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Business Profile

Marketing Programs

MYMOVE, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Programs.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The **** (postal service) MUST STOP contracting with MyMove, LLC for submittal of Change of Address Forms and Voter Registration. Their website is completely misleading. They try to trick customers into receiving junk mail and advertisements for services. AND their voter registration information is more complicated than it needs to be. They need to link directly to the CA online voter registration. Instead, they mislead and say you have to print forms and mail them. THAT isn't true.

    Business Response

    Date: 12/02/2024

    The **** change-of-address process is separate and independent from MYMOVEs **************************************** Updating your voter registration is not required in order to complete your **** change-of-address, and your choice to use (or not use) MYMOVEs *************************************** does not affect the successful completion of your **** change-of-address in any way. At this point, we do not have the ability to update your voter registration online. Based on the info you provide, we email you a pre-filled out voter registration form. From there, you must print the form, complete it, and send it in to your county's voter registration office, the address of which is pre-printed on your form. 

    If you're not interested in an offer, you can download a voter registration form from the official ******************** website, here: ************************************************************************************************, this form will not be pre-filled, meaning youll have to complete it. After completing this voter registration form, it should then be printed, signed, and mailed to the voter registrar or board of elections in your county, which can also be found at the above-mentioned Web site.

    Hope this information helps clarify the process. Thank you.


  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When using MyMove as part of a **** Change of Address, the user is forced to click on an ad offer from a business in order to proceed with the Voter Information update process.Other such complaints have been filed to BBB and MyMove's justification is that the process still is completed even if you close the window. However, that is not made clear to users and it can only reasonably be implied that you need to click on an offer to continue. This is an intentionally deceptive practice to get users to click on at least one ad.

    Business Response

    Date: 12/04/2024

    If you are not interested in an offer, you can download a voter registration form from the official ******************** website, here: ****************************************************************************.
    This form will not be pre-filled, meaning you will have to complete it manually. After completing this voter registration form, it should then be printed, signed, and mailed to the voter registrar or board of elections in your county, which can also be found at the above-mentioned website.
    Hope this helps, and please let me know if you have any other questions!


  • Initial Complaint

    Date:10/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After moving, I went to the local post office to make the necessary address change. Shortly thereafter, I received an official **** letter confirming my change of address and letting me know that in order to update my voter registration, I needed to go to the MyMove website to do so. They included the link and code to do so.Once on the MyMove website, I was led through a multiple-stage process of entering my information to update my voter registration. I did this on my smart phone. When I was near the end of this process, I clicked the "next" button on the bottom of the page, and was redirected to an advertising page that would not let me continue the process without selecting advertising options from marketing partners that would be receiving my email adress. I did not want to give out my email and I was not interested in any of the products, but there was no option to opt out. I double-checked this several times. Finally, I selected one of the vendors in order to get to the next page and complete the update to my voter registration. Unfortunately, the next page featured offers for car insurance, and once again, gave no option to opt out, or complete the form.I closed the page and started over. I ran into the exact same predicament, so this was no fluke. Reading the other complaints on BBB, it is clear that others have experienced the same difficulty. I would strongly urge **** to end its partnership with MyMove and warn unweary customers away from using **********************'s services. Especially leading up to election time, trying to capitalize on voters for the sake of profit is clearly unethical. If this is simply a mistake on the part of MyMove, I wonder why they have not updated their website/app after all these months of complaints. This seems dubious.

    Business Response

    Date: 10/25/2024

    Thanks for reaching out about MYMOVEs Start Voter Registration Service.
    The options to proceed through the experience include, selecting the offers you are interested in or selecting all offers. If you are not interested in the offers at this step you can also abandon the experience.  With all 3 options, your Voter Registration form is emailed to the address you provided.  Your feedback is valuable and we will take your concerns into consideration as we look to improve the experience moving forward.

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charge for the service but will not confirm that the change of address is complete. They have a place to request your info not be sold but when you press enter, it changes all you info. You cant reach customer service. They are a scam!

    Business Response

    Date: 10/10/2024

    Upon completion of your change of address you should receive an email confirmation code as well as a hardcopy confirmation. In the absence of these communications, your change of address may not be complete and you should receive a letter in the mail defining next steps in the process. I apologize for the change of your personal information when requesting your information not be sold. I will forward this to our team to look into further. Thank you for reaching out.

  • Initial Complaint

    Date:10/08/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The most unbelievably annoying slew of spam emails Ive ever gotten, and I was forced to sign up for the ******** to change my voter registration. Its absurd they can pull this ****, because no matter how many times Ive unsubscribed from the emails they just keep spamming me. Horrible business and I wish whoever came up with the idea for the business and whoever decided to make it impossible to change voter info without signing up have a miserable year and get paid back by karma.

    Business Response

    Date: 10/08/2024

    Thank you for reaching out.
    I have forwarded your email to our team to remove you from the ************************** database.
    If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually.

    If you have questions about your voter registration status, process, or eligibility, we recommend contacting your local board of elections directly.
    If you're not interested in an offer, you can download a voter registration form from the official ******************** website, here: ****************************************************************************
    This form will not be pre-filled out, meaning youll have to complete it. After completing this voter registration form, it should then be printed, signed, and mailed to the voter registrar or board of elections in your county, which can also be found at the above-mentioned website.
    Hope that helps, and please let me know if you have any other questions!

    Customer Answer

    Date: 10/08/2024

     
    I am rejecting this response because:

    I tried numerous times to unsubscribe, got an affirmative unsubscribe message, and then continued to receive spam not from the individual brands but directly from MyMove. And I dont need to check voter registration I was forced to accept one of the offers from my move in order to change my address for voting. It feels like it was set up as either a scam or a way to discpuraging people from registering to vote.

    Business Response

    Date: 10/08/2024

    Thank you for reaching back out. Your information has been forwarded for removal from the ************************** database.

    I hope this helps and please let us know if you have any additional questions.

    Customer Answer

    Date: 10/08/2024

     
    I am rejecting this response because:

  • Initial Complaint

    Date:10/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a forward address request with ****. As others have said, MyMove has inserted itself into the process in a way that is deceiving. The **** site asked if I wanted to register to vote. I clicked yes, but was taken to MyMove which is a completely for profit advertising hub. Through its interface, it makes REGISTERING TO VOTE conditional upon considering signing up for a very long list of for profit offers. Once I realized I couldn't register to vote directly, I cancelled. But then I started to receive a LONG stream of advertisements from MyMove. I submitted a request with MyMove to delete my account, all info, and stop sending me unsolicited advertising. MyMove never responded and still sends advertising. MyMove manipulates democracy and should be stopped by the government in my opinion. I wasn't registered to vote but my data has now been shared without my permission.

    Business Response

    Date: 10/01/2024

    Thank you for reaching out. I have forwarded your email to our team to remove you from the ************************** database.
    If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually.
    Please let me know if I can assist with anything else.

    Customer Answer

    Date: 10/04/2024

     
    I am rejecting this response because: While I thank the company for responding and offering to remove my data from their system, MyMove should take more seriously the reality that they are confusing citizens about how to register to vote directly in the lead up to a presidential election. Registering to vote should not be used to DUPE individuals into giving their private information to a company so it can sell it to marketers.

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried changing my address online using usps.com.Mymove is completely entangled in the process, forcing the user into offer pages with no options but to move forward with car insurance quotes or other garbage. I have no car.It's never made clear what has been filed, or why the user is now doing this instead of just completing the change of address.

    Business Response

    Date: 09/04/2024

    Thank you for reaching out. Offer selection is not required to complete your **** change-of-address. Prior to visiting MYMOVE.com you expressed interest in receiving offers and starting your Voter Registration. On MYMOVE, you should only select the offer(s) that interest and benefit you during your move. The Voter Registration form will be emailed to you prior to receiving any offers from the brands you selected. 
    Hope this helps.



  • Initial Complaint

    Date:07/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MyMove is a spam site that you are forced to visit when registering to vote from the OFFICIAL **** website. You are FORCED to sign up for THIS SPAM provider in order to proceed - there is no button on the web page to select none while attempting to sign up my voter info.I was being held hostage by some scummy bolt-on website and the ****.

    Business Response

    Date: 07/30/2024

    Hi there, thank you for reaching out. The options to proceed through the experience include, selecting the offers you are interested in or selecting all offers. If you are not interested in the offers at this step you can also abandon the experience.  With all 3 options, your Voter Registration form is emailed to the address you provided.  Your feedback is valuable, and we will take your concerns into consideration as we look to improve the experience moving forward.

    We can forward your email to our team to remove you from the MYMOVE.com database if this is how you would like to proceed. 


    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually. I hope this helps!

  • Initial Complaint

    Date:07/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Working on a change of address with ***** In order to complete change and register to vote the process sends you through mymove.com. In order to get to voting registration one must select from several offers. The only options are, "Continue and accept all," and, "Get only selected." Clicking on "get only selected" without any selected does not allow you to continue with the process and register to vote. I do not want any sort of advertisement or product, I just want to register to vote. Their website says you can continue without selecting any options, however that is clearly not the case. This is obstruction of voting rights in order to advertise or glean customers for other products.

    Business Response

    Date: 07/30/2024

    Hi there, thank you for reaching out. The options to proceed through the experience include, selecting the offers you are interested in or selecting all offers. If you are not interested in the offers at this step you can also abandon the experience.  With all 3 options, your Voter Registration form is emailed to the address you provided.  Your feedback is valuable, and we will take your concerns into consideration as we look to improve the experience moving forward.

    Please note: if you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually. Please let me know if this appropriately addresses your concerns or if you need any further assistance! 

  • Initial Complaint

    Date:07/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4, 2024, I was directed to MyMove's site through **** and the site indicated that it would help me change my voter registration to my new location. However, the site would not allow me to continue without selecting a number of otherwise unsolicited advertisements from a long list of for-profit partners, and otherwise indicated that it would send my PERSONAL INFORMATION to other parties. I do not wish to receive solicitations, advertisements, or spam from any parties. I would appreciate assistance in changing my voter registration.

    Business Response

    Date: 07/08/2024

    Hi there, I am sorry to hear you were not satisfied with your experience. If you're not interested in an offer, you can download a voter registration form from the official U.S. *************** website, here: ****************************************************************************

    This form will not be pre-filled out, meaning youll have to complete it. After completing this voter registration form, it should then be printed, signed, and mailed to the voter registrar or board of elections in your county, which can also be found at the above-mentioned website.
    Hope that helps, and please let me know if you have any other questions!


MYMOVE, LLC is NOT a BBB Accredited Business.

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