Reviews

This profile includes reviews for MIDCO's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MIDCO has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MIDCO

  3901 N Louise Ave Sioux Falls, SD 57107-0112

• 

  MIDCO

  3828 7th Ave SE STE A Aberdeen, SD 57401-5535

• 

  MIDCO

  537 Century Rd Rapid City, SD 57701-9626

• 

  MIDCO

  306 Bower St Vermillion, SD 57069-1251

• 

  Midco

  4950 13th Ave S Fargo, ND 58103

Review Details

• Review fromNick K

  Date: 11/06/2025

  1 star
  They deceitfully raise prices on you and every couple of years force you into faster speeds and higher prices even if you don't need it. Their lower tier internet offers cost more than gig speeds intentionally so that they can get you on a "promotion" and then when it ends your price more than doubles. If you call the reps tell you that there is nothing they can do but add a new "promotion" but that you are stuck paying the current inflated bill and that it's your fault. Very shady, try to stay away if possible.

  MIDCO

  Date: 11/13/2025

  Hi ****, thanks for sharing your concerns! We strive to be transparent with our service packages and costs. Any changes—including promotional offers—are clearly outlined in your monthly statement.
  Active promotions appear either under the discounted service or in the “Other Charges and Adjustments” section if not tied to a specific service. Each month the promo is active, your bill will show the regular price, the discount amount, and the start/end dates. The month before a promo ends, your statement will note the upcoming expiration and return to standard pricing—giving you time to adjust your services if needed.
  We also aim to put our customers in the best pricing for their service needs. If your pricing and service is not matching your needs, we encourage you to reach out at Midco.com/Contact.

• Review fromBryn N

  Date: 10/28/2025

  5 stars
  Midco has wonderful service! We had them for internet and we never had an outage or an issue. They’re always extremely helpful too. When we moved, we were disappointed to find out Midco didn’t service our new location!

  MIDCO

  Date: 11/13/2025

  Thank you for your kind words, ****! I'm so glad your experience with us was a great one. We'd give you a 5-star customer rating as well. We'll miss you!

• Review fromJudy B

  Date: 09/26/2025

  1 star
  Service is horrible. Constantly rebooting the modem. Unreliable internet and cable but increasing prices! Multiple service calls. Nothing helps. Last service call was hilarious. He went around making sure the cable wires were straight up and down! Im not talking kinked, they were just curved! Actually took it off the wall outside and made it straight up and down so the signal can flow better! Upgrade to the fiber was a big mistake.
  Was sent an email that my current discounts were expiring and to use a link to get a new one for a whopping $10 off. Of course the link didn't work. If I didn't have to have internet for my job I definitely would be canceling asap!

  MIDCO

  Date: 10/14/2025

  Hi, ****! Thank you so much for taking the time to share feedback on your experience with us. I certainly understand your frustration with services that are not functioning as they should be. We would love to take a look into this with you and address both your service and billing concerns. I have not been able to locate your account with the information that you have provided. Please reach out at your earliest convenience using any of the methods at ***************** and we are more than happy to help!

• Review fromMark E

  Date: 06/01/2025

  1 star
  Internet always dropping out, their always doing some sort of service work which in turn is more out of service, but their rate keeps going up for less an less connection

  MIDCO

  Date: 06/13/2025

  Hi, Mark. Thank you so much for taking the time to provide feedback on your experiences. I know the importance of a reliable internet connection and can completely understand the frustration when that connection is down. Taking care of our customers and providing reliable services are our top priorities. To achieve this, we schedule maintenance and network infrastructure upgrades when we believe it will have the least impact on our customers.
  We do our best to notify customers when we know their services may be impacted. We tried to reach you on 6/5 and 6/6 to investigate this with you and to troubleshoot any service issues. If you’re still experiencing trouble with your services or want to make sure that you are opted in for service-impacting notifications, please reach out using any of the methods at Midco.com/contact.

• Review fromCaryn R

  Date: 03/26/2025

  1 star
  You should be able to update your auto pay at any time. Not when your balance is at zero. I’ve been over charged twice now because of this. I get emails saying I’m over due but I have auto pay set up. Then I pay thinking I’m over due only to find that I do have auto pay set up. It’s ridiculous and they can’t refund the over payment. Revise the auto pay.

  MIDCO

  Date: 04/02/2025

  Hi, Caryn. I’m so sorry for the frustration you’ve experienced updating your Auto pay. While it is easiest to do when there isn’t a balance on the account, you absolutely can update your Auto pay payment method at any time.
  Keep in mind that when you remove the current payment method it will cancel any scheduled payments, and once updated, the Auto pay will pick up again when the next statement generates. If there is a balance on the account when the Auto pay is updated, this will need to be paid as a manual one-time payment. When you edit the Auto pay information in your MyAccount it will advise of this and provide the option to check a box to pay the outstanding balance once you update the Auto pay. If you don’t do it at this time, you’d need to make this payment prior to the next statement generating, at which time it would be considered past due and the Auto pay would pull immediately for the full statement balance including both the previous balance and the new statement balance. If you have any questions when updating your Auto pay or want to confirm whether a manual payment needs to be made, please don’t hesitate to reach out using any of the methods at midco.com/contact.
  
  

• Review fromCasey S

  Date: 03/22/2025

  2 stars
  Midco was a very good service in the past however since they have started there fiber upgrade if you are one of the unlucky ones whom still have the cable service I feel like we have been left behind and you ask modco techs office staff or tech support no one has any idea when or where what areas are going to get upgrade honestly if I had any other choice of service I would not be with midco anymore after over 20 years of service with them

  MIDCO

  Date: 04/02/2025

  Thanks so much for contacting us, Casey. I can understand feeling like you’ve been left behind. We’re excited to bring our fiber services to our customers and are working hard to complete construction and bring these upgrades across our service footprint as quickly as possible. You have our newest Internet technology, so once we’ve got the construction completed and are ready to convert your area to fiber, then it’s just a matter of getting you scheduled. When we’re ready to go in your neighborhood, trust me, you’ll hear from us. Keep watch for future notifications from in your voicemail, email and actual mail. Thank you for being a part of the Midco family. We appreciate your patience as we work to bring fiber to you!

• Review fromKevin T

  Date: 03/17/2025

  1 star
  Absolute trash of a company. I tried to cancel my internet through the internet on their chat because I was out of country and was not able to call. They would not cancel it even after verifying everything that it was me. They just wanted me to call so they could sell me more stuff. Now they are trying to charge me for the time from when I tried to cancel till the time I was able to get back and give them a call. They will not back date and are charging me the full price. I suggest if you can get any kind of Internet other than this company I would do that. They will not work with you at all.

  MIDCO

  Date: 03/24/2025

  I’m sorry for any frustration, Kevin. Thank you for contacting us. What you were told was correct, that any disconnects are handled over the phone and cannot be done via chat for security purposes. When you contacted us in February, you agreed to the pending disconnect date on the account and data usage shows the service was still being used up until the time of disconnect. You were unable to provide a forwarding billing address but advised that you would log into your MyAccount online to view and pay the final bill. If you have any further questions, please reach out using any of the methods at midco.com/contact. Thank you.
  
  

• Review fromCJ F

  Date: 01/01/2025

  1 star
  Despicable service and uneducated technicians; it took over a week, numerous calls, and a second technician to fix the internet connection issue. The standard response from Midco was, "I don't know....I give up."

  MIDCO

  Date: 01/15/2025

  That sounds extremely frustrating and I'm sorry to hear that you've been having issues with your service. Thank you for taking the time to submit feedback on your experience. As a company, when a service issue is brought to our attention, Midco aims to resolve the issue the first time, every time. That said, there are some situations that may take a second visit from a technician to completely resolve. If you experience any further trouble with your service, please reach out using one of the methods at midco.com/contact so we can make it right.

• Review fromRonald S

  Date: 12/06/2024

  1 star
  The worst customer service I've ever experienced in my life. They gave us a $50 discount for bad service one month and then next month they put it on the bill again. Every time I've called the customer service agent and troubleshooters have a vague idea of what's actually going on so it's easy for them to say it's a service or power outage which gets the customer no resolve whatsoever. We lost service six to eight times in a 2 months span and nobody was even apologetic to us as far as I was concerned. Plus that we were spending over $200 a month

  MIDCO

  Date: 12/12/2024

  I am so sorry you have had such a hard time, Ron! When we credit an account, the credit will appear on the next month's billing cycle as we bill a month in advance. If you did not pay the full amount on your current month, it would look like a carryover on your bill - however, the credit would still have been applied. All that said, eight outages in 2 months is certainly not our expectations! If you would like to reach out to me to review this issue further, I'd be happy to help! Please get in touch with us via text at 64326 or by calling us at 1.800.888.1300. Thank you!

• Review fromZachary m

  Date: 11/28/2024

  1 star
  Prices continually climb without much notification of the increase. Performance is most certainly below what they advertise your getting. Unfortunately there's not much other internet service providers in the area so your stuck with them. My bill went from $70 to $86.