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Average of 82 Customer Reviews
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Review fromCeleste T
Date: 10/14/2022
1 starI spoke with a representative this morning which I normally never do but I had to reach out and speak with a representative because the online site was down. The representative was extremely condescending and hung up the phone on me while I was still speaking. I'm disgusted and shame on you all for treating your customers with such disgusting service. I'll be moving my loan elsewhere.
ServiceMac, LLC
Date: 10/27/2022
ServiceMac, LLC (ServiceMac) takes the experiences of our customers very seriously. Out Customer Advocacy Specialist did attempt to contact the customer on two different dates and times, October 20th and October 24th to discuss their concerns in more detail We would like to discuss the experience with the customer in more detail. The customer can also contact us at **************************************Review fromBrian C
Date: 10/09/2022
1 starI have never been late on a single payment in 5yrs. I called to request a grace ****** of a couple days to avoid my credit report being hit. I was in ** due to death in the family. The gentleman I spoke with documented the conversation and said I was granted a grace ****** because I had never missed a payment. I could've and would've paid then and there if I had known ServiceMac was going to hit my credit report regardless of the "grace ******". When I disputed it they basically said "The payment was late". I paid in full 7 days after the phone call and the gentleman who gave me the fictional extension said I had 11 days to pay. It made a bad situation worse at a very difficult time. I wish I had just paid rather then take the word of a ServiceMac employee.ServiceMac, LLC
Date: 10/11/2022
ServiceMac, LLC (ServiceMac) has attempt to contact the customer, via phone and email, regarding their concerns. Additional information is needed to research the customer's assertions within the review and they should email their assigned Customer Advocacy Specialist at **************************************
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