Reviews

This profile includes reviews for The Juice Plus+ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Juice Plus+ Company

  140 Crescent Dr Collierville, TN 38017-3374

  
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  The Juice Plus+ Company

  5585 East Shelby Drive Memphis, TN 38141

  

Review Details

• Review fromKim S

  Date: 11/15/2024

  1 star
  If I could give Zero stars I would. I had been getting the chewables for a few years and was part of the children's healthstudy where they provided additional chewables for free for my kids. Last year, all of a sudden I started getting charged three times what I had been every month. My order had been split up to be sent every 2 months instead of every 4, so the amount didn't change. All of a sudden I received a ton of chewables which triggered me to look at my account to see the overcharges. When my *** and I called JuicePlus, which by the way, they shut their phones down before they are actually closed, they told me that I had to renew the Health Study every year and if I didn't I would be charged. Nowhere was that communicated at any point, plus, why do you need to renew if they extended the healthstudy up to 26 years old?! JuicePlus moved to a new system and not only my ***, but others, have had issues with their orders and are being overcharged. Shame on me for not checking my ******** earlier, but it just goes to show that JuicePlus is nothing but a pyramid scheme and has unethical business practices. I will be taking up these overcharges with my credit card.

  The Juice Plus+ Company

  Date: 11/19/2024

  BBB Customer Review #****** We regret the customers difficulty while trying to contact us. Our customer service center has already contacted the customer. When we spoke with the customer on Friday 11/15/24 their order was canceled. We also issued refunds for the two payments from the recent order and confirmed that the order had been fully canceled. The customer did ask for a refund for the order prior to the 7/20/23 shipment date but we explained that this fell outside of our posted return policy. The matter was resolved to the customers satisfaction. We apologize for any inconvenience this has caused the customer and thank them for being a previous Juice Plus+ customer.

• Review fromCarri M

  Date: 11/04/2024

  1 star
  No one in the business office answers calls anymore. I have tried to call countless times over the past few months in order to modify my subscription. It is impossible to cancel my subscription because of the installment plan that I can't change online.

  The Juice Plus+ Company

  Date: 11/14/2024

  BBB Customer Review #****** We regret the customers difficulty while trying to contact us. Our ************** has already contacted the customer. We issued a partial return for one of her products and a refund was taken care of. The remaining portion of her order will remain active per the customers direction. The matter was resolved to the customers satisfaction. We apologize for any inconvenience this has caused the customer and thank them for being a previous Juice Plus+ customer.

• Review fromLora L

  Date: 10/30/2024

  5 stars
  Been a customer for 12 years and a *** for 8 years. The company and products are solid. If an issue comes up and a customer's *** is not available, customer support is able to help. There is always a solution to a problem. My family loves the products which have significantly helped our health and nutrition. The culture is one of the most positive I've been a part of. Overall, great company and products. One of the best decisions I made for our family.

  The Juice Plus+ Company

  Date: 10/31/2024

  Thank you for being a Juice Plus+ customer. We appreciate your brand loyalty and look forward to helping ************ with our products for another 8 years and more.

• Review fromCortney K

  Date: 10/22/2024

  1 star
  I have called Juice plus numerous times. Each time Ive told them that a juice plus consultation has been using my email to sign people up. I have been receiving ACH debt information for multiple people I dont even know. I have called, been told Ive spoken with supervisors etc and nothing has changed. I have received 4 emails this months of someone elses deposits.I know I would be livid if my personal banking information was being sent to someone I dont know and the company refuses to do anything about it.

  The Juice Plus+ Company

  Date: 11/07/2024

  BBB - Customer Review #****** from: ******* ***** We regret the communication difficulty while contacting us.Our ************** has investigated how and found why this happened. Thank you for informing us about your email address being used on one of your old customers account from when you were a JP+ Partner instead of their own email address.We apologize for any inconvenience this has caused and thank you for being a previous Juice Plus+ customer.

• Review fromBailey Z

  Date: 09/23/2024

  1 star
  This company is continuing to charge after I cancelled my subscription and receive email confirmation that it was cancelled. Now they will not answer calls or emails. I am also unable to log into my account the email will not send for me to get into it. And also the product is dum just eat some vegetables dont take eight pills a day for $113 a month its ridiculous! I had to cancel my cc over this because they will not reach back out to me and then I get on here to find out it is not the first time this has happened to someone. You are a bad company full of covid deniers. I will never go back to using your products again.

  The Juice Plus+ Company

  Date: 09/25/2024

  We regret this billing and shipping error occurred. We have fully canceled the order, refunded the charge and are sending a postage paid return label for the box that was recently sent. We apologize for any inconvenience that this has caused and thank you for being a previous Juice Plus+ customer.

• Review fromMichelle S

  Date: 08/21/2024

  1 star
  The person I ordered my product from was new(1st day). She had a *** training her on the phone with me. I specifically said several times I didnt want the kit nor did I want to become a sells person. I asked for the purchase of $***** only. They sent two boxes, 4 packs in each box. I was told the 2nd box was for my grandson that lived with me. Now theyre telling me its ***** per pack and has forward a reading balance of $176 on my credit ***ort.

  The Juice Plus+ Company

  Date: 08/26/2024

  We apologize that the information concerning her order wasnt shared in a clear and concise manner which lead to this situation and we have ensured her credit score would not be negatively impacted. The customers order has been fully canceled, the remaining payments in question waived and will not remain in a collections status.

• Review fromThomas K

  Date: 03/12/2024

  1 star
  this is a legal scam; been billing me for months, and not even delivering anything after the first one when I bought from a 'friend' who was selling it, had no idea they were signing me up for a subscription that would take money from my account every month for nothing in return.

  The Juice Plus+ Company

  Date: 04/01/2024

  The Juice Plus+ Company received a new order on 10/11/23 for Juice Plus+ ***** Blend Capsules for customer **************** The next day 10/12/************************* was contacted by email from **************** asking us to give credit for the order to his correct JP+ representative(seller) **************** and we responded back to **************** that we honored his request and moved his order to the proper person. This order was a recurring order that would ship every four months. On 2/11/24 The Juice Plus+ Company shipped the second order and shipment tracking confirmed delivery to **************** After submitting his review to the BBB, we were notified of the situation. Immediately we exchanged emails with **************** on the details of the order confusion. We followed up with a phone call to remedy the situation to the customers' satisfaction (with order cancellation and a credit issued).

• Review fromSandra S

  Date: 01/16/2024

  5 stars
  I love juice plus and have been using it for a couple of years now. For all of the financial complaints below, you have to communicate with the person whom you purchased it from to make sure they understand if you want the installment plan or a one time purchase. I have never had an issue with customer service. These products have been tested more than any product on the market and found to have very positive health benefits.

• Review fromImani C

  Date: 11/08/2023

  5 stars
  This company and it's products has been such a blessing to me and so many people that I know, because it is affordable and even agree for children!.The quality of the Juice Plus products seem to be of the HIGHEST standards, and they are so very transparent about where their produce is grown, the care that goes into it, and the *************************** (NSF) standard that makes it even better than organic and why so very many Olympians trust and only use this brand for nutritional support without the risk of contaminants!It is also the fact that there's over 40 clinical research done in this product that continues to be impressive and I'm blown away by how many thousands of Medical doctors, dentists, ******************** profile Health professionals, etc.. that actually use and recommend Juice Plus for over Thirty years now, that I feel confident I'm putting the best of its kind in my body.Also love that billing can be stopped at anytime and they even delayed the payment if ever a customer need extra time to pay.This ******************************************************** has such a big heart for families and ahead of its time, The give millions back and so they are in my constant prayers that this company will be around for many more generations to come!????????????

• Review fromDonna S

  Date: 12/01/2022

  1 star
  Charged for "installments" I did not authorize. Nor am I a 'distributor.' I was told that an amount was going to "Collections" and payment was due ASAP! I tried to call company but was on hold for an hour and figured they don't want to be reached due to all the lawsuits and investigations into this company for this EXACT kind of fraud. Then I got called by some work at home youngster who I could not even understand because his dog was barking so loudly. Unprofessionally and appeared scammy--like I'd give him any money after threats??? I will get another similar product for now on because if they are committing fraud in this area, how can I trust any other part of the company, including quality. If the company replies with their "cut and paste" to this I think I will file a formal complaint with the BBB and demand my refund on allllllll purchases I did not authorize in installment payments. There's better products out there--and who won't commit fraudulent charging. Its time that things are made right with the people Juice Plus has defrauded