Complaints

This profile includes complaints for Elite Resort Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Elite Resort Group

  852 William Hilton Pkwy Ste 1A Hilton Head Island, SC 29928-3423

• 

  Elite Resort Group

  PO Box 5310 Hilton Head, SC 29938

• 

  Elite Resort Group

  1 Coggins Point Rd Hilton Head Island, SC 29928

• 

  Elite Resort Group

  66 Pope Ave Hilton Head Island, SC 29928

• 

  Elite Resort Group

  13 Barcelona Rd. Hilton Head Island, SC 29928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive reported this company before but Im reaching out because of new issues with them (that are being caused by the same dragged out situation they have kept me trapped in!!)Due to serious problems and experiences that Ive had with Elite Resort group, Ive been trying to exit my timeshare membership with their organization for YEARS now and they have been uncooperative and so dismissive of my situation, and completely uncaring about the financial AND emotional stress this has caused me. The NEWEST problem ** facing with them is the fact that I can barely get a RESPONSE. I sent an email to them and got ahold of their receptionist, *********************, who assured me over a month ago that she was finally going to forward my request to their Property Team since they are the ones that handle these matters and can cancel my account. After that, I got nothing but SILENCE. It feels more like my message got thrown in the trashcan than relayed to right people. I am ill even thinking about how this company is allowed to treat me as a customer in this way and yet still thinks they deserve my money. This is unethical, unfair, and needs to be addressed and made right ASAP.

  Business Response

  Date: 03/26/2024

  While I cannot speak to any communications that the complainant may have had with our staff, ****************** is not entitled to exither timeshare as that timeshare has been converted as part of the purchase of a ********************* membership, and that membership has an outstanding loan balance. 

  Customer Answer

  Date: 04/18/2024

  Dear BBB,

   

  This is ****** and *************************. Your website said to reach out if we have any other information we have to discuss about our complaint. Weve reviewed Elite Resort Groups response to our complaint and we do not feel that their response did anything to resolve the current and we do not feel that their response did anything to resolve the current situation, which is why we would like to have this complaint reopened and our own response

  relayed to them. This is for complaint #******** and the rest of this message is in response to their dismissive message:

   

  We should be entitled to exit our timeshare BECAUSE of the interactions we have had with your staff, among all the other issues we have experienced due

  to your companys unethical behavior and lack of respect towards its customers. We have communicated these concerns to your company on numerous occasions, which have only resulted in being ignored or told there is nothing that can be done. There has been not an ounce of empathy or accountability shown to us, and it is highly concerning that your staff would not even take the steps to relay or document this information so it could be looked into and rectified. This behavior is unacceptable from a company that has us ensnared in an agreement (one we were misled about and told lies about what it would entail) where wed be perpetually indebted to them. If this is an agreement that was meant to be entered into in good faith, then it should be terminated from these issues alone. And we should be reimbursed for the mental, emotional, and financial stress that your company has imposed on us by lying from the start and forcing us to chase down someone who cares. This should have been resolved from the first moment we contacted you, period. 

   

  1. What steps will your company be taking to address the issues we have shared in all of our previous communications?

   

  2. What steps will your company be taking to rectify the mistreatment we have endured?

   

  ****** and ***********************;

  Business Response

  Date: 04/18/2024

  We have nothing more to add to what we have already stated.

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to get out of our timeshare ownership with ERG and recently they have stopped communicating with us. We feel that we were deceived into upgrading by a representative named ****************. We were told we HAD to upgrade our deeded Bi-Annual ownership to their new point system. We didnt have the money to do this, but the way ***** explained it to us, it was required to do so. During the upgrade, ***** advised that if we were ever unable to keep the timeshare or didnt want it, all we had to do was contact ERG and they would take the timeshare back. It seems they are refusing to assist us, as our request to do this has been both denied and now ignored. We are experiencing major financial hardship as well and despite telling them this, they dont seem to care. We would like to be refunded for the upgrade that we didnt want or need and to have our entire ownership to be closed.

  Business Response

  Date: 03/26/2024

  ERG has reviewed the file for the Complainants purchase of a ********************* membership.  There is nothing to substantiate any of the allegations regarding the Complainants having to upgrade their timeshare ownership to a Club membership, as there is no such requirement.  With respect to the Complainants wishing to no longer own their timeshare interest, that is not possible as this units usage was converted to be part of the Club membership.  It might be possible for the Complainants to agree to settle the loan for the membership by paying a portion of the outstanding balance,which would terminate the membership, and then the Association might accept transfer of the timeshare interest.

  Customer Answer

  Date: 03/27/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 21413023

  I am rejecting this response because:

  To Whom it may concern at ERG,
  We reject this response in order to continue this conversation. Your response is incredibly frustrating. Just because you state that there is no such requirement in having to upgrade, doesnt mean that our experience didnt happen. In 2017, your representative, **************** told us that we HAD to upgrade from our deeded five-bedroom Bi-Annual ownership to your point system.We didnt have the money to do this upgrade but with continuous pressure from Terek and the fact that it was presented as a requirement, we felt we had no choice. ***** forced us to upgrade but he also guaranteed that if we were unable to keep this timeshare or didnt want it, all we needed to do was contact you and you would take the timeshare back. We cant keep this and we are asking you to take it back. As we explained in our IGNORED communications to you, we are experiencing MAJOR financial hardship. We have taken on added expenses, in assisting our Son with the long-term effects of COVID-19. We have drained all of our reserved funds, maxed out credit cards, and 401K loans.Between the added expenses and our monthly living expenses, this timeshare is an unnecessary added burden. It is especially burdensome considering the circumstances that put us in this situation, to begin with. Not only has he apparently lied about the requirement to upgrade and the option to return it,but he lied to us about the way we could use the timeshare. We tried to use the upgrade as ***** described however, we learned we would have to pay even more money to use it as he promised. We also found the accommodations to be outdated and in need of maintenance. We shouldnt have to pay you another ***** to give you back this ownership. You should be giving us our money back! Please send the details of the possible settlement option be we urge you to please do the right thing in this situation. Please allow us to give this ownership back to you without having to pay for Tereks actions.

  Regards,

  *******************

  Business Response

  Date: 04/18/2024

  We have nothing more to add to what we have already stated.

• Initial Complaint

  Date:02/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Elite Resort Group back in November, asking if they would release us from our timeshare ownership. We have been long-standing customers with them and have met all of our financial obligations from them. When we purchased this ownership, we were told that Elite Resort would take our Vacation Villages Timeshare in exchange, however that turned out to be false. ***************************** explained to us that Elite would take our timeshare and sell it in order for us to buy the points with Elite. So we were lied to and got stuck with two timeshares. We were treated unfairly. Elite responded to us and advised we would need to pay them $1500 to GIVE back the ownership to them. We asked for them to consider waiving this fee because of our circumstances and we have not heard back from them since. We are not benefitting from the ownership but feel that it is unfair to be ignored and charged a fee when their lies has costed us an exorbitant amount.

  Business Response

  Date: 03/05/2024

  The $1,500.00 the complainant refers to is the cost for the Association to accept the transfer of their timeshare.  ERG does not accept the transfer of the timeshare interest but rather the Association that manages the timeshare resort does.  **************** has a policy of charging a $1,500.00 fee in instance where they accept the transfer to compensate for the costs involved in the transaction.  ERG does not receive any of the $1,500.00 and it not a charge by ERG. 

  Customer Answer

  Date: 03/11/2024

  More Information...Elite Resort Group/BBB,
  We are following up with you regarding BBB complaint ID ********. We are rejecting your response in hopes that you can start communicating with us directly again. We filed this complaint because we made multiple attempts at the end of last year and tried again this year and our communications were overlooked or ignored. We wanted to discuss the $1500 fee with you because we felt that it was an unfair ask. We appreciate you taking the time to explain what the fee is for but we are not satisfied with the lack of response and assistance we have received.
  As mentioned in our communications, we are long-standing customers and have faithfully fulfilled every financial obligations to this ownership over the years. We have already paid thousands of dollars in maintenance fees and other costs associated with ownership.
  We have done this, despite ERG not living up to its promises made to us. When we originally purchased this, ***************************** explained to us that ERG would take our Vacation Villages timeshare and sell it in order for us to buy the ****** points with your company. That never happened. We ended up stuck with two timeshares. We felt that this was deceiving and a shady business tactic to convince us to purchase.
  We no longer have a desire to travel and the financial impact that this ownership has on us isnt something we can maintain. We are asking for ERG, the association, or whoever we need to be in touch with, to work with us and make an exception to charging us a $1500 fee to give this timeshare back to you. Please work with us on this.
  

  Business Response

  Date: 03/12/2024

  Unfortunately, the $1,500.00 fee is not anything that ERG can negotiate as it is set by our client Association.  With respect to any issues with the Complainants purchase, that is nothing that ERG was involved with and we cannot comment in any way on that issue.  Again, ERGs only role here is to assist the Complainant in transferring the timeshare interest to the Association. 

• Initial Complaint

  Date:02/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November, we submitted a request to Elite Resort Group for the cancellation of our timeshare contract. Despite multiple follow-**** we have received no clear communication regarding the status of our request or any indication of when we can expect a resolution. This lack of transparency has caused significant stress and uncertainty.We entered into this contract with the understanding that Elite Resort Group would maintain open and honest communication with us. However, their unresponsiveness directly violates this understanding and has severely undermined our trust in their services. The automated response to ***************** said wed have a response in 6-8 weeks, and the emails weve sent to the Reception Team have gone unanswered.We understand that contract cancellations may take time to process, but the complete absence of communication from Elite Resort Group is unacceptable. We kindly ask the Better Business Bureau to intervene to resolve it promptly and fairly.

  Business Response

  Date: 02/21/2024

   

  Regarding the cancellation of the membership, that will not be possible because there is unpaid loan balance for the purchase of the membership.  We apologize for the elapsed time but there has been some turnover in that position.

  Customer Answer

  Date: 02/21/2024

  Complaint: 21255742
  

  I am rejecting this response because:

  We will need to work out some sort of arrangement because we're not paying $12,000 to cancel our timeshare. That's absurd. We were supposed to be able to sell this when we upgraded to Palmera, and have made no headway on that. We're not handing over any money to a company that has lied to and mistreated us. If $12,000 is what you think the membership is worth, us giving it back for you to resell at a profit is more than fair. It took six months and a BBB complaint to get someone to answer us. Hardly $12,000 customer service. You can cancel the contract. Thank you. 
  

  Regards,

  *****************************

  Business Response

  Date: 02/23/2024

  Unfortunately, We are unable to comply with your request.  

  Customer Answer

  Date: 02/23/2024

  Complaint: 21255742
  

  I am rejecting this response because

  This isn't a request, it's a demand. Your company took advantage of us and is now extorting ** for money. Figure something out because that's your job. These complaints will keep coming in. 

  Regards,

  *****************************

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out in hopes to get this company to respond. I tried contacting them multiple times and it has been months since they have responded to us. I feel that we have been misled and deceived by this company and the fact they are not responding to my concerns is frustrating. I was told that they would sell my existing Westgate timeshare and within 3-6 months, that would pay our purchase off and likely even have a refund. I was adamant that we did not wish to have a second timeshare and only agreed to this purchase, based on the fact that they were going to sell the other one. I never received any information regarding the sale and at this point believe that they are ignoring me and refusing to make things right. At this point, I want to cut ties completely with Elite Resort Group. They have failed to follow through on what they said they would. Since they did not fulfill their promises, I would like to have our ownership voided and our money refunded.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December we reached out to Elite Resort Groups property team via email to express our interest in an option to cancel our timeshare account that was previously mentioned to ** by ************* We were told that we could relinquish our timeshare and we just needed to reach out to the property team to get it started. We reached out to Elite Resort Group to proceed with this offer and even apologized for any confusion we may have caused due to our mix up when completing payment for filing the deed of the timeshare mortgage.We havent received any response from Elite Resort Group so weve been unable to resolve this or move forward with canceling our timeshare. This lack of communication and disregard for their customers is really concerning to us,and brings us back to the multiple issues weve had with their company that led us to ask for this cancellation in the first place. We are simply trying to close our account and return the deed as previously discussed with ************* Were stuck in this frustrating situation due to Elite Resort Group's unresponsiveness and we dont want this to be dragged out any longer.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got a voicemail from Terek at Palmara with Elite Resort Group saying our timeshare account was near foreclosure. Before we could call back, they took it upon themselves to deduct a payment from our account without our consent to avoid termination. When we spoke to *****, we informed him of our extreme dissatisfaction of the product and the deception we felt was portrayed when we signed up for an additional **** points. We were never made aware that the additional points would increase our payments especially by $7000. It was our understanding that they were being given to us as a perk. After discovering our misinformed state, we promptly requested a complete cancellation of the account. However, the ********************** has chosen to remain silent, leaving us in a state of uncertainty. Seeking resolution, we reached out to the corporate office at ERG, only to be presented with an exorbitant price tag of $10,000 for cancellation. In November, we sent an email explaining the misrepresentations and requested a waiver or reduction of this fee, but we have yet to receive a response. It is worth noting that we had already settled our previous ownership, making it perplexing to be billed an additional $10,000 for a mere **** points, which were never implied to result in a fee increase in the first place. Terek was unaware of our desire to cancel or our dissatisfaction, despite multiple emails sent to Palmera and ERG. Initially, ***** claimed cancellation was impossible, but when we mentioned an unreasonable $10,000 exit offer, he seemed surprised, adding to our frustration. After months of dealing with this, ***** had no clue about our unhappiness or the cancellation option. After we spoke with him, we requested a refund of $445.28 for the unauthorized charge. He claimed it was taken out to prevent foreclosure, but wouldn't that close the account? Why would they withdraw money without permission? And why would they do so to avoid canceling the account, which is our goal?

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were subjected to Elite Resort Groups unethical business practices and are, frankly, fed up. Weve made multiple attempts to communicate with them, including letters and emails, and we have been met with complete silence. The following issues and complaints were shared with their company in our previous communications, and their refusal to even acknowledge it but still expect money from us is UNACCEPTABLE. Our initial contact with them was a high-pressure sales presentation that was meant to last only ONE hour but extended to more than three hours. They took advantage of us having our young children with us, knowing it would apply additional pressure on us to purchase the timeshare. Our children were uncomfortable, we felt cornered, and the sales staff knew exactly what they were doing. Wearing us down as parents in front of our own kids and making something sound way better than it is so we either buy in or disappoint our children is very shady salesmanship. Then once we became owners, we faced difficulties in booking vacations due to issues with availability. They convinced us to upgrade our membership, assuring us that it would solve our problems. And as they made it sound, that was really the only solution because its not like we had any way out of our original ownership. So we caved to try and make the best of it. However, it only served to increase our debt and did nothing to improve our experience. The promised fixes were nowhere to be found. That is why were demanding a full refund for the recent upgrade, and we insist on the termination of our account and all obligations to Elite Resort Group. This company's lack of responsiveness and blatant disregard for the concerns of their customers is unacceptable. We believe weve been victims of a scam and the silence on their end is proving our belief to be true.

  Business Response

  Date: 11/29/2023

  Palmera memberships are rights to use based upon availability, and that is disclosed throughout the documents signed by incoming members.  Members need to understand that their reservation rights are commensurate with the amount of points in their membership, and that they may not always be entitled to make any or every reservation.  As to the pressures in the sales presentation, irrespective of any such pressures, the contract documents clearly state the right to rescind the agreement, and Complainants could have easily rescinded the agreement once away from any such pressures.

• Initial Complaint

  Date:11/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive waited since August 2 for some information from Elite Resort Group that I will now request here. The timeshare that I purchased from your company and was fooled into an upgrade in 2019 has caused a great deal of frustration, to say the least. Since the time of my purchase, I have been unable to schedule a single visit, rendering the entire investment a complete waste.Not only that, but the loss of revenue since my retirement has created significant financial hardship for my family, and the skyrocketing maintenance fees have only added insult to injury. I was explicitly told by the sales agent that these fees would not increase, and yet they have continued to rise without any justification or warning. The overall experience has left me feeling cheated and taken advantage of. As a loyal customer, I expected more from a company like Palmera. But now, I am fed up with the entire ordeal and simply want to put an end to this enigma of a timeshare once and for all. I am formally requesting that you work with me to terminate this contract and release me from any further obligations associated with it. I am willing to work with you to find a mutually acceptable solution to this problem, but I will no longer tolerate being taken advantage of by your company.

  Business Response

  Date: 11/16/2023

  The Popes have owned with our companies since 2009. Our records do not reflect any issues from them regarding usage until recently,when apparently issues have arisen that make fulfilling their financial obligations for their membership difficult.  ******* has no obligation to work with any member to absolve the member of their contractual obligations,particularly where the member is significantly in default on payments. While it is unfortunate that the Popes no longer desire and presumably not afford the membership theyve contracted for, that creates no obligation on behalf of ******* to allow their membership to be surrendered.  Any allegations of any fraudulent conduct on behalf of ******* are denied.

• Initial Complaint

  Date:10/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to bring to your attention the treatment from Elite Resort Group regarding their lack of follow-up and denial without any explanation regarding my request to terminate my timeshare agreement. I am deeply frustrated with their unresponsiveness and lack of transparency throughout this entire process.Firstly, let me state clearly that I no longer wish to be associated with Elite Resort Group or their timeshare program. However, despite multiple attempts to communicate my intention to terminate the agreement, I have been met with nothing but silence and disregard.It is disappointing that a company which demonstrates such efficiency in sending out billing statements can be so dismissive when it comes to addressing their members' concerns and issues. The lack of communication from Elite Resort Group is not only unprofessional but also disrespectful to their customers who have invested their time, money, and trust into their services.I have diligently reached out to Elite Resort Group through various channels, including phone calls and emails, hoping to resolve this matter amicably. Yet, my efforts have been met with indifference and an astonishing absence of response. It is deeply concerning that they can so easily ignore their obligations to their customers, leaving them in a state of uncertainty and frustration.All I desire at this point is to cut ties with this timeshare company and put an end to this distressing matter. I believe it is within my rights as a consumer to terminate the agreement, especially considering the lack of benefits, poor customer service, and the conspicuous absence of any explanation for the denial of my request.I urge the Better Business Bureau to intervene in this matter and hold Elite Resort Group accountable for their lack of follow-up, dismissive behavior, and failure to provide a satisfactory resolution. I implore you to investigate this issue thoroughly, ensuring that Elite Resort Group adheres to the principles of fair business practices and transparency.I appreciate your attention to this matter and eagerly await a prompt resolution to this distressing situation. Please do not hesitate to contact me if any further information is required.

  Business Response

  Date: 11/03/2023

  Elite Resort Group, **** (ERG) is the management company for *********************, with whom ************ has a membership.  ERG has not role in allowing a member of ********************* to cancel their membership.  We are aware that ************ requested that his membership be cancelled, but that request was denied due to his having a loan for the membership.  There is nothing ERG can do with regard to this complaint. 

  Customer Answer

  Date: 11/14/2023

  I never received notice that they had replied to my complaint. I will be responding regarding their response. Do not close complaint at this time.

  Customer Answer

  Date: 11/20/2023

  Dear ERG,
  Your response to my complaint has left me astounded. How can you dismiss a dissatisfied timeshare owner's plea for help with such nonchalance? Your lack of empathy and responsibility is truly disappointing.
  Let's address your points, one by one. You claim that ERG, as the management company, has no role in allowing members of ********************* to cancel their membership. Well, let me remind you that as the face of the club, it is your duty to listen to your members' concerns and find solutions. Simply passing the buck to someone else does not absolve you of your responsibility.
  Now, regarding my request to cancel my membership, you deny it because of my outstanding loan. Are you seriously suggesting that a member should remain trapped in an unsatisfactory arrangement just because they have a loan? This is both absurd and unfair. It seems like ERG prioritizes financial gain over the happiness and well-being of its members.
  You claim that there is nothing ERG can do in response to this complaint. Really? Is that how you value your customers? Your response reeks of indifference and a complete disregard for the concerns of your members. This is simply unacceptable.
  I turned to ERG for assistance, hoping to find a resolution to this problem. Instead, I was met with cold-hearted bureaucratic responses. It's no wonder why I feel frustrated and dissatisfied with your company.
  ERG, your owners are the lifeblood of your business, and it is your duty to provide them with exceptional service. Your dismissive and unhelpful response only serves to undermine your reputation and alienate your customer base.
  I urge you to reconsider your stance and take my concerns seriously. It's time for ERG to step up and fulfill its responsibilities as a management company.
  Sincerely,
  *******************
  P.S. Remember, a dissatisfied customer can quickly become a vocal critic, damaging your brand's reputation. Don't let that happen. Act now!

  Business Response

  Date: 11/21/2023

  We have nothing more to add to what has already been explained.

   

  Management.

  Customer Answer

  Date: 11/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20801387

  I am rejecting this response because: there is no resolution to the problem. I have suggested a resolution and they are only wanting money as a resolution. I will tell them like I told my ex wife. If I had a money tree, I wouldn't have enough f0r money to fertilize it. Only resolution will be termination of timeshare that was presented as property ownership. I am reposting the the last response I posted, so they may actually read it this time. 

  Dear ERG,
  Your response to my complaint has left me astounded. How can you dismiss a dissatisfied timeshare owner's plea for help with such nonchalance? Your lack of empathy and responsibility is truly disappointing.
  Let's address your points, one by one. You claim that ERG, as the management company, has no role in allowing members of ********************* to cancel their membership. Well, let me remind you that as the face of the club, it is your duty to listen to your members' concerns and find solutions. Simply passing the buck to someone else does not absolve you of your responsibility.
  Now, regarding my request to cancel my membership, you deny it because of my outstanding loan. Are you seriously suggesting that a member should remain trapped in an unsatisfactory arrangement just because they have a loan? This is both absurd and unfair. It seems like ERG prioritizes financial gain over the happiness and well-being of its members.
  You claim that there is nothing ERG can do in response to this complaint. Really? Is that how you value your customers? Your response reeks of indifference and a complete disregard for the concerns of your members. This is simply unacceptable.
  I turned to ERG for assistance, hoping to find a resolution to this problem. Instead, I was met with cold-hearted bureaucratic responses. It's no wonder why I feel frustrated and dissatisfied with your company.
  ERG, your owners are the lifeblood of your business, and it is your duty to provide them with exceptional service. Your dismissive and unhelpful response only serves to undermine your reputation and alienate your customer base.
  I urge you to reconsider your stance and take my concerns seriously. It's time for ERG to step up and fulfill its responsibilities as a management company.
  Sincerely,
  *******************
  P.S. Remember, a dissatisfied customer can quickly become a vocal critic, damaging your brand's reputation. Don't let that happen. Act now!

  Regards,

  *******************

  Business Response

  Date: 11/29/2023

  We have nothing more to add.