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Average of 82 Customer Reviews
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Review fromMike Z
Date: 05/21/2024
1 starThe website is horrible to use. You can not login-in to view your loan or make a payment. This company is a nightmare to deal with. This is by far the worst mortgage that I have ever had to use. I hope my load get sold so I can dump this company.
ServiceMac, LLC
Date: 05/28/2024
ServiceMac, LLC (ServiceMac) values our customers and their feedback. For clarification, the website was changed to myserviceinfo.com and there were several emails sent on February 22nd, February 28th, and on March 1st to alert to the change in the website. Our records reflect each email was opened to view the contents. We will have a Customer Advocacy Specialist outreach to you within one business day to confirm you were able to successfully log into the website. In the interim, if you have any questions, please email us at **************************Review fromKasie P
Date: 05/18/2024
1 starThis Mortgage Company *****. It's a money game. Charges you outrageous fees and talk to several people and they don't put it on the file.. contacting my lawyer.ServiceMac, LLC
Date: 05/20/2024
ServiceMac, LLC (ServiceMac) values our customers and their feedback. For clarity, we would like to discuss the fees that you have referenced as a late charge is assessed if a payment is not received within the 15-day grace ****** as outlined in the Note signed at closing/origination. We will have a Customer Advocacy Specialist contact you within one business day to discuss your concerns in detail. In the interim, if you have questions - please contact us at **************************************Review fromMichael O.
Date: 04/02/2024
1 starThis company has been my worst nightmare first I got a letter saying that I did not have insurance so they bought me insurance but I did have insurance then they redone my escrow and said that I was below and now I will have to pay them $200 and something more dollars a month I've been doing that for 6 months I changed insurance companies and then they had me down for two insurance companies after that then I thought I got that straight but they redid my escrow again and now I have to pay $505 more a month for the next year or $300 a month for the next 48 months that is more money than I can afford right now I don't know what to doServiceMac, LLC
Date: 05/20/2024
ServiceMac, LLC (ServiceMac) values our customers and their feedback. We did attempt to contact you on April 8, 2024, and on April 10, 2024. Regrettably, with both outreach attempts the voicemail box was full and we were unable to leave a message. The full amount of the lender placed insurance was refunded to your escrow account on October 5, 2023. You obtained a new homeowner's insurance policy and the amount of $2,980.07 was paid from the escrow account. Since you changed insurance companies, the prior insurance company should have refunded the unused policy amount directly to you, as the homeowner. The refund can be deposited to the escrow account to reduce the escrow shortage. If you have any additional questions, please contact us at **************************************Review fromSean G
Date: 03/29/2024
1 starI have been a homeowner for over 20 years, and I have never ever dealt with a worse mortgage company! They got my escrow so messed up and charging me service charges and late fees, when my payments werent late! They put my payment in unapplied because they changed my payment amount, when it shouldnt have been changed. I tried to pay the shortage of escrow, but somehow mysteriously the payment doesnt make it there. I canceled the check then they charge me for a check fee when they finally find the payment a month later. Anytime extra payments are made to them, somehow they never get there on time. Reading previous reviews. It seems that Im not the only person who has an issue with this company. Stay away if you can.Review fromRichard C
Date: 02/29/2024
1 starI just got a letter from this company today telling me they would be buying home owner insurance for me because they claim my home to be uninsured. I HAVE insurance. I hope this isn't the beginning of a bad relationship. I will not pay them for a mistake that they made.Review fromLuca P
Date: 02/21/2024
1 starFraud, they started an escrow account while I had already provided proof of insurance. They just want to borrow interest free.I will *** them soon.ServiceMac, LLC
Date: 02/22/2024
ServiceMac, LLC (ServiceMac) values our customers and their feedback. On February 22, ****, we were able to speak with you and explain what occurred with the insurance policy coverage dates as there was a one-day lapse with the effective date of your old V. new policy. In response to the explanation, you had indicated there must have been a miscommunication with your insurance agent. We understand this may happen and will happily work with you for resolution. The assigned Customer Advocacy Specialist is currently working with you to resolve the placement of the lender-placed escrow account. For any additional follow-up, please work directly with your assigned specialist and their email is **************************************Review fromCharlene S
Date: 02/15/2024
1 starThis company should not ever use the word service. I have no choice having to work with the company and twice I have had the worst service ever. They give you lip service act like they don't know what you are talking about and do nothing to help you. All of a sudden they want me to pay an additional seven hundred dollars a month on may mortgage due to mismanagement of escrow and they take no responsibility. If you don't have to work with the company, DON'T!ServiceMac, LLC
Date: 02/20/2024
ServiceMac, LLC (ServiceMac) values our customers and the feedback provided. We were able to identify what occurred with the November 2022 escrow analysis and the annual insurance premium amount utilized compared to the November 2023 escrow analysis. We can certainly help with the payment increase and our Customer Advocacy Specialist will contact you via phone within the next business day to review the available options. If we are unable to reach you via phone, we will also send an email to schedule a preferable time to discuss what occurred and how we can help. In the interim, if you have any questions, please contact us at **************************************Review fromAsh W
Date: 02/13/2024
1 starBeen looking for an answer to why my escrow shot up nearly $300 a month been on the phone and email for months with no real answer. Was told by a customer service associate I didnt have insurance and I did this company is horrible and should not be alllowed to operate this way. I had someone call me last week and said they would follow up still no answer this is unacceptable. People work too hard to be treated this way with their money.Review fromJustin D
Date: 02/09/2024
1 starI was told to fill out a recast application because I sold my old house and was putting that towards my new home. Their process for recast is ridiculous; you have to request the documentation, which takes 2 weeks to get to you, and then after filing the recast, it takes them 60 days to process so they can milk you for 2 additional months of interest. After filing the recast, they send you an email to confirm that you have filed it, and that it takes ***** days to process. What they DON'T tell you is when they need additional information or the funds to be wired, and they just cancel the application without telling you. Again, no communication of this, they let you assume the application is still under the 60 day review without telling you it was canceled. I had assumed (due to their poor communication on the application) that I would wire them the money once they approve the application and ask for it, but apparently I have to wire them them recast amount BEFORE submitting the application. So, I'm supposed to send them money on a whim hoping that they actually accept the application and don't just deny it while they have my money. The person on the phone was not helpful at all, and basically blamed me for not calling in sooner (again, why would I? I had received no communication that there was a problem). Be concerned if your mortgage gets transferred to this company; they do not care about their customers.ServiceMac, LLC
Date: 02/12/2024
ServiceMac, LLC (ServiceMac) values our customers and their feedback. In reviewing the completed recast application that was signed by you and dated December 11, 2023; it indicated you would be submitting a principal curtailment payment on December 13, 2023. We reviewed your loan several times from the receipt of the signed recast application and as of late January ****, we did not receive the principal curtailment and withdrew your request. Our goal is to ensure customer satisfaction and we will review the phone call conversation about the status of the recast application. We will have a Customer Advocacy Specialist contact with you within 1-2 business days to discuss your experience in more detail and ensure that you are able to complete the recast. In the interim, if you have any questions, you may reach us via email at **************************************Review fromRebecca H
Date: 02/05/2024
1 starI would rate the servicer a 0 if it were possible.
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