not an honest business.

  Business Response

  Date: 05/21/2024

  All monthly recurring fees, including the community fee, MAA connect, and pet charges, were discussed during the tour with the prospects and are disclosed during the application process.  Multiple options were provided with different pricing for their choosing.  No inaccurate information was provided. The leasing consultant called and discussed an additional amenity for vinyl flooring that was mentioned, and the prospects were given the option to either get the vinyl floor for the additional amount or have carpeted floor for lower amount. During the call one prospect stated she wanted the vinyl floor. The leasing consultant moved forward and sent over the updated pricing information to include vinyl flooring.
  
  We subsequently learned that the other prospect was not in agreement with the additional amenity and decided to cancel the application and requested the application fees be refunded. At that time the leasing consultant advised him they could cancel the application, but the application fees are non-refundable, as is disclosed in the application.  While it's not the outcome we hoped for, the options presented were not agreed upon between the prospects.

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21727320
  
  I am rejecting this response because: In their response, the business did not acknowledge the additional charge was missed by the business and occurred after the application was submitted. Although alternative options were discussed, neither were completely accurate to the conditions we agreed to when submitting the application.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/23/2024

  As a good faith gesture we will be refunding the application fees.  It appears that there may have been confusion over the differences in the homes they were looking at. 

  Customer Answer

  Date: 05/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************************

  , FL 32608

  
  

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former resident of an MAA property. The property management does not answer the phone, return calls or email messages. I recently terminated my lease mainly because of the excessive rent increase which made the unit unaffordable but there were a number of other issues: dog excrement, dogs off leash, management's refusal to address my noise complaints, inadequate trash receptacles, trash on the ground and in common areas, management's refusal to address illegal parking and insufficient security and lighting to protect vehicles from vandalism and theft. After I terminated my lease and vacated the property, the property management is trying to charge for items which I returned (mailbox keys, remotes for the gate and pool bands), cannot find my notice that I was terminating my lease, trying to charge for 2+ weeks which I did not occupy the apartment, repairs which I requested, and cleaning carpet that was replaced. I have tried to reach someone at the regional office but the line is always busy or you have to leave a message at the corporate number and hope someone calls you back and they don't make it easy to find a telephone number for corporate. I know that I must pay a penalty for early termination but all these other charges seem punitive and excessive. Does MAA not understand the meaning of compromise. If I don't agree to pay the entire amount they will not withdraw/remove the eviction notice making it nearly impossible for me to rent so why should I pay any of it when I won't pay for some of the charges because of inability to keep track of items returned and my notice to terminate or maintenance requests.

  Business Response

  Date: 05/29/2024

  When the resident contacted us about the move out statement charges, we reviewed the account and made some adjustments. We maintain that the remaining charges are properly due and owed under the terms of the lease agreement and will not agree to make any additional changes to the balance owed.
  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, I'm writing to inform you since it has now been 6 months since my brother who is legally blind moved out. I turned in all paperwork along with forwarding address. I have received his last *********** bill and spectrum bill at this address that you were provided. So now We have no alternative but to report you to the North ******** real-estate commission and the BBB. I realize you have different people in that office every week I personally have meet 8 different people in the year my brother lived there.You have taken money from my brother account for a two-month termination fee when his lease was already up and when he had his stroke you were given a 60 Day notice. Even though he was in the hospital those 60 Days his rent was still paid. Then you had the nerve to say you had to replace the carpet. Which was a lie, I have been in that apartment since he moved out. I knew you didn't have to change the carpet, just another chance to steal money.My brother is a retired disabled vet who had a stroke in your apartment, and you have taken every ***** you could from him. Then to top everything off you have not sent his security deposit. He moved out In November 2023, the law in North ******** is 30 days. I informed you of this before and sent you a second address. Still absolutely nothing.

  Business Response

  Date: 05/17/2024

  "We appreciate ******* residing at MAA for 14 months. On October 23rd , 2023, we received an email from ****************** POA ***************************** notifying us that he would be vacating his apartment on November 30th, 2023. We explained to **************** that his lease expired on September 23rd, 2024 and this would be considered breaking his lease per his lease agreement.  At that time, we notified ****************** POA we would require that ************** send us an email notifying his Notice to Vacate. On October 25th we received an email from ****************** POA with a notarized letter notifying us that ************** would be moving out of his apartment on November 30, 2023.  Per our lease agreement: 4. RESIDENTS OPTION FOR EARLY LEASE TERMINATION, or TRANSFER TO ANOTHER LANDLORD APARTMENT OR PROPERTY: 4.1 Early Lease Termination: You may terminate this Lease before the expiration of the initial term, if You are not in default under this Lease at the time of giving written notice or thereafter, and if You strictly comply with all the provisions of this paragraph. 4.1.1 In order to terminate this Lease pursuant to this paragraph before the expiration of the initial term, You must: 4.1.1.1 Give Landlord sixty (60) days' written notice or pay an additional termination fee equal to rent for the period equal to sixty (60) days less the actual number of days' notice you provided ("Additional Termination Fee") (e.g., if you only give fifteen (15) days notice you will pay your standard rent for fifteen (15) days plus an additional termination fee equal to rent for forty-five (45) days) at the time of giving notice; PLUS 4.1.1.2 Pay all monies due through date of termination, including, but not limited to, the payment of prorated rent; PLUS 4.1.1.3 Pay a fee in an amount equal to the sum of two times Your Monthly Base Rent (Early Termination Fee) at the time of giving notice. 
  
  
  ************** was charged an early termination fee of $2840.00 and at move out charges to replace the carpet. 
  When ******* moved into his apartment with MAA, his carpet was only 1 year old.  It was determined at move out that his carpet could not be saved and would need to be replaced. As per his Lease Agreement, the carpet that must be replaced at 5 years has 80% of its value remaining. At move out, ******* was charged $886.40 which was 80% of the value remaining. 
  
  
  The remaining security deposit was refunded to the address ****************** POA had listed for the amount of $445.02. We verified with our *********** and it's in route via USPS. 
  
  

• Initial Complaint

  Date:05/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out this problematic (**************** at **********) on April 29, 2024, in which I resided there for approx. 2 years. This establishment didn't meet my expectation. I've had numerous of health issues/ problems from Sept 2022-April 2024. The problems includes: severe plumbing issues, major pest control, old, non-functioning appliance, grouting to painted over bathroom tubs , leakage to sinks, unusual odor from HVAC, uncleanliness to the entire 1200 building, and etc. The problems was only masked and rudely greeted by unprofessional maintenance guys. However, on May 6, 2024, I received my final move out bill for *******, and I immediately notified the *************************** with concerns. She appeared oblivious and unenlightened of my initial move in inspection problems, section 8.1-8.4 of my signed lease , Alabama security deposit law and al tenant and landlord law concerning Normal Wear and Tear. I'm not sure if the respected individual receives commission bonus for collecting undisclosed and illegal fees at move out against tenant rights. It's inevitably and highly irrational to think a 2 y/o occupancy property wouldn't have minor marks, stains, and scuff on countertop, carpet, and flooring. Per AL security deposit law, Landlord have the right to withhold the deposit if there is damages beyond normal wear and tear. The countertop was stained on initial move in inspection, as well as it had a stick and peel granite top, not a real granite top. Per AL repair and maintenance law, tenants have the right to live in a rental unit that meets minimal habitability. I only received 3 home inspection, in 2 years, and that's related to the neighbors under my unit causing roaches, mice, and bedbug infestation. I highly recommend conducting regular property inspection and holding management accountability, and being more proactive. I'm not sure how sanitize the carpet will be just stain removal with my COVID. I'm seeking clarity with my billing issues.

  Business Response

  Date: 05/13/2024

  As we do for all move outs, we followed our standard guidelines for cleaning and damage charges as outlined in the lease agreement. Photos were taken and condition at move out was documented in order to assess charges due. We spoke to Ms. ******* and made an adjustment as a courtesy but the remaining balance is for valid charges and is due to Colonial Village at ***********

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21684648
  
  I am rejecting this response because:

  *************************** did not follow up with me as stated. ********* was emailed and I asked for my initial move in inspections report and was not received. MAAC did not followed your standard guidelines for cleaning and damage charges as outlined in the lease agreement. Lease agreement clearly states in section 8 1.3 normal wear and tear . The countertop has provision because it wasnt cuts or ***** . Im being charged $560 for vinyl flooring for the entire kitchen area and not a patch for the laundry area?  Cleaning and damage cost doesnt reflect my billing. Staining for carpet is price at $40 per stain and $60 per square footage for patch. The countertop is price at $22 per Formica square footage for replacement . What is the price for resurfacing? Please advise.
  Sincerely,
  
  ****** Holiday

  Business Response

  Date: 05/14/2024

  As of today, May 14th, I emailed Ms. ******* and  provided pictures of the countertops and vinyl flooring at the time of her move in as well as pictures showing both at the time of her move out. I also made her aware of an adjustment that was made to her account balance and provided her with an updated balanced due.

   

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently, I reside at MAA Eastside Apartments in **********, ***** 5am CST on Monday, May 6, I walked in the kitchen to water pouring from the air vent. I immediately notified the after hours maintenance of the leak. I called them several times over the course of four hours. No one from maintenance or the MAA office team contacted me. I finally had to go downstairs, as soon as the office opened, to get someone to come to my apartment. It was discovered that the apartment above me had a leak with their ice machine and it flooded their floors and caused a leak in my ceiling. The damage is horrible. The ceiling has had to be gutted. Four fans in the kitchen. Carpet had to be removed. Dust blowing everywhere. My daughter and I do not have any relatives in the area. I have not been told when everything will be resolved. There has been no talk of compensating me. Rent is 2300 USD a month.

  Business Response

  Date: 05/16/2024

  The resident called the office before the staff arrived to the property on the morning of May 6, 2024 to report the maintenance issue in her apartment.  Once the office opened as was aware of her issue the Service Manager and Service Tech went to her apartment and the apartment above to determine the source of the leak.  The source of the water was from the refrigerator in the apartment above.  *********** Manager called out the contractor to begin the water extraction from both apartments.  They followed the protocol for these types of issues by making cuts in the sheetrock and setting up drying equipment in the apartments.  They checked the progress each day.  The next step has been followed with the contractors performing the sheetrock repairs.  This process will be completed today.(5/16)  The next step will be for the carpet company to return to re-install the pad and clean the carpet.  We will then have a housekeeping company to come and clean the impacted areas.  This has been communicated to the resident through phone calls and email.  She also has been made aware that she can contact her renters insurance company to see if they are willing to make compensation for the incident.

• Initial Complaint

  Date:04/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 1 I requested carpet cleaning per my free once a year service and they never showed up after asking the office multiple times.-I have asked for them to properly pressure wash my front and back porch. They did do it but you see all the dirt. It looks like a child did the service.-they had the outside of my apartment painted there is overspray in very poor workmanship everywhere. I brought this to their attention and they have done nothing.-My roof has a leak where there is a water stain in it. I asked them to please fix the problem. Their solution was to use a spray can, and you can still see the stain.-I requested a carpet company come back out here and re-stretch the carpet because the carpet over the years has gotten loose and wavy. Do not send anyone out here to fix it.-My roof in my washing room area is falling apart. The paint is falling on top of my appliances. Nothing has been done -There is cracks and damage on my roof that I can see from inside my apartment. They are not doing anything to address that.-The carpet on my staircase is peeling off because the glue is failing. They are not fixing that.-My front porch and back porch patio lights are discolored and filthy. I requested them to clean them or replace them. They have not.

  Business Response

  Date: 05/09/2024

  I, *************************, property manager went to ********* apartment to see what needed to be completed.  We have a running list and have already completed some of the items and will wrap up the list on Tuesday, May 14th.  ******* is aware of our schedule.

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my reply to MAA ****** Commons after receiving a bill for $1434 in charges after they kept the $1200 deposit originally paid. I have photo proof of my accusations. I have been charged fake charges and cannot get a response from management. I have proof that they are utilizing the same stove AND that they, once again, only painted over the mold without doing anything to actually resolve the issue. I am being charged $100 for a mattress they found in the compactor on 4/9 even though I vacated on 3/15. I'm even being charged to replace a keycode for an electronic lock!What reimbursement will we be given for living with black mold and reporting it on more than one occasion? There is and was not an issue with the stove so Id like proof of anything other than the fact that it needed to be cleaned. Which we were charged a cleaning fee for. We have video proof of exactly how the apartment was left and the black mold running directly through the air conditioning ducts. In turn that has caused me to have a deficiency of my olfactory senses. I cant smell anything!!! Also, the fact that this was reported and only painted over on multiple occasions is disgusting and shows a lack of basic integrity of how ****** Commons has and is being ran. Had I known the severity of the problem, I would have acted differently and with more urgency. I vacated the apartment in March so Ill need video proof that I put a mattress anywhere other than a moving truck. We could have discussed this in person had you accepted my proposal of changing the walk through date by 2 days which caused too much of an inconvenience for you to accommodate. Of course, that is also in writing.

  Business Response

  Date: 04/26/2024

  *******,
  
  Thank you for your move out concerns. 
  
  Looking over your charges, $788.52 was due to nonpayment of rent in April of 2024. Your move out date per your lease as well as the notice to vacate signed by you electronically on 2/5/24 states that you are responsible for the rent and utilities through 4/9/24. Please see signed document attached. You are always welcome to move out ahead of time however you still owe the rent and utilities through the end of your signed legal document.
  
  As far as the move out charges, please see attached for photos of your carpet as well as invoices for the install. There was duct tape,pet urine and torn places through out the apartment. The carpet is 2 years old-see attached invoice for proof of installation on 2/25/2022, therefore your charge of 80% of the value is correct at $733.63.
  
  Your account was charged for a doorknob sized hole for $40 as well as an additional charge for an additional coat of paint ($150) due to the extra paint needed to cover the *** walls. Photos attached.
  
  The mailbox keys and apartment/storage keys were not turned in at move out.
  
  Regarding the stove, I am attaching photos. The stove was left in bad condition but we did bring a cleaner out and paid extra for an additional cleaning. We ordered a new stove, however after the 2nd clean, we were able to save the stove. We have credited the account for $720.
  
  When the assistant manager and the service manager walked the apartment for the move out assessment, a man that identified himself as your boyfriend was still in the home to do a walkthrough. ***** asked him to leave. He said he was there for the inspection and had the mattress in the home. When he left, he threw the mattress in the compactor. This was witnessed on camera as well as by two other staff members in the office.  We also received a complaint from a current resident on 4/17/24 at 12:21 AM that the former ************************* was seen entering and exiting the vacant home. After reviewing the smartrent log, we found the apartment was offline (the smart hub was disconnected due to the power being shut off).  I am attaching a photo from the mattress being thrown away.
  
  I pulled your work orders and show a leak work order on 9/20/23. Closing notes show we repaired the leak above and a ceiling repair was done by a vendor. I have attached the invoice.
  
  Thank you,

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *******************************

  1251 ***** Cir

  *************, SC 29169

  
  

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been having A/C problems with my apartment and Ive let management know about the problem and maintenance to try and fix it but havent done anything to help me in my situation. This has costed me a lot of money over these last 2 CPS bills which are above $500 which shouldnt be this much

  Business Response

  Date: 04/22/2024

  Property manager spoke to the resident and apologized to her. Resident provided utility bills to office team and they got missed.  Resident is happy that we are aware of the issue and are on it.  Service manager went to apartment to assess and replaced the ** unit. Property manager will be circling back with resident to confirm it is now working properly and to discuss compensation for electricity bills.  

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  , ** 78220

  
  

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been two months now since I have moved out of the property. I have yet to receive my deposit refund. They have stated it has been sent. But mail does not take two months to arrive. It is WAY past Florida legal limit to receive a deposit refund. I have asked twice now to send it certified mail with a tracking number, and they have not done so.

  Business Response

  Date: 04/24/2024

  Hello, 

  The original check was sent out in a timely manner. Unfortunately, that check was lost in the mail. 

  The accounting department was informed and once a stopped check was approved another check was sent via ***** to the past tenant and it has been confirmed the past tenant has received the check.