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Business Profile

Online Retailer

Night In Boxes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Complaints generally allege that customers were unknowingly signed up for recurring orders and subsequently charged for order renewals without their consent. Consumers also allege that they were not provided with a notification that a new payment had been processed in time to request cancellation within the company's required 24-hour period.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3 month subscription box in February. I only received the first box. No box in March or April. Numerous, repeated attempts to reach out to customer service were ignored. As I did not receive 2/3 of the products ordered, I should not have been charged the full amount.

    I wish had read other reviews here before ordering. Buyer beware.

    Business Response

    Date: 04/28/2023

    Hi ***, 

    Thank you for reaching out. Please be sure you are trying to reach us at ************************* as our other email domain was compromised by fraud. We are more than happy to get out your two missing boxes. Can you please take a look at our website and let us know if there is. a theme you connect the most to and we will ship your requested boxes early next week. 

    Thank you. 

    Customer Answer

    Date: 04/29/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    *** ******

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March *** I spent $49.99 for a date in a box item. I never received any shipping information nor the product. I reached out to customer support and got no response. This is a scam.

    Business Response

    Date: 03/20/2023

    Hello, this package came back to us at "RTS" Return to Sender. We are more than happy to send out a new one and will do so today. The customer might have been emailing an old email address that was compromised and the domain had to be shut down. We have changed all our email links and sent out a new notification to send emails to - ********************************** * 

    His new tracking can be found here -* **********************

    Customer Answer

    Date: 03/20/2023

     

    Complaint: ********



    I am rejecting this response because: The address I provided is accurate. The email address was the only one found on their website. What they are saying is not true. I'm not the only customer that has recently had this happen. This company is scamming people. I was supposed to have this product before my anniversary tomorrow. Unless they can do 1 day shipping then I don't want it.



    Sincerely,



    ******* *****

    Business Response

    Date: 03/20/2023

    Refund has been processed and funds will be back into customers account in 7-10 business days. 

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on ******* ****. There was no delivery date when I placed my order but I was given the order number #*********** While waiting for more information, sent an email on the *** of ******** and a ******** message on the ***. Someone followed up with me and told me they were waiting on one of the pieces for one of the boxes showing me an order for chocolate with their own order number **********************. They told me that as soon as they received that order, I would receive my products within two days. When I looked to follow up with that order, it said it was delivered on the **** of ********. Since then, I have tried to reach out on the ***** *** ****, and again on ***** **t with no answer. This is a horrible misuse of my time and having spent over $100, I expect at least my money back if they are not going to deliver on their product.

  • Initial Complaint

    Date:02/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription prepaid in ***2022. It’s *** 2023 and there has been no communication since I received a notice that my package was ready for shipment. according to the shipping service Sendle they are waiting on the company. I emailed the company approximately 3 times over the last month and a half, sent messages to social media accounts for them, and left comments in hopes they would reply. There has been no reply. There has been no activity on any of the pages in over 2 months.

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the company to tell them, that I would like to cancel my subscription. Entirely. All completely canceled. I used concise words. They replied and said they were sorry to see me go. Additionally they were supposed to send me a box as part of my three month subscription plan, and assured me it would be sent out. That was in ******* 2022.
    By ******* 2023, I had not received the box, but more importantly I was charged the amount roughly $160 for the subscription I had canceled months previously.
    I emailed them immediately, asking for a refund and about my missing box, they did not reply. I reached out a second time on ********, and got no reply again. I have not received my refund.
    I am seeking my refund as my subscription was clearly canceled and acknowledged months before my charge. They will not acknowledge, please help!
    Thank you.

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ******** ******* I placed an order worth $104 for two date night boxes. My card was charged that day *** **** for the purchase. About a week later I received an email saying the package had shipped with a tracking number. When trying to click on the tracking number it didn't take me anywhere. I reached out to the company last week via email and on their Instagram page. I just sent another follow up email today. I am not the only person that was charged and never received a package. On their Instagram page their are many upset individuals in that same situation as me. Im looking for my package to be delivered as it was a Christmas gift. If they cannot deliver the package then I expect a full refund. Thank you for your assistance!

  • Initial Complaint

    Date:01/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last July, I subscribed for a 6 month Date Night In box subscription with a gift certificate. I received the first box with no problems, but reached out to the customer service email when my second box didn’t arrive in August. After an excuse about the mailing service they use screwing up and providing an alternative address, I received August’s box. Surprisingly (after giving an alternative address to deliver to), I never received the 4 boxes that were supposed to be delivered for September - December. I did, however, receive gifts that I bought for Christmas from their shop without a problem to the original address on file. Then, in January, I received an email that my 6 month subscription was renewed. I never opted in for auto-renew. I didn’t even have payment on file until I purchased the two gifts from their shop since I purchased the original subscription with a gift card. I reached out to their customer service email to get a refund and they never responded. I’ve followed up to the customer service email with a second email and still haven’t gotten a response. In addition to not authorizing the auto-renewal, I refuse to pay for goods and services on a second subscription when I never received the goods and services from the original subscription.

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on ******** for 2 boxes to arrive for Christmas. Total amount was $125.97. I emailed the company on ******* seeking an update. They responded saying it was mailed out on ******** but according to tracking and the tracking company sendle it was never dropped off. I have reach out to the company on several occasion via email, Facebook and Instagram and no one is providing me an accurate update or even responding to my emails. I feel so violated and scammed by this company. I wish to open a case and have my money refunded. I have provided uploads of my emails and tracking status

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 boxes from this company ($111) on *** ***** Got a tracking number for Sendle - never updated. Emailed the company 6x and have yet to receive a reply. Looking at comments on Instagram has reassured me that my money is gone and I’ll never get these packages.

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On ******** 16, 2022 I placed an order for $809.90 worth of product. On ******** 19,2022 I received an email with a tracking number through ******. 48 hours later there had been no movement in the package. I contacted ****** who told me the package had never been received by them. I reached out to the company and they sent an email stating that they were out of the office until ******* 4 for the holidays. I have had no follow up now that they are back in spite of sending additional emails. They have no contact phone number. This is an over $800 order so I either want the merchandise or I want my money back!! They have made no attempt
    To contact me or remedy this is any way at all!!

Night In Boxes is NOT a BBB Accredited Business.

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