Complaints

This profile includes complaints for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MIDCO

  3901 N Louise Ave Sioux Falls, SD 57107-0112

• 

  MIDCO

  1901 N Main St STE 1 Mitchell, SD 57301-1044

• 

  MIDCO

  2000 W 31st St STE C Lawrence, KS 66046-5501

• 

  Midco

  314 3rd St NW Bemidji, MN 56601

• 

  Midco

  3251 32nd Ave S Grand Forks, ND 58201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midco raised our rates $***** a month without telling us... We found out about it 1 March and got rid of cable 3 March.... We have NOT missed a payment
  We were promised "deals" to lower price several times this past 6onths... This did not happen...
  They say we owe over $******
  **** *** ****..
  They seemed to apologize and reconnected our internet...nice lady talked on the phone...two hours later it is down ..
  There business practices are unethical and immoral

  Business Response

  Date: 03/16/2023

  On 3/1/2023 changes were made to the account.  These changes will be
  reflected on the next bill (to print and send on 3/27) but were not reflected
  yet in the bill sent this month (2/27) since changes were made after it was
  printed. There was still a ****** balance left over from the January statement
  (printed 1/27), and the payments made on 3/9 (***) and 3/14 (***) were not
  reflected in the statement sent out on 2/27.  Additionally, since we bill
  1 month in advance, the new charges of  $****** on the 2/27 bill will see
  a prorated amount back to the customers statement on the 3/27 bill.  With
  the payments already made and the prorated amounts, the account currently shows
  a remaining balance of
  $****.

  The account is not blocked and will not be blocked unless payments are missed.  Please contact our Customer Care team if there are further issues with the account being blocked.  *** ******** ***** **** ** * ********* ** ******** *** *** ******* ** *** ******* ***** *****  

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,
  
  On August 1, 2022, I moved from my previous home to a new apartment ** ******** **. I chatted with Midco's agent and requested cancellation of the service at the previous address and start a new service at my new location. I have the chat transcript and more than happy to provide upon request.
  
  Midco agent confirmed the service setup, and all the time I have been under the impression that the service at the previous address (account ending in ****) is no longer under my name. Today I received a letter indicating the service at the previous address is still active and under my name. This is insane.
  
  I am technically legally liable for any internet misuse that the current tenant living at my previous address has done since August 1. If the current tenant of that address downloaded copyrighted materials, I am the one on the hook. Well-done Midco.
  
  First Midco must to cancel that account effective immediately and second it must indemnify me against any potential liability arises for the service used at the previous address from August 1. Third, I don't pay Midco for this mess-so I expect it owns its agent's sloppiness and credit my current account. I look forward to an amicable resolution.
  
  Thank you.

  Business Response

  Date: 01/23/2023

  This account is now disconnected. It was a "managed services" account which was being paid for by a landlord/business. For the customer themselves, it was a free account and no credit was needed. The sales rep has processed the disconnect to populate the correct managed services account. This customer should see no bill and no account for the prior account going forward. When reviewing the account there were no copyright infringement notifications or other such concerns.

  Customer Answer

  Date: 01/24/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I don't accept Midco's response because it failed to address my concern. To be clear, the concern was Midco's egregious failure to cancel my account effective August 1. Who paid for the service is immaterial so long as the account was tied to my name--I never said Midco charged me for the service under that account.
  
  
  
  Someone else has been using Midco's services under an account that was registered to my name. And this is due to noone's fault but Midco. ** * ****** ******* I can see many problems with this, but shockingly Midco plays it cool like this was not a big deal. This is huge deal.
  
  
  
  Copyright infringement is only one example of the kinds of Internet misconduct I am worried about. What if the users used Midco services to harass someone--tracing the IP address would lead to this account that was sadly still under my name. I have in mind tons of what ifs that Midco's negligence could potentially cause me legal trouble. Midco must in writing and officially indemnify me of any liability for internet usages between August 1 to present date associated to that account. If Midco is really confident that no misconduct occurred under that account between August 1 and today, then there should be no problem with Midco providing such indemnification letter.
  
  
  
  Absent such express affirmative indemnification, I will have to take immediate action to protect my interests. I think Midco must be amenable to a peaceful resolution now that it is given the opportunity to address it on BBB, which is certainly less adversarial than other means of dispute resolution.
  
  
  
  I look forward to discussing this further with a member of Midco executive team. Midco's response and dismissive tone is not well taken.
  
  
  
  Best,
  

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for midco gig internet and my download speeds are not even close to that. The price I pay is not even worth service I get from them.
  

  Business Response

  Date: 12/27/2022

  Business Response /* (1000, 5, 2022/11/23) */
  Attempted 3 calls to customer over the past week, no answer. Message was left. Customer is having technical issues, we would love to discuss it with them and resolve it. Minimal notes or indication of issues during the life of the account, and we would be more than happy to correct what we can. Please contact us at ************** or text us at *****

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over billed on an automatic payment that was not changed at time of service change with company. Requested a prompt refund to acct and was not granted due to policy.was offered a credit to acct or wait 10 15 days for printed check. Funds were needed to be promptly refunded to acct. and company would not honor. Do not recommend auto pay with this business unless policy changes.
  

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/10/26) */
  Called Greg regarding BBB complaint. The customer was frustrated by the situation with ACH recurring payments. Explained that the issue was due to recurring payments set up through a check/bank account, which limits our ability to directly transfer money back into his account. Credited ***** to cover the remainder of next months bill, so that between the credit to his account and the credit I provided, the customer would have a $0 statement in November.

• Initial Complaint

  Date:10/03/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been blatantly over charged by Midco and they hve admitted there guilt but hve no intention of correcting the error , this is totally unacceptable behavior of a Major Company.
  

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 8, 2022/10/17) */
  Our Senior Market Account Executive Marc ******** and I both talked with Aidan a few times last week. Marc gave him pricing and packages. Aiden asked for us to credit the difference from what package he wants now and what he paid since April of this year not going all the way back to when the contract expired on a package he had wanted (through a miscommunication, he had asked for the lowest speed but had been subscribed to the mid tier speed.) We credited for 6 months times at the $** difference in tiers, totaling a credit of $******. He is now back with Midco for 3 years on a contract and is very happy with the actions that were taken. He signed a 36 month on the 50M/20M speed.

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had an account with midco for several years now. At one time I had 2 addresses ********************* and ****************. We moves from **************** requested a refund but never got the check so I called again and a sir ended up refunding BOTH addresses when I only needed a refund for the *************. I did receive the refund for ********************. I had put $**** on both accounts because I have financial difficulties. Not receiving this refund so I can pay my WIFI bill is causing financial distress. I need my wifi because I have online college classes, I need my money back so I can pay my bill!! It's been 5 months!!
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/10) */
  There was an error in processing and receiving the refund check previously. Account was updated on 10/3 and check has been mailed. Provided customer with my number and asked to confirm with me when check arrives to ensure it is all taken care of.