Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed ******* instructions to disable my mower as part of the recall. After disabling it, Ryobi refused to complete the replacement. I am now without a mower due to their instructions.

  

  Business Response

  Date: 11/19/2025

  Hi, unfortunately the model and serial number from this mower has already been claimed and replaced under the recall. 

• Initial Complaint

  Date:11/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product: ***** string trimmer purchased at **** ***** ****** Issue: Warranty replacement parts never received; no response to multiple follow-ups
  
  I am filing a complaint about ******* warranty service regarding replacement parts for my ***** string trimmer.
  
  What happened (timeline):
  
  1. June 9, 2025 – I called ***** warranty in Canada. They sent me an email with a PDF of part numbers and asked me to reply with the parts I needed and my mailing address.
  
  2. June 9, 2025 (same day) – I replied with the exact parts I needed and my full mailing address.
  
  3. June 11, 2025 – I did not receive any confirmation or response, so I sent a follow-up email.
  
  4. June 17, 2025 – Still no response, so I sent another follow-up email.
  
  5. June 18, 2025 – ***** finally replied and confirmed that my parts had been ordered, with an estimated delivery time of 7–14 working days. They gave me these order IDs:
  
  ******* ******* ******* ******* ******* *. July 9, 2025 – I had not received any parts, so I sent another follow-up email. No response.
  
  7. August 22, 2025 – Still no parts and no reply, so I followed up again. No response.
  
  8. August 27, 2025 – I sent another follow-up email. Again, no response.
  
  9. As of November 10, 2025, it has been almost five months since they confirmed the order, and I have not received any parts and have not received any replies to my follow-up emails since June 18.
  
  Why I am complaining:
  
  ***** confirmed that the parts were ordered and promised delivery within 7–14 working days.
  It has been nearly five months with no parts and no communication, despite multiple follow-up emails.
  
  Desired resolution:
  
  1. Immediately ship the correct warranty replacement parts to me,
  2. Provide a tracking number and written confirmation of shipment,
  3. If they cannot supply the parts promptly, provide a reasonable alternative solution (such as replacement of the trimmer or a refund of its value).

  

  Business Response

  Date: 11/12/2025

  Hi. thank you for speaking with us. We are sending the needed parts directly to you.

  Customer Answer

  Date: 11/13/2025

  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** 

• Initial Complaint

  Date:11/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Model ************ ****** **************** Shop's Claim No. ******** ****** - Paid $699.00 for a ***** 40 volt 21 inch dual blade SP mower *** From the first time I used it, the lawnmower shuts off and will do this multiple times while mowing. I tried taking it back to **** ***** where I bought it, but they only have a 30 day return policy and I first used it in May of 2024, so **** ***** told me to contact ***** because the mower is under warranty. ***** referred me to *** ***** ********** ******** **** ** ***** **** WI which is about an hour and ten minutes from where I live. I dropped the mower off at the end of January of 2025 to get fixed. *** ***** replaced the control arm and motor and told me it was ready for pickup on April 17, 2025. I used it the first time in May, 2025 after being fixed, and the exact same thing happened, it turned off and continues to turn off multiple times while using. I called *** ***** shop back and complained. The tech answering the phone told me there is nothing more they can do, everything has been replaced and that I need to contact ****** I contacted ***** and explained everything that is going on and asked for a replacement mower since this has been happening since the day I bought it brand new. ***** informed me before anything they will do, I have to take it back to one of their authorized repair centers. On November 3, 2025, I drove an hour and ten minutes back to Green Bay, dropped off the mower, told the tech what is going on, and that I would like a replacement mower. The tech put in a request for a replacement mower, which ***** has now denied. ***** claims they will only replace the parts, not the mower. The parts have already been replaced once which hasn't fixed the issue, with an issue that has been going on since the day I bought it.

  

  Business Response

  Date: 11/18/2025

  Hi. thank you for speaking with us. As mentioned we are sending a replacement out to you. 

  Customer Answer

  Date: 11/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:11/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a faulty product from an online retailer, and I have been trying to get a resolution for a week. The company is sending me in circles, making it incredibly difficult and inconvenient for me to find a resolution, and dragging this process on over and over. I am just tired of trying to either get my money back or get a replacment, when the defective item is made to purposefully go into this state which only hurts consumers. I have tried for a week to get a real response and solution and I am being brushed off after what I consider a hefty priced purchase of a product that has known issues.

  Customer Answer

  Date: 11/11/2025

  The company has since responded and resolved the issue. I would like to close this case

• Initial Complaint

  Date:11/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 54 inch Zero term mower from **** ***** on May 14, 2024. I notified TTI on May 26 and was instructed to take the mower to a warranty repair facility. They’ve had the unit now for more than four months. I asked for a replacement as they could not repair. They said they could not send a replacement to Puerto Rico. I have begun the process of filing a DACO consumer case but I have not filed it yet. I asked him for a loaner mower and they did not supply so I tried to do the lawn with a weedeater as they were supposed to have my mower back quickly ended up falling and ending up in the emergency room. They say they’re going to give me a refund but they keep going back-and-forth will not give me a date and said they need to getapprovals even though they said that they’re going to send a payment. I have said Puerto Rican consumer law requires at this point they return me full replacement and if not solved it probably will be double or triple the replacement cost. They have suspect faulty parts and delayed the repair. Every chance they get and try to blame it on the repair facility when TTI people are directing the attempted repair. I have tried to negotiate to keep this from going further and wasting my time as I’m 66 going on 67 years old I’ve had enough. There was a ***** zero turn mower at repair facility when I took mine in that had been sitting there more than four months with the same issues they said that could not be repaired so the Ryobi motor department knew of this issue and still delayed me every chance they get.

  

  Business Response

  Date: 11/11/2025

  Hi. It looks as if our lteam is already working with you on this. Please continue to work with the contact that is helping you. 

• Initial Complaint

  Date:11/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a 91 year old USAF-NATO Veteran. I served three of my four years of active duty in NATO from Jan.1952/ Dec. 1954 in England and France. I live alone. I am in my 3rd year of being treated for a “soft tissue sarcoma”, (cancer). I suffer from AFIB and have a pacemaker. I have had a bi-lateral knee replacement. I have over 5 acres of lawn, grass, weeds and woods to care for.
  Earlier this year, I purchased a 2-in-1 GRASS SHEAR/SHRUBBER KIT. I sat it aside until I decided to use it. When I tried to charge the battery, it failed. The **** instructions ARE TO CONTACT **** and not the store. I Called **** Industries and spoke with a lady associate. After some discussion, I was told that a new battery would be shipped to me. No Battery was shipped.
  After waiting a couple of weeks, I called again. Again, a promise to ship but again NO BATTERY. I made three telephone calls before my last telephone call October 29 th.,
  One of those calls resulted with me speaking with “Lorna”. I believe this call was made on Thursday 09/25/2025 . She assured me that a replacement battery would be shipped, “Next Wednesday, the first of the month.” Again, no battery was shipped.
  The reason for this complaint is on my last and fourth call to ***** a gentleman informed me that he could find no reason for my replacement battery not being shipped. He transferred my call to a “manager”. I was promptly put on “hold” for at least fifteen minutes. Enough is enough! To wait weeks of frustration and continue to get the “run around” is something no consumer should have to do. When I buy a product; I assume that the credibility of the Company selling the product is in good faith. From my experience with ***** their company policy is shameful; particularly to this U.S. Veteran. I did not keep my sales receipt. I believe the price of this tool was about $90.00. Shame on ***** Veterans Day is Nov. 11th.

  

  Business Response

  Date: 11/06/2025

  Hi. We would like to speak with you to help resolve. We have left voice mails with a direct number that you can call us back. Looking forward to discussing. 

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NOV 3 25 This is formal complaint against ***** Tools/dba *** ***** ************* ****, involving retail power tools.
  
  I need ********* ***** ************ to deliver to me a set of new, high capacity One+ 18V batteries that are used with their array of marketed One+ ***** Tools.
  
  The existing batteries this company sold to me DO NOT hold a charge and cannot be charged by their charging system. P100 and P110 is the combination parts that was sold in a package. The One+ batteries plug into the charging station to charge, and are then used in their battery powered One+ series of tools.
  
  A phone call was made into the Customer Service reporting this issue.
  
  There was a 30 minute hold before getting access to a human representative to report this Incident Report. They need more human personnel to resolve product issues and prioritize customer interests.
  
  I need replacement parts to replace the defective parts.
  
  Mailing Address: *** * * ******* ** *** ***** ****** ****** ** ***********

  

  Business Response

  Date: 11/06/2025

  Hi. Thank you for speaking with us. Unfortunately your batteries are many years outside of our 3 year warranty. 

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to get ***** to replace/repair my trimmer head for months. There are no repair facilities within 100 miles that will fork on it. I have over 20 emails between myself and their "so-called" customer service. I have to box it up (they have no boxes) AND SEND IT TO THEM (AT MY COST).

  

  Business Response

  Date: 10/31/2025

  Hi. Thank you for speaking with us. We are sending a replacement head directly to you.

  Customer Answer

  Date: 11/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,
  
  I am submitting this complaint regarding ***** ***** *TTI Power Equipment, Inc.) and their handling of customer support for my ***** 300e Series Riding Lawn Mower.
  
  I purchased this mower with the expectation of reliable performance and manufacturer support. Unfortunately, the unit has developed ongoing issues that prevent it from operating properly, including frequent shutdowns shortly after starting and inconsistent battery performance. These problems appear to be common among other 300e-series owners based on numerous online reports. However, this particular mower has been discontinued and there are no compatible OEM batteries available for sale on ****i's website or **** *****.
  
  For reference, I purchased the mower on 08/01/2022, and I understand that my three year warranty period has expired, but I have made several attempts to contact ****I for guidance on compatible replacement batteries options. I submitted requests through their online support form on 10/18 and 10/22 and included the model, serial number, and a full description of the issue. Despite this, I have not received any response, and after reaching out to **** ****** where I purchased the mower, they advised me to reach out directly to ****i.
  
  My goal is simply to receive accurate information and support regarding compatible replacement batteries or potential repair options so that I can safely restore functionality to the mower I already own. Given the lack of communication and difficulty obtaining clear answers, I am requesting the BBB’s assistance in facilitating a response from ****I.
  
  Thank you for your time and assistance.

  

  Business Response

  Date: 10/31/2025

  Hi. We have attempted to reach out to help with this but have been able to reach you. Please return our call to the direct number left in our voice mails. We are looking forward to discussing further.

  Customer Answer

  Date: 11/02/2025

  The business did reach out and provide the information I was requesting. 
  
  
  
  Better Business Bureau,
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd claim against ****** I had to file a claim to have my mower sent to a repair center. After almost 1 month, without ******* support, I was able to get an update from the repair shop saying it was an internal motor issue, and they had provided ***** with this information. As of October 21, I have been unable to obtain a response from this repair store or ****** I have now been without a functioning mower for months, yet I have received no concern from ******
  
  This needs to be resolved ASAP.
  
  I either need a new replacement mower at the same quality of the original "recalled" mower or the value of it so I can purchase one.
  
  Model # ************ is much closer to ********** than the faulty version I was provided.
  
  ***** has repeatedly failed to act in good faith, showing careless disregard for its customers.

  

  Business Response

  Date: 10/31/2025

  Hi. thank you for speaking with us. As mentioned we are shipping a replacement directly to you.