Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ryobi **** *** Pressure Washer. This unit has had several previous issues:
  - Water line blown, the line split. I had to replace the line, no warranty filed. Expense to replace the faulty line approximately $50 USD
  
  - Wand to connects to the handle unit was leaking, Warranty filed, part replaced by Ryobi
  
  - current issue: handle is no longer working properly. When engaging the trigger the water will no stop spraying out of the handle when letting go of the trigger. The housing inside the handle if faulty. Water will also continually spray out of the handles trigger is not depressed.
  
  When contacting Ryobi for a warrantly claim on this part they stated that without a receipt warranty would not be honored. This is the 3rd issue i have experienced with this product.
  I asked for escalation to leadership for approval to proceed without a receipt and was told by the representative on the ph0ne that their was no leadership in the office currently. Associate stated they would have someone call me back. As of yet - 96 hours later I have not received a return call.
  
  Ultimately I want the warranty on the handle honored. Thank you.

  

  Business Response

  Date: 08/20/2025

  Hi. thank you for speaking with us. As mentioned we are sending a replacement handle and wand.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a ***** string trimmer, model ********** with serial number ***************  This product was purchased on 04/28/2023. This product has a 5 year warranty. In June I sent the trimmer in after it stopped working. I received the trimmer back and attempted to use it once. When I attempted to use it emitted smoke from the motor area, and stopped working. The motor area got hot and smells burned. I attempted to go back on the website where the product is registered and file another claim. However, the website errored out. I attempted two different computers to file a claim and the website errors out. I then called into there customer service where they stated the website was having issues and to file a claim on later on. After waiting a week I attempted to file a claim again and the website again did not work. I called again into customer service and was advised the website was working. I was then transferred to someone else who stated they would put in a ticket with IT for my username and report the issue. They advised to wait 24 hours and try again. I have waited the 24 hours and still can not file a claim online. The customer service states they can not help and the claim has to filed online. I've attempted now with three different devices to file a claim online and the website errors out each time. They have attempted to locate a "local" service shop to help, but there is no one that is local to me to service the equipment. While this trimmer may have a 5 year warranty, ***** seems not to have a way I can put in a claim to have this trimmer fixed. Please help me.

  

  Business Response

  Date: 08/18/2025

  Hi. thank you for speaking with us. As mentioned we are sending a replacement directly to you. 

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Ryobi back in Aug, 2023. The mower was within warranty. I explained to their support team that the mower was not working well as it was not able to cut grass for 1 acre of land. The advertised acreage was 1 acre and I was trying to cut about 0.25 acres and the mower would stop working after 30 mins of using it. Ryobi support tried to patch the overall problem of faulty batteries by saying that the charging port had to be replaced. While they sent a replacement for the port, it was only a temporary solution and the mower still struggled to operate. Now, I reached out Ryobi and informed them that based on a quick online search, looks like Ryobi used a vendor that produced faulty batteries and therefore caused problems with these mowers only lasting about a year (surprisingly exactly the 1 year limited warranty that they give to their batteries only). I escalated to a team lead via email and finally got a call from this person. She declined to admit that the batteries were defective and immediately said that there was nothing they could do or want to do since the batteries are out of their limited warranty. I explained to them that there are several customers who have reported this exact issue and while many have escalated it, it is possibly that it might become similar to the class action lawsuits that other of their products are currently having (I am surprised this product is not on a recall yet as many of their others products are). A quick online search shows that the issue with the lead acid batteries that Ryobi used is a known problem and several customers have posted online on how they had to get new ones from Ryobi or manually upgrade their mowers to lithium batteries. Ryobi has now switched to lithium batteries due to all these issues, including other products where the batteries exploded. I asked Ryobi to take ownership and replace the battery in my mower. I will note that nowhere in the manual/warranty documents the battery only lasting 1 year.

  

  Business Response

  Date: 08/20/2025

  Thank you for speaking with us. Unfortunately due to the extreme time outside of warranty we are unable to cover the batteries. 

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I am rejecting this response as the business is well aware that there are outstanding issues with these electric mowers that were manufactured back in 2021. These mowers were built with lead acid batteries that became defective. Furthermore, many other owners of these mowers have gone publicly via ******** groups, ****** posts, and discussion boards to discuss Ryobi's fault on providing and selling these mowers with false advertising as Ryobi claimed that these mowers could take 1-2 acreage with one charge, which is something that these mowers never achieved due to the battery issues. There are safety hazards around these batteries because they are lead acid and can be bloated due to the way Ryobi built them to operate in a mower.

  Here is one of the many articles/posts that you will find related to the issues with the batteries that Ryobi decided to use for these mowers:*************************************************************************************************

  Ryobi had to deal with other issues related to batteries in other devices they produce and this is just one of them. Unfortunately no recall has yet to take effect on this mower, but online searches can also find discussion about lawsuits and so forth. Please note that Ryobi is failing to acknowledge that the batteries are a safety hazard and unfortunately badly engineered to work with this device. So I ask for Ryobi to reconsider my case and provide a valid and reasonable solution. I want to use the mower to mow my lawn. A customer should not be treated or have an expectation of a $3000 mower to only last less than 5 years. Ryobi reached out to me directly via phone with no sense of empathy or even acknowledgement to their mistakes. 

  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 09/03/2025

  Hi. We have made attempts to contact you to discuss further. 

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  I have only spoken to one of your Ryobi reps (Ryan or whatever his name was) and he did not provide a solution. I am still waiting on a solution. You can also provide a solution via email by emailing your solution to *************************** or call ***-***-****. 
  
  
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 09/04/2025

  Hi we have attempted to call this number and left voice messages. Looking forward to hearing back to discuss. 

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. Please send an email to *************************** with your proposed solution. I need all the details on what you are requesting the solution to be and what action is required as your customer, plus what action will Ryobi will take as well. Call again if you prefer to speak directly to me, however, please send an email to have proof of this "solution" you somehow are describing as proposed to me. I find it concerning that a business like Ryobi would provide false information related to making contact with me. 
  
  
  
  Regards,
  
  ****** *******

  

  Business Response

  Date: 09/08/2025

  Hi. We have stated this is well out of warranty and not something we typically would work with. However we are willing to discuss further. If you would like to please return the call from the voice mails we have left when trying to contact. 

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. As I mentioned it before, I have no idea what phone number to call or email address to reply to since you guys have not provided any contact information. Please send an email to *************************** with your contact information, including name and detailed solution to the outstanding issue. This is 2025 and people use emails to communicate. I have tried to speak with you guys twice already with 2 different reps that you guys had called me and both did not provide a solution. This was 2-3 weeks ago. Please follow through with your customers. Thank you. 
  
  
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 16in ***** cordless trimmer from **** ***** on 04/22/25 for $199.00 online. After use, the battery is extremely difficult to remove but eventually comes out. This came with the string head loaded. I reloaded it once. After several uses the string broke off inside the reel and I was unable to remove the head to access the string spool. My boyfriend could not remove it either. We took it to the local ***** Technician which is clear across town and he removed it. He is a big, strong guy with big hands. He said "many people" are not able to remove this part and have to come to him every time. Due to the driving distance I wanted to return the machine rather than drive clear across town every time there is an issue. ***** - would not honor the 5 year warranty. Said it did not cover this. That I would need to ship it to them every time for repair. This is a design flaw that they are well aware of. I would appreciate a partial refund, at least so that I can purchase a different brand of trimmer.

  

  Business Response

  Date: 08/19/2025

  Thank you for speaking with us. As mentioned we will be mailing a refund directly to you.

  Customer Answer

  Date: 08/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* ******    

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mover purchased Dec 23 and barely used until spring of 2024. By Aug 24 it had been used maybe 6 times and broke. It was in the ***** warranty shop from Aug and it was returned Dec 4th 2024. It has now been used maybe another 6 to 8 times and out again. ***** solution is to take it back to the service center. The problem is that I am in San Antonio (large City), but yet their closest service center is in Austin and an hour and a half from me (3hrs round trip). Also the shop is only open M-F from 830 am to 330pm. We both work full time and that requires taking at least half day off work, miles and gas. Then while the mower is in the shop like it was for 3 months last yr we had to pay someone every 2 weeks to do our yard which was more expense on top of the new lawn mower expense. This is not a reasonable option at this point. I think we have complied to date and been out so much already. For 3 months while warranty repair being done we had to pay $60 every 2 weeks for someone to do our mowing which was an additional $360 . There is no way we have the time to take of work and lose money from not working and to pay someone to to the yard again. We have had to purchase another new mower as that right now is the cheaper alternative with the option ***** has given us. The mower will not stay running and we are mowing very thin grass not thick at all. It is bermuda grass not long at all or thick so that is not the problem. It starts, but as soon as take about 10 steps starts to cut out and have to restart. This is the same problem it had last time it spend 3 months in the shop. This happened again 2 weeks ago and I had to finish the yard by weedeating with no mower. Again ***** wants me to take half day off work and drive 3 hours round trip and be without a mower again and pay someone to do my yard. Not acceptable or reasonable . I have attached the repair and purchase invoices. This mower is not on the ***** recall unfortunately,

  

  Business Response

  Date: 08/19/2025

  Hi. Thank you for speaking with us. As mentioned we are shipping a replacement directly to you. 

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start out first by praising ***** products and excellent handling of prior repair issues for a vacuum and a blower and a replacement mower resulting from the recall.
  Having said that I was not pleased with the handling of an issue with my ******* **** ****** that I brought to an authorized repair facility. The *** was a Christmas gift in 2022 which I registeted on their website. So the warranty is valid until 12/30/2025. I was contacted by the repair facility saying ***** required a receipt for the purchase which I did not have since it was a gift. I had to go pick up *** and they reccommended contacting ***** customer support which I did yesterday. I was told that a receipt was required per company policy. The only issue with the *** is the ****** does not work from the bucket so it could be a simple repair I am not asking for a new ***. I understand that any ***** product I buy at **** ***** I can look up receipt information on their website but not on gifts. Since I like ***** products I am asking my family for gifts so if their policy does not change the I will no longer do that.
  All Im asking is for either a repair or replacemt whichever ***** decides.

  

  Business Response

  Date: 08/15/2025

  Hi. Thank you for speaking with us. as mentioned we are shipping a replacement directly to you. 

  Customer Answer

  Date: 08/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the ***** (Techtronic Industries is the parent company for ****I) 40V 24" ******** ***** ******* recall. I went on their website and my model # was recalled. I returned the product to them as requested. I just received the replacement. It was a model significant below the model I returned them them. They did a "Bait and Switch." Nowhere in any of their recall information did it state that the replaced model would be a specific lower model/version. I was expecting a replacement until of equal or better value. Instead I received a less expensive / less versatile / less functional unit ($100 less in value) and was told that that there would be no available credit. This is unacceptable. Their process is both deceitful and unethical. I am not looking to "gain" from this transition, but was not expecting to lose in the transaction. I believe that the model I returned (26" with rotating handle - which is still available at **** ***** where I purchased by original unit) should be my replacement.

  

  Business Response

  Date: 08/15/2025

  Replacement sent by ****** ******** ************

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** tool. It is still in warranty.
  
  I contacted support.
  
  They gave me two options for warranty.
  1. Drive almost one hundred miles to drop the tool off. That is not an option.
  2. File a warranty online.
  a. The website doesn't work. It produces errors regardless which computer/browser/day I've tried it. I've told support this 5 times. They keep telling me my two options over and over.
  b. There is no link on their present website or they have successfully hidden it from the customers so they cannot get a warranty.'
  
  Their support started sending me answers that made no sense. They even resorted to sending me nasty answers about the mileage which I might add is totally incorrect.
  
  I want this product replaced. I don't want it repaired. I want it replaced.

  

  Business Response

  Date: 08/15/2025

  Hi. Thank you for speaking with us. As mentioned we are shipping a replacement directly to you. 

  Customer Answer

  Date: 08/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.  I have the product replaced.  Please ask them train their technical support to be more helpful and above all professional.  
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 40V blower for my birthday and the person who gave it to me has passed away. I have no receipt, but I have the UPC code on the box and serial number. I contacted Ryobi because the box was missing the blower and charger, only blower parts and battery was in box. So someone at **** ***** or the factory removed the blower and charger. I merely asked for a replacement blower from Ryobi as a courtesy, since I did not have the receipt from my deceased friend. I spend thousands of $$$ with Ryobi, the least they can do is send me a blower.

  

  Business Response

  Date: 08/05/2025

  Contact was made with the customer. We left a voicemail and sent an email. We made contact by email. Unfortunately, we do not send major components that are missing from a kit. Any customer that is missing a complete unit from a purchase, we do direct them back to the store. We are unable to send out a missing blower to the customer. 

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The company DOES send out replacements and the store they are directing me to is **** ***** and they will not cooperate since I received this as a gift and the blower is missing. They directed me to Ryobi corporate, who is FAILING to cooperate.

  All this can be resolved by sending me the missing blower.
  
  
  
  Regards,
  
  *** ******

  

  Business Response

  Date: 08/08/2025

  We appreciate the opportunity to respond once again regarding this matter. As previously stated, we have reviewed the situation, and we are not able to replace the missing unit. For any customer missing a major component from a kit purchased in store, we do not send them out. We direct them back to the Store. Again, we apologize for the situation but are unable to replace as requested. 

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  
  
  As I mentioned many of times, **** ***** doesn't have the authority to replace a missing blower since the box is a kit with components. **** ***** directed me to the manufacturer who DOES replace items and DOES have a warehouse with loose blowers. They just don't want to cooperate.
  
  
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned my ***** Hedge Trimmer, model *********** ****** ****** ************** as part of a warranty recall. The hedge trimmer was working fine and I expected the replacement to be of equal or greater value. The original purchase price was $199 and this model had a rotating handle that allowed easier use when cutting hedgerows and bushes. I received model ********* which retails for $119, $80 cheaper than the original model that I purchased and does not have a rotating handle, which was a big selling point for me on my original purchase.
  
  I have emailed the ***** Recall Support Team and the Voice Support Team Lead at ***** and relayed my disappointment that they sent an inferior model in replacement. I suggested that they should have sent a replacement of equal or greater value and if that wasn't possible, I would like to return the inferior model and receive a refund for the original price of $199. I was informed that was not an option and the cheaper model is the only remedy.
  
  I have also contacted ***** Corporate to inform them of this situation but have not received a reply outside of the Recall Support Team and Voice Support Team Lead. I have copies of my email communication if that would be helpful. Please let me now if there is anything I can do to help with this complaint and if I have any recourse.

  

  Business Response

  Date: 08/07/2025

  Hello. This customer has been contacted and although we have fulfilled our obligation by sending the correct replacement trimmer for his recalled unit, we are sending as a one-time courtesy, with no further warranty, a more suitable trimmer for the customer. The customer is good with this. 

  Customer Answer

  Date: 08/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****