Complaints

This profile includes complaints for Elite Resort Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Elite Resort Group

  852 William Hilton Pkwy Ste 1A Hilton Head Island, SC 29928-3423

• 

  Elite Resort Group

  PO Box 5310 Hilton Head, SC 29938

• 

  Elite Resort Group

  1 Coggins Point Rd Hilton Head Island, SC 29928

• 

  Elite Resort Group

  66 Pope Ave Hilton Head Island, SC 29928

• 

  Elite Resort Group

  12 Valencia Rd Hilton Head Island, SC 29928

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, Elite emailed us a stock response after we sent a few emails with some concerns of ours based on our experience of this timeshare ownership as a whole. We’ve waited over two months for their response and no effort was placed into responding to our emails. Instead they simply told us if we wanted to exit our timeshare, we had to pay $1500. We sent an email shortly after to ask that the exit fee of $1500 be dropped to $0. We are both retired military senior citizens and disabled on a fixed income who have not used this but two times since 2010. We have paid it off and the dues whenever they came time to pay despite our challenges with finances, this timeshare availability, and our inability to travel due to our health declining. They have gotten their money’s worth out of us considering our usage history. We asked they waive the fee and consider it not only a military/ senior discount, but rectifying the wrongs we’ve faced when speaking to their sales team who implied they would buy this back from us, not that we had to buy our way out. We asked to speak to a supervisor as well and one never reached out. The lack of attention after paying this company thousands of dollars is gut wrenching. Buyer beware. The $1500 exit offer expired July 21 to which we sent our email inquiry long before this date. They have yet to reach out to us again.

  Business Response

  Date: 08/10/2023

  “Elite Resort Group, Inc. (“ERG”) has reviewed the
  complaint and would state in response that the $1,500.00 fee referenced is the
  transition fee assessed by the Association for all instances where the
  ownership of a timeshare unit is transferred regardless of circumstance. 
  That fee is not established by ERG and cannot be waived by ERG.  As for
  the timing of acceptance of the offer reference below, we will extend the date
  for the offer to be accepted by the ***** until August 31,2023.” 

  Management.

  Customer Answer

  Date: 08/14/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

   

  We feel it is only fit that Elite Resort Group covers the cost of the $1500 fee requested. They
  stated regardless of the circumstances, it has to be paid. This is understandable, however, as
  mentioned before, we are both retired military senior citizens and disabled on a fixed income
  and have used this twice since 2010 but remained current on the bills being sent out. The
  company also did not address our request to speak to a supervisor. We have complaints
  regarding the experience itself. We are not simply wanting to cancel. There are many reasons
  behind this outside of our personal life. It is extremely difficult to use and also to book anything.
  The sales people set you up with many false expectations for how easy this will be to use and
  how often you can use it along with being able to use it anywhere at anytime. This is absolutely
  not the case but this is what we paid to get. Either contact the salesmen to cover the $1500 cost
  because they were not honest or take from the years of fees we’ve paid to cover that $1500.
  Our circumstance should not require US to pay the penalty fee. We were the victims and we’ve
  been paying for years.

  
  

  Regards,

  
  

  ****** *** ***** ****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 08/14/2023

  We have nothing more to add, to what has already been said.

   

  Management.

• Initial Complaint

  Date:07/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a timeshare with Elite Resort Group at their ***** **** resort and requested to cancel it due to my unhappiness with their product and service. Unfortunately, they denied my request after supposedly reviewing my case.
  
  When they sold me the timeshare, they misled me into believing that it was an easy and practical way to travel. They also did not explain to me the complexities of timeshare ownership, like the inability to sell or give away a timeshare. I was completely in the dark about how this timeshare would financially impact me for life. They were very aggressive in trying to get me to purchase this product and even exaggerated its benefits. My life changed drastically two months after I purchased this timeshare when my husband passed away and their company is aware of this. Since then, I have been unable to travel or use the timeshare as much as I originally intended and it has GREATLY affected me financially.
  
  I am so disappointed by Elite Resort Group's actions, and the fact that they are not willing to work with me or recognize my financial and emotional hardships and stress this has caused has been extremely disheartening. I feel misled by them and strongly believe that their sales staff was purposeful in what they did. I hope that the Better Business Bureau help me rectify this situation. Thank you for your time.

  Business Response

  Date: 07/14/2023

  The decision whether or not to accept the transfer of a
  timeshare unit a decision made by the Association that runs the resort at which
  that unit is located and not Elite Resort Group, Inc. In this case, the request
  was submitted to the Board and denied.  Again, Elite Resort Group, Inc.
  has no authority in this matter. 

   

  Management

  Business Response

  Date: 07/24/2023

  “While Elite Resort Group, Inc.  (“ERG”) appreciates the circumstances facing **** *****, the decision as to whether to accept a transfer of a timeshare interest is solely the decision of the Association managing the property at which that interest is located, in this case the ***** **** Owner’s Association.  The Association was presented with the request from **** ***** and declined to accept.  There is nothing further ERG can do.”
  
   
  
  Management.

• Initial Complaint

  Date:07/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding Elite Resort Group and their board of directors for denying our request to cancel our timeshare contract without explanation. We were sold false promises and placed into a trap of debt that has only caused us problems and hasn't made vacationing easier one bit like it was supposed to. The sales staff at Elite Resort Group led us to believe that we would be able to vacation yearly with just the points from our first purchase. When we told them of the issues we had with our timeshare ownership, they only offered us an upgrade and more points which didn't actually help alleviate any of the issues we were having. In fact, this only caused us to sink further into debt. We have reached out multiple times to Elite Resort Group, asking for help with our situation and all they do is ignore us or give excuses. We think that Elite Resort Group should take back our contract and sell it to a customer who will be more informed of the pitfalls of timeshare ownership. We are deeply frustrated and regretful of our decision to sign up with Elite Resort Group in the first place and find it terrible that they conduct business in such a dishonest way... We hope that you will help us in rectifying this situation!

  Business Response

  Date: 07/10/2023

  “Elite Resort Group, Inc. was not involved in the sale
  of membership to *** *****.  Elite Resort Group, Inc. is merely the
  management company for ******* ******** **** and is not and has never been
  involved in sales.  The Board of Directors has no legal or contractual
  obligation to accept the transfer or surrender of any membership.” 

   

  Management.

  Customer Answer

  Date: 07/17/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

   

  If Elite Resort Group is the management company for our timeshare resort, then they absolutely have responsibility here to address the wrondoings of the companies that they manage. You are making money off of our investment as well as other owners like us, and I would hope that your board has a desire to address situations like this and rectify them considering they are a DIRECT reflection of the types of businesses that you manage and profit off of. It should also speak volumes that we are finding it necessary to seek assistance from your company because we’ve been given no direction or help with our issues from ******* directly.

   

  Regards,

  
  

  ********* *****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/17/2023

  “Again, the complainant’s issues are with her purchase, and
  Elite Resort Group, Inc. has no involvement with that whatsoever.” 

   

  Management.

  Customer Answer

  Date: 07/28/2023

  I do not accept the business's response. From everything I could find on the internet, Elite Resort Group absolutely does have the authority to assist me here if they are the managing company of the resort my timeshare is with. From other people in my situation, its sounding like that’s the only place they’ve been able to get answers or assistance with their situation. That’s why I am reaching out. I have gotten NO WHERE with ******* directly. If Elite Resort Group is unable to provide me with a cancellation of this contract, then they absolutely should have the authority to encourage the company that they MANAGE to take appropriate action and make this right.

  Customer Answer

  Date: 07/28/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  I do not accept the business's response. From everything I could find on the internet, Elite Resort Group absolutely does have the authority to assist me here if they are the managing company of the resort my timeshare is with. From other people in my situation, its sounding like that’s the only place they’ve been able to get answers or assistance with their situation. That’s why I am reaching out. I have gotten NO WHERE with ******* directly. If Elite Resort Group is unable to provide me with a cancellation of this contract, then they absolutely should have the authority to encourage the company that they MANAGE to take appropriate action and make this right.

  
  

  Regards,

  
  

  ********* *****

  
  

  
  

  
  

  
  
  

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Elite Resort Group’s sales staff used very deceitful methods to pressure us into purchasing a timeshare with them. We’ve tried multiple times to contact their company to resolve this situation but they have failed to respond and we feel super frustrated and helpless.
  
  
  The sales staff lied to us by claiming that the timeshare would be a good investment and would increase in value and said that it could easily be sold if we ever wanted out. We now know that all of these statements were false, and they were deliberately said just to persuade us into buying the timeshare against our better judgement.
  
  
  The maintenance fees have been increasing each year without us knowing about it beforehand. This has made our timeshare an even bigger financial burden and one that we can no longer afford. They didn’t give us all of the information necessary to make an educated decision. The services/vacation plan we purchased is no where NEAR being worth the costs associated with it and if we had been better informed beforehand then we wouldn’t be in this situation.
  
  
  We have been trying to ask that Elite Resort Group cancel our timeshare immediately and refund all payments that have been made so far. We believe their behavior has violated our consumer rights and we just want to see them take some accountability for the situation they’ve put us in and make it right.

  Business Response

  Date: 07/05/2023

  “The Elite Resort Group, Inc. (“ERG”) was not involved in the
  sale of this timeshare unit to the Complainants.  Rather, ERG is the
  management company for the Association that is charged with operating the
  resort.  So, ERG is in no way responsible for any issues regarding the sale
  of this unit. With respect to the maintenance fees, the Associations sets those
  fees pursuant to a budget of shared expenses at the resort at which the
  timeshare unit is located.  Obviously, prices of operation increase
  annually due to inflation, and while the Board of Directors of the Association
  attempts to keep the annual increases as low as possible, it is just an
  unfortunate reality that these fees will increase year over year. “

   

  Management

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following are issues that need to be address in our unit:
  1. Walls were leaking water onto exposed wires.
  2. No cover plate on exposed wires in a bathroom
  3. No cover plate on sprinkler heads.
  4. Took 4 days to repair one leak and we were without water for a period of time.
  5. The garbage disposal had a bolt that was inserted into it and we almost got hurt.
  6. There was a delay getting into our unit. We were not contacted or allow to get the code and the required time.
  7. When we arrived items were missing from the unit and I was told I had to go and pick up items that were disposed to be delivered. They wanted me to pay a fee and then do the job.
  8. We had water leaking onto exposed wires and the 24 hour hotline would not pick up the phone or return a call.
  9. Had to make over 9 phones calls to get someone to the unit.

  Business Response

  Date: 07/11/2023

  Dear *** ******,

   

  We thank you for sharing your concerns with your recent stay.  From our records the issues that were reported were addressed during and after your stay.  Unfortunate things happen and cannot be controlled, however we can assure you they have been addressed.  

   

  Sincerely,

   

  Management

  Customer Answer

  Date: 07/11/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because: 

  1. This does not explain why they still have not returned my calls. 

  2. This does not explain on why we were not contacted during our visit. 

  3. This does not explain why we were denied services that we paid for during our visit.  

  4. This has happened on the last three visit.  I would like a detailed list of what work has been completed. I am an owner and based on my contract have a right to this information.  

  Please call me at ************

  
  

  Regards,

  
  

  ***** ******

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/13/2023

  *** ****** and I have spoken and come to an agreement on compensation.

   

  Regards,

   

  Management

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed this company twice since March telling them to cancel this scam they sold me and didnt get a response until May! They did not even send us a response to our email. They sent us someone elses email addressed to some other owner, I assume. The response was three sentences summed up to no, the board does not approve. There was no questions asked by them, no explanation, no further contact information who might want to know WHY I asked to cancel which I simply put in my first two emails how they lied to me about basically everything to do with this just so they could get their commissions! I asked the following questions and they have still gone unanswered. Hopefully they will be addressed here.1. Who is **************? You addressed an email sent to use by the wrong name. You must be confusing us with someone else. We must ask you to present our account to the board after you speak to us to make sure they know who they are dealing with. Our names are *************************** and *********************; not *****..2. We have not explained our situation for your board to deny us so we are sure this is a mistake. Please have someone contact us to go over this. Wed like to write a letter to them for review, as well.3. Having to wait this long for a response after our initial email is a bit daunting. Can you please expedite this as we have already waited almost three months for you to mistake us for someone else.We asked for expedited customer service since we have stopped paying these crooks and they chose to ignore us completely.BUYER BEWARE! DO NOT LISTEN TO THOSE SALESMEN. They LIE through their teeth and leave you with nothing but unaffordable debt.

  Business Response

  Date: 07/10/2023

  Our notes indicate that your request to surrender was reviewed and declined by the board.  I can confirm that your request was considered.

   

  Management 

  Customer Answer

  Date: 08/16/2023

  Please reopen this case. The company hasnt resolved anything with me. 

  Customer Answer

  Date: 08/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20259626

  I am rejecting this response because:

  
  Please reopen this case. The company hasnt resolved anything with me. 
  

  
  

  Regards,

  ***************************

  Business Response

  Date: 08/21/2023

  We have nothing more to add to this complaint that has not already been stated.  

   

  Management.

  Customer Answer

  Date: 09/27/2023

   The business didnt answer any of our questions and they stated they confirmed the board has reviewed our request and denies. What did they review? We didnt have an opportunity to explain anything AND they addressed the denial to a different owner! All we asked was who to talk to about cancelling and we received a denial without the chance to talk to anyone. 
  

  Customer Answer

  Date: 10/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20259626

  I am rejecting this response because:

   The business didnt answer any of our questions and they stated they confirmed the board has reviewed our request and denies. What did they review? We didnt have an opportunity to explain anything AND they addressed the denial to a different owner! All we asked was who to talk to about cancelling and we received a denial without the chance to talk to anyone. 
  

  
  

  Regards,

  ***************************

  Business Response

  Date: 10/03/2023

  We have brought the request to the Board and they have rejected the request.  ********* do not give reasons why they approve or reject.  We have nothing more to add to this complaint.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 06/01/2023

  The fee reflected ($1,500.00) is the fee charged by
  the Association that governs the resort at which the ***** ******** is
  located.  Every owner that transfers their interests to the Association is
  required to pay the fee.  It is not a fee charged by Elite Resort Group in
  any manner. 

   

  Sincerely,

   

  Management

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Elite Resort Group (*******). My wife and I were misled
  by their sales representative, ****, when we were pushed into purchasing a timeshare with
  them in 2017. We declined the initial offer of 15,000 points because it was beyond our budget.
  However, **** offered us even more points for only $7,700, including a military discount. We
  were assured that all we had to do was call to reserve and we would be able to enjoy the
  benefits of the timeshare. Unfortunately, we later discovered that the actual rooms available
  were totally unsuitable. This led me to cancel our reservation.
  We were never informed that we had to roll our points over if not used, which meant that we lost
  them. Every time I called to make a reservation, I was either told that nothing was available or
  that I would have to pay an additional fee. All of these issues have made us extremely
  dissatisfied with ******* Resorts, and we have been trying to cancel our timeshare for some
  time now.
  To our dismay, ******* Resorts has not responded to our correspondence in over 4 months.
  We have been making payments to them this whole time, which leads me to believe that they
  haven't responded to prolong the process. We have repeatedly asked for a cancellation of our
  timeshare, as I have had multiple health problems and my wife is hearing impaired, making it
  difficult for her to assume responsibility for this timeshare if something were to happen to me.
  Despite all of this, ******* Resorts have not responded, which is unacceptable.
  We request that ******* Resorts cancels our timeshare immediately and issues a full refund for
  all payments made to them. We also request that they improve their communication process
  and customer service to ensure that their clients are not misled in the future.

  Business Response

  Date: 06/05/2023

  ******* ******** **** has agreed to cancel this
  membership and documents necessary to effectuate the transfer were sent to the
  Complainant via email on February 27 of this year.  We cannot move forward
  until those documents are signed and returned. 

   

  Sincerely,

   

  Management

  Customer Answer

  Date: 06/08/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

   

  This is news to me. I went back in my email to find the documents and either overlooked them, deleted them, or they were never sent. I would have assumed ******* would have called me letting me know about the cancellation agreement and followed up when they did not hear from me. I am happy to know this will be over soon. If you could be so kind and resend the documents I would greatly appreciate it. I would like to know what date you will be resending them and from which email so I can keep an eye on my inbox. I receive a lot of emails, so again, it could have been easily overlooked or accidentally deleted. My apologies.
  Thank you kindly for your help,
  
  **** and ***** ********
  
  

  
  

  Regards,

  
  

  **** ********

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 06/12/2023

  We are resending the documents to this email address, *****************

  Please advise if this is not the correct email address.

   

  Management.

  Customer Answer

  Date: 06/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution may be satisfactory to me considering what the exit offer is. The business has my correct email address. I will reach back out if matters are not resolved.

  Regards,
  

  
  

  
  

  **** ********

  
  

  
  

  
  

   

  Customer Answer

  Date: 07/06/2023

  Complaint ID: ******** The business stated they were resending the cancellation information to me but have failed to do so to this date. I called the business and asked to be transferred to a supervisor to discuss and was denied. They would not tell me who I could expect a call from or when. They simply told me I would receive a call back after taking my information down. They have NOT resolved this complaint! 

  Business Response

  Date: 07/07/2023

  This has been sent multiple times and we asked *** ******** to check his spam mail yesterday and from what we know the information was there waiting for him.

   

  Management.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in person on 4/5/23 exactly 3 days after our presentation due to reading all of the complaints received on BBB to cancel our timeshare. I was assured by **** I would have my check in 6-10 days. I gave it a full 2 weeks and nothing. I then followed up with **** and he said give it a few more days. Gave it another week. Spoke to **** that said it should be any day now. Gave it a few days, ended up leaving voicemails for ******* and ****. Called again was told I needed to call another number which a lady named **** answered. States she is streamlining my message via email to the legal department. Then when I asked how long till I hear back, she said there is no time frame. Called again today to be told the same thing and she refused to provide me a number for a manager or the legal department. They owe me $215 still a month and counting after canceling

  Business Response

  Date: 05/09/2023

  refund check was mailed on 5/5/2023.  Copy of
  check attached.   

  Customer Answer

  Date: 05/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ******* ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?I must express my deep frustration with my experience with your company. When I was offered a timeshare by your sales staff, I was subjected to high-pressure sales tactics and promised a range of benefits that turned out to be untrue. I was told I could travel anywhere at any time for a reduced rate, but this promise has turned out to be completely false. I have since discovered that I was not informed about the additional transfer and maintenance fees that have made this timeshare far more expensive than if I simply booked vacations on my own.When I did finally take a vacation through your company, the accommodations were well below standards for the amount of money I have paid into this timeshare. This has made me incredibly dissatisfied with my purchase, which has caused significant financial distress in my life.
  If I had been given accurate information at the time of purchase, I would never have signed this contract. Your sales staff misled me, and someone needs to take responsibility for this. I cannot afford to continue paying into something that has caused me so much frustration and dissatisfaction. On top of all this, i cannot communicate with this company. They have not returned any of my messages and, at this point I am being completely ignored. These reasons are more than enough proof that I deserve to have my contract canceled as soon as possible.