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Business Profile

Power Actuated Tools

Techtronic Industries Power Equipment
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    On 03/13/2025, the business contacted BBB and provided the following statement for its customers:
    "If you are contacting us in regard to the RYOBI mower recall, please understand that they are working to get your claim resolved. RYOBI is working to get your order processed as soon as possible. If you have been in contact with RYOBI and received an order acknowledgement, no further action is required. However, please allow an additional 2-4 weeks for your replacement to be delivered."

Complaints

Customer Complaints Summary

  • 443 total complaints in the last 3 years.
  • 191 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 4 batteries and 4 chargers that do not work. I have done everything that this company has asked me to do including taking these items to 3 different service centers. I have a claim number for said items and ***** is now telling me that the service center did not fill out the claim form correctly the other two centers told me that they do not have time to test them. These batteries cost $180.00 each and chargers costs$125.00. I have been trying to get this resolved since March 2022.

    Business Response

    Date: 10/25/2022

    We have tried to contact you several times. Please reach out when you are available. 

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January of 2022 we purchased a ***** riding lawn mower which we did not use until March of this year. Once we did start using it the battery life was greatly reduced from what it should be. I tried several times with customer service to get the problem fixed but they referred me to a certified repair shop. At the beginning of May we took the mower in that had only been used for a total of 10 hours and they said that there was a problem with it and in fact they had a back log of other mowers with similar but different problems, all waiting on parts from *****. The mower is still in the shop and I have had to hire contractors to mow my yard since 1.25 acres is too large to regularly mow with a push mower. This is simply unacceptable and they have not made any attempt to make us whole after this loss from using there barely used product. I have contacted their support several times and they have refused to help me until a claim was made which the shop does not typically do until the repair is complete. They refuse to refund their faulty product, and I am far from the first person just in this area to have this problem with them. We have to pay 300 every two weeks for lawn service and this is solely due to the lack of a product we have already paid for. I am including invoices that still do not cover everything, we just have need been invoiced for September work yet.

    Business Response

    Date: 11/21/2022

    We have a remote service associate scheduled to visit the service center on Wednesday to complete the repair. We will update once the repair is complete. 

    Customer Answer

    Date: 11/23/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 



    I do not wish to own the mower any more after using it for 10 hours and having it sit in the repair shop for over 6 months.  I want a full refund of the product.  I also request reimbursement for the lawncare we had to pay for due to not being able to use the equipment we had already previously purchased.



    Regards,



    *** ******

    Business Response

    Date: 12/02/2022

    ***,

    The repair has been completed and is currently awaiting pick up at *** Mowers. One of my teammates just left you a message to get the receipts from you for your lawncare. Please reach back out to him at your earliest convenience. 

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a power washer *********** on August 31,2021. Initially I was happy with its performance. After three uses the pump developed a big leak from the pump body. It has three years warranty, so I tried to let them fix it. The way to get it repaired is that the customer service gives you a list of repair shops that "may be able to fix it". The customer has to keep on calling those shops hoping that one of them will be able to fix it. That is not the way it should be. Also, getting the unit to those shops will require several hours of driving. and that is cost prohibitive. It would cost me less to buy another one.
    I am under impression that the warranty claim process is designed to let the customer give up.
    I would like to get the unit replaced or my money refunded.

    Business Response

    Date: 10/14/2022

    We have tried to reach out to the customer to offer to ship the unit to the service center for repair. Look forward to hearing back soon. 

Techtronic Industries Power Equipment is BBB Accredited.

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