Business Profile

Property Management

Elite Resort Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Elite Resort Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

74 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to voice my frustration and anger with this timeshare company. The misrepresentations made during the sales pitch completely contradicted the contract we signed. It's a scam! I wish I had slowed down and put more thought into it before signing the purchase order. But that's exactly what the sales objective is: to lure you in with a dream and then close the deal. As an 80-year-old retired preacher, I'm not the best at detecting sales techniques. The people we started with changed to a single lady, who went through the benefits of ownership in the resort and the "other resorts" we could vacation in all over the world. We didn't find out the price until the end and by that time we were already "owners". The sales team changed several times during the pitch with the closer at the end. The main sales person assured us she had enough new people coming in that the monthly fee would never be a problem for us, she could cover it for us. Needless to say that was a simple lie, the monthly fee continues to rise, plus the monthly cost of ownership. We were led to believe we were buying a piece of real estate, but now we find out we can't even sell it until it's paid off by us. That sounds fishy to me! It's such a huge financial burden, especially since our income is limited to social security and a small retirement.The cost of living keeps increasing and we're left with the decision to buy medicine (My wife has cancer and I have been forced to retire to care for her) and food or pay for this piece of real estate we don't even have the right to sell. It's unfair and we feel victimized by this misrepresentation of the truth.
Initial Complaint
Date:09/12/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our contract since 2008 has provided one free bonus week every three years. This year is our bonus week year (last one was 2020) and Elite Resort Group has continued to defer us to a number of other phone numbers to schedule this week for 8 months.

We believe their intention is now not to give us our bonus week this year by making it impossible to schedule.
Customer Answer
Date: 09/12/2023
Proof of contract for developer bonus week attached - every three years. No problem booking this free week until 2023
Business Response
Date: 09/26/2023
“ERG has been advised that this program has been
discontinued by ***** ******* since that company is no longer actively
operating."
Customer Answer
Date: 09/26/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:09/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Due to Elite Resort Group's lack of response, we have no choice but to file a BBB complaint. We've were set up to wait 6-8 weeks for an opportunity to speak to someone about cancelling our timeshare, but it has been four months since our first email and still no response. Weve contacted reception to get an update, and **** responded to send an email to the property instead, which we had already done so. She was not helpful nor did she even read our message which included questions she would have been able to help with. As seniors with health issues,we can't keep paying for the increasing maintenance fees. It's a constant source of stress for us and we've never even used it. We feel like we've been robbed and deceived by this company.They misrepresented themselves and scammed us into this financial burden we can no longer afford. Clearly, better vacation alternatives are available to us with senior discounts, and we no longer see any benefit from owning the timeshare. We hope that by filing a complaint, we can finally get the help we deserve.
Business Response
Date: 09/12/2023
Elite Resort Group will present the request of ***************** to transfer his timeshare unit to the Island Links ********************************** makes all decisions regarding whether to accept the transfer of any timeshare interest. Elite Resort Group has no role other than providing the request. Once a decision is made, ****************** will be notified.

Management
Initial Complaint
Date:08/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We found an on-line offer for a 5-day stay in two hotels with continental breakfast for $425 in ****** ***** *** We were required to attend a presentation about vacation ownership in return for the offer. We booked our vacation and arrived in ****** **** in August 2015. We were told we would not receive any of the gifts we had been promised if we left the meeting early. Manager told us we were being given extra points and a coupon for a free vacation. We were told our family and friends could use our points and weeks. Price was decreased, and the deposit was decreased to less than $1,000 so finally agreed to buy the timeshare because we were convinced we were investing in vacation ownership. We were told we were buying a deeded property which we would one day own, and which was an asset for our children. We felt rushed through closing as we were the last people there and the employees were leaving for the day. We did not receive a copy of all the documents we signed and some came later. In January 2016, we attempted to book a vacation at our home resort, ***** *****, and were told nothing was available from May to September.We then tried to book a vacation using ***. Although the *** book of worldwide resorts was very large, we were unsuccessful in booking a vacation.We contacted the Company to express our frustration and to get help with reservations.Eventually, we learned we were required to pay annual fees to the external exchange company to use the points we believed we had bought outright.We attempted to contact the salesman for clarification and help. Our calls went unanswered. We contacted the finance company for a payoff amount and for help in understanding what we were paying for. The finance company referred us back to the *****. They offered no assistance and did not answer our questions. We have not used our timeshare since we bought it. We have experienced financial difficulty because of death in our family and serious personal illness
Business Response
Date: 08/21/2023
“Without referring to any of the allegations contained
in the complaint, the Complainants were defaulted by the ***** ***** ****** ************ **** on December 21, 2022 for failure to make required maintenance
payments. Therefore, the Complainants have no further obligation to pay
any amounts regarding their previous timeshare interest, which would seem to be
what they are requesting.”

Management.
Customer Answer
Date: 08/21/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: I would like for ***** ***** ****** ************ **** to please confirm that my timeshare contract was cancelled as well as all financial obligations to the resort.

Regards,

******* ****

Business Response
Date: 08/21/2023
We have nothing more to add to this complaint.

Management.
Initial Complaint
Date:08/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We initiated our request for cancellation by submitting a letter to the Board of Directors of Elite Resort Group in early May as per their stated procedures. However, we have received no acknowledgment or response to our request since our submission. This lack of communication is unprofessional and deeply concerning.

We have made numerous attempts to reach out to the Elite Resort Group, but all these efforts have been met with silence. The company's negligent approach towards customer service has left us feeling ignored and disrespected.

We purchased our timeshare in good faith, believing in the promises made by the Elite Resort Group. They promised to get rid of our other timeshare if we bought with them, and that promise was not followed. This was the least they could do considering this fact. Their current inactions are causing us significant stress and financial strain.

We request the intervention of the Better Business Bureau in this matter. We hope your involvement will prompt the Elite Resort Group to acknowledge our request and take the necessary steps to cancel our timeshare contract.
Business Response
Date: 08/22/2023
The Complainant’s request to return their membership cannot
be granted because they have a loan balance for the purchase of the
membership. The decision to accept the transfer of a membership is
considered by the ******* ******** **** Member’s Association, but in the instance
where there is a outstanding loan, that circumstance prevents the Association
from that consideration. We apologize that this was not clearly
communicated sooner.

Management
Customer Answer
Date: 08/24/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
We're not paying $18,000 to make this convenient for you. What makes you think you get a reward for lying to us? You promised that you'd get us out of our other timeshare and then immediately turned around and backed out of that promise once we were under your thumb. We know we're not the only ones you've done this to because there are more complaints on your BBB complaints and reviews saying the same thing. We'd sooner pay someone claiming they were a deposed Nigerian prince on the internet than pay the scammers at Elite Resort Group anything!

Regards,

***** *****

Business Response
Date: 08/31/2023
We have nothing more to add to this complaint.

Management.
Customer Answer
Date: 09/04/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
You're not allowed to do that. You can't just disregard us and keep us in this kind of debt because you think you've got us backed into a corner. There are so many unhappy customers that have written similar complaints, and we don't consider this an $18,000 service you're providing us.

Regards,

***** *****

Business Response
Date: 07/19/2024
We are pleased to share a mutual agreement has been made.
Initial Complaint
Date:08/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past five years, my family and I have been subjected to a series of unfortunate and devastating events. Five years ago, a tree fell on our house, causing severe damage to the downstairs area and totaling our car. The following year, our property was hit by a tornado, necessitating a three-quarter rebuild of our home. The reconstruction of our home was poorly executed, leaving us to finish the job ourselves. The same year, we all contracted COVID-19, resulting in several months of lost work. Our son was severely burned and required four skin graft treatments, resulting in a two-month stay at a burn center. Tragically, we lost our son last Easter while he was asleep. Shortly after this unbearable tragedy, we also lost my brother-in-law and sister. My wife is currently in grief counseling, a significant expense not covered by insurance. I am also a disabled veteran. Despite detailing these hardships to the ******* ******** **** Board of Directors and explaining that we can no longer afford a timeshare, our request for an exit from our timeshare was callously denied. This response is lacking in empathy and places an unjust financial burden on us during a time of significant personal loss and hardship. We have diligently tried to resolve this issue directly with ******* ******** ****, but our efforts have been fruitless. Given the severity of our situation, we are seeking intervention to ensure that our consumer rights are protected and that we are treated fairly.
Business Response
Date: 08/22/2023
While the circumstances described are unfortunate, there is
simply no legal obligation for ******* ******** **** to accept the termination
of this membership.

Management.
Customer Answer
Date: 08/23/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
What an entirely heartless answer that is; how could you say that? Do you truly place your precious timeshare above our struggle to cope with the devastating loss of our YOUNG CHILD? Does helping a disabled veteran mean nothing to you? You may shield yourself behind the facade of 'lack of legal obligations,' but what happened to basic human ethics? Are you proud of the answer you gave? Do you sleep well at night knowing human decency doesn’t apply to you?

You should be genuinely ashamed of yourself, and we hope you never have to experience half the pain we’ve gone through, even though we’re not “legally obligated” to. We do hope that any prospective timeshare owner reads this before signing a contract so they know what pieces of work you are.

Regards,

****** *****

Business Response
Date: 08/31/2023
We have nothing more to add to this case.

Management.
Customer Answer
Date: 09/01/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because:
What a disgusting response, how dare you? How are you still allowed to be in business with how little you actually care about customer service? We beg the BBB to investigate Elite Resort Group for consumer abuse and anything else happening behind the scenes because there's no way they should be allowed to run a business! We pray a FRACTION of what's happened to us happens to you or someone you love. It's obvious that we're the only ones that have that sentiment.
Shame on Elite Resort Group.

Regards,

****** *****

Business Response
Date: 07/22/2024
Elite Resort Group (ERG) is the management company for Palmera Vacation Club. ERG has no role in anything having to do with membership sales. While we are extremely empathetic regarding Mr. ******* circumstances, regarding the affordability and financial hardship, that is an issue solely for the complainants and their situation, and no company is ever responsible for the individual financial decisions of its customers.
Initial Complaint
Date:08/07/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There has been a lack of communication regarding my timeshare dispute. Despite my multiple attempts to discuss terminating my timeshare, I have either been ghosted by your Elite Resort Group or provided with delayed and ill-detailed responses.

The complete lack of explanation as to why Elite Resort Group will not allow owners to surrender their timeshare is extremely concerning. As a timeshare owner, I have the right to seek a resolution and terminate my ownership if desired. However, the lack of responsiveness and transparency from Elite Resort Group has made it nearly impossible for me to exercise this right.

I strongly desire to get out of my timeshare and expect Elite Resort Group to respond to my concerns promptly and professionally. Feeling ignored and left in the dark regarding such an important matter is disheartening.

I wish Elite Resort Group would take our complaint seriously and address it promptly. As an owner, I deserve clear communication and assistance in resolving this dispute. I expect Elite Resort Group to uphold its responsibilities and provide a satisfactory solution, whether it be through the termination of my timeshare or a fair resolution that meets both parties' needs.
Business Response
Date: 08/08/2023
“Elite Resort Group, Inc. has nothing to do with
the surrender of your membership. The decision as to whether to accept
the transfer of your interest in ******* ******** **** is a decision of the
******* ******** **** Member’s Association and given that you currently have a
loan secured by your interest, the Association will not allow any
transfer. Contrary to your assertion, there is no “right” to terminate
your membership.”
Sincerely,
Management
Customer Answer
Date: 08/20/2023
Hello,
This issue has not been resolved and I would like to reopen my complaint.
Thank you
Initial Complaint
Date:08/01/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am beyond outraged at Elite Resort Group and ******* for ignoring my attempts to exit my
ownership. After being promised by ****** ***** and ******* ********* that I would be out of all
timeshares within a year, I was coerced into consolidating my ***** ***** timeshare with
******* under the false pretense that it would expedite the sale. Now, after discovering the
deceitful tactics used to manipulate me, I am attempting to leave this ownership. I sent a
certified letter in April requesting information on how to do so, but have been completely ignored
even though it was signed for proving the company received it. As a consumer and a retired
military member, I feel taken advantage of and mistreated. Elite Resort Group and *******
must be held accountable for their dishonest business practices.
Business Response
Date: 08/09/2023
"In
review of the recent submission by *** and **** *********, in their request to
"sell" their Membership back to ******* ******** ****, their
inquiry has not been ignored, yet addressed, in five of eight, prior
conversations held with *** *********.

Our records
show that The *********s became ******* Members on August 6th, 2018. On October
30th, 2019, *** ********* contacted the Customer Service Department to inquire
about selling back to the company and was informed that ******* does not
"buy" back Memberships. Three months later, January 23, 2020, in
conversation, with a ******* Sales Manager, *** ********* shared that he had,
personally, arranged for his Membership to be listed for resale with an outside
company.

Over the
course of the next few months, while the Member would call in with general
questions, it is documented that his request to, once again, sell back on
October 20th, 2020, was responded to accordingly, again in explanation,
that *******, does not purchase memberships from ******* Members."
Customer Answer
Date: 08/14/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: To sell the timeshare back was what their counselor stated would be the only way to get ******* to take the timeshare back. The counselor, ****** ***** recommended this when I originally asked to get rid of the ***** ***** timeshare which is written into the contract with ******. I would not have entered into another contract if it was another way to get rid of the ***** ***** timeshare. That was very misleading by ****** *****.

Regards,

****** & ******** *********

Business Response
Date: 08/14/2023
We have nothing more to add to this case, that has not already been said.

Management.
Customer Answer
Date: 08/22/2023

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: I in good faith contacted them on cancelling the original timeshare with ***** *****. I was informed there was a way and I had to travel to ****** **** to get it cancelled. I traveled to ****** **** to resolve this issue and was informed in order to cancel the contract with ***** ***** I had to join *******. This was a lie. I was told I only had to carry this for one year. This was also a lie. I am requesting this to stop. I have never used this time share nor did I use the ***** *****. I explained this to ** ****** ***** and it was used to wrangle us into the ******* time share. I hope by filing this complaint it will let the upper management of ******* know of the deplorable tactics being used by their counselors. My wife and I are so disappointed in this whole transaction. We want out of this as soon as possible.

Regards,

****** & ******** *********
Initial Complaint
Date:07/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Is it normal for a business to ignore a customer for 4 months when the customer reaches out but
when the business reaches out for a payment, the customer MUST comply? Well this is how we
are being treated by ******* and Elite Resort Group. I sent an email in March simply asking if
there was someone we could talk to about our ownership problems to see if we could cancel
and heard nothing but DID receive TWO past due notices. I sent another email May with the
same request and received an automated response stating it would take 6 - 8 weeks to receive
a response! To my surprise I did actually get a response but given the timeframe I assume it
was to my original email I sent in March. The response was as follows, “We are in receipt of
your recent request to surrender your vacation club interest in ******* ******** ****. We have
presented your request to the Board of Directors of ******* ******** **** who are responsible
for these decisions. Unfortunately, the Board has not approved your request.” I sent another
email in response the same week asking what exactly was presented to the board because my
request was to speak to someone.. Does this mean they denied me the right to speak with
someone? They are going to harass me to purchase, lie to me about the benefits, threaten me
to make payments, ignore me when I ask for help, and deny me the basic customer service right
to SPEAK TO SOMEONE?? I shared in my email that there were falsifications of their product
advertised that I needed to discuss with leadership and, again, they ignore me. Is this legal?
Has anyone else encountered this with ******* and Elite Resort Group?
Business Response
Date: 08/24/2023
*** and **** ******* have been ******* ******** Members since 2017. Our records show they have used their Points for vacation purposes, spoken with their Customer Service Department regarding general assistance such as billing questions and saving points on their account through the years, and even purchased their third contract, adding more points to their Membership, as recent as May of 2022.

The Members, opted to cease the payments on both their loan and membership dues in March of this year, which put them in a Collection Status. After weeks of numerous attempts by Payment Specialists from Elite Resort Group, *** and **** ******* did send a request, for consideration, to "Surrender their Membership", but of course was denied, due to the balance of their loan and the payments that are in arrears. They were notified of the denied request on 5/18/23.

Furthermore, since the correspondence in May, many attempts to reach The Members went exhausted and unanswered until mid- July when *** ******* responded to a call with affordability issues, which is unfortunately not grounds for a cancellation of their contracts.

On August 17th, *** ******* sent an email to Elite Resorts Group stating that he had filed a complaint with the Better Business Bureau in still trying to achieve a cancellation, despite the offers to resolve their past due balances and that they were alerting the company that they would not be returning any calls or emails sent to them regarding their account. The Elite Resort Group Representative replied with providing them with the correct number to contract ******* ******** **** Customer Service Department, and to date ******* has not be contacted.
Initial Complaint
Date:07/27/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’ve been having a terrible and exhausting experience just trying to deal with this company so I can put this timeshare mess behind me and they DO NOT make it easy. But they sure make it seem like it’s going to be easy and breezy when they first pressure you to sign up!!! Due to my own health issues I have a lot of difficulty with some things, and one of those has been staying on top of this timeshare company to make sure they cancel my account like I asked. I haven’t even heard back from them nor gotten any follow up! They care about one thing and one thing only and its money. They could care less if they sold someone a bunch of lies and it causes them financial problems. This kind of business practice should not be allowed and I think others should know about it. I’ve given them PLENTY of time to cancel my timeshare like I asked in the first place.
Business Response
Date: 08/07/2023
“The decision to accept the transfer of ***
******* timeshare interest is a decision of the ***** ***** Owner’s
Association, Inc. and not Elite Resort Group. The Association has agreed
to accept the transfer if *** ***** will pay the Association’s transition fee
of $1,500.00. This has all been communicated to *** ***** via email on
June 1, 2023. We are waiting for him to advise whether he wants to move
forward.”

Management

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

This business has 1 alert

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Elite Resort Group is NOT a BBB Accredited Business.