Complaints

This profile includes complaints for Gerber Childrenswear LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gerber Childrenswear LLC

  7005 Pelham Rd Ste D Greenville, SC 29615-5782

  
• 

  Gerber Childrenswear

  1370 Broadway Ste 800 New York, NY 10018-7302

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase via Gerber clothing company in February 2023. Said company used a division of FEDEX to deliver my merchandise which I never received. I was in the process of changing addresses and had not my package been delayed by many days, I don't believe the issue would have occurred as the house appeared empty the day of. Upon notification of supposed delivery of the package, I received a blurry picture of an upclose box only. Not the normal delivery pictures where the driver takes a picture of the package sitting on the porch of the house for verification that it's been delivered. I've reached out to Gerber on numerous occasions and they told me they would look into it. I never received any updates from them. I happened to call them back regarding the situation only to be told that they don't go by delivery pictures they go by what the delivery company tells them. So they basically told me that means I had received the package which I have not. Gerber supposedly reached out to FEDEX on my behalf as I was only able to speak with automated assistants on the numerous occasions I tried. FEDEX delivery pictures are supposed to show an exact location of packages once it's delivered to a doorstep. The photo I received clearly does not and I've tried explaining that to Gerber. Yet they've told me that it's not significant. This company has basically refused to resolve my complaint even though the proof is in the picture.

  

  Business Response

  Date: 10/09/2023

  Thank you for your feedback. We have reviewed your order details and see that there were two separate shipments associated with your order. The United States Postal Service confirmed one delivery and Fedex confirmed the other delivery as well. Please reach out to the carriers directly and request additional information. Once you receive that, please reach out to us at *********************************com and we will be happy to take a look at this for you.

   

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  Regards,
  
  
  
  ******* *****

  Customer Answer

  Date: 10/10/2023

  The proposed solution from the business has already been discussed/and or attempted multiple times via several customer service reps. Their last solution was to contact the carrier themselves because according to them "it is a special division of fedex that we use." I was notified that they contacted FedEx and was told that the package had been delivered despite the deceptive delivery photograph. That's when I was told that regardless of the delivery photo not showing the actual delivery spot/house and or porch it was of no significance because they didn't go by photos. 

• Initial Complaint

  Date:08/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and when I checked the status of the orders it said delivered . This was not true . The package was never delivered I checked with neighbors then called federal express. I was told gerber used a third party ground shipping and they said to contact the shipper (gerber) I called and sent emails, no one returned my call finally I called and a woman named Vicky answered I told her my package was not delivered and I called federal express and was told to call gerber to file a claim and I wanted a refund.She said she would start a claim and call back in 2-3 days . I called back and the same woman answered i asked about my refund she said she did a claim and federal express said the package was delivered and case closed and that I should have received an email. I explain I didn’t get a email and I’ need my refund I never received any package she became very disrespectful and rude talking over me saying the package was delivered. I explained it was and also there was no proof of delivery and she gave me a number and said call federal express again. I called *** * and gave them the number she gave me . They said it was not a claim submitted only a trace package number. And gerber needs to reimburse me and file a claim. I called gerber back and ask the Vicky lady to transfer me to a supervisor because now this is theft of my money and fraud because she lied and I have not received my package she started talking loud to me and over talking me i asked again to speak to a supervisor or manager she said no. I ask was the call being audited she was screaming yes the calls are recorded. I then ended the call and went to gerber children social media page going to extreme methods to get someone to help me get my refund. Still no one from management contact me or issued my refund. They are trying to make me at fault for their failure delivery and not give me my refund on merchandise I never received. Order#******* . I will take this to court if I don’t get a refund

  

  Business Response

  Date: 10/09/2023

  Thank you for your feedback. We apologize for any inconvenience and take this very seriously. In looking at your order information and tracking information, your order was confirmed as delivered to the address provided when placing your order. We also see that you have submitted a chargeback. Once this takes place, you will need to reach out to your financial institution directly for final resolution.

  Should you need additional assistance, please reach out to us at ************************************
  
   

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on their website on 6/13/23. I placed my shipping address in the appropriate spot while checking out.
  Immediately after placing the order with ***** ***, I saw that they used an old shipping address with ***** *** and not the one manually placed on their website. Literally seconds after placing the order, there was no option to cancel the order, so I sent an email to customer service requesting an address change. We received an email back stating they could not change our shipping address or cancel it and that we can return our items for a refund. How am I supposed to return items I will not be receiving since I live in another state? They have refused to give us our money back or to send us the items we paid for.

  

  Business Response

  Date: 06/20/2023

  Thank you for your feedback. We apologize for your frustration. We are unable to find an order placed in this name in June of this year. Please reach out to us at [email protected] with additional details so we are able to review this for you. 

• Initial Complaint

  Date:05/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order said delivered but i have not received it. I called the carrier and they said it was GERBER who didnt put the correct address. A customer service agent contact me and i told her what fedex said , she was so rude and very dismissive . She hung up on me without even helping . I then tried calling back several time and no response . I sent several email with evidence (picture proof) and still no sort of resolution!!
  Attach is the proof ive sent , it is obvious that the doors are not similar

  

  Business Response

  Date: 06/20/2023

  Thank you for your valuable feedback.

  As you know, while we were waiting on the carrier to investigate, we shipped a replacement order to you that has already been delivered. We have also followed up and have received confirmation from the carrier that this replacement order has been delivered. Additionally, we have been notified that you have submitted a dispute/chargeback with your financial institution. 

  If you need further assistance, please reach out to us at ************************************.

• Initial Complaint

  Date:04/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ORDER #******* $30.23 03/31/2023
  Order was never processed. Status after 6 days remains unfulfilled.
  Credit Card was charged in full on 3/31/2023
  No response to any emails. Sent email with Cancellation Notice, no response to that email either.
  I want a full refund processed immediately back to original method of payment.

  

  Business Response

  Date: 05/02/2023

  Thank you for reaching out. We apologize for this delay in shipping your order. Unfortunately, a company wide system upgrade delayed some orders. We see that your order has been delivered but we have processed a refund for your shipping charges for this delay. Please allow 3 to 5 business days for this credit to your account.

  DELIVERED
  Friday 4/14/2023 at 10:15 am

• Initial Complaint

  Date:03/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been missing a package for 4 weeks and you guys will not help. THERE IS NO AND NO CHARGEBACK OR DISPUTE OPEN. IT IS ALL CLOSED. Why won't you guys ask someone that is higher in your role to help me or you guys work with ****** to give me a refund? Email where ordered: **************.com
  Address: ** ***** ** *** *******, NM 88041 Usa

  

  Business Response

  Date: 03/21/2023

  Thank you for your feedback. We understand your frustration, but unfortunately once a dispute/chargeback has been submitted it prevents us from processing a refund. Please reach out to Paypal directly or your financial institution for resolution.

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  
  
  
  
  
  Stop Lying! There is no chargeback or dispute open or submitted. Gerber Childrenswear is Refusing to give any legal details. 
  
  Regards,
  
  
  
  ***** *******

  

  Business Response

  Date: 05/02/2023

  Thank you for your feedback. Once a chargeback has been submitted against an order we are prevented from taking any further action. Please contact ****** for additional information regarding these chargeback details.

  Customer Answer

  Date: 05/04/2023

  Hello, Yes i have contacted Paypal. and was told that there was no dispute opened i told them everything that happened and said that Gerber was supposed to give the refund.

  

  Business Response

  Date: 06/20/2023

  Please work with ****** for final resolution. Thank you.

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  ****** is saying that there is no dispute open, Now i wonder why you guys so much bad reviews it's because you guys are scammers, I could easily sue Gerber for breaking laws because of this. It is fraud. ****** also contacted me that you have never provided information w them. Why the lies? $80 is a lot. That could feed my whole family.
  
  
  
  Regards,
  
  
  
  ***** *******

  Customer Answer

  Date: 06/21/2023

  Hello, No I have not. Paypal told me to work it out with the company.

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **********, and last year I placed a order for a friend who was having a baby. After placing the order it took so long in receiving the order that I called Gerber Baby Customer Service to inquire about my order. And yes the person finally got the order. I call the Company back and told them to please remove my account information and Emil because I wasn’t a very happy consumer. And that I could go to ****** and get it faster. This about my third time calling Gerber Baby Customer Service asking to remove my Emil & Account. I just spoke with Ms. ****** and she said she would Remove my contact information from there on March 2, 2023 @ 10:50 am. And today is March 10th 2023. And why did I get another email from Gerber Baby Clothing stating they we’re have a sale. This is very bad customer Service. And this is why I am filing a Complaint against this Company, because this is harassment. My children are adults. And grandchildren are grown too.

  

  Business Response

  Date: 03/21/2023

  We appreciate your feedback. Your request was submitted to our Marketing team immediately; however, it can take a little time for the communication to be fully disabled. We have confirmed that this has been completed. If for some reason you do receive additional communication from us, please reach out to us at ************************************ and we will be happy to investigate further.

   

  Thank you.

• Initial Complaint

  Date:03/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order since August 2022 i spoke to customer service no answer no respondent at all i just want my refund

  

  Business Response

  Date: 03/21/2023

  Thank you for your feedback. We understand your frustration. We were notified that a chargeback had been submitted. Unfortunately, once that takes place it prevents us from processing a refund. Please reach out to your financial institution with any concerns.

  

  Business Response

  Date: 05/02/2023

  There is a chargeback against this order, which prevents us from taking any further action. Please contact your bank for further information regarding this chargeback. Thank you.

   

  Chargeback evidence for payment of $223.34 on September 28, 2022 at 09:29 AM
  Chargeback reason: product not received.

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I called my bank and they said there is no charge back on my account i don’t know what’s going on because every time i put a claim with my bank and they keep saying the merchant is not cooperating and that’s why my claim always denied on their end and the merchant never cooperated with me either when i try to reach out 
  
  Regards,
  
  
  
  ***** ********

  Customer Answer

  Date: 05/04/2023

  When i had dispute the transaction with my bank during their investigation they provide me with a credit because the merchant wasn’t cooperating they took their credit back and charge me a $70 overdraft fee along with it and I’m actually in their 3rd investigation with them and the merchant still never provide any refund and they are not cooperating with ** bank also and that’s the reason i reach out to you guys 

  Gerberchildrens wear never pick up their phone or respond to email it’s been too long I’ve been trying to get my refund from them 

  

  Business Response

  Date: 05/10/2023

  Customer using 4 different email addresses, placed 5 orders. Two orders did not ship because they were declined by our fraud protection agency. Out of the three that did ship, see details below.
  

  
  

  #****** - customer claims this order was not received. It was confirmed by carrier as delivered to the address provided when placing the order. This time, we agreed to process a refund for this order - total refund - $143.75

  #****** - customer claims this order was not received. We explained that we are unable to process a refund because the carrier confirmed delivery.

  #****** - customer claims this order was not received. We explained that we are unable to process a refund because the carrier confirmed delivery. Customer filed chargeback on this order. I am including an image of the order details where the chargeback associated with this order is visible. Once a chargeback has been filed our portal prevents us/will now allow us to process a refund or replacement. Our company won the chargeback so, as we have explained to this customer numerous times, they will need to reach out to their financial institution with any disputes about the decision they made to side with  us.

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  

  I didn’t use other email and i use to live in a complex so the order I’m requesting is the one that i didn’t receive myself and when my bank reach out to them they don’t cooperate with them and when i reach out to them they not trying to cooperate either and at this point I’m tired of I’m a single mom trying to make demand for my kids but i can’t lose the items and the money but not even a little bit of effort trying to make 

  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey I ordered lots of baby items from Gerbers on January 9th which was $182.32 and I reached out and contacted them on January 13th to tell them I never got my items that I bought which was upsetting because my neighbors even said they didn’t see the package once I checked with them after seeing it said it was delivered. They contacted the carrier and received false info and now refusing to give me my money back jus responding on March 6th that’s very unfair I needed those for my baby I jus had and I’m out of money that I spent in items that I never got, out of all customer service and stores I didn’t expect Gerber to treat a situation like this so harsh my order number is ******* my name is ******** ********

  

  Business Response

  Date: 03/21/2023

  Thank you for your feedback.  After you reached out to us with your concerns we opened an investigation with the carrier. They have confirmed that the package was delivered to the address provided when placing your order, including a signature upon delivery.
  
  If you need additional assistance, please reach out to us at ************************************.  Thank you.

• Initial Complaint

  Date:02/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  
  I placed an order (ORDER #*******) on December 21 through Gerber site. The order showed as delivered on December 26th by ***** but I did not receive the order. On reaching out to ***** about the missing package, I was advised that if no update is received by December 30th , I should reach out to Gerber customer care for refund processing. After several repeated requests to the Gerber customer care, I still haven't received any update. I am told that since a enquiry is opened until it is closed No refund will be processed. I fail to understand this policy as it does not concern me. It is close to 2 months now and as a customer I have not received the ordered products nor the refund. The issue is between merchant and the delivery partner. Moreover the customer care is also not providing any updates which is highly unprofessional. This is the last time I am purchasing anything from Gerber. At this point I just want my money back. This seems to be a pattern with Gerber where the packages are lost and NO refunds are processed even after repeated follow-ups.

  

  Business Response

  Date: 03/21/2023

  Thank you for your feedback.  Often times, packages are located after the stated delivery date so we do ask customers to give it a little time, especially with deliveries to apartments and/or condos where there is a leasing office.  Packages are delivered to leasing offices sometimes, where customers may retrieve their packages. After a review and since you unfortunately still have not received your package, we have processed a refund for you.  

   

  If you need additional assistance, please reach out to us at ************************************.  Thank you.