Complaints

This profile includes complaints for The Juice Plus+ Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Juice Plus+ Company

  140 Crescent Dr Collierville, TN 38017-3374

  
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  The Juice Plus+ Company

  5585 East Shelby Drive Memphis, TN 38141

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Juice Plus refuses to cancel subscription and continues to bill after I cancelled in writing. Billling SCAM.

  Business Response

  Date: 10/04/2022

  According to a review of the companys records, it appears that Consumer placed two separate orders through her independent distributor in the companys Preferred Customer Automatic Reorder Program -  one in 2021 (Fruit and Vegetable Capsules and Chewables)and one in July 2022 (Omega Capsules), pursuant to which the company would ship the selected Juice Plus+ products to Consumer every four months.  Under the *** Program, Consumer would pay for the products in four installments. In accordance with the installment payment arrangement, the company would charge Consumers account one-fourth of the total when the products were shipped and an additional one-fourth over the following three months. ***s may be cancelled at any time.
  The last shipment of the first 2021 order was sent to Consumer on August 23, 2022, and a charge for the initial installment for that order of $58.50 was made. A charge for the second installment of $58.50 was made on September 23, 2022. The two remaining installments of $58.50 each for this order are scheduled to be made on October 23 and November 23, 2022,respectively. The first and only shipment of the second 2022 order was sent to Consumer on July 22, 2022, and a charge for the initial installment for that order of $34.53 was made. Charges for the second and third installments of $34.53 each for this order were made on August 20 and September 20, 2022,respectively. The final installment of $34.53 for this order is scheduled to be made on October 20, 2022.
  On August 24, 2022, the company was notified by Consumer via email that she wished to that the Consumer wished to cancel her orders. The companys customer representative responded to her request via email advising her of the remaining payments for each of Consumers last shipments and that no future orders would ship.
  Both of Consumers orders have been cancelled and no further shipments will be made. The charges made in September and the three remaining installments are payment for the products already received. However, if Consumer would like to return the last shipments of (unopened) products for a refund,Consumer may contact the companys customer service department via email or by telephone and receive a return authorization to begin the process. If Consumer would prefer that a customer service representative contact her directly,Consumer may provide a preferred method of contact and the company will reach out directly to her.