Reviews

This profile includes reviews for Greystar's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greystar

  465 Meeting St # 500 Charleston, SC 29403-4832

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  Greystar

  449 Canal St Winter Hill, MA 02145-4347

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  Mason

  101 Mill Rd Everett, MA 02149-3049

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  Mosaic

  75 Baldwin St # 01902 Lynn, MA 01902-2563

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  Greystar

  15440 North 71st St Scottsdale, AZ 85254-5363

Review Details

• Review fromNatalie H

  Date: 01/28/2023

  1 star
  Lots of promises at Citiscape ******* managed by Greystar but very far from a luxury property. The apartments are on the 14th through 23rd floor but they let all four elevators fall into disrepair for over a year. I cant count the number of times I and the other tenants have had to walk up the stairs, carrying our children, pets and groceries because all of the elevators had been allowed to break and they wouldnt pay to repair them. For over a year, and nothing was done. . Im amazed the city hasnt shut them down, considering how many violations that is. Minimal building maintenance and no security. Its on a great location but I lived here for two years 2020-2022 and they talk a good game but then pretend like they cant see all the elevators, door fobs, door locks, swimming pool, spa, and gym are all regularly broken or out of service. They claim someone is always in the lobby or on security patrol but thats not true at all.

• Review fromJessica C

  Date: 01/26/2023

  1 star
  I lived in a Greystar managed apartment and management was awful. My first month living there, the apartment manager came to my door with a maintenance guy to look at my AC unit while i was on a conference call. When I asked her to come back she physically pushed my door open with her hands. I had to slam the door closed and lock it to keep her out. Its been downhill ever since. Management has zero respect for residents.
  
  The final straw was waking up and leaving my bedroom and then coming back into my bedroom about an hour later to a wall COVERED in millipedes. When i called the leasing office they told me I would have to wait until Monday for someone to come do pest control when this happened on a Friday!!!!!!!!!
  
  They also restrict you from using things, like your balcony for extended periods of time when they are doing "Improvements" that take a couple days complete. Totally unnecessary when they could just be more organized and tell people exactly when their building will be worked on instead of requiring everyone to restrict the use of their units while units across the complex are being worked on. Usually they just send a mass notice saying some repairs are happening soon so move your stuff, and then you dont hear from them again until the Friday before the repairs are taking place...two months later.
  
  They do a lot of pop up inspections and maintenance. It almost feels like i was restricted from using something the entire time i was there. Whether it was the parking lot, my balcony, my own bedroom, or just trusting that I have the privacy one expects in their own home... There was ALWAYS something preventing me for using the full unit I paid for, or requiring that I allow someone else into my unit.
  
  Plus they require you to use Valet Trash which has bad service, and Fetch Package, which has even worse service. 2 additional services that cost money on top of your monthly rent and provide zero value as they never work and there’s nothing you can do about it.

• Review fromPreonna R

  Date: 01/24/2023

  1 star
  SAVE YOURSELF TIME AND TRAUMA AND DO NOT EVER RENT FROM A PROPERTY MANAGED BY GREYSTAR! They are the epitome of lousy lazy and unethical. When my apartment complex was managed by another company I never had any problems with management. As soon as Greystar took over came problem after problem!! New management ***** and is not good at fixing problems or communicating respectfully with residents! Poor attitudes of the workers with nasty attitudes! Molded apartment units, they make new rules not found in the lease almost every week, raising rent over $1,100 since taking over. My rent literally went from $1,363 to $2,515 with no gradual increase just suddenly. Outdated appliances, took over 7 months to fix my stove i literally couldnt cook off my stove because it would shock me every time I tried to turn it on! Changed rules about Patios, cant have nothing on patios no chairs, no plants, literally only air can be there!! The worst experience ever its not even worth it!!! I can literally go on and on but by then I couldve wrote a book!! Save yourself never rent from a property manager by Greystar!

• Review fromAnita A.

  Date: 01/20/2023

  1 star
  I lived at the property for 15 yrs. Never late with the rent. I decided to move. Went to talk to management. I knew I had to break the lease and turn in my 60 day notice. Management gave me a ledger explaining how much I needed to pay in total and when I had to vacate the premises. I paid EVERYTHING they told me to pay and vacated the premises earlier than I had to. I moved n my new place thinking everything was ok and the next thing I know I'm getting emails saying I owe more money. I'm not paying them any more money.

• Review fromStephanie S

  Date: 01/20/2023

  1 star
  Recently moved into an apartment that is under Greystar Property and by far the worst experience! Ive only been staying at ******** in *********, ** and the property management is terrible! I submitted work orders the first month I moved in and only one request was fulfilled. My door was loose, informed them and received no response. The door needs weather stripping my counter is leaning and the first week staying here the washer flooded because it had not been serviced. My work order for the doors and windows was closed out with no resolution and on 1/16/23, my apartment was broken into and no forced entry. I contacted maintenance the day of and submitted a work order to have my locks changes since the maintenance worker told me they were off for MLK Day. I filed a police report and was informed the apartments should change locks within 24 hours, when they are informed of a breakin without forced entry. Today, is Friday and I literally had to go up to the office and voice my opinion out loud in front of contractors and tenants and a maintenance worker heard me & came to make the changes. However, the property assistant manager *********************** her head at me like I was in the wrong for addressing my safety concerns when my calls, voicemails and work orders have fallen on deaf ears! *** literally complained for 2 months about issues with no response! I would never recommend this property management company! Everyone is too busy to assist and its very concerning especially when my safety is involved.

• Review fromTenent R

  Date: 01/20/2023

  1 star
  I've been at a ****** campus for 4 years. My current renewal terms is sitting at a 7% increase over last year's rent, overall 13% in the last 4 years. I'm disabled and made my communication needs aware to property management before moving in. The accommodations are also posted to my door. Property management consistently fails to make their communication accessible. I've had to prompt them for the last two lease renewals. Despite having hundreds of units on the property, only one of three laundry facilities is available at any point in time. They switched to an CSC pay program, which is unreliable, making me go months without clean laundry. I had to fight for 2 years to get a parking space in front of my building despite being mandated to pay $10 a month for a parking spot not in front of my building. All of the windows need to be replaced or weatherproofed. Paint started peeling within 6 months of moving in, my oven did not work for several months. They do not follow protocol for covid protections, and if you show concern for the possibility of being infected, they will send you a copy of the lease saying that they can enter your apartment whenever they want or you will be severely fined / evicted and prosecuted for non-compliance. Most recently, they have refused to confirm what contact information and methods they have on file for me. Instead they send me a copy of the ************************************************************ methods of contact. We were never told when building 29 burned down. My car has been broken into twice. They hired new maintenance people, but they won't send photos so we know who they are, and if you are concerned for your safety, they will send you a copy of the lease again, stating that they can enter whenever they want. the contract is written so vaguely, anyone can walk in off the street, knock on the door, and say that they are property management to gain access. It's terrifying.

• Review fromTatiana R

  Date: 01/13/2023

  1 star
  Horrible company that presents a ******************** about putting residents first. Avoid renting from Greystar owned properties. Especially Ayla in *******, **.

• Review fromNeeda B

  Date: 12/29/2022

  1 star
  Lived 4 years at ***************************** (apt complex across from ************************************************* Walmart).Last year there neighbors below, SmokesALots, heard moving in. Begins 5 electric guitar sessions daily, ***** mins each between 9 am & 1 am & smoke smells. Plus bldg traps heat.Their Scents:1. cheap perfume, ***************** oil; 2. burnt rope in old stuffy shed; 3. smoke over dry stain wood; 4. stink bomb in chemical manufacturing plant; 5. dryer sheets, harsh mix of cleaners, & stinky hairspray; 6. factory smokestack runoff, *************** oil; 7. body odor & dirty linens; 8. salty air; 9. rotten eggs in hairspray.4 with Assistant Manager or Property Manager title aware of SmokesALots in 2 calls, 9 emails, & 1 of the 4 came to my door to change my HVAC filter in response to email.I sent pic I took of SmokesALots lighting up inside their partially open ******** door. Smells worsened. But needed to send evidence cause ****** denied it was smoke smells & who was responsible.****** Management said best if I transfer to another apt or I get police involved for chemical smells I reported to ****** Management from 1st phone call.Futile, my moving into another room from whence cometh offending smells because Goldilocks-and-Three-Bears nature of way SmokesALots (Madam SmokesALot even looks like Goldilocks) operate means they move .2 males & 2 females connected to car connected to downstairs neighbors' 1 bedroom apt. Some suffocating days I jump on floor, shout thru thin vents at SmokesALots to stop smoking. SmokesALots stop briefly for few days or temporarily adjust scent of whatever they smoke. One jumping day ****** sent me Notice of lease violation, Excessive noise, jumping/stomping after quiet hours.I called 3 with officer in their title: courtesy, ******** City code ************ ********* None came at SmokesALots' time of worst smoking. 1 coming later acknowledged peculiar smell (Scent 4), said hed return to further investigate but never came.

• Review fromPaul m

  Date: 12/29/2022

  1 star
  Do not move at the Hampton apartments they are horrible the people that work for greystar are very mean they don't care about the residents we spent $1,800 for one bedroom apartment they don't do nothing for us don't clean the snow they piled all the snow in my parking handicap they don't care I want to move out of here we are signing a petition against Hampton apartments in greystar we are building a case against them and we are going to go to court and we're going to file a settlement against them for damages we have a lawyer in the process he came out and took pictures of the property with all the snow being piled on the handicap and the sidewalks not being done

• Review fromVeronica D

  Date: 12/29/2022

  1 star
  This place is a scam, my husband and I moved here in December. We werent allowed to see the unit until the day we moved in. The apartment was dirty also bad renovation, we discovered a leak in our dining room and were told it was just wet from carpet cleaning. That was a lie because the next day the carpet was soaked in that corner. They had maintenance come and we were told they would fix it, but they never came. My husband and I took off work and waited, we had to call and visit the office multiple times. They never found the leak, they wanted to open the wall while my family was in the unit to check for leaks. We didnt want them to do that because they werent going to have any mold mediation there. Finally, we asked to be let out of the lease and they agreed. The property manager ***** apologized, but then told me it was not their fault. Do not under any circumstances rent from these people. They are scammers we have yet to get any paperwork concerning our refund, theyre also taking away from our refund for the time that we spent in the unit. As a renter, *** never felt more utterly helpless and taken advantage of. We are currently seeing what our options are legally.