Complaints

This profile includes complaints for The Juice Plus+ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Juice Plus+ Company

  140 Crescent Dr Collierville, TN 38017-3374

  
• 

  The Juice Plus+ Company

  5585 East Shelby Drive Memphis, TN 38141

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 4 2024, I ordered a box of 4 packages of vanilla shakes for $152.00. They sent chocolate shakes that I did not want. I have tried calling and they never answer and say the office is closed often.I have emailed three times with no response. I still want the chocolate shakes.

  Business Response

  Date: 11/27/2024

  BBB Consumer Complaint #********
  We regret the customers difficulty while trying to contact us. We contacted the customer and immediately sent a replacement product and a return label for the other product they received in error. The matter was resolved to the customers satisfaction. We apologize for any inconvenience this has caused the customer and thank them for being a **********************+ customer.
  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Juice Plus sent me another shipment of Juice Plus products even though, according to my Juice Plus account, I am no longer subscribed. On 11-20-24 I was charged and then received the products on 11-23-24. I tried contacting the company but with no success. I want this matter resolved immediately. Juice Plus does not have permission to charge my account, knowing that my account clearly says that I do not have a subscription. I would like Juice Plus to tell me how to return the product and receive a refund. I am worried because on social media, many stories of unhappy customers are circulating with the same or similar issues.

  Business Response

  Date: 11/26/2024

  BBB Consumer Complaint #********
  We regret the customers difficulty while trying to contact us. We were able to locate this customers order, which was associated with a different email address. Our customer service center has already contacted the customer and per his request fully canceled their subscription. We set up a return of their order and have issued a full refund. The matter was resolved per the customers directions. We apologize for any inconvenience this has caused the customer.
  

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  *****************

  *************, MD 21042

  
  

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** since 2014 however I am unable to financially keep my monthly reoccurring subscription of $54.00 per month. I have contacted their customer service line four different time with only being left on hold for over an hour each time. While on hold, their recording states to contact your "business partner" with any questions. My business partner listed on their website (my acct page) is **** ******. I do not know who **** ****** is and the website offers no contact information for him. Their website will not allow me to cancel my subscription due to "pending payments". If my subscription reoccurs each month, I will always have pending payments. Also, in my transaction history, I was charged for 2 shipments that were unfulfilled (September 13, 2024 and October 13, 2024). I am not asking for a refund or compensation, I would just like my subscription canceled and my credit card to not be charged $54.00 every month.

  Business Response

  Date: 11/26/2024

  BBB Consumer Complaint # ********
  We regret the customers difficulty while trying to contact us. Our customer service center has already been in contact with the customer, and we have fully canceled their subscription. We set up a return of their last order and have issued a refund for the November shipment as requested. The matter was resolved to the customers satisfaction. We apologize for any inconvenience this has caused the customer and thank them for being a previous Juice Plus+ customer.
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called and e-mailed the JuicePlus+ customer service department to make arrangements for a RETURN of vitamins (recently received and box unopened) and to CANCEL a subscription for which my credit card is being automatically billed. My calls to both the published phone numbers have been during the times that the office is supposedly open, but the automated response states that I am calling when the office is closed. JuicePlus+ has not acknowledged or responded to any of my e-mails. I have already contacted my credit card company to report this company. I would like the BBB to investigate the business practices of JuicePlus+ as it appears that my situation is similar to many other customers. I will also be sending a letter to JuicePlus+ corporate office.

  Business Response

  Date: 11/20/2024

  BBB Consumer Complaint #********
  We regret the customers difficulty while trying to contact us. Our customer service center has already contacted the customer and per their request fully canceled their subscription. We set up a return of their order and have issued a full refund as requested. The matter was resolved to the customers satisfaction. We apologize for any inconvenience this has caused the customer.
  

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered products from Juice Plus at the direction of a nutritionist who is also a partner in their multi-level marketing organization. I have spent $291 on products now, with 3 more pending charges of $120.09. I immediately because very ill after trying the products. I have requested a return 5 times via email, and have tried to call Juice Plus, with no response. They state on the website that customers are allowed to return products. I previously asked about canceling all of my automatic subscriptions, and was told that they cannot do that until the last shipment goes out in February. These products made me very ill - I am simply asking to return the products that have made me very ill, receive a refund, and to never be charged for the Juice Plus products again.

  Business Response

  Date: 11/14/2024

  We regret the customers difficulty while trying to contact us. Our ************** has already contacted the customer and per their request canceled their subscription. We set up a return of their order and have issued a full refund as requested. The matter was resolved to the customers satisfaction. We apologize for any inconvenience this has caused the customer.

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been juice plus customer for years, always have vitamins shipped every 3 months, charged divided in 3 month installments. Starting in September, starting receiving in 2 months. Have called and emailed numerous times , do not answer phone, call me back or email me. Now I have over 5-6 months of vitamins. Website will not allow me to cancel subscription. I dont want anything to do with Juice Plus, no customer service, get me out of this horrible so called company!

  Business Response

  Date: 11/14/2024

  We regret the customers difficulty while trying to contact us. Our ************** has already contacted the customer and per their request canceled their subscription. We set up a return of their order and have issued a full refund as requested.  This matter has been resolved to the customers satisfaction.  We apologize for any inconvenience this has caused the customer and thank them for being a previous Juice Plus+ customer.

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** ********

  ****************

  ********, ** 77586

  
  

• Initial Complaint

  Date:11/08/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on September 18th, 2024 for ***************** Blend Capsules with a billing timeline of 4 Monthly payments totaling to $216.00 ($54.00/month) with Express Shipping (shipping within 1-2 business days).I did not receive this order, nor did I ever receive a tracking number or notification when the item shipped, even though it was stated I would receive notification of shipment by the company when making the purchase. I only ever received confirmation order emails when money was withdrawn from my payment method of a credit card. I reached out to the Juice Plus+ company via the form on their website in mid-September and did not receive a response. I called the ************* Line phone number provided on the Juice Plus+ company's website on September 25th, and was on hold with the customer service line for over 33 minutes before ending the call. They never answered the phone. I subsequently emailed the Juice Plus+ ************* email on the same day (September 25th) with my issues and requested a cancellation of all future orders. The company did not respond to me until October 8th, 2024 via email, where they stated "due to the transition [their] shipping department is behind at this time and working hard to ship all orders as soon as possible." They did not provide me with any other assistance.On Friday, October 18th, Juice Plus+ withdrew an auto-payment for my next shipment of ***************** Blend Capsules. According to the "Express" shipment option I selected at the time of original purchase, these should have been shipped within 1 to 2 business days. As of writing this complaint, it is Friday, November 8th, which is 21 days from when the money was withdrawn from my credit card payment method. I have been unable to cancel my order or rush the shipment for my orders with Juice Plus+ due to having pending payments (since I chose to pay for each monthly shipment in monthly installments and not for all four shipments up front).

  Business Response

  Date: 11/14/2024

  We regret for the customers difficulty while contacting us.Our ************** has already contacted the customer and fully explained the installment payment arrangement.  Customer had not understood it was four payments for one shipment.  Customer was expecting a shipment every month.  After communicating with customer they requested to fully cancel and return the order for a refund which we have accommodated.

  The situation is resolved to the satisfaction of the customer. We apologize for any inconvenience this has caused the customer.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charges to an account I have canceled. In June of 2024, I attempted to cancel my subscription with Juice Plus. In the previous month, I had changed my order to a different product from the same company, but I still received a shipment of the order I canceled. In July and August, they charged my card for additional order. I emailed the company and they refunded those payments. In September I was charged again, but did not receive the product. I emailed them again, with no response. On October 30 I was charged again and just received another shipment. There is NO way to cancel the order or remove my credit card information from their website without contacting them. I have emailed 5 TIMES with no response, asking them to remove my credit card info from the site. I've called several times, and the business line has been closed, even though I called within their posted business hours. Once, I got through and sat on hold for 20 minutes before the line disconnected. Once I requested a call back which came several hours after my call, when I was unavailable. I returned that call and they were closed at 1:30 Pacific time. To sum up, they continue to charge me for products I have canceled in writing on 6 separate occasions. They refuse to contact me, and are illegally and fraudulently charging me for products I did not order and did not even receive in one case. I would like a refund for the two months they've currently charged for. Beyond that, I insist that my credit card and all my personal information be removed from their system.

  Business Response

  Date: 11/14/2024

  We regret the customers difficulty while trying to contact us. Our ************** has already contacted the customer and apologized that the order was not canceled in the manner that they expected. We ensured that the order was fully canceled and issued refunds as the customer requested.

  The matter was resolved to the customers satisfaction. We apologize for any inconvenience this has caused the customer and thank them for being a previous Juice Plus+ customer.

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. It is disappointing that I needed to escalate this complaint to the BBB, had they responded to any of the 5 emails I sent, I would not have filed this complaint. I appreciate the intervention and the speedy resolution.

  
  Sincerely,
  
  **** ********

  , CA 94521

  
  

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order has not shipped and I've been charged for 3 months. I've called countless times. I've emailed countless times. I've reached out on ********. There is no way to get in touch with anybody. I just want my product shipped. If that is not doable, again, I'm asking for the order to be canceled and for my money to be refunded (currently $29 x 3 months). This has been VERY frustrating.

  Customer Answer

  Date: 10/23/2024

  My order finally shipped. This case can be closed. Thank you!

  Customer Answer

  Date: 10/24/2024

   
  Date Sent: 10/23/2024 9:26:19 AM
  My order finally shipped. This case can be closed. Thank you!

  
  

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i've been a customer with ********************** for many years. I delayed my order till Feb 1 but they charged my card on October 5 without my consent. I've tried emailing and calling with zero response. Everytime I call they say they are closed and to call during business hours, which I am. I cannot get a hold of anyone at this company. order number JP07-4658547 is the order they used when withdrawing from my bank.

  Business Response

  Date: 10/22/2024

  We regret this billing and shipping error occurred. We were able to contact the customer to let them know the order was canceled, a refund is being issued and a return label being sent. We apologize for any inconvenience that this has caused and thank you for being a previous Juice Plus+ customer.