Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While changing my address on ******** I am referred to their 3rd party ************************** to complete address change request. Unbeknownst to me the request to update my address has already been submitted and paid for, this third party website is to aid in the moving process. It offers services to help transfer internet, renters insurance, coupons for retailers. The site would not let me decline the offers and forced me to select something, now I get calls about transferring my internet service that I did not need or wanted to request.

  Business Response

  Date: 08/12/2025

  Thank you for sharing your experience with the **** Change of **************** At the end of the process of completing your change of address you can abandon the experience without moving forward. I apologize that this was not clear. In the meantime, if you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email. If you selected offers on our site, you may continue to receive communications from those brands. You will need to unsubscribe from those brands individually. Your feedback is invaluable as we strive to uphold the highest standards of integrity and user satisfaction. Please let me know if I can assist with anything else.
  
  

  Customer Answer

  Date: 08/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MyMove has been inserted into the Change of Address forms within ****'s official website and MyMove employs dark patterns of user experience to prevent users from being able to click away from their predatory and information insecure offers.For example, I thought I was clicking to redirect from the **** site to my state's change of address forms. I thought I would be transferred from one secure government site to another.Instead, I landed on a page with usually optional coupons, and to advance to the next screen, I had to opt into at least one coupon to get to the next offer. There was no option to say "no thanks" there was only "all offers" or "just the options selected," which was greyed out and unclickable if you did not accept at least one offer. I chose an offer for dog food since I do not own a dog.Then I was directed to an insurance screen which attempted to collect additional information from me such as home ownership status, income, cars, etc. at which point I considered MyMove a phishing attack, filled out a do not sell my information form, and reported their emails to ****** as phishing attacks, since they do literally meet the definition.The fact that this business is operating at all is incredible and a sign of degradation of morals. Shame to ****** and ******* and all their other business partners for engaging in such morally murky behavior.

  Business Response

  Date: 08/07/2025

  Thank you for sharing your detailed feedback regarding your experience with our service. MYMOVE is an authorized affiliate of the **** that provides moving resources and services after you complete your change-of-address with the ****. Once completing the necessary steps on the **** site, your change-of-address is complete and you may abandon the experience at that point. We acknowledge the issues you have raised, particularly in relation to your feelings of misleading practices and lack of clarity surrounding the process. Your insights shed light on areas where we need to make significant improvements, especially in terms of transparency and user experience. We are taking your concerns very seriously and are actively investigating the issues you have highlighted. It is our priority to rectify any misunderstandings and make the necessary changes to enhance the clarity of our processes. Your feedback will guide us in our efforts to improve our services and ensure a more positive experience for all users. If you have any additional details or suggestions on how we can better address your concerns, we would greatly appreciate your input. Your feedback is invaluable as we strive to uphold the highest standards of integrity and user satisfaction. Once again, thank you for taking the time to share your feedback with us. We are committed to making the necessary improvements to enhance our platform and provide a more transparent and user-friendly experience for all of our users.

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 6, 2025, while searching online for the official **** change-of-address form, I was misled by a website operated by "MyMove," which appeared to be an official **** website. The presentation and language used gave every impression that the site was part of the ****************************. As a reasonably savvy internet user, I was nonetheless unable to distinguish this site from the legitimate **** *********** a result of this deception, I submitted a change-of-address request and was charged $37.75 via credit card. Only after receiving a series of unsolicited commercial offers and advertisements did I become suspicious. I contacted **** directly and was informed that:**** is aware of these types of misleading websites;The official change-of-address fee is only $1.25; and MyMove is not affiliated with *****Upon attempting to contact MyMove to request a refund, I discovered that the company provides no accessible customer service phone number, email address, or functioning method for dispute resolution. This lack of transparency and inability to cancel or contest the charge is consistent with deceptive trade practices and could reasonably be construed as a fraudulent or extortionate scheme.If MyMove is not operating as a fraudulent enterprise, I hereby demand an immediate and full refund of $37.75 to the credit card used for this transaction. Failure to respond or issue a refund will leave me no choice but to pursue additional remedies, including but not limited to:Filing a dispute with my credit card provider;Submitting formal complaints to the ************************ (***) and ************************************ (****);Notifying the **** Inspector General; and Seeking legal remedies under applicable consumer protection laws.Sincerely

  Business Response

  Date: 08/07/2025

  Thank you for reaching out. MYMOVE is an authorized affiliate of the **** that provides moving resources and services after you complete your change-of-address on the ******** website. As you mentioned, the fee to do so is $1.25, not $37.75. ************************** does not charge for our services in fact, we do not ask for, or accept payment on our site. Unfortunately, there are several third-party sites that charge anywhere from $11 to $179 for packages advertised to include a change-of-address service. These third-party sites are not affiliated with **** nor **************************. We recommend working with your banking institution to try to identify the company that charged you. Charges from **** will appear as ***** CHANGE OF ADDRESS ************ TN" on your bank statement.
  
  While I understand this is not the most ideal answer, I do hope it helps.

  Customer Answer

  Date: 08/07/2025

   
  I am rejecting this response because:
  
  MYMOVE mascaras as **** and it cleverly submits payments with tags that obfuscate true sourced thevoarty charging. 
  

  I called **** official 800 line and spoke to several **** **** and senior managers. **** charge is $1.25. **** strongly denies affiliation with MYMOVE. the charge we are disputing came from MYMOVE LLC. 

  WE STRONGLY DEMAND REGUND OF THESE FRAUDULENT CHARGES

  
  

  Business Response

  Date: 08/08/2025

  Thank you for sharing the attached pdf. As it identifies the **** as the merchant, I would suggest giving them a call back at the 800 number and ask if you were possibly charged a fee for Extended Mail Forwarding, which is currently $36.50 for a 12-month extension. That fee combined with the Change of Address fee of $1.25 would equal the $37.75 you were charged by ****.

  Customer Answer

  Date: 08/09/2025

   
  As was CLEARLY STATED IN MY PRIOR COMMUNICATION we had contacted **** and discussed this material 

   

  **** did not charge us these fees they stated clearly that they are aware of the scam whereby other companies masquerading as be **** charge excess fees - which are not authorized by **** - while pretending to be ****

  MYMOVE  LLC  is such a scammer and it must refund our account immediately!

  there is sneaking denial and *** communications is a very weak and pathetic way of covering up the fraud that theyre engaged in on the massive scale!

   

  
  

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used **** to change my address, but was shunted to a third party site, (**************************) it is very deceitful, when at the end of the change of address form, they purposefully mislead you into thinking you need to change you auto insurance in order to complete your **** change of address.

  Business Response

  Date: 07/23/2025

  Thank you for reaching out regarding our services. MYMOVE is an authorized affiliate of the **** that provides moving resources and services, like updating your voter registration, after completing your change-of-address with the ****. If you are interested in savings from retailers, you can opt into receiving coupons from them through our service, but it is not required to complete your change-of-address or update your voter registration. You may abandon the experience at any time after completing one or both of those steps. We acknowledge the issue you have raised in relation to your feelings of misleading practices. We take your concern very seriously and it is our priority to rectify any misunderstandings and make the necessary changes to enhance the clarity of our processes. Your feedback is invaluable as we strive to uphold the highest standards of integrity and user satisfaction. Once again, thank you for taking the time to share your feedback with us.

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute scam. Sells your email to all of their advertising partners to get spammed by them.

  Business Response

  Date: 07/21/2025

  Thank you for reaching out regarding our services. MYMOVE is an authorized affiliate of the **** that provides moving resources and services, like updating your voter registration, after you complete your change-of-address with the ****. If you are interested in savings from retailers, you can opt into receiving coupons from them through our service, but it is not required to complete your change-of-address or update your voter registration. You may abandon the experience at any time after completing one or both of those steps. At that point, your change-of-address is complete, and in addition, you will receive a voter registration form by email that you will need to print, fill out and send to your countys voter registrar or Board of Elections in your county. The address will be preprinted on your form. We acknowledge the issue you have raised in relation to your feelings of misleading practices. We take your concern very seriously and it is our priority to rectify any misunderstandings and make the necessary changes to enhance the clarity of our processes. Your feedback is invaluable as we strive to uphold the highest standards of integrity and user satisfaction. Once again, thank you for taking the time to share your feedback with us.
  

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14/2025 I went theought the process of change of address on **** website. At the end of the process was an extremely deceitful transfer from my private change of address to a 3rd party advertiser. The process was intentionally made to look like you were incomplete with your change of address and needed to continue on filling out personal details. I do NOT WANT MY ADDRESS SOLD TO PRIVATE COMPANIES.

  Business Response

  Date: 07/14/2025

  Thank you for sharing your experience with the **** Change of **************** At the end of the process for completing your change of address, you received a notification that it was not successful. You should have received an email shortly after stating additional identity verification would be needed in order to successfully complete your change of address. This information will need to be taken in person into your local **** retail location. No information was shared with a 3rd party seller as you remained on the ******** website throughout. We do acknowledge your concerns and hope we've given some clarity around the process. Thank you.
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While making a change of address requests through ********, ************************** is forced to be opted into under the guise of changing voter registration to the new address. This is predatory practices to sell your information to advertising agencies when you thing youre actually updating your voter registration. There is no way to then request to have your information removed, only and unsubscribe from emails, which is very frustrating as the last thing a moving individual wants its to be signed up for a bunch of mail advertisements they were tricked into providing information to just to change their voter registration. They should be ashamed of theirselves.

  Business Response

  Date: 06/17/2025

  Thank you for sharing your detailed feedback regarding your experience with our service. MYMOVE is an authorized affiliate of the **** that provides moving resources and services, like updating your voter registration, after you complete your change-of-address with the ****. If you are interested in savings from retailers, you can opt into receiving coupons from them through our service, but it is not required to complete your change-of-address or update your voter registration. You may abandon the experience at any time after completing one or both of those steps. At that point, your change-of-address is complete, and in addition, you will receive a voter registration form by email that you will need to print, fill out and send to your countys voter registrar or Board of Elections in your county. The address will be preprinted on your form. We acknowledge the issues you have raised, particularly in relation to your feelings of misleading practices and lack of clarity surrounding the voter registration process through MYMOVE. We are taking your concerns very seriously and it is our priority to rectify any misunderstandings and make the necessary changes to enhance the clarity of our processes. Your feedback will guide us in our efforts to improve our services and ensure a more positive experience for all users. Your feedback is invaluable as we strive to uphold the highest standards of integrity and user satisfaction. Once again, thank you for taking the time to share your feedback with us.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While trying to update my address with the ****, I was asked if I wanted to update my voter registration. I said yes, and was then led directly into a massive series of advertisements and offers for business and services I didnt want. I believe my move collected my information and is going to be selling it to these companies without my consent. They have no customer service number to contact, and no means of remediation.

  Business Response

  Date: 05/30/2025

  Thank you for reaching out.

  I have forwarded your email to our team to remove you from the ************************** database. If you'd like to unsubscribe from MYMOVE emails, please visit the unsubscribe link located at the bottom of the email.
  

  If you're not interested in an offer, you can download a voter registration form from the official ******************** website, here: ****************************************************************************
  This form will not be pre-filled, meaning you will have to complete it manually. After completing this voter registration form, it should then be printed, signed, and mailed to the voter registrar or board of elections in your county, which can also be found at the above-mentioned website.

  The **** change-of-address process is separate and independent from MYMOVEs **************************************** Updating your voter registration is not required in order to complete your **** change-of-address, and your choice to use (or not use) MYMOVEs *************************************** does not affect the successful completion of your **** change-of-address in any way.
  

  Please let me know if you have any other questions.
  
  
  
  
  

  Customer Answer

  Date: 05/31/2025

   
  I am rejecting this response because my complaint isn't simply, "It's hard to register to vote." My complaint is, "You used deceptive tactics to imply that MyMove was part of the **** change of address process, didn't ACTUALLY allow me to register to vote (that requires a number of different steps that MyMove, for what it's worth, can't actually complete on my behalf), and pushes me through countless promotions and registration flows, making it unclear what you're signing up for, what you HAVE already signed up for, and whether ot not there's any end in site. It's a junk mail and spam generation machine disguised as a voter registration/change of address portal. I don't know if it meets the legal definition of "fraud," but at the very least, it's deceptive, unethical, and difficult to unregister for. Whoever designed the ** of this flow should be, at the very least, ashamed of their work, and this company ought to be prevented from engaging in such shoddy, deceptive, slimy business practices in the future. Your company disappearing would be my desired resolution. Short that, any civil or criminal prosecutions allowed by law. Short that, a VERY CLEAR demarcation that you're leaving ****, that MyMove is NOTHING but a list curation and lead generation machine that's being sold to third-party vendors, and very clear indications of what you HAVE signed up for, what you HAVE NOT, and when the endless flow of ******** promotions might end.
  
  This is the kind of DISGUSTING behavior that fleeces the elderly and vulnerable, and you do it because you're too lazy to find an honest way to make a buck. I hope you, whoever's reading this, feel bad. I hope your colleagues feel bad. I hope your CEO feels bad. You're making the world a worse place, and you're providing cover for this. THat's a pretty shameful way to go through life. 
  

  Business Response

  Date: 06/02/2025

  Thank you for sharing your detailed feedback regarding your experience with our service.

  MYMOVE is an authorized affiliate of the **** that provides moving resources and services, like updating your voter registration, after you complete your change-of-address with the ***** If you are interested in savings from retailers, you can opt into receiving coupons from them through our service, but it is not required to complete your change-of-address or update your voter registration. You may abandon the experience at any time after completing one or both of those steps. At that point, your change-of-address is complete, and, in addition, you will receive a voter registration form by email that you will need to print, fill out and send to your countys voter registrar or Board of Elections in your county. The address will be preprinted on your form. 
  
  We acknowledge the issues you have raised, particularly in relation to your feelings of misleading practices and lack of clarity surrounding the voter registration process through MyMove. Your insights shed light on areas where we need to make significant improvements, especially in terms of transparency and user experience.
  We are taking your concerns very seriously and are actively investigating the issues you have highlighted. It is our priority to rectify any misunderstandings and make the necessary changes to enhance the clarity of our processes. Your feedback will guide us in our efforts to improve our services and ensure a more positive experience for all users.
  
  Once again, thank you for taking the time to share your feedback with us. We are committed to making the necessary improvements to enhance our platform and provide a more transparent and user-friendly experience for all our users.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was changing my forwarding address with the official **** website and they offered additional services. I was asked to check one of three boxes with other services I wanted. The one I was interested in was changing my voter registration, so I checked only that one box. I was then forwarded to ************************** where I was forced to accept subscribing to a businesses advertisements to continue. Then I was forced to view home internet plans which were labeled as car insurance. Eventually after scouring their website I could not find any mention of voter registration services and my email has since been constantly bombarded with spam emails. Very frustrating as this service is advertised by the government!

  Business Response

  Date: 04/02/2025

  The options to proceed through the experience include, selecting the offers you are interested in or selecting all offers. If you are not interested in the offers at this step you can also abandon the experience.  With all 3 options, your Voter Registration form is emailed to the address you provided.  Your feedback is valuable and we will take your concerns into consideration as we look to improve the experience moving forward.

  Thank you

   

  Customer Answer

  Date: 04/02/2025

   
  I am rejecting this response because: This process is incredibly unclear. The necessary forms are emailed to me at the beginning of the process regardless of whether I proceed to your website. Nowhere on your website is this indicated and I was led to believe that I had to proceed through this process to receive aid. Regardless, the "service" of sending me a form and telling me to do it myself with little to no instructions is less than useless. The entire point of your website is to trick people into signing themselves up for corporate spam for your profit.
  
  

  Business Response

  Date: 04/02/2025

  MYMOVE is an authorized affiliate of the **** that provides moving resources and services, like updating your voter registration, after completing your change-of-address with the ****. Unfortunately, we do not have the ability to process your voter registration electronically or mail your form directly to your countys **************************
  
  You are able to opt out of all offers by abandoning the experience if you do not wish to proceed further. The voter registration form will be emailed to you as we do not have the ability to process your voter registration electronically or mail your form directly to your county's ************************** I apologize if this was not made clear on the site. Your feedback is valuable and we will take your concerns into consideration as we look to improve the experience moving forward.
  
  Thank you
  
  

  Customer Answer

  Date: 04/02/2025

   
  I am rejecting this response because: It is unreasonable that you are affiliated with the **** in any official capacity, but I understand I have no control over that poor decision. You claim to provide a service then in the next sentence say you are unable to fulfill that service. That is unreasonable in my opinion though I know that will not change.
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's surprised that **** would "partner" with such a dubious website for voter registration after submitting change of address.The first thing mymove does is coerce users into selecting promotional offers. You are given two options a "Continue and select all offers" button or a greyed out "Continue with selected offers" link that is only enabled if you select one or more promotions.**** should reevaluate this partnership because when one is redirected to a shady website with blatant coercion for marketing/promotional deals, it makes me question the integrity of *****If the service being offered is voter registration then that should be the focus, not forcing users to engage with promotional deals they have no interest in. The site should serve its advertised purpose or make it clear that they are there to drive marketing for moving services and sell user data - and such a site should NOT be "partnering" with a legitimate service like ****.

  Business Response

  Date: 04/01/2025

  Thanks for reaching out.
  MYMOVE is an authorized affiliate of the **** that provides moving resources and services, like updating your voter registration, after you complete your change-of-address with the ***** If you are interested in savings from retailers, you can opt into receiving coupons from them through our service, but it is not required to complete your change-of-address or update your voter registration. We apologize if this was not your experience.
  If you have more specific questions about MYMOVE, feel free to check out our Privacy Policy, or reach back out.
  Hope you have a great day!