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Business Profile

Payday Loans

Rise Up Lending

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rise up lending are a bunch of crooks! They will have you bout homeless, foodless, no power living like amish folks. 9/3/24 Who the **** charges 677.42% intrest on 1200.00 loan, with payments of 321.36 EVERY 2 WEEKS! By time you pay it off you done paid almost $6500 total. As of tomorrow 11/13/24. I will have paid $1606 and change. As a single mom paying all my bills these folks leaving me not paying something important like power or rent or car payment kids don't eat. I'm guessing that sits okay with them however not my kids! Next time kids ask what's for dinner imma give them these folks number tell them to ask rise up lending cuz they took you groceries money.

    Business Response

    Date: 12/10/2024


    To
    Whom It May Concern:

    Pidamiya-ye (thank
    you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending.
    Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an
    entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek
    Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally
    recognized and sovereign American Indian Tribe. I am writing on behalf of Rise
    Up Lending in response to the complaint referenced above. The Tribe takes the
    concerns of our customers seriously and we are happy to respond to your
    inquiry.

    We are in receipt of this complaint
    and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to
    providing outstanding customer service and will always go the extra mile to
    ensure any dissatisfied customer has a positive lending experience. We trust
    that you will find this letter of explanation satisfactory and resolves the
    matter.


    Pidamiya-ye,

    ****** ******** ****
    General
    Manager, Rise Up Lending

  • Initial Complaint

    Date:10/28/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan with this tribal loan company Rise Up Lending for $500
    back in May 2024 at a rate of 391.34%. The monthly payment would
    be $202.97 at (16) payments totaling
    over $3200. I live in Georgia and these rates are not legal here. I thought that I would be paying them for 6 months and not 16 months which
    is astronomical. I started paying them since June 12,2024 up October 9th,
    totaling $1015,00. I feel this is more
    than enough for a $500 loan and
    I am being overly charged! Could you
    please help me in this matter.

    Business Response

    Date: 12/10/2024

    To
    Whom It May Concern:

    Pidamiya-ye (thank
    you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending.
    Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an
    entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek
    Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally
    recognized and sovereign American Indian Tribe. I am writing on behalf of Rise
    Up Lending in response to the complaint referenced above. The Tribe takes the
    concerns of our customers seriously and we are happy to respond to your
    inquiry.

    We are in receipt of this complaint
    and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to
    providing outstanding customer service and will always go the extra mile to
    ensure any dissatisfied customer has a positive lending experience. We trust
    that you will find this letter of explanation satisfactory and resolves the
    matter.


    Pidamiya-ye,

    ****** ******** ****
    General
    Manager, Rise Up Lending

    Customer Answer

    Date: 12/10/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ********

  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Going through a financial hardship and was seeking immediate help. I needed a fast loan. I applied for $1200 loan after completing the online process to get approved, wasn't given an agreement contract until after the fact they approved it. Given me no choice on accepting the loan terms. I'm expected to pay, almost $10,000 for a $1200 loan inwhich I was planning on paying back in 3 months. When signing and dating the online application, your putting yourself in more of a financial hardship due to the fact you didn't actually agree on the term of payments and interest. I was taken advantage of. I emailed the company and called without a response back to cancel within 24 hours and returning the payment.

    Business Response

    Date: 11/21/2024

    To
    Whom It May Concern:

    Pidamiya-ye (thank
    you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending.
    Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an
    entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek
    Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally
    recognized and sovereign American Indian Tribe. I am writing on behalf of Rise
    Up Lending in response to the complaint referenced above. The Tribe takes the
    concerns of our customers seriously and we are happy to respond to your
    inquiry.

    We are in receipt of this complaint
    and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to
    providing outstanding customer service and will always go the extra mile to
    ensure any dissatisfied customer has a positive lending experience. We trust
    that you will find this letter of explanation satisfactory and resolves the
    matter.


    Pidamiya-ye,

    Trista Medicine Crow
    General
    Manager, Rise Up Lending

  • Initial Complaint

    Date:09/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 2 2024 I was searching for a loan company for a small loan. An advertisement came up that said Rise-Up Lending would give me a $450.00 loan . I agreed and after I did they told me what I had agreed to. A payment of the initial amount with $3000.42 pay back, interest. rate of 580.31%, $216.04 x 16 months. This isnt a loan it is theft. I do not have the income to pay it. I tried to call customer Service, but no responce.

    Business Response

    Date: 09/20/2024

    To
    Whom It May Concern:

    Pidamiya-ye (thank
    you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending.
    Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an
    entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek
    Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally
    recognized and sovereign American Indian Tribe. I am writing on behalf of Rise
    Up Lending in response to the complaint referenced above. The Tribe takes the
    concerns of our customers seriously and we are happy to respond to your
    inquiry.

    We are in receipt of this complaint
    and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to
    providing outstanding customer service and will always go the extra mile to
    ensure any dissatisfied customer has a positive lending experience. We trust
    that you will find this letter of explanation satisfactory and resolves the
    matter.


    Pidamiya-ye,

    ****** ******** ****
    General
    Manager, Rise Up Lending

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Loan details were not clear, I would never have signed up for paying 664% for 1200 dollars. The customer service line is never open and hangs up on you so it is impossible to cancel or speak to a representative. At the end of the day charging someone 6000 for 1200 loan is robbery. I have already exeeded my loan amount by 700 dollars i need it to stop.
    Please help,

    Business Response

    Date: 09/13/2024

    To
    Whom It May Concern:

    *********** (thank
    you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending.
    Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an
    entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek
    Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally
    recognized and sovereign American Indian Tribe. I am writing on behalf of Rise
    Up Lending in response to the complaint referenced above. The Tribe takes the
    concerns of our customers seriously and we are happy to respond to your
    inquiry.

    We are in receipt of this complaint
    and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to
    providing outstanding customer service and will always go the extra mile to
    ensure any dissatisfied customer has a positive lending experience. We trust
    that you will find this letter of explanation satisfactory and resolves the
    matter.


    ***********,

    ****** ******** ****
    General
    Manager, Rise Up Lending

  • Initial Complaint

    Date:08/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company did not make clear the details and repayment expectations for the loan. Unreasonable amount of interest. On a 1000 dollar loan they expect over 600 dollars a month for 6 months time.

    Business Response

    Date: 09/13/2024

    To
    Whom It May Concern:

    Pidamiya-ye (thank
    you) for taking the time to reach out to Inazin Lending DBA Rise Up Lending.
    Rise Up Lending is a subsidiary of Dakota Economic Development Corporation, an
    entity formed under the laws of the Crow Creek Sioux Tribe of the Crow Creek
    Sioux Indian Reservation of South Dakota (“Tribe”). The Tribe is a federally
    recognized and sovereign American Indian Tribe. I am writing on behalf of Rise
    Up Lending in response to the complaint referenced above. The Tribe takes the
    concerns of our customers seriously and we are happy to respond to your
    inquiry.

    We are in receipt of this complaint
    and will reach out directly to the customer to resolve this matter.

    Rise Up Lending is committed to
    providing outstanding customer service and will always go the extra mile to
    ensure any dissatisfied customer has a positive lending experience. We trust
    that you will find this letter of explanation satisfactory and resolves the
    matter.


    Pidamiya-ye,

    ****** ******** ****
    General
    Manager, Rise Up Lending

Rise Up Lending is NOT a BBB Accredited Business.

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